C-Date
Reviews and Complaints

The process to cancel membership requires you to either SEND A LETTER asking to cancel your membership OR
Write a letter, print it, scan it and FAX it to a number.
This is obviously how a legitimate company does business?
I contacted my bank to cancel the payment and they gladly did. Now receiving letters from a debt collection company in Germany demanding EUR 76.60.
I reported the website to UK Fraud, although they couldn't class it as fraud its clear that this company operates in a way that de-frauds people of money, by purposely making the cancellation process a lot more difficult than it needs to be. The website is terrible with fake profiles, plus its based out of Luxembourg, to avoid tax.

Can someone let me know if they have gone further than just send an automated letter?

I have the same experience as everyone else. The majority of profiles are fake, so I have not logged on for months. They continually tried to debit my CC, so I cancelled the card. E-mailing them to cancel apparently wasn't sufficient.
Now I have received a threatening letter saying they will hand me over for debt collection. I think I will let them try.

After joining this site it is clear that it is full of fake profiles. I've been waiting for membership details to appear within the settings section of my profile. They were visible today.
So I tried to cancel, however I have to cancel the premium membership first, i go back to the settings and it says I have to fax the request in writing to a Luxembourg fax number (which apparently is not the right number after all)

Who has a fax machine nowadays? its 2020 - think i got rid of my fax machine in the early 90's

I have found an email "[protected]@c-date.com" so I have emailed them. From what I have researched online, the owners will try to withdraw money from my account - something I'm keen to avoid
If you can help I'd be grateful
Clint Yates

Hi,

Like many I'm in the process of trying to cancel my subscription. Automated messages on email just take you to a non working loop on the site. No form to be found. An absolute scam that breaks all consumer rights.
Have now written a request for the form to be attached and notice of cancellation of subscription.
Have subsequently had to cancel the card used for the initial 2.99 trial.

How this company continues to trade is beyond me. Fraudsters of the highest order.

Joined for one month tried cancelling in plenty of time my bank then let me know they had blocked a payment of £119 to these scammers for 3months membership there is no way of canceling I am now being threatened with baylifs this is an awful site and they do not respond to e mails I have not got access to a fax machine i'm on a mobile phone and can't even get to cancellation form as it never appears they have made it impossible to cancell

Now they are asking me to pay a 3 month subscription fee all of a sudden? What on earth is happening. Is there anyone that can tackle this issue exists?
I have cancelled my subscription and deleted my account but it still available. I don't know what is going on. They say thet I have bounded my self by accepting and clicking the pay button on their website. This is outrages, I haven't been able to use that website. Please can I get some more information and termination of this contract.
Anticipated thanks.

I want to cancel my subscription to c-date, but I don't have access to a fax machine. I have heard reports of other people reporting that the fax number is not correct so this is not even a way to cancel. I want to my account/ and profile deleted as soon as possible. I have emailed the company several times, but have not received a reply. I also want in writing that I will not be charged a recurring fee after my subscription ends.

Cc got charged by this highly deceiving site. I would never have agreed to this service and this price. I would like my membership cancelled and money already charged refunded immediately. I am going to dispute the payment with my bank monday, should I not hear back from this site. The pricing arrangements and info are highly deceiving and the site is not what I thought it would be.

A woman on this site has scammed me out of money complained to C-date about her she is still on site presume still scamming other guys I thought that c-date would have taken her off the site but she is still operating she needs to be stopped before she takes too much money off of guys

I can't believe this site.
I registered on the 4th August 2020 and made my it clear I wanted to cancel my subscription on the 6th August 2020. I have emailed [protected]@c-date.co.uk numerous times and still no reply but an automated response.

I have all the emails in hand and well in my 14 day cancelation rights and have made it explicitly clear for you to cancel my subscription.

I have even sent a Fax to the number today 8th August 2020 explicitly stating you have no right in taking monies from my nominated account.

You are in breach of EU consumer rights and UK contractual consumer rights. If a customer has made it clear that they do not want a service and for that service to be terminated then oblige in a manner befitting a trust worthy company.

I have cancelled the card used and have made a report to action fraud today 8th August 2020 making it clear of your intentions to delay processes to procure monies by illegitimate means (deceit).

I have attached the letter I have sent below by fax as ease of reference.

I make a pertinent point, if debt collectors are issued against me then I put you on notice of my administrative charge of £500 p/h payable by yourselves in any event.

