Fashion Nova
Reviews and Complaints

I ordered shoes and a dress for my graduation Sunday night and didn't receive my dress until Friday but I paid for 2 day shipping. I also didn't get my shoes because they did not tell me they were out of stock until my dress came in the mail! I did not get my money back all I got was store credit and I will not get my shoes before my graduation wed! This sucks!

I ordered some items, they did not work out and i return them. I guess they got there after 30day policy, they gave me a store credit for 1/2 the price of everything i paid.Everything was new with the tags still attached and they are still selling the item for full price.

I have no issue with the store credit, but i emailed them to find out why i didn't get full amount i paid and they first gave me a story that i had received this discount, when i sent them a copy of purchase then they said their policy was to discount after 30 days.

I have reviewed their policy and they do state no returns after 30 days but it is not written anywhere they the will discount your full price purchased if returned after the 30 days. I have emailed them every day for over a week and they still have not resolved this issue for me. I asked to speak to a manager, because it is against the law for them to do this. Every retail company has to have their return policy very clear to the consumer for them to enforce it.

No where do they say they will only give you 50% store credit for what you paid full price.

This is stealing, i will be filing a formal complaint and get a lawyer involved. It is not much money, but it is the principal of not doing the right thing and taking advantage of people and hiding behind a web base site, because i am sure i am not the only person they have done this to.

email address [protected]@yahoo.com

This is the worst online store I have ever used. It has been over 2 months and I still have not received my clothes or my money back! I do online shopping all the time and I have never had such difficulties with a company in my life. They never pick up their phone, so I have emailed them. They sometimes respond via email, but they don't acknowledge anything I say and instead sound like a bunch of robots saying the same damn thing. They don't help at all and sound so lost! They don't even know how to help me! How ridiculous is that? Worst customer service I have ever experienced. Trust me, fashion nova is not worth the hassle. I bet after this review they will still not reach out and help with my situation. They do not care. Do not bother with this company.

My order #5042720. I want to know why my order is not in transit? It shouldn't have to take over 2 weeks! I want a refund or either send me some information about my order. I have emailed fashion nova numerous times, but their response is not telling me nothing! A week ago they was suppose to get in touch with the carrier to see what was going on with my order and get back in touch with me within 24-48 hours but I didn't hear back from them!

I return my items on 42517 send about 10 email regarding this matter no response this company is horrible they never answer their phone.
I feel that this company is a scam. I don't think that I will receive my credit for the items because they will not respond to email, or phone call they appear to be a great company once they get your money it's over. Clothing are beautiful it's all bait to get your money. If you need customer support you will not receive it.

I place an order on April 27th in the early am. My order was way over $75 so I was supposed to get free 2 day shipping. Today is not May 9th and I still have not received my order nor have I received any shipping information. I received one email stating a label was created for my package but the USPS never received my order to be delivered. I tried calling the customer service number MANY times and nobody EVER answers. I've emailed many times and never received the 24 hour response like I was supposed to. This is my first time ordering from Fashion Nova and will also be my last. I'm highly disappointed. I would like my order to be delivered and if the items are not available or if there is some other problem then I would like a refund on my credit card. This is ridiculous and no communication whatsoever!

I placed an order on April 30th I had 3 different separate orders ‬ today is May 4th and I have still not received my order. The day I placed my order, my order was flagged for fraud I sent back the proof in the response. Every day I emailed them three times from three different emails and all I get is an automatic..
#5143163 Apr 30, 2017 paid unfulfilled $111.98 USD
#5142756 Apr 30, 2017 paid unfulfilled $251.06 USD
#5141951 Apr 30, 2017 paid unfulfilled $265.98 USD
I need my money back or order need to be sent before sunday am tired calling nobody the calls my email is [protected]@gmail.com

So i used to love ordering from this website but recently i ordered a few things and they did not fit (And one of the items which was a chain came broken) so i decided to return them and exchange them for something else, i had to pay 20 dollars to ship it back, i didn't hear from them for a week and i called ups and they told me my package was deleviered and signed for so now they have my products/ money and i have sent them at least 20 emails and have gotten no response, and they're "customer service phone number" is complete ### cause no one ever answers, i just want my money back asap, if i don't hear back after this post i will be reporting them! Below is my return receipt and the last email they sent.

Order #5187588, I ordered various things from Fashion Nova for my upcoming Bachelorette weekend get away. I basically ordered all my outfits for my trip, and I paid EXTRA for ONE DAY SHIPPING to assure my items arriving on time. This morning I got an email saying i would be receiving my items on Friday rather than today, Thursday. It is the same TWO DAY SHIPPING that i could have gotten for free, not the 1 day shipping I had paid for. I have tried calling their customer service number to see if it is possible to pick up my items at the warehouse. I have been calling since yesterday afternoon but they do not answer. I then sent them an email asking if i can pick up my items, but it was an automated response saying i will get an answer in 24hrs. I cannot wait 24hrs, I leave for my trip tomorrow and i was expecting my package to arrive on time, after all that is what i paid for. I don't understand why they even offer a number if they do not answer it.

