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I have ordered from Fashion Nova before with NO issues, but this last time i ordered from them and they sent me ALL the wrong items. I emailed them and I got a message saying I would here from them within 24 hours. I haven't heard anything so I called their customer service line and no one picks up. When i went back online, I saw that most of the items were sold out now so I probably won't even get my stuff now.
The complaint has been investigated and resolved to the customer's satisfaction.
Order #[protected] Ashley Betts
I ordered your black puff boots in a size 10 and received some black sandals in a size 11. I’ve reached out to you guys on numerous occasions and have yet to receive a response. At this point if I don’t receive a response by April 1st I will inform my attorney and bank of this matter. Below I’ve included pictures of the item I received and the item I purchased.
Typo order # is [protected]
#Dontshopatfashionnova
Order #[protected]
AGAIN YOU GUYS SENT ME THE WRONG ORDER ! I DID NOT ORDER THESE ITEMS WHERE IS MY ORDER? ! WHERE IS MY CREDIT FOR SHIPPING YOU BACK ANOTHER WRONG ORDER?! I HAVE NEVER SEEN WORSE SHIPMENT AND CUSTOMER SERVICE IN MY LIFE . I WILL EXPOSE ALL THIS WITH PROOF TO EVERYONE EVERYWHERE .. ATTACHMENTS ARE ALL AT THE 10TH EMAIL I SENT WITH NO REPLYS ! NOW I NEED MY REAL ORDER AND I WILL NOT PAY SHIPPING BACK TO SOMETHING I DID NOT ORDER!
I feel you on this. Same [censored] is happening to me now. Have called them 8 times, dm’d them, messaged them on FB. Their customer service SUCKS!
@FashionNova
Order #[protected]
AGAIN YOU GUYS SENT ME THE WRONG ORDER ! I DID NOT ORDER THESE ITEMS WHERE IS MY ORDER? ! WHERE IS MY CREDIT FOR SHIPPING YOU BACK ANOTHER WRONG ORDER?! I HAVE NEVER SEEN WORSE SHIPMENT AND CUSTOMER SERVICE IN MY LIFE . I WILL EXPOSE ALL THIS WITH PROOF TO EVERYONE EVERYWHERE .. ATTACHMENTS ARE ALL AT THE 10TH EMAIL I SENT WITH NO REPLYS ! NOW I NEED MY REAL ORDER AND I WILL NOT PAY SHIPPING BACK TO SOMETHING I DID NOT ORDER!
Wow! So the bad things I've heard about fashion nova is true. I have ordered a couple of times with no problems but I am currently going through the worst customer service ever. They sent me the wrong item and after 8 days and about 12 emails with pictures attached, I have yet to receive a reply. I keep getting that same email stating that they will reply. What a way to f it up.