The Brick

Purchased a leather sectional sofa set. After about 1.5 years of use the leather started to peel off in a few of the touch areas of the sofa. The item was advertised as genuine leather. I went the Milton Ontario location that it was purchased from and spoke to one of the managers. I explained what was happening and also showed him pictures. He said the I was past the one year mark for warranty but due to the nature of the issue I was having he would send a specialist out to the house to take a look. If it was deemed to be a manufacturers defect it would still be covered. Someone did come out to the house and took a look. He advise my wife and I it was definitely defective and he would send the report back to the Brick and someone would call me a week later. Approximately 10 days later I received a call from the Brick advising me it was being covered due to the defective material. They said they have ordered the new sections (2) and would notify once they received them (3-4 weeks approximately) and I could schedule a date for them to come to the house. Approximate 6 weeks passed and I had not heard from them so I called. They notified me it was not being covered any more. I asked why, they said it was outside of the 12 months. I asked to speak to the manager. He said he spoke to all managers and no-one would come forward abut this incident and deny it ever happened. I said well you know that's not true Its in your system. He confirmed it was in the system but couldn't do anything to help me. The event ID for this claim in their system is 7088643. this is what is used to reference this claim with the brick.