C D S Global
Reviews and Complaints

I have paid twice, and have documented proof of payments, for 2 books I ordered and received from Guideposts. No phone number is given on bills, so I wrote a letter explaining when the first full payment was sent. When a second bill was sent for the same books, I in good faith, sent a second full payment for the 2 books. I have proof from my bank that both checks have been cashed by Guideposts. After receiving a third credit-threatening bill for the same books, I have returned the books with a letter outlining my expectations regarding this situation, proof of both payments, and the books in question. I am awaiting their response. Product_Or_Service: Books: "Laughing All the Way" and " Account_Number: XXXXXXXX

I received a communication in early January that the magazine was going to change to a different type of publication. The notice sent said that you can either request a refund or your subscription would move to Food and Wine. I called the number provided for a refund first time on 1/15, then when i had not received my refund on 3/3,4/9 and 5/7. To date I have not received any refund. My subscription was paid up thru Sep 24. My subscription account number is available but this system would not accept it under Mrs N ***. I am very disappointed that I have not received anything and when I contacted Food and Wine, I was told too bad. REALLY'? Product_Or_Service: magazine subscription Account_Number: EVRXXXXXXXXXX/2

The Week Junior I signed up for the free trial. I immediately changed my mind so I went to their website to cancel, but their was no way to cancel automatically. I sent them an email to cancel. They never replied. I continued to receive a new issue every week (4 week trial). Every week I sent them another email telling them I wanted to cancel. I never got a reply. AT the end of the 4 weeks, I saw on my bank account that I had been charged the full subscription fee of $37. This is not okay on many levels. I should have the option to cancel, especially since they say that it is a free trial, cancel anytime. They should respond to emails. They should have a way on their webpage to cancel accounts with a click of the button. Product_Or_Service: magazie subscription

Shooting Times magazine This whole issue began in December. I never signed up for this magazine. However they send me an invoice almost monthly. I contacted the business multiple times informing them I didn't sign up for this magazine. However each month I continue to receive an invoice. The main issue I have is it says *** which is incorrect, my name is ***, but it is attached to my correct mailing address. I don't want this to effect my credit and am so frustrated with their business. A phone call every month and multiple emails has done nothing to stop this. I am hoping by reporting them to you this will end. Today, I received another invoice saying they were referring me to collections. I don't know what else to do. Please help me.

"The Week" is a news magazine to which I never subscribed. But somehow they started sending me issues, together with billing statements, several months ago. I have repeatedly requested, then DEMANDED they stop. On more than one occasion their customer service department assured me I would receive no further billings, and I could ignore any that came. The magazine delivery stopped, but even after several weeks or months elapsed, THE BILLS STILL KEEP COMING! Today, August 19,2021, I received a particularly ugly and threatening one (Attached) demanding payment in full of $149 with a statement that, "It is our intention to collect payment." In addition, the billing threatened to impugn my credit as "poor," and again demanded payment. I NEVER subscribed to the magazine. I do NOT want the magazine. I want the bills and the threats to stop PERMANENTLY.

I have been receiving magazine subscriptions that I have NEVER ordered. I have recently received a renewal notice on Sports Illustrated. I do not want to renew and I do not want anymore of these magazines EVER again. I am not sure why or how I got these and I want my name and address removed immediately from any and all future mailings. These are the magazines I have been receiving: ' Sports Illustrated ' Marie Claire ' Shape ' Parents I attempted to call a phone number on a advertising form in one of the magazine but never received a pick up or even a message to voice my concern or complaint. Stop sending and have the curtsy to give the opportunity to stop receiving unwanted materials. No company name and contact information. I contacted Sports illustrated when I first received the magazine and they informed me I was receiving from a second vender not directly from SI. Product_Or_Service: Did not purchase

I enjoyed the week tremendously however the issues started coming in late on a routine basis. Issues started coming in the following Monday, then Tuesday, then finally Wednesday if ever at all. This presented two problems: First, the week goes to press on Wednesday, so I was getting my magazine a week late. Second, what good is a news magazine when it comes in a week late? How stale would the news be by then? Also, some of the articles contain recommendations for the best upcoming week tv programs. What good are these recommendations when they are a week late? I spoke with a supervisor who was very rude at 8:29 Am central on the 20th of October. She basically told me that receiving a news magazine a week late when I should be receiving the next issue was acceptable. I was so angry at this that I immediately canceled the subscription and asked to be removed from their future mailings and promotions. The supervisor could have cared less and did not attempt to keep me as a customer. OBVIOUSLY SHE DID NOT CARE ABOUT CUSTOMERS. I am also a subscriber to other CDS magazines such as the handyman.

