Fashion Nova
Reviews and Complaints

Date: 17-09-2019
Order Number: [protected]

I am utterly appalled by the delivery service that has been used to deliver my order within England, Yodel. They have failed to supply me with the correct tools e.g. A calling card which would alert myself that they had attempted to make a delivery nor did I receive and email or notification regarding the status of my delivery.

I then spoke with their staff who apologized and stated she would have the package resent (this can be seen in the pictures I have attached, which did not happen.
I then went on the website to find out the parcel had been returned to the sender (Fashion Nova).
I then spoke with another Yodel staff member who confirmed a re-delivery would never have been attempted as it was not in there policy to redeliver an item after 3 attempts. If the previous agent had not told me I would have a re-delivery I would have gone to collect the item instead and would have the item to hand.

Whilst pointing out all the errors Yodel had made, the adviser "Shelton" attempt to dispute the delivery drivers could not access my building, which is why they did not leave a calling card. I then went on to state my postbox is outside, right next to the door and proceeded to take a picture and sent it to Shelton. But rather than attempt to rectify the situation Shelton abruptly ended the chat, which led me to go to the depot the next day, I spoke to the manager who told me had the issue been rectified the day before by Shelton, my parcel would not have been in transit back to the sender.
I am told I am unable to receive compensation from Yodel as the sender would have to apply for it, rather than myself.
I am deeply appalled with the service and incompetence of multiple staff members at Yodel and now I have found out I cannot get a refund from Fashion Nova and a voucher is not what I would like.
I am saddened, as I specifically picked Fashion Nova to order my birthday outfit from and ordered within good time so it would come in time, now I am highly out of pocket and will have to pay again for another outfit.

Received item with zipper broken, spoke to customer service and they in sured me the a replacement would be sent out by overnight shipment and should receive it the next day which was Friday. It is now Monday September the 16th and I still haven't received my replacement jumpsuit. I have been calling customer service and have been getting nothing but a bunch of lies. I would like for someone to resolve this issue and refund me my money back because at time I don't even want the jumpsuit.

This company has charged my account over 3 times, over 1200 dollars, cancelled my orders and will not respond to calls messages or emails. They have over drafted my account and I cannot get thru to them, beware of this company and their terrible customer service and shopping policies . Unless you can afford to be out over a thousand and never receive a single thing

I sent my return Aug 3 2019 through their return portal on their website in which you pay $7.99 and print out a pre printed label and I returned it in the same bag it came in. So far I have sent and received about 5 emails asking for an update and have gotten copied and pasted generic messages about their return policy. It has been over a month and no meaningful response! I don't even know if they received the package let alone if they are working on sending me the promised E gift card with store credit. I have bought some things from them in the past that I liked and fit me well but this is my first return and I have to say I will never shop with them again! I was supposed to get around $50 in store credit which I don't think I will ever see.

I placed on order and requested overnight delivery and paid the extra charge for the service. When I sent an email about it I received a preempted message about the shipping policy which doesn't really matter to me as I paid for overnight delivery. I have requested my extra shipping money back but have not received an email in regards to returning my shipping cost.

I placed an order with Fashion Nova for a holiday I had booked the following week (shipping is 4-5 days so it would have come in time) and received an email 48 hours later telling me my order had been refunded. This email had no explanation as to why so I was a bit confused. I contacted Customer care via email and have still received no response 48 hours later even though they state a 24hour service?

Not happy with this at all mainly because it has set me back and ruined the plans I had made. Also because no reason was attached for me to have some form of understanding, and especially because my email had clearly been ignored.

I placed an order to the UK on 29th July. On checkout it stated that the shipping I paid for would take 4-5 days. After emailing customer service multiple times stating I still have not received my order, all they do I send me a generic email with company shipping policy. I tracked the package via the company they use to send to the UK and it says it arrived in London on 5th August and handed over to Yodel to fulfil the delivery. I have tracked it with the yodel tracking number fashion nova have provided me and yodel still don't have the package to deliver to me. They said the parcel is still with the sender. Fashion nova are now ignoring my emails.

I am furious with Fashion Nova. My son placed an order on fashion nova mens I helped him with purchase I saw MY CORRECT ADDRESS and the stupid website auto correct to whomevers address so my son wouldn't recieve his school closes in tome. Fashion Novs needs to do better I know numerous companies that can and will update you information if a problem arises first and formost. Secondly why doesnt Fashion Nova uses FedEx or UPS where I lnow I could've have them held my son's package until the next day not even 24 hours went by and USPS ships it back. I feel like high way robbery because you guys get to keep the sales taxes and wouldn't even apply a credit back to the source of payment the transaction was made on. I am deeply disgusted with this company and so is my son

Inconsistent sizing, incorrect sizing chart and uncooperative in assisting customer with prepaid shipping label. Background: I recently ordered 2 pairs of the "Mia Windbreaker Joggers" in a size XS. I have previously ordered multiple different joggers in size XS and it has always been the perfect size. However this time, the joggers are way too small. I am very disappointed that the product sizing is very inconsistent, the size chart isn't correct, and the customer service refused to provide prepaid shipping label.

I received my order later than originally stated when I placed my order. When I received that order the package slip was correct but the items inside were not correct. I contacted customer service via email thinking they would rectify the situation quickly as it was a mistake on their end. All they did was send me a return label and said I had to wait until they received the items back before sending the ones they were supposed to in the first place. The items I ordered were for a gift and now I cannot give those.

