Fashion Nova
Reviews and Complaints

I returned my order, with tracking information. The post office has confirmation that someone received, the package and I still can't get my credit. I have sent emails and no one is getting back to me. I am definitely going to take some kind of action for this. I don't understand they are saying they never received it. The lady at the post office say they do this all the time so they don't have to give credits to the customer. She says they received hundreds of complaints from this company. I will NEVER order from them again after today.

I returned my package LAST MONTH back to fashion nova because the items didn't fit.
I was never refunded a e-card so I emailed them and I got an email back saying they received my e mail and that it takes up to 24 hours to get a response, so I waited. A week past by, I didn't get a response. So I sent out another e mail and got the same email... again no one contacted me! I keep sending out emails and I'm getting no response from anyone! One lady did say she received my package and it was being processed and that was it, never got an email back from her. I'm concerned because I spent over $300 on clothes and I'm being ignored as if no one in that department cares.

I ordered items during march and by now im supposed to receive my item but i got an email saying that the shipping company does not know where my items are, meanwhile its their responsibility to ensure that every customer gets their items and satisfaction they need. Uptill now, they keep sending automated messages and no reply from one of their customer services. I want my ordered items asap in Ghana!

I order a dress for prom from fashion nova on May 6, 2018, I paided $6 for the domestic today shipping meaning it will be coming fast as possible... I've been contacting the Nova team by email 24/7 about my dress not having tracking updates... so finally on the 14th a team member emailed me back saying it take 5-7 day but remind you I've made the order on the 6th meaning it was supposed to been here by now so I contacted them again & they said UPS loss my package so it took them a long time for them to realize my package was lost so now I have no prom dress

I made a order on may the 8th 2018, I just recieve it may 15th. I only recieve two of my items im missing 6 items, they send me a black bodysuit that I did not order them it had a big hole in it. I have spent alot of money with fashion nova and for them to pull some [censored] like this its [censored]ed up. I have been calling no one never answers, I have send so many emails no one never replies. I need my [censored]ing money are my items that I'm missing! How the [censored] y'all try to get over someone!

BEWARE! I ordered over $100USD worth of products at the beginning of May and Fashion Nova sent me the completely wrong order. On the packaging, they had my address with someone else's name. On the packing slip, they had the same incorrect addresses name and address, so clearly they do not do final checks when preparing and sending out orders. I am going on vacation as well as celebrating a birthday at the end of the month and when they finally responded, they said that I had to return the items and they will send me an e-credit. I advised many times that I do not want a credit, I simply want my original order sent to me asap. I have yet to hear from them and I think its really sad that they do all of this promotion on social media especially with celebrities then turn around and have HORRIBLE customer service. This will be the last time I order from them.

I have been trying to contact through dms comments and even through mails to your fashionnova global customer care service and since have not recieved any response. My order status states that I was refunded but nowhere did i receive one single penny even through an e gift card form. UTTERLY DISAPPOINTED. Help me resolve this matter and get my $165 back. I'm kicking myself for spending that much on my first order.

My order #[protected]
I ordered clothes from fashion nova on 3rd may 2018. After 5 days i got a mail from them saying that my order has been refunded. It has been 4 days since then and i am still waiting to get my money back . They issue e-gift cards as refund. Im fine with that too. The amount which i spent was 119.93 USD. I emailed them 3 times, and just got one machine automated response saying i will her from them soon. They have not replied since then. Pls help

I have had the displeasure of seeing their cute clothing online and chose to give them a shot,. Mind you celebrites even shop here (but I know they arent loosing their stuff and respond to their requests) however I had two orders lost from their shipping company on trac since april 2 and april 6th. Today is may 10 I am still awaiting them to refund my money (got a script email today saying allow them 30 more damn days-joke)

I also bought through paypal cuz something told me I will need buyer protection (had to open a case for the lost items) then I thought it isnt their fault try them again... They have & charge for 2 day shipping (never shipped out that quick) I spend too much money to be treated like my money doesnt matter to this company. Again you have nice stuff (when you can receive it & dont have an event you need it for) shop here if you value your money time and need your items within a timely manner I learned the hard way no longer shop here if you do go through paypay get your money back open enough cases on this company maybe they will get better

I ordered 2 dresses April 24, 2018 it's May 8, 2018! No dresses ! No emails regarding why my stuff hadn't been fulfilled ! No way to get in contact with them ! Because they haven't responded to my emails ! Can't get thru on the automated service ! I want my stuff or my money back. I'm not on Twitter but I think I might need to join just to see if I get a response on there !

