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CB Furniture Stores The Brick 990 Richmond St, Chatham, ON, N7M 5J5, CA
The Brick company logo
The Brick
reviews & complaints
The Brick company logo

The Brick

990 Richmond St, Chatham, ON, N7M 5J5, CA
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1 complaint
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Website
www.thebrick.com
Phone number
+1 (519) 351-7881
Category
Furniture Stores
Working hours
Mon
10:00 am - 9:00 pm
Tue
10:00 am - 9:00 pm
Wed
10:00 am - 9:00 pm
Thu
10:00 am - 9:00 pm
Fri
10:00 am - 9:00 pm
Sat
8:00 am - 7:00 pm
Sun
11:00 am - 6:00 pm

The Brick reviews and complaints 1

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12:11 pm EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.
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The Brick has left an official reply on this complaint.

The Brick - Grill chef bbq

Hello I bought a 72,000 bbq on Friday, June 17, 2022. We got it home and assembled it last night, June 20, 2022. While assembling we noticed there was no handle for the lid. We called the Chatham Brick and they did nothing to help us. Basically told the handle is in the box. We confirmed it was not in the box. Instead of suggesting some help they said it was our word against theirs. There was absolutely no customer service at all, just accused us of lying. We need a handle.

Desired outcome: We would obviously like a handle for the bbq. If this is how the brick treats their customers, then we will bring it back assembled for a full refund. Please contact me about my concerns

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Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

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The Brick representative's response
Jun 21, 2022 3:32 pm EDT
The Brick customer support contacts
Phone numbers

+1 (780) 930-6000

Address

16930-114 Avenue, Edmonton, BC, T5M3S2, CA

Website

www.thebrick.com

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Hello Jeff. . Reading your review has left us quite concerned. We’d love the chance to look closer into this and get you some support on this matter. If you would like to discuss this further, please email reviews@thebrick.com, along with your support ticket id #151608. Our Team will ensure we get your concern addressed and work with you to come to an amicable resolution. Thank you!
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