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CB Furniture Stores The Brick 10216 ON-26, Collingwood, ON, L9Y 4H9, CA
The Brick company logo
The Brick
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The Brick company logo

The Brick

10216 ON-26, Collingwood, ON, L9Y 4H9, CA
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1 complaint
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Website
www.thebrick.com
Phone number
+1 (705) 444-6341
Category
Furniture Stores
Working hours
Mon
10:00 am - 6:00 pm
Tue
10:00 am - 6:00 pm
Wed
10:00 am - 6:00 pm
Thu
10:00 am - 6:00 pm
Fri
10:00 am - 6:00 pm
Sat
10:00 am - 6:00 pm
Sun
11:00 am - 5:00 pm

The Brick reviews and complaints 1

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1:17 am EST
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The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
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The Brick - Defective dryer

We purchased an LG washer/dryer combo from The Brick, Collingwood in early February, 2022 and while the washer works well, the dryer shuts down after a couple of minutes leaving us to restart so each load can take much longer to dry. The Brick staff said the problem was a "defective board" which was confirmed by the repair technician sent...who also is unable to provide a repair date due to part unavailability. It turns out that the LG washer/dryer combo has a recognized 'motherboard' problem that some folks know about! When asked to pick it up for full credit, The Brick tell me they can't until they receive a 'Return Authorization' from LG so their combo sits in our Laundry room.

Desired outcome: We want this defective LG combo unit picked up for full credit.

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The Brick - Defective dryer
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Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

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The Brick representative's response
Mar 05, 2022 5:59 pm EST
The Brick customer support contacts
Phone numbers

+1 (780) 930-6000

Address

16930-114 Avenue, Edmonton, BC, T5M3S2, CA

Website

www.thebrick.com

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Hello Brian. We are sincerely sorry for the negative experience you had with us and would be interested in looking into this further. Please email all your details to reviews@thebrick.com. We hope we can be of assistance going forward!
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