The Brick

Spent more than 10k on furniture waited months to deliver. when received almost everything had issues wrong items, damaged, missing parts, missing items etc. contacted Edmonton North Branch the first answer from sales associate was "I don't make furniture so I can't take responsibility." Started with Customer services they kept promising replacing damaged items but every time when its due for delivery they give new story its not available, we are inspecting etc etc.. very politely asked for branch manager/ operation manager MR. RANDY (Edmonton North Branch) first answer was "He's in meeting he will call you back" didn't received call back for 24 hrs next day called again and customer service said "He will call you back" another 24hrs no call back. It has been almost 72 hrs now I am still waiting for Operation Manager MR. Randy's callback.

Adjustable base missing parts
dining table top damaged
dining table top squeaking (making noise)
Adjustable base missing parts (again)
sent wrong chairs (right chairs will be available in 4 months)
Missing delivery items

I cannot believe how "THE BRICK" is insulting and looting vulnerable customers by this kind of their 3rd class service. They are only good at saying "sorry and apologizing" besides that "THE BRICK" is million miles away from customer care. No wonder "THE BRICK" is billion dollar company because the way they are treating their customer.

Their operation manager's behavior is extremely unacceptable. I am just raising my voice so all other vulnerable customers can avoid these scammers and bunch of liars. "THE BRICK" doesn't care about their customers at all

If I don't hear back from them anytime soon I may have to report to consumer court about all this.

Good Day,
I am writing to submit a complaint about my new Oakdale sectional that I purchased in April 12th, 2019 and had delivered in May. In June I noticed the seaming on the center seat area had started to open as well as the fabric was stretching and pilling. A claim was opened and I had a visit from a repair person who took pictures etc. I was told that the couch could be repaired in my home and it would take approx.8 hours to recover the couch. This is not acceptable as I am not available we are a working family and I am not comfortable with this option of a stranger in my home for 8 hours. I was then told I could take the couch to a shop (maybe) but I would have to pay 180.00 to ship to shop for repair and 180.00 to return back home. This is also not acceptable. I have been a Brick Customer for 20 years and have purchased Thousands of dollars of furniture and appliances as you can no doubt see from my history. I would like to remain a happy customer but I have not had any communication in over a month to resolve this matter and I have contacted the store again and again to no avail. My best case resolution would be that you would allow me a re select on this piece of furniture as I feel that this particular item would present the same problems over again. I take great pride in my home and I have always been a loyal customer who purchases the warrantys on my furniture and appliances. I am happy to tell people I am a "Brickie" and would be very unhappy if I could no longer feel comfortable to purchase at your stores. The document numbers on my receipt are: 041291QNNOTT
DWYEF6ZZZ4
I am sure that you have pictures and information in your system supporting this complaint. I would appreciate someone getting back to me as I am not a happy customer at this moment.
Sincerely
Janice Dwyer/Frank Dwyer
6 Woodbridge Link
Fort Saskatchewan, AB
T8L 0H1
[protected]-6012

I purchased a Frigidaire refrigerator from the brick it was delivered to my home October 13th, I waited until Monday October 15th and I called the brick to complain that the fridge is extremely noisy. The brick told me that I needed to contact Frigidaire because we did not have a brick warranty even though it was within the two days for exchange or refund. I would have wanted to exchange for another refrigerator. Frigidaire sent a technician to my home where he explained to me that this refrigerator has a noisy condenser and that many customers have complained about it and that he could repair it but it would require a second visit of roughly 3 hours where he said that he would be doing some minor welding in my kitchen and after the condenser was replaced the fridge would not slide into place as far as before because of the extra parts he would have to weld forcing the fridge to stick out. Obviously this is less than ideal. Simon at the brick customer service was contacted on November 29th and I was told that he would give me a call back to discuss an exchange on the fridge. Now it is December 13 and I have not heard back from Simon, so I went to the brick location where the fridge was purchased to speak with a manager. I was told that because this wasn't dealt with within two days there's nothing that can be done. I was told that because this wasn't dealt with within two days there's nothing that can be done, even though nothing was handled in a timely fashion because of the bricks unwillingness to help when I called the first time, and the failure of the bricks associate Simon to return my phone call in a timely fashion. This has made me very upset, and if this is not resolved I will not be returning to the brick when I purchase new appliances for my kitchen renovations, as well as I will be telling all of my friends, family, and coworkers about this awful customer service experience.