I placed an order per the websites by 1pm PST. My package did not ship same day as advertised. I traveled out of town to the address my things should have delivered to just to see it was delayed arrival until Monday. I left where I was staying in Vegas to return to my home town Sunday. I tried emailing this company and was told my order delivered already which is false. I reached out to the delivery company to get my package reroute yo the state I'm in and they referred me back to Fashion Nova. All they need is authorization for my address to be changed and I've called over 8 times in one day trying to get assistance and the call continuously was disconnected. Th basics of what I'm told before I'm disconnected is we are a store credit based company if they can't help you the order will return for a store card. I purchased what I purchase for a reason and do not want to spend a dime with this company if my order can't be rerouted due to their delay in shipping. If my package can't be delivered I deserve a cash refund for a horrible experience. Dealing with 8 + unprofessional representatives with no resolution.

Yesterday I placed an order using the quick method and for the very first time I did not receive and confirmation email which I thought was weird. I checked my order history and I not seeing it. I checked in with my online banking and of course the money was deducted for the items. 

However after completion of orders I did see the what I would call the receipt screen of my 2 orders but after I exited and went back to bag I realized I did not receive and confirm text via email. 

This is the information for my orders 

Name of orders:
1. Looking all over for you flat sandals- black (size 10)
2. Daily duties long sleeve dress- royal
(Size s)
Email: [protected]@gmail.com
Date of order: 13th August 2019
Last 4 digitsof credit card: 4001
Total: $31.99 US 

Also within 24 hr I will be able to have the image from my online banking of my purchase from fashion nova to use as evidence that I did make a purchase from them yesterday if that may help in solving the problem please let me know.  

I look forward to response as soon as possible. 

Hi I placed an order #3513536 on 17th June 2019, I have not received the order and am going on holiday in 1 week, I placed the order in good time but have still not received it! or any correspondence apart from the parcel is in London from tracking it..I need this parcel ASAP.normslly I have a letter for any customs charges but nothing this time.
Please can you track the parcel for me?
Mia khan
3ripley close leegomery Telford Shropshire tf1 6yy United Kingdom

I ordered clothing from Fashion Nova. My account was immediately debited $656.97 with a message I still cannot understand stating my order is cancelled and funds returned to my account
I am worried since i still do not have the money and no timeline for refund was given me in their message of
Order cancellation
May I know if they indeed will refund money back to my account as promised and if so when.
Also my alternative options for collection of funds if they fail to do so. Seen too many
negative reviews i am really worried
Order number [protected]

I ordered clothing from FashionNova. I received an email that the package was on its way and smother that said it was delivered. It had not arrived. I waited the 3 days they recommended and still it didn't come. I contacted them and never heard back. If I can't get my package, I need a refund, but they will not respond when there's a problem. Feels like a scam.

I ordered a jumpsuit and unfortunately, I had to return it due to it being too large. I paid for shipping and returned the item using their new return portal. I waited over the 5-7 business days before I reached out to check the return status. Tracking informed me that the item was received by fashion nova and it also listed the persons name who accepted the return. I emailed fashion Nova with screenshots of the tracking information as well as the information showing it was received. I supplied all the required information. 2 days later I received a very short response instructing me to check the return portal for updates and to wait 5-7 business days for processing. I did as told, I checked the return portal for my rerun status and there was no way to check the return status. It showed that I had created and paid for shipping. I waited another 5-7 BUSINESS Days and checked he portal... still NOTHING. I emailed Fashion Nova again and supplied all of the necessary information. 4 days later I get a response saying, returned take 5-7 business days for processing and it depends on which mail carrier I used because it could take longer. I supplied all the tracking information and I went through THEIR return Portal and used UPS which THEY SUGGESTED! I've supplied tracking information, screenshots, names, STILL NO refund. I was even sent a satisfaction survey via email asking me if my problem was resolved... I, of course, replied to both of those emails saying I was not satisfied and my issue was not resolved. I have details as well... still nothing. Here we are 3 weeks or more later and plenty of 5-7 business days later and no one can give me an update and I have not received store credit. This really puts a sore taste in my mouth because I really like fashion nova and I shop with them quite often. Since this, I haven't purchased anything from them... with fear that I'd lose money or I would get cheated out of a deal if I needed to return something simply because it did not fit. And let me add that I've only had to return things twice. The first time was not complicated at all. Received my store credit and purchased what I wanted with it and that was that. Not sure what's going on with them now, but I would like to truthfully what's going on.

Ordene ropa hace 5 días y pague 9.99 por rápido envío al siguiente día tenia que recibirlo o cuando mucho el día lunes que sería el día 5 hasta el momento ellos aún no me envían mi pedido esta ropa yo la necesito tener conmigo a mas tardar el día 9 conmigo yo me he comunicado con ellos la respuesta de ellos sólo que lo sienten mucho por la inconveniencia pero pues no se me hace justo que me estén haciendo esto no se por que tiene retenido mi paquete

Their driver stole my product I never got my orderBut that they would deliver my order on the sixth I took the day off so that I could wait for my package all day and never came nope knock on my door no package left at my door no no letter or note sticker saying that they dropped off the package on my gate they never came they never left the package they said that they dropped it off at 9 o'clock which they are lying because I was home all day I can show you my work schedule I took the day off so that I could pick up the pack so I can get my package I waited all day had my gate open door open so that I can hear them coming no one ever came in there trying to lie and say they came in at 9 o'clock no they did not