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I ordered wedding flowers from Budget-Bride.com. Laura was very helpful
until she received my order and my check for the entire order. After
that, she did not respond to my numerous e-mails inquiring about the
status of my order. My wedding was 2 weeks away and I had received no
flowers and no response from her! In a panic, I sent Laura a rather
stern e-mail. This time she responded with a 6 paragraph letter
expounding on how busy she was and "it just so happens that the flowers
are completed and ready for shipment". I humbly apologized and asked
her to to proceed with the order.
It was now 5 days before my wedding and I still had not received the
flowers. I e-mailed Laura again and she responded that she decided not
to send the flowers and she would send me a refund. Thankfully, a
local craft store was able to accomodate my last minuate request, and
provided me with beautiful flowers at a slightly higher cost than
Budget-Bride.com.
My wedding was 8 weeks ago. I have not received my refund check, nor
have I received any response to the 6 e-mails I have sent to
Budget-Bride.com. I am at a loss to know how to retrieve my money, but
I surely don't want them to get away with their illegal and unethical
practices.
The complaint has been investigated and resolved to the customer’s satisfaction.
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The same thing happened to me in 2003! Thank goodness, a local florist saved my wedding but I had to pay big bucks to do it. Laura was a doll on the phone but there was -0- action in terms of flowers (never arrived!) and refund (VISA came through though).
I wanted to file with BBB of Canada but the process was arduous, I was too busy.
You get what you pay for! Don't be a budget bride.
budget-bride, thumbs down
go to http://www.ic3.gov/default.aspx and file in your complaint thier i just have reagarding budget-bride.com x
I ordered some flowers for my bridal bouquet and they shipped the completely wrong flowers to me. Now they refuse to ship the correct flowers to me or admit their mistake. They just reply saying return the wrong ones for a refund- I dont want a refund- I want the correct flowers! DONT BUY FROM THIS PLACE! HORRIBLE CUSTOMER SERVICE!
OMG! I experienced a stressful time with Budgetbride.com as well. I ordered flowers thinking to save money and time. For $200.00 dollars I received flowers that looked like they came from the back room of a dollar store. The flowers were cheap, crumbled up and gaudy looking. I could not believe it! My wedding was less than 2 months away and I requested my monies be returned and told them that I was displeased with the product and that it was not what I was looking for. Of course the monies were not returned in time and I ended up going to hobby lobby spending close to $200.00 more dollars for beautiful silk flower arrangements I did myself. Finally the monies were returned around two months later from the original date of order. I researched the company to a tiny town somewhere in Canada! Boy have I learned my lesson about non reputable internet companies. If I can't see it, touch it or smell it in person than it is not for me anyway. By the way, my wedding was extremely fabulous-no thanks to Budgetbride.com!
Poor customer service and cheap quality flowers. My bouquets came discolored and they refused to fix them. And the flowers are cheaper looking than any other vendor I checked out