Planet Fitness

Good morning.

On, 07/16/2023 @ approximately 9:50amPST, myself, daughter and boyfriend had finished out workout, and proceeded to the black card member room which we do following every workout.

There was a new staff member whom had been transferred and was helping my daughter and I check in. Another staff member then came up and told us we needed to scan in again to use the BC area, in which I asked we had never had to do this previously, she noted, well you do. We got my daughter all set up, and in to use the facilities, next, myself getting signed in to use the facilities. The ladies at the front got me ready, I asked if I needed to scan in again, she said no, we know your a member, I proceeded to the service area. We finished our workout, and tanning, I said thank you and left, my daughter was still inside using the services. My boyfriend, Derek Anderson then advised following my exit, his ex-wife was working, Roslyn, first I heard of this, regardless, I have no issue, nor have I ever seen her or come in contact with her. I am a 46yr old woman who enjoys the gym and services your provide, I am not there to create any issues or drama.

I just received a voicemail this morning from the manager at your Langley location, Arianne, stating that I was belligerent to the staff and my membership has been cancelled. I did no such thing and asked to see the tape where I am being accused. Arianne refused, and proceeded to tell me my membership has been cancelled along with my boyfriends. My daughters membership is still valid, defeats the purpose of why we joined, no judgement. I am being accused of using language which I would never do, and I am also being refused access to view the tape. This is deformation of character, and before we get any lawyers involved, I wanted to come here first, to see if there is a way I may keep my membership, as I so very much enjoy the location and services provided by Planet Fitness. Planet Fitness states no judgement and are taking the word of their staff, which, I understand, but, I would like to see the proof that I said this, as, I did nothing to deserve this treatment, and be accused of using words that I would never use.

I appreciate your time and looking forward to your feedback.