The Brick

I purchased this chair (invoice #0919139LLjKB) on September 19, 2021. It was delivered on October 3, 2021. When trying to put it together I found that there were 4 bolts required to install the back of the chair missing. I went to the Brick Lasalle store a couple of days later to see about the bolts. They gave me 4 bolts that were the wrong size. I had to go to Reno Depot to pick up the 4 bolts and washers. This took me in all about 1 week. One week later, I was sitting in my new chair and ended up on the floor as one of the legs in the starfish base broke off. After going to the Lasalle store and receiving very little assistance I made an online claim on October 16, 2021 (Event ID 8671003) and have had no contact from anyone since then.
This is the worse customer service I have ever received!

I was poorly answered and treated on the phone which results in I have lost my recliner and I am still paying the balance of what remains of its price on my brick card.
the sales adviser when answered my phone call wasn't professional. did not give my accurate answers. did not record information right in the system.
Had discontinued a phone call.
I am looking to receive my broken recliner back or get what I paid on it.
Thank you

I ordered a dresser from the kingston ontario store over 3 weeks ago I received an email saying it was ready to be picked up. Drove from gananoque a 40 minute drive to kingston to pick it up. Sat in the store for 40 mins for them to come back and say it was still in kitchener.. Then they offered free delivery to my home they arrived a week later to come in my home smashed my walls with dents and scrapes tore off paint etc... And then they dropped the dresser and broke it. Wanted me to send pictures to the bricks email of damage and keep the dresser I refused and made them take it back. Please explain what I would want to do with a broken dresser.. Then today the showed up again refused to leave the dresser after I explained to the lady last week that my son would have to sign who is under the age of 18. She said that would be fine fast forward until today he refused to leave the dresser I spoke to the driver on the phone stating I gave permission for my son. For the driver to hang up the phone on me and being rude.. At this point I call the store to see what can be done to be hung up on again from the operations manager named chris.. I called back for him to tell me he is giving me a refund on my product and that I wouldn't be receiving another one.. I stated that is unexceptable as we order that one for a reason I want that dresser it is the matching one that I had bought there for her whole bedroom set... Iam a very very disappointed customer and need this problem rectified asap...,. Sincerely a very very disappointed customer

My wife and I Purchased a King Mattress and Head Board and Bed Frame from the Brick located at Central Laval, 1530 Boulevard Le Corbusier H7S 1Y8 on Sept 7, 2019. The salesperson Jean-Charles Brunet told us the order was in stock and asked us when we wanted it delivered. We chose Saturday Sept 21 as the date of delivery. I took the day off from work and we sold our old bed only to find out that the delivery was not happening because the mattress and headboard we had ordered was actually on back-order. I communicated with the store manager Alexandre McGinnis only to be told that the sales person should not have told us that the items were to be delivered on this date, also the items were not in stock, and the salesperson charged my credit card for the full amount $3066.56, something that he should not have done according to the store manager since the items were on back-order! No one from The Brick communicated with us that the order was on back-order or that we were not going to receive our new bed on Sept 21. Like I mentioned we sold our old bed and are now sleeping on the floor! Had we known that the new bed was back-ordered I would not have sold my old bed so fast. The store manager offered us a financial compensation of an in-store credit of $246 but this is not sufficient for the lack of information and lack of communication that has caused me and my wife to sleep on the floor the past few nights and according to The Brick located in Centre Laval, there is no guarantee when we will receive our new bed.

I hope you can look into this situation and get back to us soonest with a very fast solution.

My invoice # 0907936LYPS and my name is Elias Koutavas and email is [protected]@icloud.com or call [protected]

So i purchased couches at the lachenaie, montreal store. I walked into the store with measurements of my living room, the sales woman safa assured me that the couches i chose would fit in the measurements i gave her. Yesterday they came to deliver the couches but refused to place them where they had to go, my girlfriend received them so she couldnt place them herself seeing how they are huge. When i got home from work i tried to place the couches and realized they dont fit in my living room. I called the brick right away and was told that if i accepted the delivery they cant change the couches? I am stuck with couches that dont fit in my livingroom, the manager refuses to call me back and whoever answers the phones there keeps telling me that there is nothing to be done. All i want to do is change 2 pieces for 1 so they will fit.

