Fashion Nova

Sent in returns in December 2020, still no credit, sent their support the order no and return label, have not heard from them.

order no. [protected]

I placed an order on Nov.30th for an amount of $103.92 from Fashion Nova. I received an email on Dec. 2nd expressing delays due to COVID and large Black Friday and Cyber Monday Sales. And then on Dec.7th I received an email expressing that my order has been packed and is ready to ship! It has been close to a month since I received the email of my order being ready to ship. And I haven't received a single thing. I reached out and I received an automated response via email, that gave no information on my package. Yet I am still being charged, as I used quadpay. I've tried to contact directly, as well as I reached out via email again.

I placed an order on 11/03/19, I received it today, 11/06/19. In my order there were 9 pairs of jeans and a pair of shoes, out of the 9 jeans, 5 of them fit me just fine and 4 of them did not fit me. I called to see if I can exchange them for a different size, they said I cannot. I am very bothered because they also said since I bought while there was a promotion I won't be able to get store credit or refund. I am disappointed with fashion nova, this is the very first time I order and this will be my last. They should be more specific when it comes to stating this information online while purchasing.

Hello, I received my black ripped jeans from fashion nova recently and they are horrible, I hate the quality the fit is awful and it's nothing like the picture. On top of that, they sent me two of the same products and charged me twice for it, and when I tried to email them about it to send me my money back they ignored my multiple emails. Please help me fix this situation, I just want my money back.

I ordered from FashionNova on 05/05/2019 and my package was delivered on 05/08/2019. Every item I ordered was incorrect. I tried to follow the Easy Returns process that they claim to have by going to the Returns Portal. The Returns Portal did not find my order #. I then emailed them because it says they have customer service 24/7 and to contact them via provided email address. I received an automated response but nothing more. I then decided to search for a 1-800 number but that was nowhere to be found on their site. When I finally found the 1800 number on the Better Business Bureau's site (because there are numerous complaints about their order fulfillment and customer service) I was able to make a call to Customer Services. When I finally got someone they explained that the Return Portal had a glitch and that they have been having issues with their new system so several orders have been sent with incorrect items. As was the situation in my case. The C.S. representative asked for details about my order and I let her know that everything that was sent was incorrect. And she said as long as it was reported within two days of the order I would be able to receive a refund. She sent me an email to reply to and asked that I sent pictures of the items that I received that were incorrect, so I did. She asked me to unpackage the items (3 items total) and take a picture of tags and reply to email with pictures. I sent the pictures back to her and then she said that the items she shows on her side are the items that I received. I told her that all three items were incorrect and that was the reason for my call so that I could return them with the packing slip marked incorrect item sent.
She said since what she sees on her side are what I was sent, then they can't give me a refund. She all of a sudden had a different answer than her initial statement about their system having a glitch and incorrect items being sent out. She said that they would not be able to issue a refund even though they were incorrect items but they would send me a credit. Why would I attempt to buy more items from them when they clearly are having issues with their system and they will continue to send the wrong items and then I have to pay to have them shipped back and not even be able to receive a full refund. I think this company is fraudulent and just out to take consumers' money. The reviews on their site are fake. I filled out a review on all three items they sent me and none of my reviews were posted even after confirming my review via an email they send once you submit a review. I looked back at all three items they sent me and there were nothing but good reviews on the clothing. I think this company is using fake reviews to get people to buy from them and nowhere in the buying process does it say that only store credits will be given when returning. There are even some items that are non-returnable and I'm not sure if they let people know before the order is complete if you cannot return those items, even for a store credit. I will never place an order with Fashion Nova again and I am also filing a complaint against them on the Better Business Bureau website. I will post my reviews of this company in all places possible in order to bring awareness to those that are not aware of these bad business practices Fashion Nova is becoming known for. SHUT DOWN FASHION NOVA!

Ordered 2 blouses only received one. Sent them an email immedayrly. Sent them a total of 5 emails! I filed a complaint with paypal. Fashionova sent me an email and asked for the original packing and the packing slip. I no longer had these items. I told them and still waiting for am answer. I currently have a $30 credit with them. I HATE this company. Order straight from China it is better and cheaper. Look at the labels on this clothing straight from China.

I have waited on this order for at least 3 weeks and it is not complete and I was not refunded my money. Order # [protected] was not complete. I am missing a yellow sweater that I paid for. I also did not receive order # [protected] at all which consisted of two shirts. Please call me at [protected] or email me at [protected]@gmail.com

Thank you,
Freda Perry

Very disappointed with fashion nova customer service!
I have placed 10 different orders and have had bad experience.
Order #[protected] (never received) lost package.
Orders #[protected] & #[protected] Missing items.
I'm also missing the last two orders I placed but still waiting 😒
Customer Service NOT good at ALL !

Please resend the orders and Items missing !
You got my money / I want my product !