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CB Furniture Stores The Brick 13304 St Albert Trail NW, Edmonton, AB, T5L 4P6, CA
The Brick company logo
The Brick
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The Brick company logo

The Brick

13304 St Albert Trail NW, Edmonton, AB, T5L 4P6, CA
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1 complaint
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Website
www.thebrick.com
Phone number
+1 (780) 454-0555
Category
Furniture Stores
Working hours
Mon
10:00 am - 7:00 pm
Tue
10:00 am - 7:00 pm
Wed
10:00 am - 7:00 pm
Thu
10:00 am - 7:00 pm
Fri
10:00 am - 7:00 pm
Sat
10:00 am - 6:00 pm
Sun
11:00 am - 5:00 pm

The Brick reviews and complaints 1

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K
12:17 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The Brick has left an official reply on this complaint.

The Brick - Denied service

I purchased a dresser, the front panel fell off, I have been trying to get warranty for months now, no helpful responses. Just promises that someone will reach out to me.

The salesman, JOHNATHAN D, told me with the warranty I purchased, EVERTYING WOULD BE COVERED. HE EVEN SAID I COULD SMASH THE DRESSER IN THE PARKING LOT AND IT WOULD BE COVERED.

I have tried 20 + times to get this addressed. Crickets.

Sales order 11270AERIDF

I may as well just throw the dresser at your store entrance.

Desired outcome: Warranty

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Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

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The Brick representative's response
Oct 14, 2021 6:46 pm EDT
The Brick customer support contacts
Phone numbers

+1 (780) 930-6000

Address

16930-114 Avenue, Edmonton, BC, T5M3S2, CA

Website

www.thebrick.com

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Hello Kenhiller, this is certainly not the experience we want valued clients like you having and would like to offer our apologies. We would be interested in looking into this further. Please email all your details to reviews@thebrick.com. We hope we can be of assistance going forward!
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