My Grandchildren will be homeschooling for the first time this year so I ordered the National Geographic kids magazine for $15 for 10 issues on their website. My bank acct was then debited twice for $15. I called the customer service no and was told that one of the $15 charges was a pre-authorization and would come off my statement at the end of the month when I receive my next bank statement. (BUT they charged me $15 twice) I told her to cancel my subscription which I had just ordered 2 days prior. She stated she cancelled and that I would receive a confirmation. I asked her to email proof of the confirmation as they do not provide a number or any reference and she said she had to send it in and I would receive at a later date. So I am out $30 for a $15 subscription. Their website states that they automatically renew your subscription the following year if you don't cancel and now that concerns me also. I will need to contact my bank to object to the duplicate $15 charge and also cancel this visa card to protect myself from such practices. So disappointing. Product_Or_Service: national Geographic Kids Magazine Account_Number: Acct XXXXXXXXXX

CDS Fulfillment Will not send Backpacker and I have not received an issue since May . They have lied and mad excuse and Lie after excuse and Lie. Contacted CDS fulfillment over 7 times and no response by email or phone. Was promised a supervisor would call. Never happened!I renewed my Basecamp membership and the membership never went through. My subscription was changed to go to an inmate, I never changed it! I had at least 2 years on my subscription and have not received an issue since Mat 2020. I called Backpacker and emailed them numerous times. They never responded to emails. I called them and they could not find my account. I was told a supervisor will call you and get this fixed. It never happened. Their site has been down for maintenance for weeks. This is what I get: Our Backpacker website is currently down for maintenance. To place an order or if you need Customer Assistance please call XXX-XXX-XXXX Or email us at ***@cdsfulfillment.com. CDS Fulfillment is extremely dishonest and unprofessional. Their site is down for service for how long? The supervisor will call me when? Get this fixed and replace missing issues. This is ridiculous.

I have subscribed to Consumer Reports magazine, online and On Health for many years. For the past 6 months I have been receiving emails from Consumer Reports regarding surveys, donations, etc. addressed to a "Katharine *** I have contacted Consumer Reports by phone at least 6 times now since last Fall when this all began. I have spent at least 3-4 hours during all those calls being on hold, being transferred to several representatives and being assured these emails will stop. And yet I just received another one today. I want these to stop and my concern is what if emails to me are going also to someone else. There is so much to be afraid of on the internet and I have been a a victim of identity theft in the past with a very long process and alot of money taken from my bank accounts so you can see why I am so frustrated with this issue. Every time I call I spend alot of time on the phone and every time I am told these emails to this "***" person will stop. But they don't. This all started last Fall and up until then I had never had an issue with Consumer Reports. But I am just about to cancel all my subscriptions if this is not fixe immmediately. My two most recent phone calls to them were Feb. 11 and Feb 24, 2021. Account_Number: CNSXXXXXXXXXX/3

I paid for a subscription for a magazine that stopped being published. They started sending a random magazine to replace it that had nothing to do with the magazine I ordered. I asked for my money back for the remaining months. They sent me a check from Cross Stitching for the amount of $59.54. I tried to cash the check and it was invalid. The *** Name of the check was *** of America. I have an account at *** of America too. I called and explained the check was invalid. They told me to send the check back and they will replace it. I did and they sent another check for the same amount... again it was an invalid check. I called again and explained the situation again. I told them this is fraud when you purposely send a invalid check. I made copies and explained in detail on the paperwork about the checks being invalid (uncashable). They sent me another check ... which of coarse is rejected by the bank again as invalid. I just want my money back and the postage I keep having to use sending back the checks. The person that answers customer service state there is nothing they can do. I have called and spoke to the accounting *** and still got the invalid checks. I need help to resolve this. I believe they don't have the money to refund so they are sending out bad checks.

On Health is part Consumer Reports. I paid for an magazine issue, as of 2017 I have not received any. I call and they say it is the post office. I talked to the post office and they said they have not seen any. I call back and get a different person and they extend my issues. I still don't get any. Next call they are goin to send me a bundle from XXXX-XXXX. It didn't happen. I called back today spoke with a man named *** He said I'm out of luck and couldn't get my money back. He said I paid by credit card ending 0493 Lan 31, 2019 , That was an old debt card I had. The bank changed company and issued me a new card with a new number. He said payments came from the credit card and my checks. I don't recall writing checks for the magazine, but I'm looking back to my old checks My bank said they can't do anything that far back, but they did see the transaction on my old card. The man was smart and said I couldn't get my money back and I would just have to deal with my bank. I hadn't gotten an issue since 2017. He told me that he couldn't and would help me and that was all on me. They also have a news letter that I was getting. I thought I was paying for that. They were taking the money and putting it to th magazine that I haven't gotten since 2017. Product_Or_Service: a magazine On Health

