The Iconic AU
Reviews and Complaints

I reckon I need to share my thoughts on The Iconic AU. Gotta say, I was a little hesitant to purchase from them at first 'cause I wasn't quite sure if they'd deliver what they promised. But hey, they exceeded my expectations big time! The range of products they offer is amazing - from clothes to shoes to accessories, they've got it all covered. And let me tell you, the quality...top-notch!

I did have a lil' issue with one of my purchases though - the dress I ordered just wasn't the right fit for me. Now normally, returning stuff can be such a hassle, but not with The Iconic AU. They made the process so simple and easy for me, it was a breeze. The only bummer was that I had to foot the bill for the return shipping all the way back to China. I mean, come on, that's a little steep, isn't it? I'd much rather buy another dress from a local store like thshouse.com and save on shipping fees.

All in all, I'm really happy with my experience with The Iconic AU. They've definitely earned my trust and I'll be shopping with them again soon!

Honestly, I'm pretty disappointed with my experience shopping on The Iconic AU. Don't get me wrong, the clothing on the site is pretty cute and trendy, but the trouble really came when I found out that it wasn't actually The Iconic NZ that I was shopping on, but instead the Australian version of the site. At first, I didn't really think it would be too much of an issue, but boy was I wrong.

I ended up having to pay a whopping $170 in import tax on my order, which really sucked. I'm not sure if it was my mistake for not realizing that it was the Australian site or if it was just really sneaky marketing tactics on their part, but either way, I definitely wouldn't have shopped there if I had known.

So, if you're a fellow Kiwi looking to do some online shopping, I would definitely recommend being cautious when browsing The Iconic. You never know, you might end up being hit with some unexpected fees like I was. All in all, I probably won't be shopping here again anytime soon.

So, I was on the hunt for bridesmaid dresses and stumbled across The Iconic AU. Put in a pretty big order and spent a decent amount of cash. When they arrived, they just weren't quite right - nothing major, just not what we were after. So I thought, no worries, I'll take advantage of their promised 30-day returns policy. But when I tried to return them less than a week later, they flat out refused. They wouldn't even let me exchange for a different size, let alone give me a store credit or refund. That's just not on, is it? Really disappointed in The Iconic and won't be shopping there again.

I'm one of The Iconic AU's regular customers. I placed an order last week and paid with my credit card, but the transaction didn't go through, yet the money was deducted by the retailer. As a result, I am now several hundred bucks poorer, and I'm yet to receive my order. I've been reaching out to them for about 10 days now, but haven't got any response from them. Man, this is pretty frustrating!

I'm really disappointed with The Iconic AU's lack of customer care. It's unacceptable not to respond to customers' queries about their orders, especially when the payment has already been processed. Frankly, their customer service needs to do better.

If I could, I would give The Iconic AU a negative rating for this. It's highly unacceptable!

I buy Spring Court shoes from The Iconic AU on August, but now in November they are nowhere to be found! I send multiple emails and chats chasing their whereabouts but nothing! The Iconic AU doesn't take any pro-active action to fix this issue. Finally, today I received an email from them telling me they are just refunding! How disappointing! I had promised my daughter those shoes and now I have to disappoint her! The Iconic AU think a $20 credit will fix the situation! What poor service and bad customer experience! I do not recommend The Iconic AU to anyone!

I recently purchased from The Iconic AU (theiconic.com.au), and let me tell you, I was impressed! The website is easy to navigate, and there are so many great styles to choose from. I especially loved their selection of dresses and shoes.

The ordering process was straightforward, and shipping was fast. I received my items within a few days, which was fantastic. When I opened the package, everything was neatly packed and looked just as great as it did on the website. I tried on my items, and they fit perfectly. There was even a little note in the package thanking me for my purchase, which was a nice touch.

I did have one issue with an item that arrived damaged. I contacted customer service, and they were quick to respond and resolved my issue in a professional and courteous manner. I was impressed with their customer service, and it made me feel valued as a customer.

Overall, I highly recommend shopping at The Iconic AU for all your fashion needs. They have a great selection, fast shipping, and excellent customer service. Plus, they always have great sales going on, so you can get some fabulous finds at a great price. Don't miss out on all the fashion fun - check out The Iconic AU today!

I am feeling really let down by The Iconic AU when it comes to these earrings that I recently purchased. I don't think any description could have prepared me for how tiny they are. They are labeled as "One Size," but I don't think I'd even be able to see them if I put them on my four-year-old granddaughter. To make matters worse, I purchased them for an adult woman.

I am regretting my purchase even more because The Iconic AU has a non-refundable policy. I can see why now, since I feel like I wasted my money on these earrings that are practically useless. I truly have no idea what to do with them.

I was excited to shop with The Iconic AU because I've heard good things about them, but this experience has left me feeling disappointed. I would caution anyone who is thinking of purchasing from them to be careful and make sure to read all the details before buying, or you may end up with an unpleasant surprise like I did.

I recently used The Iconic AU and the experience was quite mixed. I had previously enjoyed using their site when I lived in New Zealand and used their .co.nz site. Everything was fast and efficient, and I had no issues at all. However, this time around I got a call from the courier company asking for an additional fee to cover customs and Gst. Apparently, this is a new policy that The Iconic has implemented. I was quite frustrated with this as it was never flagged up when I made my purchase.

I think it's important for potential buyers to be aware that the price you see on their site isn't always the "real" price. There may be additional costs that you aren't aware of until it's too late. This was definitely a letdown for me as I had always had such a positive experience with The Iconic previously. It's just disappointing that there was no warning or indication of this change.

Despite this, however, I will say that overall my experience with The Iconic was still pretty good. Their selection of items is impressive and they offer a great range of apparel, shoes, and accessories. I was happy with the quality of the items I received and the speed of delivery. However, the issue with the surprise fees definitely left a bit of a sour taste in my mouth.

Overall, I'll continue to use The Iconic but will just be sure to triple-check the final price of my purchase. I would recommend them to others as long as they're aware of this new policy and factor it in when making their purchase.

experience.

So, I decided to give The Iconic AU a try and placed an order for over $400. But, it turned out to be a mess when the order wasn't processed properly and yet, they went ahead and processed my credit card details. It was a huge problem for me as I had expected my order to be processed as per my payment.

When I contacted the customer service team, they apologized and suggested I re-order for the same amount. However, this made no sense to me as why should I spend another $400 when they already had my payment details. The payment could have been transferred to the order I already placed. They also informed me that my money would take 3-5 days to get refunded to my account.

To make things worse, they didn't even reserve the items or process my original order. They didn't even offer me a gift voucher for the inconvenience caused. Instead, they suggested I could use the previous gift voucher that I had received from them before.

Overall, the experience was very unpleasant and disappointing. It was disgusting to see such poor customer service at a reputed online store like The Iconic AU. I hope they take necessary steps to improve their customer service and ensure such problems don't arise in the future.