The Brick reviews and complaints 1
View all 1336 complaints
Replied
The Brick - Samsung tv over 4 months didn't fix it
I purchase 82 inch samsung tv from the bricks. I used less then 2 yrs. Tv one self
Off and on also remote not working also.
And I call to the bricks. The bricks employees indicate call warranty department to call my self.. And I call warranty department 3 times talk and
Call but not existing number when they give number and I call the bricks again. I claimed to the bricks. How come call warranty department my self... Speak them to fix it tv... I never seen or hear other companies like this... It's horrible terrible company the bricks.
So many time call and visit the bricks. They not give any solution... They only do send email to warranty department... To get reply back (answer back)
But never ever get back answer...
Do you know when the bricks send email to warranty department.
You need wait 48 hours to reply back...
Still no answering back...
They bring it my tv over 4 months...
Still didn't fix it no one know it even
The bricks... I paid expensive warranty.. But nothing to do the bricks...
Horrible and terrible... I didn't watch tv over 4 months... But I still pay for tv packages... Everyday the bricks made me and my family horrible day...
My kids everyday asking... Daddy when tv's coming... I don't know. (do I teaching to my kids really bad experiences from the bricks.)
How to claim and report all customers or all people... Never buy any supplies from bricks... You will be lost your money and time and happiness. You will starting the nightmare begins when you buy from the bricks.
The complaint has been investigated and resolved to the customer's satisfaction.
We are sincerely sorry for the negative experience and we would like to address this matter with the appropriate personnel. Kindly send us an email at reviews@thebrick.com with your order number, contact information and all important details of your complaint.
We hope we can be of assistance going forward!
Latest The Brick Reviews
Smashed dining room table / wooden shelving unit Queen bed invoice 073034aiyig july 30 2023 Accident that happened at the brick Be aware of king and state warranty extension is a scam Warranty/replacementGiving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.
We have received your comment. Thank you!