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CB Fashion and Style Fashion Nova charged my card twice for one order!!
Fashion Nova

Fashion Nova review: charged my card twice for one order!! 12

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4:32 am EDT
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I ordered stuff from fashion nova and it was all together $118.91. I paid the price and my card got charged for it on August 19th 2019. On August 20th 2019 my card got charged another $118.91. But I didn't order anything more.. I need my money back pls and I don't want a store credit refund because I'm not returning anything and I didn't buy anything with that extra $118.91 it would make 0 sense to get store credit pls pls respond

Fashion Nova response
Aug 21, 2019 3:38 pm EDT
Fashion Nova customer support contacts
Phone numbers

+1 (800) 866-0286

+1 (800) 222-1811

Address

437 S Broadway, Los Angeles, CA, 90013-1102, US

Website

www.fashionnova.com

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Regarding the complaint made by the Consumer:

We appreciate the opportunity to address the Consumer's concerns. We are happy to help.

In order to further investigate and assist the consumer with their inquiry we require more information. We ask that the consumer provide their inquiry along with their order details to our customer care team at info@fashionnova.com.

We sincerely apologize for any inconvenience and look forward to working with the consumer.
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The complaint has been investigated and resolved to the customer's satisfaction.

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Claudia V
US
2 comments
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Dec 03, 2019 10:33 am EST

This just happened to me right now.Luckily I get texts when my bank account with each transaction.Shame on you fashion nova.

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Claudia V
US
2 comments
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Dec 03, 2019 10:34 am EST

I meant I get texts with each transaction and when my bank account is less than the previous amount

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Mandaseni
Perth, AU
1 comments
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Jul 26, 2021 5:09 am EDT

I bought something that came to a total of $119.86. Then after that I got charged $117.80 by fashion nova for something I didn’t even pay for. FASHION NOVA CAN YOU DO SOMETHING ABOUT THIS.

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💞Nelley💞
US
2 comments
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Sep 08, 2021 6:24 pm EDT
Replying to comment of Mandaseni

Did you end up getting this sorted? I hate that they take out big amounts of money

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shellspoo@Gmail.com
Essex Md, US
1 comments
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Sep 08, 2021 8:32 am EDT

I order both of my Boy’s something on line and one item was 221.47 and the other was 229.94 and I was charged twice for both orders! I’m highly upset about this because I was changed $851.00 and I would like help on this matter as soon as possible

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💞Nelley💞
US
2 comments
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Sep 08, 2021 6:23 pm EDT
Replying to comment of shellspoo@Gmail.com

This just happened to me an hour ago. I wrote to their help centre and used their contact us link, hopefully we can get some answers. They charged me for my order which was 68.03 and then took out another $65.99 for nothing 🙄 pls let me know if they get back to you

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Aryane S
US
1 comments
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Sep 15, 2021 8:29 pm EDT
Replying to comment of shellspoo@Gmail.com

i think this happened to me just now, placed an order for $178 last night, go to look at my account this morning and $350 is gone! good to know other people have had the same thing happen

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LizHHHHH
Quebec, CA
1 complaint
1 comments
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Sep 18, 2021 12:51 pm EDT
Replying to comment of shellspoo@Gmail.com

This just happened to me today !

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JaydaAbraham
US
1 complaint
2 comments
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Oct 09, 2021 10:59 am EDT
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Replying to comment of 💞Nelley💞

This happens to me last night, they took $350 out of my account when my order was only $160. Did you get your money back? I’m really stressing out

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JaydaAbraham
US
1 complaint
2 comments
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Oct 09, 2021 11:01 am EDT
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Replying to comment of 💞Nelley💞

This happens to me today, Did you get your money back ?

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KJ the Something
US
1 comments
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Oct 17, 2021 7:44 pm EDT

I just got this too, I was charged $64.80AUD twice!

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Melanie0922
Los Angeles, US
1 comments
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Dec 27, 2022 3:39 pm EST
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I was charged twice for the same order and fashion nova keeps telling me they cannot cancel my order. I do not want to cancel my order, I do not want to be charged twice.

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  1. Fashion Nova Contacts

  2. Fashion Nova phone numbers
    +1 (800) 866-0286
    +1 (800) 866-0286
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    Customer Service
    +1 (800) 222-1811
    +1 (800) 222-1811
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    Customer Service
    +1 (818) 347-6500
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    ​Westfield Topanga
    +1 (323) 888-1071
    +1 (323) 888-1071
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    Montebello TownCenter
    +1 (818) 891-3400
    +1 (818) 891-3400
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    Panorama Mall
    +1 (818) 238-0022
    +1 (818) 238-0022
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    Burbank TownCenter
    +1 (818) 341-4600
    +1 (818) 341-4600
    Click up if you have successfully reached Fashion Nova by calling +1 (818) 341-4600 phone number 0 0 users reported that they have successfully reached Fashion Nova by calling +1 (818) 341-4600 phone number Click down if you have unsuccessfully reached Fashion Nova by calling +1 (818) 341-4600 phone number 0 0 users reported that they have UNsuccessfully reached Fashion Nova by calling +1 (818) 341-4600 phone number
    Northridge Mall
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  3. Fashion Nova emails
  4. Fashion Nova address
    437 S Broadway, Los Angeles, California, 90013-1102, United States
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