Broward Factory Service
Reviews and Complaints

Response from branch manager is unacceptable. After paying the full yearly amount, I called for a repairman to fix my airconditioner and they wanted a $10.00 extra fee for having a repairman come to my home. Where is this in the contract...I paid it the first time and never again after that. I don't want a refund but I want this company to adhere to the rules and not scam the customers who did pay this extra charge. I will definitley never use them again.

I had a very unpleasant conversation with Steve Ferguson from Broward Factory Service, complaining about the service I received on 6/16/22. A service man named Joe, took one look at my A/C, saw that the low side exit was frozen and said the coils were leaking. He then said the system was shot and had to be replaced inside and out, heating and cooling, and gave me a quote for said system of $9,744.00. He injected some refrigerant into the unit to give me some cooling for a few days until I could replace the system. I was not happy that no repair options were offered (which they usually do), so researched repairs on YouTube and found many ways to fix it for less than 7% of that price. A product called EasySeal from NuCalgon had over 200 5 star ratings on Amazon dating back to 2019, so I bought it, gauges to measure pressures, an IR temperature thermometer and refrigerant. It took me a few hours to clean the fins, inject the easy sealant and recharge the system and it is fine. I asked for reimbursement for these out of pocket expenses since BFS did NOT offer me any options for repair which they are obligated to do and normally do. Ferguson got very nasty and said he would not reimburse me anything and no longer wanted my business. It will be interesting to see if they will refund the balance of my contract. On simple low cost things BFS was OK, but watch out for anything expensive, like an A/C as they won't touch it. So what good is their contract? CAVEAT EMPTOR!

BFS has some of the WORST service you can imagine. We had a broken AC or it wasn't working..called the stupid techs to come- yes they came everytime but the problem was-- they did NOT do their job at all. They claimed our breaker wasn't working so they ordered another one-- came back and replaced it, however, once it was replaced--the AC unit was still acting weird, and kept not working or tripping. The stupid BFS tech kept coming and because the ac happened to be working the time he came, he acted as if there was no problem and disregarded it all. What a PROBLEM this was-- he NEVER took care of the problem or cared...just came, said it was working and left...in the meantime we were stuck with NO AC for about TWO weeks...it was ridiculous. The tech came at least 3-4 times or more... also the tech came and there was a small bee nest on top in front of my doorway...the tech came IN my place with bee spray-- without even ASKING? tehse stupid techs think its OK to walk into people's homes with chemicals without asking them...my household members are VERY allergic to chemicals liek that and i was very upset that the idiot tech would even THINK of bringing it inside...

later when the idiot techs FINALLY came back, two of them...they figured out the problem...teh breaker we had to buy was defective...so they put in a defective breaker...basically left and didnt care to check and figure out what was wrong wtih the AC. they didnt do their job at all and worse-- they had NO apologies for it -- just didn't care at all. Worse, the stupid idiots STILL decided it was THEIR JOB to come and remove the bee nest...they came with a broom and pulled it off however...they only pulled off a PORTION of it so now thanks to those jerks there are bees or wasps ALL over my front door? and they havent' left? at least before they were contained and not a huge threat -- this company is incompetent or the people that work there are and don't care to help the situation out just do nothing about it and leave...this was very frustrating as we were out of AC for two weeks and it was the fault of BFS and they didn't do anything about it and decided it's their job to meddle in people's other problems and cause MORE problems for them...really bad company beware!

im not sure what is wrong with this company or the techs they send out to people. It is just a erally bad company it seems. Our AC wasnt working and yes someone came out right away...or soon. However, they couldnt' fix it because they didnt have this one part. The tech was rude adn weird...he was over an hour late and I had to go to work. Then the next day another tech came...he fixed the thing on the unit...but it still wasn't working after he left. It seems they don't want to do a thorough job or even care about people's situations. Then, after the tech left, the unit didn't work again and we called for emergency service-- they said they were too busy for emergency service and came out the next day. My unit miraculously had begun working...then, but my relative wanted it checked out anyway otu of fear tha something could happen again. Then, the same tech came, and claims everything was ok and he cleaned otu the drain line...or pipe. However, after he left-- there was this really nasty odor coming from it all. I later called the tech to ask him what the odor could be- he proceeded to rudely inform me "no one else has comlpained about an odor liek that and it cant be from the drain line"...really? have to try to single me out as if my complaint or question was bogus...he was actnig as if it was impossible for me to be smelling something strange...or that i was weird or making it up-- again just stupid attitude. In the end he told me I could pour something down the drain myself to get the odor away. I said i smelled "metaL" and his response was "METAL FROM WHERE"? he was just rude condescending and rude...no point in being so rude for no reason. I wasn't happy with the service or any of it...now my place smells like rusted metal or something or like ocean water and quite nasty. i can barely breathe in it... im not sure what they did but still their attitudes were just rude...they cant fix an ac and are incompetent and can't figure out what's wrong...then cause your house to smell like mold or something...just bad service and company...

