Fashion Nova
Reviews and Complaints

I have been emailing and calling Fashion Nova with no resolution regarding my ecredit. I dont understand what the difficulty is in comprehending what I'm trying to get accomplished.

I placed and order with Fashion Nova on 3/27/18; I received 7 out of the 8 items I ordered. I continued to wait and wait for the last item to ship. Today is April 28, 2018; 30 days after my initial order and still havent received my final item.

I loved the 7 items I did receive. However I ended up returning 2 of the 7 items via USPS due to them being too small. Fashion Nova did issue me a ecredit for these 2 items returned but unfortunately hasnt issued me a ecredit for the 1 item they NEVER shipped. I have sent numerous emails to fashion nova regarding this issue and everytime Fashion Nova keeps stating they have already issued me a ecredit for my return. I repeatedly explained that these were two distinct matters and I am owed an ecredit as they promised I'd receive. I have yet to receive my ecredit for the 1 items they NEVER sent me.

At this point I am beyond frustrated and disappointed. I had very high expectations for this company. I have attempted every way possible provided by fashion nova to resolve this to no avail. I will be filing a complaint with the BBB with documentation supporting my claim. I will also be contacting my banking institution and filing a claim for fraud on the part of fashion nova.

I advise any new customers who are debating whether to buy here or go elsewhere; to go elsewhere. Fashion Nova has been the worst customer service experience ever. So save yourself a headache and just spend your money with a more reputable company.

I used to be a huge advocate for Fashion Nova making like three-four orders a month, however, I'm finding this experience extremely discouraging. I've made an order since the 13th of April with 2 day shipping and have yet to receive any tracking or shipping information. I made another order shortly after that on the 19th which has already been delivered and still cannot receive any information on my previous order. This is utterly ridiculous and I have sent numerous emails to which all I keep getting is the automated response. I've attempted calling numerous times and can't get hold of anybody. I've tried contact via the various social media still nothing! I am at a point where I am ready to dispute the charges with my bank, get back my money and contact a lawyer. It is quite disappointing that I've made an order for almost $90 and up til now I still can't get any information. I need a response asap or I will have to resort to pursuing serious action against this.

I have an event coming up on Friday (2 days from now) & I ordered an outfit from fashion nova from last week Thursday so as to ensure that I would receive the clothes on time for my event since the website says 2-3 business days for shipping. It's Wednesday & I have yet to receive a mere tracking number stating that my item has even been SHIPPED YET and I am both stressed out and extremely pissed off with the company. My friend placed an order for her clothes for the same event this past Sunday & received an email saying her order has been shipped MONDAY NIGHT... Now I'm not sure if this company doesn't address orders in the ORDER THEY ARE RECEIVED or what they're problem is but the thing that has me more pissed off than ever is the fact that Fashion Nova CLAIMS to have 24/7 customer service and that is NOT the case. You call their "customer service" number & all it is, is an automated voice referring you BACK to the website to answer your question.. I got the number FROM the website, don't you think if I wanted to speak to the website I would've done that prior to wasting my time sitting on hold waiting to hear a robot.. absolutely ridiculous there is NO person for you to speak to at the "customer service" & it takes 24 hrs for them to reply to your email. Unacceptable.

I am beyond disappointed about this matter and I would like a refund! As soon as possible! I enclosed a photograph with my correct shipping and billing information this was in error made on fashionovas behalf and I huge inconvenience right before my birthday. The shipping label was incorrect and was established wrongfully and without accuracy this is an awful shopping experience and I highly doubt if I will be a reoccurring customer.

I made an order March 24 3 days later my order was in transit. Almost a month now still no movement I tried tracking it and its still saying tendered to postal services. When i email fashion nova they tell me different things all the time the first time they told me that my order has already been shipped and that i should contact USPS because it is out of their hands. So I emailed USPS and they told me they haven't even received my package yet. So then i email them again telling them that USPS hasn't even received my package yet then they tell me they have checked their system and it shows that my package was lost in transit and since its an international shipping I should contact my postal services. How am I supposed to contact my postal service when USPS hasn't even received my package and the most annoying thing is that the emails are automated they're so disrespectful for that. I'm very angry and frustrated I spent over $200 for my order. This is really not fair. Never ordering from them again

I purchased a dress from Fashion Nova for the very first time on the 17th of April with the 2 day shipping got a confirmation email for my purchase checked my tracking info through the email and it says ordered checked my tracking through their website its says no tracking info available here it is today the 21st and no item delivered yet sent an email now waiting for them to get back to me

Fashionnova scammed me out of my money . I made a purchase on April 9, 2018 And Today is April 21, 2018 and still no tracking number or anything. I emailed them 6 times and still no reply . I had 2 day shipping and haven't seen anything yet . They are a Fraud ! I called 7 times and never received a call back. They say they respond to emails within 24 hours! But that was a lie . It's been almost 2 weeks . I reported them as Fraud

At the beginning of this month I returned 3 items. 2 of which were part of one order and 1 was part of another order. All 3 items were in the same shipment box with the two desperate return forms. I get an email for the 1 item but not the other two. When I contacted their team because I couldn't supply the receipt for the shipment which I did through USPS I got no response. So I reach out to them again and got a response from a different team member only to be asked the same question and in which I responded the same way and let them know that whether I had the receipt or not it shouldn't have mattered cause I got a refund for one of those items anyways. To say the least I'm highly upset and sad to say I will not be purchasing from this company anymore. Not like they care with success rate but it's just sad cause I've spent so much money and I love the clothes. Just beware when doing returns. Not I'm out 60 dollars.

