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CB Furniture Stores The Brick 392 Silvercreek Pky N, Guelph, ON, N1H 1E7, CA
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The Brick
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The Brick company logo

The Brick

392 Silvercreek Pky N, Guelph, ON, N1H 1E7, CA
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1 complaint
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Website
www.thebrick.com
Category
Furniture Stores

The Brick reviews and complaints 1

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4:07 pm EST

The Brick - purchase is three months overdue

I am very disappointed not only with customer service but the level of professionalism within this store. On October 12/2019 I purchased a mattress and Candace full bed. The sales person Heather K. informed me the mattress would be in a week and bed frame in to weeks. Within that time frame I got only mattress. Today is December 8/2019 and I'm still waiting for the bed frame. From October 12/2019 I called almost every two weeks and heard the same story, it will be on Wednesday, then Saturday, then they told me the second week of November or second week of December. On December 7/2019 I got a call from Bricks just to inform me my bed frame will be approximately after December 12/2019. Is this a joke?!?! or maybe BRICK like to play stupid games! My question is WHY the sales person did not informed me on the day of purchase that the bed frame is currently out of stock. I called again to speak with manager and I was told that manager will call me back.She/Hi never called me back.

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