We have a appliance service contract with Broward Factory Service. It covers plumbing repairs as well. When our hot water heater stopped heating the water like it used to, we called Broward Factory and they want to replace the hot water heater - and charge me and additional $500 for it! (a brand new hot water heater from Home Depot costs $380!).
We previously had a problem with toilet running constantly. Called Broward Factory Service and they came and said that it was a special type of a toilet and they needed to order parts for it. They did this 4 times and still did not fix the toilet. We called a regular plumber and he fixed it in 20 minutes with parts that he carried in his truck.

Rip off company. We signed contract with them for the highest level coverage. Three days ago our a/c broke. Sunday morning I placed a call to them. They promise that maybe on Wednesday (!) it will be fixed. In mean time they already charged us for emergency visit (not in the contract) $106.00, they wanted another $100.00 for the part (also not according to the contract). Classic bait and switch tactics making it worse by taking advantage of Florida weather which makes a/c repair a very pressing issue especially for elderly, sick people or families with little children ( our case).

I have a legacy contract from a previous owner that I renewed again with Broward Factory Service covering all appliances and plumbing. Yesterday, just before 8pm, I noticed water leaking from a tube under my refrigerator. It was surprising especially since I had not used the icemaker or water line over the last 15 months.

I called the Broward Factory Service but had to leave a message for them after dialing all the options for emergency service. Their answering machine stated that they would respond within the hour in the case of emergencies. However, as I post this, it has now been about 29 hours and I have not heard back from them about this service issue. Yesterday night, after waiting for them to call back, I had to call a plumber and pay money to fix the issue - something that Broward Factory service should have done since this was covered under contract.

Earlier in the afternoon, I called them to cancel the contract and a lady at the other end curtly informed me that they respond to emergencies within 24 hours (!) and someone would call me. It appears that their policy is to refund only a prorated amount after deductions and requests for cancellations must be made in writing. Quite fascinating that this comapny would enforce all other payment and refund aspects of the contract but does not care at all about their service obligations.

I have had a warranty with BFS for about a year and a half. This is the third time I've called them about my A/C unit. It happens to be a Saturday so I had to leave a message for emergency service hoping a technician would call back. He did. Two hours later. He stated that although the answering service detailing A/C issues were emergency situations, the temperature outside had to be over 99 degrees for it to be considered an emergency. Today happens to be overcast, which is rare in August in Las Vegas, so it's only 87 degrees outside right now. I tried to explain to the technician that although it's only 87 degrees outside (which is considered hot for any other place in the US) it's already 80 degrees in my house where three young children live. He said that if it warms up today then they MIGHT come, but there's no guarantee it will even be tomorrow. For all he knows, it will be 87 degrees at seven in the morning tomorrow (it does get that hot that early here). By two o'clock it could (more like probably) be in the triple digits! Why did I pay over 500 dollars for this warranty when it has to be an extremely uncomfortable situation for my family to get service?! I'm extremely dissatisfied with BFS. My contract expires in February and I will NOT be renewing it! I will spend the remaining time I have left on my contract shopping for a new, better warranty company.

Notified Broward Factory Service about a very slow flow of water from the Kitchen faucett.

Service man came to my home, looked at the faucett, and indicated that I needed to replace the faucett.

Never checked to see if there was any accumulated debris within the common filter area or anything else. He just walked out.

I brought issue to the attention of their people including their service manager, who abruptly showed tital disrespect for me with abusive accusations and then hung up the telephone.

In speaking to a manager there, he never directed any attention to what had transpired, but would only ask if he could help. I had already been abused, and I made it clear that I would not accept this form of treatment.

I am confident that should I see legal restitution, the judge will find that there failure to provide the proper remedy in the fixinhg of the faucett.made the contract null and void.

I have been a customer whose record shows very limited calls, and their treatment of me was very abusive!

I am planning to bring this matter before judicial review for recovery of fully paid services that never took place!

My stove stopped working on 10/23/2008. On 10/24/2008 somewhere between 9:18 am and 9:38 am I called and placed a service request. When the representative told me they would not be out until 10/27/2008, I advised her that this was unacceptable as per the apartment contract as long as I called before 10 am they had to come out that day. They came out on 10/24/2008 and claim that they had to order a part. On either 10/28/2008 or 10/29/2008, a service technician came out again and claimed that they had the wrong part. Now, we are on 11/04/2008. After my conversation with the nasty young lady at the Jacksonville office today at [protected], I have filed a complaint with the local Better Business Bureau. They claim the part is on order but based off the comments I have read on this website, I could be waiting a while. This is not the first issue I have had with them and as long as I live at this apartment it won't be the last. Their service will be one of the reasons I will not sign another lease with this complex.