Bronze Star Moving and Storage Incorporated
Reviews and Complaints

Having moved with Bronze Star Moving and Storage several times in the past, I can say from personal experience that they are an excellent choice for anyone who wants a smooth and stress-free move. The company offers a wide range of services tailored to the individual needs of its customers. From planning and organizing the move to storing and disposing of items, they offer everything you could want for a successful move. What I particularly like is their professionalism and commitment to excellent customer service. Bronze Star Moving and Storage staff are always friendly, helpful, and ready to answer questions or resolve problems. I also appreciate their flexibility and adaptability to unforeseen circumstances. If something changes during the move, they are always ready to adapt and find a solution.
In summary, I would recommend Bronze Star Moving and Storage to anyone planning a move. They offer high quality services, professional advice and excellent customer service. I will definitely use them again if I move in the future.

I had such a great experience with Bronze Star Moving & Storage Inc. The team was professional, efficient, and treated all my belongings with care. They arrived on time and packed everything securely, making the entire moving process stress-free. I was especially impressed with how organized and careful they were with my fragile items. From start to finish, Bronze Star exceeded my expectations, and I would highly recommend them to anyone looking for a reliable moving company!

I had such an amazing experience with Bronze Star Moving and Storage! From the moment I called for a quote to the moment they finished unloading, everything was handled professionally and smoothly. The team arrived right on time and got straight to work. They were friendly and super careful with all my items, especially my grandmother’s antique dresser that I was nervous about moving. They wrapped everything thoroughly and didn’t rush the job.

What really stood out to me was how they managed to move everything so quickly without cutting corners. It was such a stress-free experience compared to past moves. The pricing was fair, and there were no surprise charges. I couldn’t have asked for a better experience and will definitely recommend them to anyone needing movers!

Bronze Star Moving Company provided top-notch service from start to finish. The communication throughout the process was excellent, and the movers were friendly, efficient, and respectful of my property. They went above and beyond to accommodate my schedule and preferences, making the entire experience smooth and hassle-free. I would highly recommend Bronze Star Moving Company to anyone seeking a reliable and trustworthy moving service.

I cannot say enough positive things about Bronze Star Moving Company! They made my relocation stress-free and straightforward. Their team was incredibly organized, ensuring that every item was packed securely and transported safely. Their attention to detail and commitment to customer satisfaction are unmatched. I will definitely be using their services again in the future!

Bronze Star Moving Company exceeded my expectations in every aspect! From the moment I contacted them for a quote to the final delivery of my belongings, their professionalism and efficiency were evident. The movers were prompt, courteous, and handled my items with care. I highly recommend Bronze Star Moving Company to anyone in need of a seamless moving experience!

I cannot recommend Bronze Star Moving and Storage enough. I was moving from a large house into a much smaller apartment, and they helped me figure out how to downsize efficiently. They provided packing materials and even helped me organize what to donate, which saved me so much time. The movers were courteous and took special care of my fragile items like glassware and art pieces.
What stood out the most was their attention to detail. They remembered little things like wrapping my mirrors in extra padding and making sure my electronics were safe. This company goes above and beyond to make sure their clients are satisfied. They turned what could have been a very stressful day into a smooth, pleasant experience.

My experience with Bronze Star Moving & Storage was mostly positive, with a few minor issues. The crew was friendly and showed up ready to work, and I was impressed with how quickly they packed up my two-bedroom apartment. They had all the necessary equipment, like dollies and pads, and worked together seamlessly. I felt comfortable with them handling my more expensive items, and they made sure everything was well-padded for the move.

Unfortunately, the truck they brought was a bit smaller than expected, so we had to make an extra trip, which added a couple of hours to the move. They apologized for the inconvenience and even gave me a discount for the trouble. Despite the hiccup, I was happy with their professionalism and how they made sure all my items arrived safely. I would use them again but would confirm the truck size ahead of time.

Excellent moving service from start to finish. The team was very organized, and they worked efficiently to pack and load everything. I was worried about a few fragile items, but they made sure everything was well-protected and safely transported. The whole process was quick, and there were no hidden surprises in the final bill. I’ll definitely be recommending them to my friends!

Choosing Bronze Star Moving and Storage was one of the best decisions I made for my recent move. The crew was not only punctual but also exceptionally skilled at handling heavy and delicate items alike. They went out of their way to ensure that everything was packed securely and unpacked with care. What really set them apart was their customer-first attitude; they took the time to listen to my needs and made adjustments on the fly. Their storage options were also impressive—secure, accessible, and well-organized. For a moving experience that truly exceeds expectations, Bronze Star is the way to go.

Bronze Star Moving and Storage turned what could have been a stressful move into a breeze. The movers were professional, friendly, and surprisingly fast. They treated my belongings with the utmost care, and even though my new place was a bit tricky to navigate, they handled it like pros. The storage facilities were clean and well-maintained, which gave me peace of mind. Plus, their rates were very reasonable for the high level of service provided. If you want a moving company that goes above and beyond, Bronze Star is a stellar choice.

When I started looking for a movers, I wanted people who would take care of my things like I do. I wanted to deal with a company that had an impeccable reputation and honest, professional staff. After hours of research I ended up going with Bronze Star Moving and Storage and every expectation I had was exceeded. James and Louis came and carefully removed and packed our furniture into the truck and placed it in the new house where we wanted it, always reassuring us they could move it if we wanted it somewhere else. The guys made the whole move completely stress free and I would definitely use Bronze Star Moving and Storage again and recommend them to anyone.

