GoodLife Fitness

The day of the incidents date is September 16th, 2022 at the time of 12:35 am midnight.

I was in the dry sauna enjoying the sauna after my extreme workout, and then a blonde worker and a male yell asking if someone is in the change room from out side, and I replied that I am inside. Then the blonde white girl that is an employee at the sherwood forest mall location at London ontario, tells me to hurry up and get out because apparently they need to clean the change room.

I felt so frustrated, and wanted to tell her but I didn't want her to ban me from the gym for speaking up for myself. So I quickly got changed and and headed out.

While I was getting changed the one employee male looks middle eastern comes in the change room and literally watches me get changed, and is basically trying to tell me to hurry up and get out. They have no right to hurry me up no matter what the situation is. I was not able to take a shower all after the sauna all thanks to your staff.

Who does that, I really don't care what they need to do, I'm a customer and I pay over $70 a month for what to not be able to enjoy my membership? You guys need to hire respectful employees because I'm honestly disappointed and might cancel my membership from now.

We just had a baby in July of 2009. After that, in August, my wife was intersted in joining a new gym.
She decided to join the club at the Sherwood Mall in London.
I inquired two questions:
1) What if I break the one year contract?
2) I bought a plane ticket and we will travel abroad from December 12th of 2009 until February 18th of 2010. What happens?
The answer the Sales woman gave to us: 1) if you brake the contract you have to pay a 99 dollars fee and plus tax. And 2) You can put her on hold whenever you want for up to 6 months.
We’ve signed the contract then. We were safe with these answers and trusted the woman.
Now, in December when I came back to the Gym to put my wife on hold, they told me that we need a one year membership to do that. I was really shocked!
I’ve asked for the manager that showed me the contract and he said to me that he is bind with the contract, not words.
I replied that I had a document to prove (an issued Plane E-ticket with the date before the day of the contract) and that I signed the contract after the date of the ticket and with the promise that I could put my wife on hold.
I’ve argued that I’d face the sales woman to prove it and that a contract wasn’t enough, but the way how the contract was signed.
The woman wasn’t clear enough and of course, answering to me incomplete or unclear answers would make me sign on an easier way. I inquired the manager if this is the way how Goodlife treat its clients?
However, the manager told us that the woman that sold me the membership wasn’t working there anymore and that I could not prove it what happened.
He gave me a toll free number of the headquarters and I’ve called them. They said that the general manager has the final decision, and they called them and the woman told exactly the same thing to me.
I’ve e-mailed back and this was the answer:
Hi Fabio,

xxx is no longer employed with Goodlife Fitness as such we will not be contacting her. The final answer has been given to you and no further responses will be given from this office.

Yours in Fitness,

xxx
Member Experience Department
Goodlife Fitness Clubs
[protected]

In short – there is no one above him that you could solve this problem.
That is absurd!
So we’ve decided to complain to the world and show how they catch you with their contract and false promises. Watch out the signs!
This is how they make you sign contracts. I was a victim of Goodlife (or should be Bad death Fitness) and they don’t care about their clients. They do not honor what they say in the signs. Watch out!
I will not give up and I will try to reach the person (above the manager) that could solve this problem and honor what was promised by a former Goodlife’s employee. (By the way – why she’s not there anymore?). I want 1) to face the former worker but they don’t trust me and don’t want to give me this opportunity to prove what I’m saying or 2) to put my wife on hold as was said to me.

Fábio Chagas Theophilo
writing from abroad