I ordered my 5 items from Fashion Nova on Monday the 16th.. it is now Thursday the 19th and I still haven't received my items. I should mention that I ordered the items with 2 day shipping and still have not received an email telling me that my order has shipped. I also tried to call customer service and no one answered. It is supposedly "the best" customer service out there. I was on hold for 45 min before I decided to just give up.

I placed an order 4/16/2018 before noon with 2 day shipping. My account has cleared for the payment to Fashion Nova, have contacted them several times through e-mail and phone. From what I'm reading through the comments is that they have no obligation to their customers. This leaves a sour taste in my mouth for their marketing seems to promise other wise. I don't even care where my order is at this point and no need for store credit, what I'm more angry with is the lack in customer care.

Order #[protected], placed 4/16/2018 current date 4/19/2018, 2 e-mails & 6 phone calls later (20+ minutes on hold each time)

Order [protected] was delivered to me and I was supposed to have a black "pretty girl crew tee" in size 1x and a black and grey making memories teddy in 1x. What I received was a rose colored pretty girl crew tee in size 3x and a making memories teddy in XL! I am extremely disappointed as this was my first experience buying from them after following so much of the company's and their affiliates' social medias. I called and they would not call me back after leaving messages (no option gets you to a live rep). I decided to email on 4/16/18 and they responded on 4/18/18 almost completely disregarding my request to have the return shipping covered. All they said was they couldn't send a return label and to refer to the return policy. This return policy is not acceptable in my situation because I didn't get what I ordered and They would be the ones to pay for the mistake, not me. If I got the wrong size by accident, it would be different, but that is not the case.

I ordered from fashionnova on April 17th. I paid for 2 day shipping. I checked the status of my order and it still says unfufilled or paid. They have yet to even package my items. They are supposed to be delivered today, April 19th. I have. I have no clue where my items are. But, they surely did take my money. I've tried contacting them several times. No one answered my emails. I want their corporate office phone number!

I placed and order with fashion nova and received and email shortly after that it has been shipped. Then a day after it was supposed to arrive I got another email saying that there was an exception with my order and that it was cancelled by the sender. I've emailed fashion nova several times but no reply. I don't know what the hell I'm supposed to do.

I order my items on April 5 with 2 day shipping and still have not received anything! When I check my tracking I still see same message from April 6 that "Shipping Label Created, USPS Awaiting Item"! When I contacted the customer service through fashion nova website I get the standard email that "your order will be updated within 24 to 48 hours"! Here it is April 18 and I have not received any information on my order. This really has been frustrating for me because I had plans on wearing this out fit a week ago and had to spend more money to get another outfit for an event! FASHION NOVA HAVE THE WORSE CUSTOMER SERVICE AND THEY ALSO LIE ABOUT THE 2 DAY SHIPPING!

I ordered 3 jeans and you guys canceled my order and I still got charged for the items even though I didn't receive it. I want my money back or I want the jeans I paid for to actually deliever this time. I've never had any problems with them but I paid extra money for 1 day shipping and having it never arrived is really annoying. I'm not going to shop here anymore and I shop here a lot.

Order Date Payment Status Fulfillment Status Total
#[protected] Apr 13, 2018 paid fulfilled $60.18 USD
#[protected] Apr 12, 2018 paid unfulfilled $79.08 USD

I order these items on the dates mentioned above and till this very day I send multiple of emails requesting information about my order and haven't received a response I need my items to be delivered by Thursday 19th of April the latest otherwise I need my money back.

I placed two different orders on April 9th and 16th and both my order I had an issue with the delivery. The first order I must say was the postal service that lost my package and I never received, and my second order fashion nova cancelled my order. I paid for expedited services, but they never sent it. Please I need some help with these orders. I have try to call and email and no response.

I finally got into the hype of buying from fashion nova and was only met with an unprofessional business. I returned my package perfectly, the tracker says it got delivered but I still haven't recieved my store credit. No one has responded to my email either and they don't have a contact number that'll let you speak with someone, it's just a message. If they don't solve this problem I won't shop from them ever again.

I ordered a next Gen velour jacket-vintage violet on 28th march 2018, it was clearly mentioned in product details that it contains Basic Velour Hoodie Jacket, 2 Front Pockets, Front Zip Up, Drawstring Hoodie, Matching Set To Pair with "Next Gen Velour Jogger", 80% Cotton 20% Polyester. But when I received my order on 9th april 2018 I got only a pair of joggers not the jacket with a return card and a coupon thats it. I request you to send the complete order on the given address as soon as possible.

Worst online experience ever! so, i'll like to start off by saying i have purchased from fashion nova before and haven't had an issue until now. This complaint is about the principal of this situation! fashion nova should not be a running business. I've made a purchase 3/4/2018 was charged on the 4th but the merchandise wasn't sent out until the 3/6/2018.
On the 8th i received an email stating that my package has been "delivered" so i go check to see if my package has arrived but nothing. With fashion nova being advertised as they are i thought this would be no issue but i was wrong! i contacted fashion nova and they basically are saying its usps problem i have to take it up on them (craziest thing i ever heard why should we be help responsible for something that's out of our control)
i reached out to usps and they stated the receipt provided from fashion nova isn't enough information to get my refund (but it gets crazier) a day or two later i receive an email of a e-gift card for not even my full amount, but again im trying to be understanding why i go to make a purchase and it says the e-card has no funds! what company sends you a new "gift card" with no funds?! sounds like a scam!
at this point im tired of talking to mario and maria (customer care reps.) they are literally robots repeat the same thing like as if im illiterate. Usps don't care for it in their eyes we should be taking this up with the sender but the sender is saying this is an issue with the carrier. Im tired of this run around i need a solution and fast! this is false advertisement fashion nova makes it seem like as if they're all about customer care but they aren't i've provided fn and usps with everything they've asked for but still no way out of this mess.