The brick in Kingston sold us a stove AS IS obviously we understand this term, but it was sold on the floor as returned, but fixed and In working order. We purchased this gas stove July 28/2019, we found out the stove Doesn't work 5 days later when we tried to cook a thin crust pizza and after 3 hours the stove was only at 275. The manager Chris tried to tell us its an installation issue meanwhile all the other burners on the stove work. Anything they can do to somehow pass the blame on the consumer they do! We have 5 children here to feed and they sold us a Defective stove not worried about my family's safety or anything. We know their quality control is garbage to as the previous stove owners left all their utensils and baking trays still with some food attached in the bottom drawer. Something we never thought to open while Is was on the floor. After only owning this stove for a few days I must now call the warranty manufactures and have it inspected on the 8th of August, they informed me it will be $129 dollars if it's a wear and tear issue ?! Well it's only been 8 days. I'm so pissed off it's not funny never buy anything from the BRICK they
Have absolutely no class or etiquette for their consumers we are just dollar signs and it's disgusting.

I have purchased several items in August 2016 for a total of 10, 000 approximately. I also purchased the protection plan which I paid $700 . Part of the sectional is completely damaged skin pealed and padding went down. I submitted a claim in April 2019. I got an email confirming my claim number ID 4252840 and was confirmed that someone would contact me within 7 days. Until mid July I had received no answer so I decided to contact them. Spoke to a Gisele, who confirmed to me that she did not know why no one had contacted as I was covered to the padding but not the pealing. Keep in mind that I am within my 36 months of purchase. She confirmed an amount and when I told her that I did not agree she told me that she verified and was able to give a credit of 959 + tx. but that she would have to submit to her regional manager and would get back t me within 5 days. Still did not received a call back after exceed the 5 days I called back and they told me that Gisele is way and that no one else could help me. Ridiculous service, nonchalant and simply they don't care...

The sectional that I purchased is discontinued and honestly do not which to replace it with another sofa because I am very dissatisfied with your service from the beginning. We had to have 3 deliveries because they could not get it right and items and certain items had a defect !

And since you do not offer replacement cost, which I should be entitled to it, which is 1800$ .You are depreciating the item ( I would never have purchased this insurance if they would have given me that information). They only gave me the wording of the protection plan after... I trusted the sales rep, big mistake !

Now since the item is discontinued I would like someone to contact me and confirm my credit amount for which I am entitled and also I wantto be able to replace it with anything in store except with sofa's since with that credit I am not able to find what I want and to not intend to pay for a difference for sofa's that I do not like to quality.

Since the item is discontinued I am allowed to chose anything I want, especially since it is not replacement cost. I have been in insurance for over 30 years and understand what I am entitled to.

So far service has been atrocious, and I am losing my patience.

Awaiting your response promptly

We bought the sectional sofa end of May 2016 from the brick
The surface on the faux leather sofa is peeling and the springs on the left side of the sectional are already dented.

I noticed it almost a year later but with work and a busy schedule I kept putting it off
We had guests the other day and said that it was totally unacceptable that a sofa start peeling a year after we bought it.
We avoid sitting on it so we don't get covered in the beige peeling.
Being a single mother of 3 I work hard and I am in debt. I think it's a shame and a waste of money!
I Request a refund / or a possibility to purchase another brand sofa.

Thank you! Happy New year!

I purchased a gas range on the don't pay a cent event. Within 6 months the oven blew out. The store made us wait for weeks promising an appliance repair visit. That never happened. After hounding them for weeks they finally decided to replace the stove. The salesman told me that my new "don't pay a cent event" date would start when I received the second stove. Six months later I have their finance company calling to say my Brick account is deliquent. I called the store for an explanation and I was told the salesperson should never has promised the financing would start with the replacement stove. I ended up paying interest because of this mistake. I never got an apology or real explanation. This store has been very deceptive and it seems like the customer is always WRONG. Kim