The Brick

I bought a Samsung washer and dryer combo in August, 2015. In mid-November, dryer's heater just stopped heating. I checked the vent, cleaned the dryer, called for service to clean the vent (again), checked the power boxes - all were fine. I called Customer Service (TransGlobal) to seek help: 1. Customer rep 1 - assigned a job order and confirmed that as the purchase was less than a year from date of report, it is still covered under 1 year warranty. Told me that a technician will call in at 10am on Nov. 27 to book time. I doubled check the time - and she was a bit annoyed saying 10am! 2. Nov. 27 - technician called at 8:47am left a voicemail message saying I should call back before 9am to book time. I was in a mtg. at the time of the call as i was waiting for 10am. But I was able to call back. There was a miscommunication. Technician tells me his job order says service outside warranty! need to call back customer service! I just lost/wasted 1 day from work. 3. Nov. 27 called Customer Service rep 2 - fixed the problem, and rescheduled technician's visit with new job order for Nov. 29 4. Nov. 29 - technician came in. he cannot fix the problem - need some parts. will call when they arrive (?) 5. Dec. 4 - no call yet. Called Customer Service Rep 3 to follow up. I was told I was rude. duh? 6. Dec. 6 - called Customer Service Rep again. Followed up on technician..says still waiting for parts. A bit later, called back to schedule appt 7. Dec. 7 - technician came by. installed new parts and fixed dryer. however noticed washer do not have legs! that's why it is shaking without the dryer stacked on top! was advised to call Customer Service again to schedule service! :-( 8. Dec. 9 - called Customer Service (again, again) to schedule service for washer this time. Told that installation was sloppy. Scheduled a visit again by technician sometime (I don't remember the dates anymore so sorry) 9. Dec. 17 - technician came back says he will order parts - to let me know his next visit 10. Dec. 24 - followed up today - Customer service says parts ETA is Dec. 30 yet! Result of these issues to date: 1. My washer is shaking so badly without the legs. Am afraid it might get damaged further so i cannot use it 2. Because of the washer problem, I cannot stack my dryer back up - thus I have no dryer for 2 months already! if there is a superlative more than WORST to describe the Brick service, that is the perfect word. By the way, I paid $100 hoping a good installation but it was all very, very SLOPPY! The Brick - if you do not change the quality of service you provide, your company will surely not last to 5 years! Get your act up!