The Brick

I visited the brick customer service desk to pick up the crib mattress that I had ordered online a week ago. There was a girl named Danyat who was just ignorant of the fact and behaved as if we were just invisible to her. She was seated In Her chair and her attitude towards us including my wife who is 9 month pregnant made us stand for about 15 mins. There was lack of customer service and when I called her twice she replied that she was busy and asked us to wait. Not only that she went ahead and asked the other girl to help us who also turned her request to deaf ears. I didn’t like the fact that she was ignoring us and I went to go and see the manager. When manager named AYO who had gone out to smoke since we were standing came back arrived and I explained to him what I was going through and he went to talk to her and later comes back to me and tells me that she was busy with the email so guess that was more important and you should wait. I was really shocked to hear that kind of answer from such a store manager.

I know and I was able to see that the lady about whom I was complaining and the store manager had the same ethnicity background so he was just clearly supporting her and her actions. Atleast being a store manager I didn’t expect such a lame excuse. Additional he went ahead and added “why are you making a fuss about the small little thing”

I do understand it was a fuss for him as I do not accept being treated the easy I was and I decided to walk out without buying the mattress

Now going forward I won’t be buying or visiting brick again.

I’m pretty positive that this won’t be the first time the manager Ayo and associate Danyat have done this and there will be many customers like us who have faced the same in the past. May be such companies should looking into employees like them and take some strong actions.

The brick is an unethical company. They told me to not sign the liability form until the delivery is complete, but the told the delivery team to not deliver until the customer signs the liability release form. When they showed up, the driver refused to deliver until I signed. I said I am not gonna sign until you deliver because if there is damage then I don't wanna be liable for the damage to my property. He said that isn't how it works. I spoke to their customer service department, and I said why do you buy insurance then if you are gonna make the customer be liable for property damage during delivery? They said it is because of ceilings being low. They don't know before delivering. I said the ceilings are standard in every home. But they kept on arguing and said that if I don't sign then they won't deliver. In the end, they left it on the main level because I didn't sign. They are liars and unethical.

Around Feb of 2018 I bought a pillow top queen size mattress. This bed was amazing, it came with a 10 year warranty. When I bought this product from your store warranty wasn't what I was after as I usually never use this and my money goes to waste.
The sales person convinced me it's worth my money cause anything can happen to my mattress and box spring in 10 years and if it's due to manufacturing it would be covered 100%. I would get the same or equivalent to what I bought...
He was right... I did have to use my warranty.

The issues with this mattress and box spring were as follows.
My mattress sunk in the middle and the box spring cracked along the side.

I called the brick on sunridge who gave me a number to a company who comes to inspect the mattress. When the guy come he used string to see how far the mattress sunk, used a tape measure to measure how much it has sunk and took pictures of both the mattress and box spring...
I got a call stating to come down and pick out what I wanted... I got to the store and they then told me the mattress was covered but the box spring wasn't? I asked WHY couldn't they have tild me this over the phone instead of wasting my time,
They needed more pictures of the boxspring...
So I went back home took more pictures and was allowed to pick both the mattress and boxspring.
Threw this process I learned that if they dont match their not covered but this isn't my only complaint.

I got guided to what my money was gonna cover... GREAT.
my husband and I we're first alittle angry cause the area of the store we got taken to were where the hard beds are. My pillow top was never hard...
We were mad and picked the softest hard bed we could find...
Got it home and called the store to complain about the fact the warranty is a fraud.
We never got the same brand we never got the same kind we never got the same softness and on top of this we had to pay another 400 and some dollars.
We call and get told off.
We go into the store and the guy with the white and brown skin was so awful he shouldn't even be working in customer service. He fought with our new sales person in front of us... I felt so bad for our new guy I felt the need to stand up for him. It wasn't the new sales guy it was the fact everything I was told when I bought the bed was wrong... the brick suckered me out of my money for warranty and didn't do what the brick said they would do if something were to ever happen to my mattress.

I have called the brick many times since I got the new bed that sends me to the back doc
I hate this bed.
I finally got a woman to call me but trying to get her everytime shes on is hard.

I want this resolved. I want 1 person to handle this
1 person to call me
And I want my bed replaced with one that is like the 1st one I bought.

You guarentee 100 % satisfaction and I can say that I'm 100% NOT.
I have been walked over by the brick.
Told off by that mulity coloured skin sales guy.
Told they cant more then once.

I have given the brick close to 2000 of my hard earned money that I had to save up for to bye a new bed...
And I feel robbed.

I placed a review on fb where I was told to do it again and I'd have someone get back to me... I got nothing

You cant sell me an amazing bed to replace it with a hard crappy bed on warranty and call that customer service...
Warrenty isn't in place to get rid of your selection that doesn't sell. Warranty is to put the customers mind at ease knowing if they shop with you their 100% taken care of for quality and their spending their money in the right place.
I feel non of these feelings.
Word of mouth is the best advertising, what do you want the public to say and to know about the brick.
My address was 4213 10 ave se calgary Alberta.
I have moved to 111 doverglen pl se calgary
My number is [protected]
Tera leigh frieburg.

Please call me. Thanks

A copy of this has been sent to myself.
The brick has the copies of the mattress n boxspring as I no longer have it but the warranty was done. Just not the way I was told. Not the same quality.

