Samsung

In December 2020 we purchased a new Samsung dishwasher to replace our old dishwasher that had a ruptured hose which caused water damage to our finished basement and also to the kitchen cabinet that housed the dishwasher. When we purchased the dishwasher we thought it could be installed immediately; unfortunately shortly after the purchase, the insurance adjuster informed us that it could not be installed until the kitchen cabinet was rebuilt. The dishwasher sat in it's packaging unopened in our home until March 2021 when the cabinet was rebuilt.
We installed the dishwasher on Sunday, March 14th 2021. The last part of the installation was adding a kick-plate; the kick-plate has 2 tiny machine screws about 1/4"long (guessed by looking at the picture in the Owner's Manual and the kick-plate holes). We carefully searched the packaging of the dishwasher to find these 2 screws, but after much effort they were not found, we assume they were not included. On Monday, March 15/21 we contacted Samsung Parts Canada to ask them to send us the missing screws. They responded Thursday, March 18 /21 saying that they had to charge us for the"parts", I didn't think this was fair and they said to contact Samsung customer service. I chatted with customer service today to explain the situation and they said that the 2 little screws needed to be paid for because we reported them missing beyond the 48 hour after purchase deadline. I think this is terrible, we paid over $900 for the dishwasher, we purchased in good faith thinking it could be installed immediately, (it couldn't) and the screws should have been included with the new dishwasher... But were not. Just for goodwill and for the fact that we will need to replace a fridge and stove in the future, they can't send us 2 little kick-plate screws? How much could they possibly cost?

bot a samsung washer from the brick after 2 months of use product was not working properly, called the brick they had a no return policy after 2 days ( which is terrible ) they told me to call samsung, i called samsung they sent a repair guy who fixed the problem something to do with a computer chip and wiring, the washer worked breifly then broke again, called samsung again saying i would rather get a new washer than have washer fixed again, samsung said there is a no return policy only a fix policy, they sent another repair person who this time fixed a motor part, washer worked for a while then started to make a loud noise, called samsung to complain about washer and that i wanted a new one, they said once again no return policy and sent another repair person this time it was the drum bearing, so if i heard right from the repair person samsung probably payed the repair place close to $ 2000 parts and labor to fix my washer 3 times instead of just replacing the washer, im am now waiting for the next part to break, they have lost a customer for life, terrible return policy