Bloomex reviews and complaints 4
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Bloomex - Christmas gift table pieces
On November 24th we order 21 Christmas arrangements to be delivered for December 10th. We provided the information we wanted on the cards when delivered. Bloomex delivered more than half of our arrangements with no delivery card at all. No one knew where the gift came from. It defeats the purpose of spending all that money. Now when we are trying to rectify things all we get is a request for 21 separate emails with 21 different order numbers. We can't just send them the list we provided when we made our order. Nothing like creating a bunch more work for your already disappointed client. We spent a lot of money here and got nothing for it. These people are brutal. Just try reaching them when you have a problem.
The complaint has been investigated and resolved to the customer's satisfaction.
Kind regards, Bloomex Customer Support
Bloomex - Worst service ever!
Do not buy here, It is the worst service online ever! I ordered 12 red roses for Mother's Day. I paid delivery time 12 -5pm. Flowers were delivered almost 9 pm and there were 8 red roses and 4 yellow! What on earth some serious company would do that. Customer service doesn't work, they tell you to send email to [protected]@bloomex... but They never reply you. The guy on the phone doesn't have any good response.
Worsttt ever!
I ordered a flower arrangement for a funeral and was told by the clerk that it would be at the funeral home by 11:00 a.m. May 15/08 in time for the service. After the service I checked to see if it was there and it wasn't and then they brought it in about 15 minutes later. I checked it over and saw that it wasn't the colour I asked for. This is the last time I will ever order flowers. If you can't trust a florist to get the job done you may as well put the money to good use and donate money to a charity.
Beware of BLOOMEX
Bloomex - No delivery!
Ordered flowers on Friday to be delivered today (Tuesday) for my wife's birthday. Thought that it would be a nice surprise for them to show up at her work. Well, it WOULD have been, had they actually shown up. I paid extra for a morning delivery, which should have got them there by noon. My wife left work at 4pm, empty handed.
The customer service is the pits. They're very vague and their answers are not consistent. One person told me that once the delivery person is out for the day, there is no way for them to track where they are. Another told me that he'd spoken with the delivery driver shortly before and that "they were on their way". No specifics about times.
I wish I had googled them before ordering. I normally do that before all online orders and it looks like the lapse in judgment cost me. From everything I've read, it sounds like I'm going to have a hell of a time getting my money back.
It's funny, their site states a 99.7% satisfaction rate, yet I am unable to find a single online recommendation.
Yes! Another complaint about Bloomex for who may be interested (it mimics many of other stories you’ll find on the web --- rude, no callbacks and no delievery).
I had placed an order online for my partner’s birthday as well as our anniversary on Jan 13th, 09 and to be delivered on Jan 14th, 09. Received order confirmation and another email indicating my order status is “confirmed”. Fast forward to Jan 14th after 5pm (according to their delivery procedure for $9.99 guarantee delivery from 12pm-5pm) my order still has not arrived. I went online to seek help via live chat on Bloomex website at approx. 5:10 pm on Jan 14th and waited for 45 minutes before a screen popped up and said “"Sorry no operators are currently online to provide live support.". I proceeded to call customer service and left a message asking for someone to call me back with the status of my order. Although I was very disappointed I was still hoping that it will arrive the next day. Next morning Jan 15th I called back and left another voicemail. This time a representative was kind enough to call me back, however; they have no record of my order no. She asked me “are you sure you order with Bloomex?. I thought I was crazy for a second. I replied “would you like me to forward a copy of my confirmation email from Bloomex?” Then she said someone from customer service will call me back. On the same day, I also sent an email to customer service explaining my situation and asking for someone to call me back with the status of my order and if they are not going to delivery my order and then please don’t charge me for it.
In summary, as of now on January 17th my order still has not arrived, Bloomex had already charged my credit card for the total of my order, no live help online via chat window, rude and incompetence customer service representative, no reply to my email, no phone callbacks. I STILL DON’T KNOW WHAT HAPPEN TO MY ORDER 4 DAYS LATER. THIS IS AN UNACCEPTABLE WAY TO DO BUSINESS ANYWHERE.
EXTREMELY FRUSTATED…I must thank Bloomex for being extremely unreliable, wasting my time and most importantly ruining our special day. I must ensure that no one in my social/professional circle will ever order with Bloomex.
I was charged for flowers that were NOT sent to my Mother on Mother's Day. She never received anything and nobody has got back to me after I have called twice.
I am also in the position to have the charges reversed. Also the number on the website is not for the USA although it is on the USA site!
Bloomex - Late delivery of products!
I ordered several separate orders from Bloomex, to my wife, mom, and mother-in-law. I ordered 3 days in advance, knowing that Valentines Day is one of the two busiest days of the year for florists. Of the three, only one order arrived on time. However, the roses started falling apart as soon as my wife carefully lifted them out of the box. The tips of the petals were all black, and the other green/white foliage in the bouquet looked like it had been swept up off the floor. It's now the evening of the 15th, and the other 2 orders have yet to be delivered, even though they were scheduled for the 14th, and the website says "Confirmed".
I sent photos as required by their return policy, waited on hold for half and hour only to be cut off, left several messages, and emails too. Nothing. I expect they are busy dealing with thousands of other suckers like me who are unhappy with their purchase.
I will be visiting my local florist next occasion, and recommend that you do too, or at the very least try a different online florist.
Good Luck !
I have the same complaint as the complaints I've read on this website. Three times in a row I've received flowers from my son and each time the flowers were wilted, stems rotten, and the bouquet substandard. I didn't want to hurt my son's feelings by complaining about the flowers--maybe the company relies on this so they can continue their shady practices. I am now looking at the vase of wilted flowers I received last night. The mess in the vase makes me want to cry because I'm sure my son's feelings for me are not expressed adequately through drooping heads and falling petals.
I had the EXACT same issue with Bloomex. The flower delivery was late... and the wrong flowers were delivered...
Their sales associate admitted that "we really botched this operation" however there was nothing the associate could do and referred the order to a manager...
I've also been hung up on twice while requesting refunds from this company... pure TRIPE...
I also orded flower for my girlfriend for Valentine's Day and paid extra money to have the flowers delivered on time. They have not been received and they continue to give me the run around.
Bloomex is a sketchy company at best. DO NOT ORDER FROM THEM. I'm still trying to get my money back.
I had a similar experience with Bloomex. My boyfriend ordered a box of "fresh fruit" with flowers, and I was sent a box of rotten fruit, late, with no flowers. They have been very hard to deal with and are demanding a photo and the fruit to be returned for them to give him any money back. So I have a box of rotten fruit sitting at my office.
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