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Horrible experience. Feels like a scam. Ross from Bronze Star Moving took our inventory about a month before out move. He intentionally didn't ask us basic question about furniture or do a thorough walk-through. After our call he quoted us a lower price than other companies, stating the reason being we would be sharing a van with another family.
Cut to 2 days before our move, Ross called again, this time asking for pictures and very specific and thorough questions about our inventory. (Ex: how many chairs, how many speakers). Once he had properly taken the inventory, the price more than DOUBLED. When asked why he hadn't asked us the SAME exact question in the first call, he did not have an answer.
We had already paid a non-refundable deposit so we had no choice but to continue. I tried contacting customer support to ask for some sort of price adjustment due to this intentional malpractice, but they just stopped responding to me after a while of leading me on. They are BROKERS not mover, and they charge an exorbitant price for not even being able to correctly take inventory. It's a bait and switch SCAM. DO NOT SPEND YOUR MONEY HERE!
Desired outcome: Would like compensation for the increase due to negligence on Ross from Bronze Star Movings behalf
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Dear Sarayu,
Thank you for sharing your feedback. We appreciate your concerns and would like to clarify a few points. Our team has been dedicated to maintaining open lines of communication through emails, calls, and texts, ensuring a seamless experience for you.
We want to assure you that our credentials are verifiable, as we are registered both as a Broker and Carrier entity on the FMCSA DOT GOV website. This registration serves as proof of our legitimacy and credibility as a motor carrier/broker this information is all able to be viewed directly at ai.fmcsa.dot.gov/hhg/Sea….
Regarding the quote provided on May 10th, 2023, we ensured that it included all relevant details and adhered to the required legal standards. Our goal is to offer transparent estimates that encompass all items and services requested. It’s essential to note that binding estimates are calculated based on the inventory list provided by the customer. Any additions or modifications to the inventory list will naturally affect the final cost.
Understanding Your Estimate-
By signing this Binding Estimate for Services, the customer is acknowledging and agreeing to the following:
This BINDING estimate is based upon the specific list of items to be moved and services ordered as listed on the estimate. If the inventory is correct, remains unchanged, and the services to be performed do not change, then the estimated cost will remain the same. However, if additional inventory is added or if extra services are added, then the estimated cost will change. Make sure everything you are planning to move is listed on your articles list. If additional services are needed make sure they are listed on this estimate. Additional services included, but are not limited to, packing, storage, long carry, shuttle, stairs fees, and expedited delivery. This document is an estimate only; it is only binding for the specific services and items listed here within; any deviation of the services listed and ordered will result in a new estimate being issued. In such cases, a revised written visual estimate must be executed prior to any services being performed.
To avoid unexpected charges, we took the initiative to reach out to you on June 16th and revised the estimate, incorporating the changes you had requested. This included a considerable expansion in inventory and distance. The updated estimate of $4,715.16 reflected the increased scope of the move, encompassing additional services and accommodating the long journey from California to Brooklyn, NY.
We also aimed to be upfront about potential additional fees, such as those related to stairs, long carry, and shuttle service. These were outlined in the estimate to ensure complete transparency. Our intention was never to hide any costs or services.
While we understand your frustration, it’s important to highlight the significance of notifying us about modifications to the move’s details well in advance. This practice helps us provide accurate estimates and avoid any surprises during the pick-up process. We genuinely regret any misunderstanding that led you to feel dissatisfied. Please know that we always strive to address our customers’ concerns promptly and professionally. We are disappointed that you felt compelled to label us as a scam, as this does not align with our commitment to delivering high-quality service.
We sincerely hope that your move to New York goes smoothly, and we remain available to assist you with any future inquiries. Thank you for considering us for your relocation needs.
Best regards,
Bronze Star Moving and Storage