I had a fantastic experience with Bronze Star Moving and Storage. The booking process was smooth and straightforward, and the team was both punctual and polite. They were incredibly efficient, managing to get my entire house packed and moved in record time without sacrificing quality. Their storage solutions are also top-notch—secure, clean, and conveniently located. What really impressed me was their dedication to customer satisfaction; they followed up after the move to ensure everything was perfect. Highly recommend them for a hassle-free moving experience!

I recently used Bronze Star Moving and Storage Inc. for a cross-town move, and I couldn’t be more impressed. From the initial consultation to the final box being unloaded, their team demonstrated unparalleled professionalism. They arrived promptly, handled our belongings with the utmost care, and made what is usually a stressful process surprisingly smooth. Their storage solutions are equally impressive, with clean and secure facilities that gave me peace of mind. Highly recommend for anyone looking for a moving company that goes above and beyond!

This moving company was amazing, I strongly recommend them! They showed up exactly on time, they were so professional and very attentive. All the furniture and decorations were wrapped up securely, I have several mirrors and fragile pieces throughout the house and not a single item was scratched or broken. When they arrived at the house we were barely even packed and they handled everything so efficiently. Anything that needed to be taken apart, like the bed frames, they dealt with themselves and they put it all back together perfectly at the new house. This company made moving so simple!

I recently had the pleasure of using Bronze Star Moving and Storage for our move, and I cannot recommend them highly enough! From start to finish, their service was impeccable. The communication from the team was amazing – they were always quick to respond, clear, and incredibly helpful. The quoting process was smooth and accurate, with no hidden surprises. Their use of technology to track their trucks provided us with peace of mind, knowing exactly where our belongings were at all times. This level of transparency is something you don't often see in the industry. Yosef and his team were outstanding. They handled our possessions with the utmost care, treating each item as if it were their own. Not a single item was damaged or misplaced, which speaks volumes about their dedication and professionalism. Additionally, Anthony, Frank and Louis were an absolute joy to work with. They were so friendly, polite, and went out of their way to ensure everything went smoothly. Their positive attitude made what is usually a stressful experience, an enjoyable one. Thanks to their exceptional service, we have already decided to use Bronze Star Moving and Storage again for our upcoming move to the Central Coast. After today, we couldn't contemplate going with anyone else! If you're looking for a removals company that truly cares about their clients and their belongings, look no further than Bronze Star Moving and Storage!

Bronze Star Moving and Storage quickly responded to my email and called me to arrange the moving. On a moving day, Louis & his team arrived on time, swiftly moved everything out from the storage, and brought them into my apartment - all under the quoted time. They also put all my stuff & boxes in the rooms according to the labels. They were punctual, efficient, friendly, and reliable. Very pleased with the service, and will contact them again for my next move.

Bronze Star Moving and Storage was very easy to deal with. Joseph gave me an in home estimate and quoted me 4-6 hours of labor. He assured me his crew would take the utmost care of my belongings. The crew arrived at 8am (on time) and wrapped all my furniture and moved it with ease. The 3 men were super professional and made it look easy (and I have some HEAVY furniture!). Overall it took 5 hours of labor, just what I was quoted. So, thanks to Mark and the crew of the 3 men he sent, moving day was as easy as could be.

My experience with Bronze Star Moving Company was excellent from start to finish. The movers were not only skilled but also very friendly and accommodating. They arrived on time, worked quickly, and took the time to make sure everything was properly packed and placed in my new home. Their attention to customer satisfaction was evident throughout the entire process. I wouldn’t hesitate to recommend them to friends and family!

On October 22, Thomas Ackerman quoted my move from CA to WA and said a $2,000 deposit would hold our date. He ASSURED me that the cancellation policy was amended on his end by adding a note to my file allowing for a more flexible cancelation window - within 72 hours of my move date. On Nov 2, (28 days from my move date), I reached out to cancel mentioning the note that Thomas made on my account to which he would not acknowledge and the billing dept won’t accept. This man LIED and just gets to keep $2,000 for nothing!

Do not use this company they will take your money and then not fulfill their end of the deal. They originally quoted us $6500 and then two days before the move they said it was going to be an additional $11,000. That’s why they’re called bronze star not Gold star or platinum just noticed their name before you book them. They are only a broker not the actual moving company. They are very good communicators until the time of the move comes. Beware!

I hired bronze star because the gave me a good quote and said the were moving experts. They gave me a good rate for everything then a week later asked for more pictures of my things and said I would need more space on the truck and charged me more money. Then the movers came and started shoving things in boxes leaving extra room to take up more space on the truck. Then charge me $4000 more. My move went from 4k to 8k. If these people are experts the should have known how much room a one bedroom apartment should take up on the truck. They left extra room in the boxes so they could use more boxes and take up more space on the truck.

I was mislead and lied to about space allocation and cost reimbursement. I contacted Mia, Ross, Thomas and billing representative via email, text, calls and all communication they have hindered or shutdown. I asked for cancelation of services from all affiliated with Bronze Star Moving and Storage with documentation as well as reimbursement. None was granted. Before trusting this company with your move search them on Tik Tok, Google, Yelp and the fmcsa to get videos and real customer reviews. I will be moving forward in means of settling my dispute with them by taking legal action.

I hired Bronze Star Moving and Storage Inc. for my move and signed a contract for $2,500 with a $500 deposit. But, turns out they hired other movers from *** to do my move. The movers showed up and demanded more money to move my things. I had to borrow money to pay an additional $3,843 on top of the $2,500. I feel like I was taken advantage of and put into another horrible position after losing my home in hurricane ***. I had to be out by 11/1 and all my belongings were in the carport to be moved. I had no other option but to pay. I feel like this was a big scam to get more money and I didn't know that Bronze Star Moving and Storage Inc. is only a broker and hires other movers. The signed contract should have been honored. It's not fair to take advantage of people who are already suffering.