Menu
For Business Write a review File a complaint
Fashion Nova

Fashion Nova review: Return issues

A
Author of the review
10:13 am EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I made a huge mistake by getting my labels mixed so the package that you will be getting is supposed to go to nike and nike is getting the return that fashion nova is supposed to be getting i tried my best to intercept the packages but had no luck with that so i called nike and they immediately told they will return the package to me they was very nice about and understanding. So now i am trying to reach out to fashion nova but you guys have no way we can verbally talk to someone and that is crazy to me and that shows you really dont value your customers the only way to contact you guys is by mail you can at least have a chat option. I spend a lot of money with fashion nova so i sent a email when they fibally responded i was told that they have no control over wrong items being deilivered and they will discard upon arrival i refuse to believe that someone throw away a pair of shoes that cose $150 someone is going to take those shoes i am willing to pay for postage i dont understand this process at all

Claimed loss: $150

Desired outcome: I WOULD LIKE FOR FASHION NOVA TO DO THE RIGHT THING AND SEND ME MY SHOES BACK I KNOW ITS MY FAULT I TAKE FULL RESPONSIBILITY FOR THIS MIX UP BUT TO TELL ME MY SHOES WILL BE THROWN AWAY IS CRAZY AND A COMPLETE LIE.

Confidential Information Hidden: This section contains confidential information visible to verified Fashion Nova representatives only. If you are affiliated with Fashion Nova, please claim your business to access these details.

View 0 more photos
0 comments
Add a comment

More Fashion Nova reviews & complaints

Fashion Nova - never receiving full store credit refund on returned item . 41
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Fashion Nova - order unfulfilled 19
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Fashion Nova - received a refund no explanation as to why, and the item was still in stock 4
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Fashion Nova - Have not gotten any responses to my order 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
  1. Fashion Nova Contacts

  2. Fashion Nova phone numbers
    +1 (800) 866-0286
    +1 (800) 866-0286
    Click up if you have successfully reached Fashion Nova by calling +1 (800) 866-0286 phone number 0 0 users reported that they have successfully reached Fashion Nova by calling +1 (800) 866-0286 phone number Click down if you have unsuccessfully reached Fashion Nova by calling +1 (800) 866-0286 phone number 24 24 users reported that they have UNsuccessfully reached Fashion Nova by calling +1 (800) 866-0286 phone number
    Customer Service
    +1 (800) 222-1811
    +1 (800) 222-1811
    Click up if you have successfully reached Fashion Nova by calling +1 (800) 222-1811 phone number 34 34 users reported that they have successfully reached Fashion Nova by calling +1 (800) 222-1811 phone number Click down if you have unsuccessfully reached Fashion Nova by calling +1 (800) 222-1811 phone number 79 79 users reported that they have UNsuccessfully reached Fashion Nova by calling +1 (800) 222-1811 phone number
    Customer Service
    +1 (818) 347-6500
    +1 (818) 347-6500
    Click up if you have successfully reached Fashion Nova by calling +1 (818) 347-6500 phone number 2 2 users reported that they have successfully reached Fashion Nova by calling +1 (818) 347-6500 phone number Click down if you have unsuccessfully reached Fashion Nova by calling +1 (818) 347-6500 phone number 1 1 users reported that they have UNsuccessfully reached Fashion Nova by calling +1 (818) 347-6500 phone number
    33%
    Confidence score
    ​Westfield Topanga
    +1 (323) 888-1071
    +1 (323) 888-1071
    Click up if you have successfully reached Fashion Nova by calling +1 (323) 888-1071 phone number 0 0 users reported that they have successfully reached Fashion Nova by calling +1 (323) 888-1071 phone number Click down if you have unsuccessfully reached Fashion Nova by calling +1 (323) 888-1071 phone number 0 0 users reported that they have UNsuccessfully reached Fashion Nova by calling +1 (323) 888-1071 phone number
    Montebello TownCenter
    +1 (818) 891-3400
    +1 (818) 891-3400
    Click up if you have successfully reached Fashion Nova by calling +1 (818) 891-3400 phone number 0 0 users reported that they have successfully reached Fashion Nova by calling +1 (818) 891-3400 phone number Click down if you have unsuccessfully reached Fashion Nova by calling +1 (818) 891-3400 phone number 0 0 users reported that they have UNsuccessfully reached Fashion Nova by calling +1 (818) 891-3400 phone number
    Panorama Mall
    +1 (818) 238-0022
    +1 (818) 238-0022
    Click up if you have successfully reached Fashion Nova by calling +1 (818) 238-0022 phone number 0 0 users reported that they have successfully reached Fashion Nova by calling +1 (818) 238-0022 phone number Click down if you have unsuccessfully reached Fashion Nova by calling +1 (818) 238-0022 phone number 0 0 users reported that they have UNsuccessfully reached Fashion Nova by calling +1 (818) 238-0022 phone number
    Burbank TownCenter
    +1 (818) 341-4600
    +1 (818) 341-4600
    Click up if you have successfully reached Fashion Nova by calling +1 (818) 341-4600 phone number 0 0 users reported that they have successfully reached Fashion Nova by calling +1 (818) 341-4600 phone number Click down if you have unsuccessfully reached Fashion Nova by calling +1 (818) 341-4600 phone number 0 0 users reported that they have UNsuccessfully reached Fashion Nova by calling +1 (818) 341-4600 phone number
    Northridge Mall
    More phone numbers
  3. Fashion Nova emails
  4. Fashion Nova address
    437 S Broadway, Los Angeles, California, 90013-1102, United States
  5. Fashion Nova social media
  6. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 20, 2024
  7. View all Fashion Nova contacts
Fashion Nova Category
Fashion Nova is ranked 3 among 724 companies in the Fashion and Style category