Crunch Fitness

In October I agreed to a personal trainer. I was told that I had to pay 4 sessions up front, which I did on my credit card.
My personal trainer quit in October but worse than that, my credit card was being charged 135$ every 2 weeks. Crunch owes me in excess of 600$!
I have visited, called, emailed and have not received my refund. I saw the manager once and he promised I'd get a refund.
Most emails go unanswered and I am at my wit's end.
I want my refund that I've been waiting 6 months for.

I have been trying to cancel my personal training sessions with crunch Canada with no success.
Lat year Oct 2018 I signed up for PT sessions, got my trainer set up a start day to find out from my son a week before my session my trainer had left, so I waited to see if Gym would call to let me know, and no they didnt I ended up having to go in and tell them I needed a new trainer. the manager set me up with a new trainer but wasnt able to start right away due to being sick so I didnt have my first session til about November 2018.
for the last few weeks I have been trying to cancel my sessions as I am not using them and waste of money I could use somewhere else. So I went in and talked to the fitness consultant who said he wasnt able to cancel it had to be the manager. I contacted the manager and we had set up a date so I could go in and cancel, the day comes and he sends me a message that he couldnt make it as he had to work the night shift as one of his staff was sick. a few days go by and havent heard from him so i message him again still didnt hear from him. then I heard my current trainer had left as well and again no phone call to say he had left and could get a new trainer. I messaged the manager again stating I want a reimbursement of my sessions from when my trainer left which was around december 2018 as no courtesy call was made
I am still waiting for a reply
i have been trying to find the number for head office which the only one I have found is in New York
my member # CRC1110260
CLUB 8298
BRANTFORD ON

Text messages

OCT 18/18 Hey Joe it's Marie are you still at gym? I can come in to talk to you as I have to pick James up

I am here till 7ish

I am coming in just got here

Okay

OCT 21/18 Hey Joe
Sorry just got your message
My hours have changed at work I will now be 7-3 ongoing starting tomorrow so I can do evenings ongoing anytime after 5:30pm
Thanks Marie

Okay will work 9n it tomorrow for you and call you. Thank you.

OCT 22/18 I can do Wednesday and Friday at 630pm or mondays at 7pm and either Wednesday or Friday at 630. You let me know we can start tonight or Wednesday

Wednesday and Friday is good

Okay your booked Wednesday and Friday at 630 starting this week till week of xmas. Ur trainers name is chichi. Thank you

JAN 14TH/19 Hey Joe sorry to bother you late but I was in speaking to Joey and heard you are the one I need to cancel my PT sessions with, I am back in brantford around 4 tomorrow and Wednesday and I am off Friday if it's possible to meet with you to cancel

Friday would work best for me in am like 1030 or 11.

Sure I can be there for then
Okay. Sorry to whom am I speaking too.
Marie Depledge
Okay Marie see you then

JAN 17/19 Good evening Marie. I apologize in advance I will not be at the club Friday morning. Now. I had to work the night shift today and yesterday 10 PM to 6am. Our night msr has the flue. I might be in let afternoon. I will let you know. Sorry again. Thank you.

JAN 22/19 Hi Joe it's Marie can you let me know when you will be at the gym so I can cancel my PT sessions I pay biweekly and would like to cancel ASAP

JAN 23/19 9kay marie I over see 5 clubs so I am in and out. Can you give me your last name so I can check your member profile and see what I can do for you. Thank you.

Depledge
Also I found out last night the ChiChi left Crunch he was my trainer I did not receive a call to inform me he left so I would like to be reimbursed from when he left which I believe was December

Sent from my iPhone