Michaels Stores reviews and complaints 1
View all 252 complaintsMichaels Stores - Behavior
July 27, 2020
Please bear with me while I relate my concerns. First I would like to state that I think the 30% discount you offer on only one item is ridiculous unless it is a high end purchase. When buying several balls of yarn this is not a bonus at all. Also it is extremely hard to decipher which items qualify for the discount and which don't.
Also when I was shopping in the store on Sunday July 26th, I purchased 2 jarred candles thinking that the discount would apply to one. That was wrong - turns out these candles belong to the 'everyday value program' and are therefore not eligible for the discount. This is indeed a mystery. How are customers supposed to know what is an everyday value item and what is not? This rule is too confusing.
My second annoyance was when I asked if it was seniors day and the clerk cheerfully responded that everyday was seniors' day! However I did not qualify for the seniors discount due to the candles I purchased. I was infuriated! Any store who has seniors day offers that discount to your purchase.
When my purchase was completed the candles were sitting on the counter, no wrapping, no bag! I have never had this happen before. I asked if I didn't qualify for wrapping either. The clerk immediately made an attempt to wrap the candles but I told her to forget it.
This was a most frustrating experience. Thank you for your attention. Your comments are invited.
Thank you
S. Jenner
Latest Michaels Stores Reviews
Customer service/singer hd6700c sewing machine Mixed Experiences at Michaels Arts & Crafts Store deceptive advertising Store management Coupons that are never usefulGiving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.
We have received your comment. Thank you!