Customer Service is pretty much non existent. Talked to a supervisor on the phone and she talked over me the whole time. Emailed once, no answer. Emailed again, and pretty much got a sorry but we aren't going to do anything about it (attached pictures of correspondence). I placed many orders with Fashion Nova and that was my last order with them. The supervisor really turned me off.

I purchased 5 jeans and 1 dress on april 2 2016 they did not fit me so i returned them to the Fashionova warehouse. Its been 5 days already and i haven't received my store credit! They dont answer phone calls ive tried getting a hold of them but nothing. They dont answer emails either they blocked me from their Instagram for asking about my return. They are so unprofessional and have really bad service i will not buy from their website never again. I just need my refund now!

I place an order a week ago made the payment I was waiting on the confirmation of my order but nothing I started sending emails calling but still don't have any response from them I want my money back I spent $385
Address is 3242 Peachtree rd ne unit307 Atlanta ga 30305 my phone number is [protected]
The last four of my card number is 9029 chase bank name on the card Tyrone Turner my husband my name is Maria Victoria ruiz-turner

Order#5103331
#5102856
My email address: [protected]@gmail.com

What happened to my order? Why its on hold or flagged as fraud? I received an email from you fraud department. I'm calling your number but no one answers.
I ordered twice the first one is the nude dress (going down dress) and the second one is the hype black jumpsuit together with the u bra and bracelet.What happened? it should be fine right? My credit card was charged already and I need my order as soon as possible. I ordered another jacket just now and it was okay, I received an email that you shipped it already.

I'm reading a lot of reviews online regarding this issue and they said you took the money already and never send them the items.please dont do this to me, I was charged already and I'm waiting for an update regarding this, I'm worried I've been a valued customer of fashion nova so I trust u guys won't disappoint me.please I need a reply or reassurance and I want to make sure that my orders are ok.

Fashion nova
pardom my french
is full of ####
the dress was in the site for one day
so
if your imventory is low it would indicate sold
out
which it didnt you only removed the dress when i complained
all sizes were abailable i have screen shots
whay yoir company did was take my personal
info
my other dress a fake shipping label was created #5066269)
was never shipped
this company is a fraudulent. Compamy tye reviews online are fake thats why there is no pictures of customers wearing the merchandise
wjat thia comapny is doing is taling imformatiom
amd u domt
have the merchandise to supply

i will
not lead the punkiv to
believe the dress was sold out
i was going to purchase tge drss in a small
and receives an email staing the itne was still waitung to be putchaed the next day
so
thats bull ####
um behomd furious
this dress was for a wedding now i have nothing my time was wasted
im drom
ny i will be reporting this and all corrospondrnse to the bbb
and im
reporting this to ny assembky office this site ahoukd bw taken down its fraud and this company is collwcting credit card info
i want my mondy back
for my dress
today 4/26/17
or i want my dress shipped to me
if i receive the dress any layer than tomorrow it will
be refused and u will be going to my bank the nypd
filling a fraud report

I bought an XS item and it clearly says it on the confirmation and receipt but when I received it, it was an XL. I have sent them two emails regarding the issue but no response. I tried calling, it says the number isn't available. It says it on the return policy that all refunds must be paid by the customer, but I don't think I should be paying for the shipping for a return when the company got my sizing wrong. I still haven't refunded it because I haven't gotten a response to know what to do and not get charged for returning back the item. I don't think I'll be purchasing from them every again.

I placed an order worth about 300euro.
I got an email back saying that my order was flagged and asking me to send a photo of me and my id. I did that. 3 weeks ago. I emailed the after 3 weeks asking what's going on. My response? Another email asking me to send the a selfie with my id. Been trying to call them for a week after sending the picture a second time but I can not reach them..

Will they sort this out or have I simply lost my 300 euro?

Hmm...

I sent my items back for a refund because I didn't like nothing in the box. Upon receiving my returned items fashion nova issued me a gift card for about $40. I was confused because I know I spent $90. They claimed it was because I sent back after the 30 days, which was a lie. I've been emailing them letting them know I was within the 30 days etc... And I haven't gotten a response. I call their customer service and there's never a response. I'll never order from here again, their clothes suck anyways.

I ordered from fashion nova on March 30 and ordered enough for a free 2day shipping. Well I never received my order. Here it is almost a month later and they are putting me through the run around. I'm going back and fourth between them and USPS and that is an invonvience to me the customer. For me to purchase a such a significant amount of merchandise the least they can do is give me a store credit. Nope havent even received a response which is stated they will respond in 24 hours that's a lie. The customer service is horrible. I will never order from them again and if you are reading this i would advise you not to order from them neither. I believe in customer service and this is not the company to seek this.