We purchased GE Wall Mount Hood Fan with chimney on Sep 15, 2019 at Bricks Sunridge Calgary NE location, as a customer we did not know the exact measurements of the chimney and nowhere in the description it describes the size of the chimney. When our electrician came to install he told us that the chimney is smaller, we took it back to the same store the next day to return or exchange we got the answer that Bricks do not have return policy on hood fan.
We opened the box for instructions; everything else is intact in the box. We were told that now its our product and as Bricks cannot sell it as new they cannot return, 7 day return policy is only for electronics, when we asked what should we do, the agent explained that they will deduct 15% and give us the store credit which we can use any time. Why should we pay 15%?
Because we have this one as special order which we have no clue of. When we came for purchasing on Sep 15, 2019 at around 2:30pm store did not have the same model in store so they told us if we could pick it up from their warehouse, which we agreed but the agent did not explain that this is a special order and it will not have any return policy.
We want know what kind of customer service this is as we were upset of the fact that we were in the store for more than an hour and no one even bothered to help us, even to carry the product no one approached us or offered help, when we came to buy so many employees came to us asking if we need help.
At the customer service desk, agent treated as if we have done some kind of crime not knowing the measurements of chimney. Please explain me in which world people know all this, we were aware and we measured the size of the actual canopy, which we thought the only thing we need. We learnt our lesson and you lost the trust and a customer. We want refund for our product and fare return policy to put on place and you need to explain why we had to go through all this for such a small issue.
I could have turned different if it was handle right with correct language at first place.

I went to Brick store, 3451 Sunridge Way, Calgary, T1Y 7H5 location today 30 Dec 2018 at 11am. I wanted some furniture and finalized some after 3-4 hours. Gurpreet was helping me during my visit. When it came to payment of the items, she told me that she could not access my Brick account 8809423 that I opened on boxing day 26 Dec 2018. I showed her all the paperwork and previous purchase invoices. She then called the manager Suhail to over-ride this. This man just came and went saying that I needed to come with the Brick card whenever it comes in mail. I was surprised at his attitude. I showed him previous invoices but he flatly refused to put the items on my Brick account. This card takes about 2 weeks to come in the mail and how is it possible to stop shopping during this time if I have all the paperwork to prove my account? My account was opened in The Brick Outlet North, 3475 sunridge Way, Calgary, next door to this location. This manager could have just called them if any doubt but refusal like this is the new thing for me since living in Canada for so many years. My furniture was on clearance and I was not given any assurance if I might be able to get it later from. I have attached the relevant paperwork for your reference to prove that I am the holder of this account. The previous night (29 Dec 2018) I had bought some other items from Deerfoot Meadows, South Calgary location and they didnt have any problem.

I need your urgent attention to sort out this matter or else I'll have to adopt some other complaint/grievance procedure. I wanted to combine all my invoices for 31 Dec 2018 delivery but was not able to so. Wasted so much time and effort.
As resolution of this matter, I need the items delivered to my house without charge and at price that was it on.

Muhammad Tariq Latif
[protected]
[protected]@gmail.com

My son had purchased a flat screen tv with mount (Extra cost of coarse) (2008) do not pay for 15months, but pay the gst up front (Warning-watch out for the no return policy) after purchasing the tv my son moved into his first apt three weeks later. Realizing that the landlord would not let him place holes in the wall for the mount, since the stud in the wall was down the middle of the fireplace and his mount is connected by the ends. My son tried to return the tv (Not even used). He was told that there was a no return policy and that it was at the managers discretion (Young and rude manager) one sales person had told him to set the tv on a stand or buy another mount for more money (Of course) his living room is barely 6-7 feet wide. Another sales person told him to place it on his coffee table. (40" one foot away from the couch.) one manager told me that its my sons problem and he was old enough to know better. He was not offered to even have store credit, only told that he had the first 3 days to return it (Again in small writing) what happened to good sales people that tell you about this policy, they are just waiting to make a big sale. Now my son has two tv's in his bedroom and paying big buck for one that just sitting on his dresser. As well as my nephew ordered a couch and chair, bedroom suite and bar stools, none of them ever arrived and the bar stools came with the wrong parts. When I mentioned this to the manager and I told her that he was canceling his order, she told me not to threaten her with that. Not only is the sales a rip off, but the sales reps and managers display horrible service. If I had personnel like that I would fire them. I even sent an email for help or advise and still have never heard back from anyone and that was over a month ago. Sure the brick is not worried that they just lost a customer but I hear that their are many unhappy customers hear in calgary. I know that my family and I will never buy anything from the brick again.

Purchased a furniture set from the brick in early september, delivery was delayed till end september. The order was received not complete, with one chair missing parts. Got 3 redeliveries for the same product and each time piece was missing. Send e-mail early december advising brick, the set was incomplete and to advice payment options or arrange immediate delivery.

No response on payment but since early december they were trying to complete the set. Received calls daily from hsbc demanding payments and interest charges or risk turning it over to collection agents. Contacted all levels of the brick to ensure set completed for immediate payment, brick refused anything regarding payment as they have been paid by hsbc and they concern now is to only look at replacement of one chair.

We bought a bed and mattress the first week of December 2007. I paid $75 for the delivery which was occur on Dec 6 at which time they were too take away my old mattress and box spring.

They arrived on December 6, but refused to take the mattress and box spring because I didn't have a plastic cover. The delivery persons told me the salesperson was supposed to have provided it. So they left and told me to schedule another date for them to come and pick it up. I booked another appointment for Dec 8. On Dec 8, they failed to show and failed to notify me they weren't coming. I called once again and they rescheduled again for December 11. They failed to show or phone again. I've made numerous calls and can't get through. They take my name and number stating someone will call me back. They don't. I've purchased $8,000 at the Brick this year and they can't even hold up their end of the bargain by taking away a lousy mattress as was agreed upon on the purchase orders. Other purchases I've made at the Brick also resorted to poor delivery service and poor customer service. I'm so frustrated - you can't get through to them and they never follow up or even care to contact the customer. Tomorrow I will call again, again again, and again, until I can have the mattresses removed. They've got my money, so why do they care?