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CB Retail Stores Michaels Stores 1965 Parkedale Ave, Brockville, ON, K6V 0B4, CA
Michaels Stores company logo
Michaels Stores
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Michaels Stores company logo

Michaels Stores

1965 Parkedale Ave, Brockville, ON, K6V 0B4, CA
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1 complaint
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Working hours
Mon
9:00 am - 7:00 pm
Tue
9:00 am - 7:00 pm
Wed
9:00 am - 7:00 pm
Thu
9:00 am - 7:00 pm
Fri
9:00 am - 7:00 pm
Sat
9:00 am - 7:00 pm
Sun
10:00 am - 6:00 pm
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8:54 pm EDT
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Michaels Stores - Behavior

July 27, 2020
Please bear with me while I relate my concerns. First I would like to state that I think the 30% discount you offer on only one item is ridiculous unless it is a high end purchase. When buying several balls of yarn this is not a bonus at all. Also it is extremely hard to decipher which items qualify for the discount and which don't.
Also when I was shopping in the store on Sunday July 26th, I purchased 2 jarred candles thinking that the discount would apply to one. That was wrong - turns out these candles belong to the 'everyday value program' and are therefore not eligible for the discount. This is indeed a mystery. How are customers supposed to know what is an everyday value item and what is not? This rule is too confusing.
My second annoyance was when I asked if it was seniors day and the clerk cheerfully responded that everyday was seniors' day! However I did not qualify for the seniors discount due to the candles I purchased. I was infuriated! Any store who has seniors day offers that discount to your purchase.
When my purchase was completed the candles were sitting on the counter, no wrapping, no bag! I have never had this happen before. I asked if I didn't qualify for wrapping either. The clerk immediately made an attempt to wrap the candles but I told her to forget it.
This was a most frustrating experience. Thank you for your attention. Your comments are invited.
Thank you
S. Jenner

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