The Brick

Bought a recliner, "as is". After it was delivered realized it had a major factory defect that was not specified when purchased. Although the Brick promised "factory warranty" they claimed it could not be repaired and offered for the cost, not including the extended warranty, could be applied to another store purchase. That amount would not cover the purchase of another recliner, and why would I trust a company that was so deceptive with the first purchase?

This is the worst company to deal with when it comes to warranty! The first person I spoke with didn't listen, she kept cutting me off. Then she hung up on me. the second person I spoke with wasn't understanding the situation either and then told me that the file was closed because it was fixed. I have been waiting for over a month for someone to come here to take it to the "shop" to fix it because he couldn't fix it here. I spoke with someone back in April 2021. they sent someone out to fix my tv, the repair guy came out, looked at the tv and said that he couldn't fix it here that it will have to come to the shop to fix it. He told me that someone from the shop would call me to make arrangements to have someone come and pick it up. I waited over a month for someone to finally call. When I called them, they said they were waiting on confirmation from The Brick to see if this is something they can do. I called The Brick myself to find out what was going on, the gentleman that I spoke with said that he was going to email the shop to find out what was going on because they never received an email from them stating what was going on. The gentleman from Then Brick said he was call me back 2 days later. I never received a call from him. I got no communication what so ever from anyone at The Brick. I never received any confirmation or notice of when someone was going to come pick up my TV. I received a call this morning (June 3) saying that someone was at my house to pick up the TV. I told him that I wasn't home and that I never made any arrangements for this. I don't think they understand that people work fulltime jobs and they are not home during the day. Calling State and King was also a nightmare because all they did was cut you off when you are trying to explain what has been going on. and then telling me that my account was closed because it was fixed. IT WAS NEVER FIXED! NO ONE CAME TO FIX IT, NO ONE CALLED ME. This has been the most frustrating thing I have gone through.

Purchased sofa and washing machine for $3200 at calgary Deerfoot meadows location on 23/12/2018. Only reason I went there because sales lady parminder(unsure of name) was extremely polite and professional.Then she referred her manager or senior guy LALIT desilva who was extremely pushy and was over professional guy.When I said I need some time to discuss he was like, he is in rush too. Just showed me calculations on the screen of computer and before I could understand and get the itemized prices, he was onto his next question if I am to pay by MasterCard or visa? He didn't let me think. I am to get my delivery on feb 24, 2019. Yet, I am completely dissatisfied and rather than showing interest in our needs he was more explaining us about his achievements and 37 years of experience all over world. A drop out high scho graduate can do better job than him for sure. Would appreciate some compensation and would like to be contacted by upper management or else I will never go to bricks .In my 8 years in canada this is the first time I came across a terrible service in any store.I do not know if these guys work on commissions or not but they should know how to value customers and should not force people to buy things and should give some time to people to think before they make purchase.
I wouldn't like to be contacted by that guy named LALIT never ever in my life. I had actually lost my temper when I was dealing with him but since I was with my friends I decided to be as much polite as possible.
I mean, how can you keep on pushing a customer to buy the product and not give him some time to think?
The guy might have 37 years of experience at quality customer service places or outlets but as I have mentioned before in my letter a drop out hush school student would perform a far better job than someone like him. Punctuality, smile, service procedures are the key factors in customer service indutsry and if a customer wants to take his time for something which he will keep for a period of 5 to 8 years, as a sales guy you are supposed to be giving him some time not show him some numbers on the screen and ask him, if he wants to pay by vis air MasterCard ? How rude of him? My friend had brought all of his furniture from the bricks and we also wanted to do the same and for our new house we decided to buy everything from the bricks but step by step such as one or two things at a time. But because of the terrible service I have received on that day, The Brick company has let me down and I have decided that I will never ever buy a furniture or any item from any brick location in the world in my life and I will never ever let my best friends, relatives, co workers go to bricks again.As much as possible I will try to convince my loved once not to go to bricks. Had that guy been decent, and polite I would have certainly walked out of that location with smile and complete satisfaction. But I was not satisfied. Unfortunately I had to leave calgary on the next day for some business I am hoping to see manager Mark back on the 26th of December 2018 at around 3 pm. I am hoping to have some quality discussion with him or someone who actually knows how to talk to clients, not someone like a robot who can give plastic smiles and preten as if he knows my situation.
The fact which will be annoying me more is that terrible service experience has ruined my Christmas 🎄 which comes once every year.I strongly encourage management that they have to provide some training to their sales people because they are the first and last impression of their outlets.I have worked for princess cruises 🚢 and Marriott International for over 8 years so actually know what service is and how service standards are met.
Thank you
Uttam Gawas
[protected]@yahoo.ca