I have been trying since September to get my billing problems resolved. I mistakenly paid mine and two gift subscriptions twice in 2018 (once on 10/11 and once on 11/02. I contacted Guideposts to ask that my overpayment be returned but was told they would simply apply the extra payment to the next subscription. That did not happen. I again contacted GP about this error. I was told to send an email to ***@cdsfulfillment.com attention Stacy xXXXXX. Stacy instructed me to attach proof that the two checks had been cashed. I provided those photocopies both front and back. Stacy never got back to me. I have paid the same amount for three subscriptions (mine and two gifts)for the last 5 years which ran from October through to October the next year. The last communication I had said my gift subscriptions would run through October and November but that mine would run out in February . Again, I point out that all 3 of the subscriptions had ran from October whatever current year we were in until October the following year. I am very disappointed in the customer service of GP. Now after 12 years of subscribing to GP, I will no longer renew because they would not honor my check payment of $52.41 issued on 10/25. My portion of that bill was $16.97 and for that amount they will lose 3 subscriptions going forward. I cannot continue to do business with an organization that would so unfairly treat a customer. I am very sorry to lose this publication. Their phone number for the magazine is X-XXX-XXX-XXXX. Product_Or_Service: magazine subscription

I made the mistake of joining a Guideposts book club. They have sent numerous erroneous bills for 2 books. Book #1 was paid for in December , and I have sent them the front and back of the payment check that they deposited into their account - it had the account number written on it, but not the book title, so I included the notation from my checkbook register that showed the book title. Has anyone bothered to research this issue? Regarding Book #2: In that same December, I called to cancel the book club membership and was told by their Customer Service Representive (CSR) that she did not have the ability to stop the next book from being shipped. She told me to write "Refused - Return to Sender" on the unopened book in order to have the post office return it to them. Those instructions from Guidepost's CSR were followed and if she did her job right, there should be a notation in their accounting system. They would have received the unopened box in late January or perhaps in February. They keep sending me letters and threatening to send this $39.88 bill for the two books to a collection agency. They have done an excellent job of turning a customer into an antagonist. I've seen several other accounting-related complaints about this organization on the ComplaintsBoard.com site, so I suspect someone posted the check incorrectly, and with the pandemic, the returned item may not have been processed in a timely manner if everyone is working from home. The accounting people sending the bills could be in a different location than the people who process returns. Whatever the issues on their end are - I do not owe Guideposts any money. Product_Or_Service: River of Life book Account_Number: XXXXXXXX

I ordered a calendar through the Prevention magazine and was shipped the wrong item. I sent an email to the company and got the email that I copied and paste below. I also added in the email that when I subscribed to Prevention that I was supposed to receive several free nutritional and health publications and I have received NONE. They say that I can't even find my subscription, which I paid for and I received the magazine. Copied email from Hearst Publications - We have been unable to locate a subscription to Prevention magazine. Could it be listed under any other name or mailing address? Is there another email address associated with that order' We do not show a purchase for the Prevention Calendar. We are only showing that you purchased the Fill your Plate Loose the Weight book. You may still order the 2020 Prevention calendar and Health Planner here: *** If you would like to return the Fill your Plate Loose the Weight book, please mail it to the following address: *** Please place the invoice inside the package, so that we can properly credit your account. Please allow 3-4 weeks for the return to be received and processed. We will either cancel the balance, or issue a refund if the order was prepaid. If you receive another invoice during that time, please disregard it. If we can be of further assistance, please let us know. To ensure your future concerns are handled in a timely fashion, please include all previous e-mail correspondence. Thank you, Kris R. Hearst Magazines Customer Service ***@cdsfulfillment.com Customer's email address: ***@gmail.com Case id: XXXXXX XXXXXX Product_Or_Service: Prevention Calendar

I paid for a magazine subscription with National Geographic Kids on 9/16. The Account #***. I was also given a Reference #***. I was assured of a delivery date on or before 11/5, I was told that was the latest date. As of today, 11/12 we still have not received the first magazine. I spoke with a supervisor named ***, at ***, ext#***. She told me that they could send out a replacement but that it would take an additional 2-3 weeks. I had already contacted them TWICE before today, and both times was assured of delivery no later than Nov 5th.They have our complete correct address. We do not have an apartment, it is a house address. We have received all our *** through the postal service without any problems or delays. I have spoken with our *** post office, they are not experiencing any delays. We have active, functioning cameras at our *** have not been any thefts of deliveries. I told their supervisor named *** that 2-3 more weeks was not acceptable. The subscription had been placed as a birthday gift, well in advance, and I received an email confirmation that the first magazine would arrive before next week. I told them that they could ship this initial magazine out at whatever means necessary on their part to fulfill the delivery with a delivery date on or before Nov 17th, which is clearly well past their latest date of Nov 5th.They just kept saying 2-3 more weeks from today which is not acceptable. There is supposed to be at least 10 magazines received within a twelve month period. I expect what was assured to me and what I paid in advance for to be delivered. As especially with a magazine subscription, the proper delivery date is an essential part of the product.