Oh my goodness guys, I ordered a bit more than a 100$ worth of jeans in two different orders on Fashion Nova and they were too small so I sent them back. I live in Australia so I payed 60$ for the shipping. They've emailed me a 41$ voucher and I'm like oh but where's the rest of my money for the other items and heures telling me they have no other items where all of my clothes were in the one and same parcel. Honestly, that's a shame, they are unprofessional and I kind of feel like they don't even try to help you, sounds like they don't even give a [censored] cuz they have my money anyways. They're asking for my tracking number but I've lost the postage receipt and I'm telling them to use the same informations they have for the jeans they've refunded me because they all were in the same damn parcel and they don't want to. I'm a lifestyle blogger and youtuber so I'm use to dealing with online stores but ... Honestly, Fashion Nova has the worst worst client service of all the online stores I know.

Ordered a pair of jeans because they had free Saturday delivery. Didn't get order on Saturday. Got an email on Tuesday saying shipment was delayed and that I could cancel for a refund or store credit. I chose refund. Didn't hear anything else. Received order on Thursday. Can't speak to a human and get a "form" response from Customer service. I shouldn't have to pay to return an order they said I could cancel because they didn't ship on time. I want a refund.

I ordered from fashion nova and when I track my order it says it has departed Johannesburg and this was on the 22nd of April. It has been over 10 working days as I placed the order on the 17th. when will I recieve my order or can i simply get a refund because this is absolutely ridiculous.
my order number is #[protected].

contact me on [protected]@gmail.com or +[protected]

paid with my gift card had 94 dollars bought clothes and came up to 95.54 asked to pay the 1.54 on my debit card I did see my bank statement and was charged 95.94 emailed them about the charge no one has return my email left 3 called customer service still on hold there return policy sucked I spent 200 dollars last time all the clothes did not fit send half back and gave me a credit finally used it and they charge me double never again company sucks customer service sucks company that advertise all these famous people and have a [censored] rating they must not be making a lot as well if you cant keep your customers happy and have the right customer care to resolve the issues and wait for a hour to get someone on the phone

On April 17, 2018 I place an order for a pair of jeans with a discount code on 599 off my purchase total was $20 even with shipping I was ecstatic and I apply for the two day shipping today is May 1 I have yet to receive that package the customer service is terrible you can't reach anyone always goes to voicemail there's never a live person available what the hell even with the online customer service there's always an automated response never a real person

I sure wish I would've read these reviews before ordering items from Fashion Nova.Similar to most of the complaints on here, I sent back a few items because they didn't fit.After waiting almost three weeks for my store credit, I contacted Fashion Nova and they claim they never received my items.After seeing these reviews, I know they're lying and I'll probably never receive my store credit.

I returned $193 worth of clothing because they delivered my items 3 weeks late. They only gave me a credit of $83. At this point i want my money back because i do not want to ever do business with them. They keep asking me to send the same receipt I've sent four times already and act like they can't read or comprehend the fact that there is money due to me. They even sent me a receipt of the items i returned but say the don't have access to returns info. It's crazy. I just want my money back!

On Apulril 19, 2018, I placed an order with Fashion Nova. The order number was #[protected]. I got email confirmation that the items have shipped and then delivered on April 23, 2018. When I got the package, it was slightly opened and there were 4 items inside that I didn't order. I've been calling the Customer Service number since April 23 and I have been unsuccessfully in reaching an agent. I've sent several emails about this issue. I finally got replies back from Ana Minero. Ana Minero last email to me was on April 25 where she said I should return the items in order to receive a refund. This is completely unprofessional. Why should I have to go out of my way, pay for return shipping, take time to go to the post office to ship back an order that I didn't order in hopes of a store credit. Seriously?! Ana Minero haven't replied back to me since I told her this is unacceptable. Fashion Nova needs to either send my correct order or issue me a refund (not a store credit)! This was NOT my error! I have paid for items and I did not receive those items! If this matter isn't resolved in 24 hours, I will be contacting my bank about this to get my refund.

I fell for the hype and ordered. They lied about 2day shipping. I got an email saying my package was delivered (3hrs. After actual delivery) &I searched &asked neighbors. No one had seen a package. I was home all morning&I didn't see anything get dropped off. I contacted fashion nova the same day &they told me to ask around &hope I find it. I want a refund.

Do not shop here is you want to actually receive your items and the service you pay for. I place an order on Monday and paid extra money for one day shipping. On top of my order not even being process until Wednesday I received an email late Wednesday night stating that my shipment had been cancelled. I contacted them numerous times to ask why my shipment was cancelled by phone and email and still have not received a response. They have marked my order status as fullfilled and charged my credit card over $248 all the while did not send me my order. Now I am out of my money with nothing to show for it. I will be disputing charges with my bank. They are a SCAM company whose customer service is HORRIBLE.