If you would like to take this to court then feel free as I do have legal experience lol and would see that you are wound up and exposed for the illicit/deceitful company that you are.

Do the right thing and cancel the membership and become a decent dating site.

ID 6FN2UD54

Regards

I signed up to their website and paid a monthly subscription. I realised it was a scam and they charged more than was advertised. I contacted my bank to stop payments to them in case they tied to take more. I have recieved threatening emails to send more money. They have made it impossible to cancel the subscription and there is no way to do it. If I pay what they are asking then they will still not cancel the subscription.

I have cancelled all future payments with my bank as I have tried to fax you the cancellation form and it wont work. I want my subscription cancelled or I shall be taking legal action. I have emailed you repeatedly without reply. I have no interest in your dating site as it is full of fake profiles.
Update...
I have converted cancellation form to a jpeg, signed it and emailed it (as stated in there terms & conditions). I am now waiting for confirmation that c-date has cancelled my subscription and closed my account.
If needed I can attach cancellation form on here to show you.

I have treied to end my membership in c-date several times before but i couldnt. Now recently I traied again. I sent several messages asking to cancel c-date membership and delete my account and all personal data but did not get anny ansver. As well on my profile I can't change the membership option. It has ben long time and even tho I asked and sent notifications to the service before I did not gen anny answer besides, you wil be contacted. And J had to pay for the membership again. And now I just cant do anything about my profile.

Date of incident: 15/07/2020
Client number: GB-2020-07-04-[protected]-CDATE-DN

I signed up to a 1-time subscription of £11.96 on 5th June 2020. Upon using the site, I realised it was not providing the service I expected, so I decided to cancel my account. I could not immediately deactivate; I had to wait a week to cancel the subscription. I waited the allotted time and cancelled my subscription and deactivated my account. I did not receive any emails confirming my account deactivation, this was provided on the website.

I have now had an email stating I owe c-date £119.00 for a 3-month subscription that I did not sign up for. I am not paying this and my bank rejected the payment as fraudulent. They are threatening me with debt recovery action from a 3rd party company:

"To stop the automated collection process you must pay the amount in full before the deadline below. If you do not pay the outstanding amount in full or you exceed the payment deadline, we will pass your case to an external debt collection agency. This would, unfortunately, lead to further costs and these would be passed on to you."

The email also states: "Upon receipt of payment this case will be closed and no further charges will arise.
The automatic renewal of your subscription has already been cancelled. You can either use your Premium Membership until the end of the subscription period or delete your account." I am not sure whether this means a one-time payment will end the services altogether, or whether they will attempt to take payment again in the future, so I will not be paying.

I expect the request for payment to be rescinded, my account to be confirmed as deactivated and my details removed from the site. I expect that no further requests for payment will be made to me.

Dear sir/madam

Your are committing fraud and been for a while. I have now reported this to the luxemburg police, and to the European Antifraud Office,

Other people saying the same,

https://uk.trustpilot.com/review/c-date.com

I made your well aware that I wanted to cancel the subscription and made it impossible to do so. I even got some other fraudulent transactions committed on my card at the same time.

I'm not sure what kind of business you running.

Kind Regards

I am being asked to pay money which I do not owe. I tried cancelling the trial subscription which I paid £9 for. I couldnt. I have read how this has been setup to scam people.
I therefore went ahead and cancel by Paypal so that you are also not able to take money from my account if you have also made it difficult for me to cancel the subscription.

Normally I use bit.ly/frelove
for setting up dates with beautiful women, but because of this travel ban nowadays I wanted to find a women in my area. All my matches on C-date were located at distant places, moreover, neither of them replied to my message. What's the point of C-date? I have a feeling that it's dead (except of bots). It's absolutely worthless. I got no results for the money I paid.

On 17/6/20 a payment of £119.70 came out of my account. I did not authorize this payment and wasn't part of any subscription service.
It seems that others have had the same experience so what are my chances of resolving this. I've cancelled my card to avoid any more payments but wonder if it's at all possible that my money can be returned. Obviously this is quite distressing

Hello,

I signed up to C-Date. and when i released it was a scam tried to cancel, I was unable to even after sending them emails to the customer support. no answer. my account has been locked out so I cannot email customer support any more

11th July I now have received a letter if I do not pay by the 15/07/2020. They will take further action.

I cancelled my payment so not to get scammed out of any more money, and I fell like I should not have to pay this amount of money of 187 Eur.

How can i stop this. #

thanks
Duncan James