The Brick

We have bought a bedroom set, TV stand and TV, another bed plus lots of odds and ends in the past 5 years, all to be treated like we didn't matter, we bought a couch on Saturday during tent sale, after patiently waiting to buy the couch we wanted, only to be told that one had a tear and could get it cheaper, then told there was one that was perfect after declining the damaged couch, so we bought the good couch, only to be given the damaged couch yesterday & the delivery people tried to get the paperwork done before they unwrapped my couch, so I know this was done in malice, once i asked them to set it up and i wrapped i saw the same tear i refused the first couch for, I called the store only to be met with I gave the couch to different people! so I am really frustrated they got a discount and a pristine couch, the disrespect I feel is beyond measure, I would like someone to get a hold of me please
Yonis Adam Hashi
[protected]
p.s. the delivery took the the sectional part that had the tear and left without taking the rest

I bought a Samsung range, an LG fridge, a Brada dishwasher all at the same time from the Brick in Chilliwack, B.C. At the time of purchase I bought the extended 5 year warranty. After 3 years my fridge wasn't keeping cold, so I phoned TransGlobal, and after many days of phoning them was finally told there was no service person for LG in my area, so I would have to take the fridge to Surrey, which is about at least an hours drive from here, to get it fixed, and then go pick it up when fixed. Excuse me, but I am a senior citizen on a fixed budget, and I don't think it would fit in my little car. Or I could buy another fridge and they'd pay 80%, but I can't afford that. Then after more phone calls all of sudden they found a repair person in my area. When he came out he had TransGlobal all over his van, and he lived in my town ? he never did figure out what was wrong, and told me to turn it to a colder setting. I also complained that the light wouldn't come on when you opened the fridge, you had to flick the switch, which worked once in a while. He never fixed that either. The just recently my stove went beserk, sparks flashing, lights flashing, inside fan running! I had to unplug it to turn everything off. Phoned Transglobal, they were closed. Friday morning early I phoned..told them what happened and they said someone would give me a call. Monday my dishwasher started to leak all over the floor, phoned TransGlobal again. Asked about my stove, they said there was a 3 day wait for service. I explained this should be a priority as I have absolutely no stove to use. I phoned everyday, every time getting someone different. Was told travel had to be approved. Phoned again, told finally Wednesday they were sending the work order to a place in surrey. Phoned them yesterday, told them what happened, and he said he had ordered a part, and it would be in probably the next day. Phoned today and was told no part had been ordered, and they had to figure out what was wrong, send a quote to Transglobal, wait for approval, then order the part. He said it would probably take a week, at least. Like I said, I had no stove, at all. this is unacceptable. I live in Chilliwack, why is there no one who could fix it here? Or at least come and look at it to see what was wrong.