C-Date
Reviews and Complaints

C-date is owned by
Interdate S.A. - 13 rue du Commerce - L-1351 Luxembourg
Company Registration: B158 155
Director: Laetitia Pateau

Downloadable in Playstore and offers a trial to access their singles network . While i crazily paid for trial it took me less than five mins to see all the profiles were fake. I cancelled and that was that i thought.
I then forgot all about it until my credit card company contacted me to verify a rejected unauthorised payment for £120.

I rejected as fraud and replaced my card. Investigation online showed a large number of people going through the same predicament most not succeeding in cancelling and lost money.
Deep in T&Cs it turns out deleting your profile does not terminate the financial obligation. To do that you need to fax or post it to them min ten days before 3 month payment is due. You could go their offices but thats not practical and funnily enough they wont let anyone from Luxembourg join to prevent such things. I wrote emails to as many as I could find connected to confirm my cancellation and cease chasing me.m

I then received an automated email claiming i do need to pay and continued non payment will result in use of a collection agent and cost increases.
Let alone deferring me to credit agencies. I have responded to their contact emails rejecting their claim.

The whole operation is a subscription trap with this hidden autorenew clause likely being the main source of income.
I have registered them with Action for Fraud but they are also breaking several European laws around subscription operations. Chasing s
meone for money who doesnt owe is also a criminal offense in the UK.

As Im one of likely several thousand people, this operation needs shutting down or the cancellation process being edited to be clearer.

The sheer volume of complaints on the web and even on here is begging for action. Its truly appalling.

I have signed up to a paid subscription which im only 7 days in so i'm still in the 14 day cancellation period... I do not want to continue my subscription but I cannot find how to cancel so after looking online in finding appalling stories from people... I need help with this as soon as possible as i'm going to cancel it from my bank tomorrow and I don't want any problems after the 14 day period which gives me 7 days to sort it

Hi, I purchased a one month subscription to be charged £19.96. And then charged again for the 30+ . I've emailed to cancel my subscription with no outcome. My email address is [protected]@yahoo.com. I want to cancel my membership and I also want my details out of your data base as soon as possible as I don't want to be charged anymore money.

Please get back to me I haven't got the money and will be reporting it to the bank as fraud if not cancelled.
Thank you.

After looking at your site c-date.co.uk on 21/06/2020 I decided to join at the offer of £2.99 for one months membership. After I joined I received an email saying price is £11.96 for one months membership and £119.70 for an automatic 3 month membership. At this point I have decided to use my right to a 14 day cooling off period as per Consumer Contracts (Information Cancellation and Additional Charges) Regulations 2013. l sent an email on 21/06/2020 to [protected]@c-date.co.uk requesting the cancellation of my premium membership as per your requirement. I have also requested a letter from you to confirm my cancellation from c-date premium membership. I await your response.
Mark Hossack

I setup my account about a month ago and decided it wasnt for me do I thought I had cancelled my membership. However I recently found out they hadnt cancelled my membership and instead charged me £119.70! This is so unacceptable and I now have attemtped to cancel my membership through the fax number which does not work? I need this membership to be completely cancelled as well as my account I cannot afford to be charged anymore. Please get in contact as to how I can cancel this memebership for good.

Joined c-date on 3june for £12 found it was not what I expected. Tried to cancel but told to write a letter

To cancel which I did then found that they will take £119 from my account as I am a pensioner I only get

£137 week I have sent email no reply please help. If they take this money I will have no money for essentials. I thought it was a cite for mature ladies I could talk to

Hi, I have not signed up to this service yet I have received a letter saying if I don't pay my subscription I will be charged and debt recovery will start.

I have emailed the company on numerous occasions without a reply. I am looking to cancel this, my information is my own and somehow you have managed to use it for your personal gain, not acceptable.

Please delete my account and attempt to make no further payments

I never signed up for premium with this site, I bought credits once, they've put me on there premium membership, taken £119.70 without warning and want me to print out a form to cancel my premium membership and mail it to them instead of being able to do it online. I would like a full refund and to cancel the premium membership I never signed up for immediately

I received an email saying I have an overdue payment for the next 6-month of service. I was also notified that I am unable to cancel until payment is made. I have thus made full payment. In my account settings however, I am not able to cancel. It says the option will be visible only after payment is processed but it has been over 2 weeks since I made payment and still I cannot cancel. I also wrote email to cs @c-date.com but no reply for 2 weeks. The auto-reply says if I try to email again, my email will be delayed further. This is obviously a scam. I am reporting the matter to the police deceitful information.

