Thomson reviews and complaints
Refrigerator / freezer
I have emailed customer service for the fifth time requesting a replacement part for cracked plastic bin in refrigerator upon purchasing. Sent all the information they requested along with copy of sales receipt and picture of cracked bin, yet they have responded back asking to send same information to another email address. No one will take ownership of simple issue to just mail out the part. Can you help?
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Poor exchange rates
I will not use Thomson again for my holiday money. For £503 i received 650 Euros - with a bit of research I could have obtained 685 Euros, so in my eyes I have paid Thomson 35Euros extra - commission? Thomson rate today for exchanging £ for Euros was 1.2990. By far the worst rate - see comparetravelmoney.com - Thomson advertise 'no commission' but they simply gain by offering poor exchange rates.
The complaint has been investigated and resolved to the customer’s satisfaction.
Awful experience
I've exchanged money before with Thomson and always been relatively happy. So, when I booked a hotel for stopping in on my return from holiday in China, I had no hesitation amonut ordering some Hong Kong dollars and Chinese yen. I purchased my currency for £750 thinking all was well. But I was horrified the next day, when I found I could have purchased the same amount of currency elsewhere for £620, a loss of £130. I thought Thomson had made a genuine mistake. But they said "No", I had paid their going exchange rates. And could not do anything about it.
The complaint has been investigated and resolved to the customer’s satisfaction.
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had to make several phone calls whilst on hol in usa as travel agents completly missed one of our days out so we did not have a room for the night they are now saying that they will only pay for the phone call to them and not to customer services