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I shopped at fashion nova befor and have always been satisfied with them. However, I placed an order this past Wednesday but I never received an email to confirm my order, I tried to contact them and they replied with an automated email which did not answer my question. They already charged my card but I don't have any information regarding my order. I am very disappointed. I don't think I'll ever order from them.
Same thing happened to me I just ordered something since November 9 and I still haven’t got a answer they just keep sending me a automated email.. it says they are moving a bigger better wharehouse but that has nothing to do with why they withdrew from my account.. never buying from them again..
Same situation placed an order last week and I haven’t received any acknowledgment of my order and they have already debited my account. Scammer company as per all the reviews I’m reading about the same issues.
Their customers will wake up one day and realize how trash this business and its practice and ethics are.
Did you receive you order because the same thing is happening to me right now. I am wondering if I am going to receive my order
did you receive yours? im going through it right now..
Did you guys receive your order?
I haven’t received my confirmation email
I ordered on December 8
Never had and issue so disappointed I love fashion nova
Did you ever get your items I’m going through the same thing
Same thing is happening to me right now. Ordered 4 things from them on Tuesday and you usually receive a confirmation email usually immediately or even like 5-10 mins after right? It’s now Thursday and I still have nothing. Emailed their “help info” email and received an email back saying “this mailbox is not being monitored and is unable to receive mail” like what? Come on now, this company is worth so much and they can’t even put proper customer service into place? The says they shut their phone lines down for better automated service on their website but that’s a actual joke bc it’s absolutely useless. Iv had an issue with them before and I decided to give it another chance, I’m so mad at myself for doing it bc I knew better. Never ever ever again. I better get something soon I’m so angry
Did you ever receive it ? I’m having this problem
Did you ever receive your package? I’m having this problem
I'm having the exact same issue, placed an order last week, didn't get confirmation email nor tracking and I can't contact them as their phone lines are closed. What can I do?
I’m Going thru the same thing now what should I don
Wth is going on I made a huge order of $300 and never got any confirmation number. And it's impossible to contact these people! How is this even possible! How can they have zero customer service reps!
Did you end up getting the package
I placed my order on April 19, 2022 I payed for rush shipping. I never received confirmation email for my order but my bank account was charged immediately! It is now May 1, 2022 I I have still not received my order. Every time I go to website to contact them they ask for my order number that I’ve never received I’m beyond pissed my daughters sweet 16 photos are Tuesday & I still haven’t received anything but they charged my bank…. I WILL NEVER order from them agin this is the second time this has happened 😡
Omg meee tooo. And i cant send an email to them because I don’t have a confirmation number and my order is also not showing on my fashion nova account! And they charged me!
I never received a confirmation email and my order was supposed to get here today. What do I do?
I order a express ordered and they never send me a confirmation number to my email. However, they did took the money out of my account.
Fashion nova took my money but never gave me a confirmation # or order number will I still get my stuff I feel scammed.
I never received a confirmation email for my order so I don’t have a order number, when I go to the help center it’s impossible to get help because you need your order number to submit any type of problem. I’m worried I won’t recieve my package and I payed 14$ for express shipping.
I HOPE THIS HELPS I LITERALLY WAS GOING THROUGH THE SAME THING AS OF 2 mins ago fashion nova sent the confirmation number to a different email so if you made a mistake and order on a different account you should check all your emails and see if it’s there I thought we were all being scammed but I guess not .. maybe
I ordered over $200 in items from fashion nova and haven’t received a confirmation address to my email with the tracking number. I need some help to know if I will receive my items! Money was already deducted
hi, was this ever resolved? same thing happened to me today and i do not know how to contact them.
I ordered today from Fashionova, paid for everything, but has not gotten any confirmation email,I just want to ask if they are scam. Because this is serious. It’s my first time here and I’m sorry to say their customer service is poor. I’m waiting for the due date of delivery before I can conclude boldly
I recently placed an order as a “guest” rather than through my account. I haven’t received a confirmation and since Fashion Nova does not have a phone line anymore it makes it very hard to contact them. I’m not sure if I’ll get my order.
Did you ever receive the order? The same thing just happened to me.
Hi i did the same thing did you ever receive your order ?
I just placed an order with Fashion Nova and thought I never received and email confirmation; turns out if you paid with Apple Pay or any other form of payment linked with that email address make sure you check that mailbox. I found mine in my iCloud mailbox.
I placed an order recently and i never received a confirmation email, shipping or tracking information. nothing but took payment
The same thing is happening to me, did you receive the order?
ORDER RECEIVED!
I had the same issue. I placed my order, payment was taken (Apple Pay) and didn’t receive a confirmation email. This was on November 1. On November 5, the package is at my door. No shipping email or anything was received. Someone said if you use Apple Pay they send it to your iCloud email but mine wasn’t set up so I don’t know. Just glad my stuff came.
Hi did you ever receive your order ?
Fashion ova took my money out of my account and I never received a email confirmation and the have zero customer service! This just happened!
I placed an order May 2,203 and have not received and email confirming my purchase. I payed through Afterpay and so every two weeks money will be deducted from for items I’m not getting. No order number or anything. Customer service is useless and I’m just irritated. Fashion Nova will never get another dime out of me.
Did you get your order?
I am still waiting for my confirmation email. This is really driving me crazy
I ordered an item through apple pay on 10/10. Its 10/14 and i still havent received a confirmation email or tracking number nor the package. when i go into the app and go under orders it says i haven’t ordered anything. i was also charged, they took the money out of my account so why is my order not showing up? And they make it impossible to get any type of help. this isn’t the first or second time i’ve had issues with them and i’m not shopping there any more. all i know is that i either need my package or my money back. smh wth
i just did the same! Used apple pay, no confirmation. Any updates?
Me too 😭😭😭 any updates?
yea, got it yesterday on 10/18, if i were y’all i wouldn’t use the apple pay option it seem like they can’t get right with that.
yea i got it on 10/18 i still didn’t get a confirmation or anything it just showed up on my door step i dont recommend using the apple pay they had me stressed
Hey did you pay for express shipping? Same thing happened to me and I was supposed to get my package yesterday
Have you heard anything. The same is happening to me at the moment. Did you talk to them if so how, without a confirmations number
What were your results? I’m in the same boat
I made an order , it charged my card and all but I didn’t get a confirmation email! just a discount sms from fashion nova, Can I get an option to cancel, refund, get the damn code? It’s been like a week where I couldn’t track my order , how do I know it’s not reported lost or stolen, need more than a robot not allowing me to access that code