I am Mawanda Mzazi, Cdate sent an email to subcribe for R60 with a 20% discount which made me subscribe for this site, but instead got a message saying it has deducted R1434.00 for just a dating site! So I'm complaining because I did not sign up for R1434, to that is false advertisement, so I'm demanding a refund for this. I don't mind the R60 but not R1434 so can you please give me a refund for this and I want a month premium subscription.

They took more money then they should have and are now saying for me to cancel my membership I need to fax a letter to them stating my reason why I want to cancel. The fax machine number is fake I dont want this service anymore and want it cancelled. Email address [protected]@gmail.com

On the 1st of may I signed up for 1 months dating at 5.99. (see screenshot) left hand side is dutation. Right hand side is cost. I paid with paypal. Checked my. Account and £19.96 was removed from my account.
I sent an email to c date stating this type of sales technigue is fraudulent.
I received an e mail stating that I knew what I was buying as the prices are clearly statwd but that wasnt the case. As per the picture, I paid for what I read.
I complained to paypal and sent them the screenshot. They agreed that I was paying the advertised fee for one month and I was issued a refund.
Now I have been contacted by c date saying, I owe them £19.96 and a £10.00 fee.
If I dont pay £29.96 by the 21st of may then they will set their debt collectors on me.
The site is clearly set up as complex and missleading to gain as much revenue as possible. I e-mailed asking to cancel my subscription on the 5th of may and they could hapily keep the 5.99.
It statesin the latest e-mail, if I pay. The 29.96 that my subscription is cancelled and I wont be held to anymore financial responsibilities.
I have read all the reviews on trust pilot where they have repeatedly done this very same thing. I just want to leave the site without anymore issues and be left alone. We are in the middle of this pandemic. I have now got very little income coming in, my faliky members are ill and I have to deal with this situation. Where is the humanity anymore

Membership fee and cancellation/ false billing and charges
Joined with the fee showing it will only be £5.

Why has £19.96 been charged to my account when it was meant to be less than £5. Please cancel my membership with immediate effect.

Please resolve immediately as I have seen further charges will be made for next month of £30+
This is not something I ever agreed to or signed up for.
My email address is [protected]@hotmail.co.uk.

I have emailed both [protected]@c-date.co.uk and [protected]@c-date.com with 'Complaintsboard.com'

Joined with the fee showing it will only be circa £5.

Why has £19.96 been charged to my account when it was meant to be less than £5. Please cancel my membership with immediate effect.

Please resolve immediately as iv seen further charges will be made for next month of £30+
This is not something I ever agreed to or sign up for.
My email address is [protected]@hotmail.com

When you click on deactivate account you are told to delete your premium membership before you can deactivate account but there is no facility to delete your premium membership.
In the meantime Intersate SA attempted to take £119.70 from my account even though I had contacted their customer services to delete my account.
These people are fraudsters and I am taking my complaint to trading standards.

Help me to cancel the subscription please,
I'm no longer interested i subscribing to c-date.

FNB:-) R1317.00 reserved for purchase @ C-date from Easy Account..388832 using card..5481.
This the money they too now will you kindly help me to cancel and let them return my
The Email address I used for subscription is [protected]@gmail.com for c-date

I have sent email to the right emails ( [protected]@c-date.com and [protected]@C-date.no )given to delete my premium account with immediate effect. Other emails i was given
But nothing happens.
Ihave asked for a refound because of the 14 days regrett law.I paid 3567 nok, money was taken from my account.Please help me..Im desperate ...

They will keep taking my money.

I paid on February for 1 month (£12). I gave a try, how is working, I wasn't happy, so on 21st March I cancelled online my Premium membership.
Than on 24th March I was shocked when I saw on my bank statement that you stolen from me £119.7. I called my Bank but wasn't able to stop the transaction.
I want you to give me back my money. I don't want to use any more your site.

Modos

Lacks a lot of opportunities and you could find some who might be right for you but due to the cost and everything it's not very visible

I think that this has been a waste of my time and hasn't actually got me anyway to find someone or finding some fun off this website and I'm very dissatisfied and disappointed with it

I would also like a refund and would like to cancel my membership

I signed on to c-date under the impression of a one off week basis.
On the same day after I registered I tried to cancelled my membership ( 1 month )
But there isn't any clear way to do this. I emailed them saying I want my account to be delayed and no more payment taken out. I was told to do this in writing 3 times an email.
I didn't get an confirmation email back..
I won't get charge for a 3 month membership

To make sure you can use all the advantages of your Premium Membership without any interruption, your membership will be extended for another 3 months automatically for a price of £ 119.70 (one-time payment, including VAT).

Of course you can cancel your current Premium Membership in writing 7 days before the renewal date.

Please cancel immediately. I'm still under 7 days.

Thanks Andreas

I already sent another email with
complaintsboard.com in the headline