Samsung
Reviews and Complaints

I submitted a pre-order request for the Samsung Galaxy S25 Ultra (1TB version) under the official campaign announced by Samsung Middle East. Based on an official confirmation from a customer service representative that the device was available, I went through the trouble of issuing a dedicated bank card and funding it specifically for the order. This process required time, effort, and trust in the company. However, I was shocked to find that my pre-order was canceled without any prior notification or alert. To make matters worse, the customer service responses I received were repetitive, unprofessional, and devoid of any practical solutions. They simply pointed to the campaign’s end date of February 12, despite the fact that I fulfilled all requirements within the designated time. I reached out multiple times and even escalated the issue to Samsung’s headquarters, but the responses remained cold and generic, which reflects a complete disregard for customer trust. Such conduct is unacceptable from a brand of Samsung’s caliber. I am sharing this experience to warn others about dealing with Samsung Middle East and to demand accountability from those who compromise the brand’s reputation and dismiss consumer trust. If the issue is not resolved urgently, I will be forced to escalate the matter through media and legal avenues.
Faris ghanim
Iraq-Baghdad
[protected]

For approx. 2 weeks now I have been trying to get help with 2 issues on the s25 plus. I have their online chat reps are script bots who answer nothing but will sit silent 80% of the time and just repeat the same scripts. The phone support was no better (but at least tried to answer). I can according to the phone support I can take the phone to a service repair place. The issue is a normal setting (doesn't exist where they claim). To name 2, issue 1- when starting, restarting or turning off the phone there is a carrier tone, not had this since the s9 phone. I can not find any setting anywhere or online (manual etc..) to turn this off, seems a simple matter to me

2- after getting the Feb. 2025 update (first update for the phone) last month a issue resulted immediately after (hint it did not at any time prior happen and did not happen on any previous phone ever). Got the update, installs etc... Get the restart prompt (restart) and the issue is there and constantly there (just a coincidence I guess). There was however in the notification for the update (Android and Samsung update) small mention of updating apps which I don't think I have noticed before. Did not say anything else and I did not see any way to opt out or do anything beyond seeing the words.

Anyway upon that restart (after being prompted by the update) I now get a notification sound and a icon in the top left of 4 dots, 2 at top, 2 at bottom (think square) swiping down on this (again never had this ever prior) has a message telling me I need to update my apps and lists each app and gives the total size of the apps to update, on the bottom of this notice it has 2 options left says wait for wifi connection on right says use data (that's to update the apps). there is no way I can find to stop this notification, as a result this now happens daily sometimes more than once (depending on how often I might turn or restart the phone)

Let's review never once on any previous phone, get new phone wasn't there prior to update and now appears I have in the galaxy store set to not auto update the apps, and I will point out it's not a galaxy store notification doing this since the update. The apps that are being mandated for update is a global fund app. None of the apps being mandated are anything beyond optional, none of these have any real purpose or function in regards to the security or function of the phone at all. Why are they forcing optional updates? Do we not have choice anymore? As for taking it to a service repair place? as suggested on the phone what would they do beyond the obvious "update the apps" and give me a stare wondering why I'm wasting their time

On June 3, 2024, I purchased an AR35 White AR12TXHQBWK A++ 12000 BTU Inverter Wall Type Air Conditioner from the EPATeknoloji store on the Hepsiburada website. The seller promptly shipped the item, and with HepsiJet XL’s fast and seamless delivery, the product reached me on June 5. On the same day, I called Samsung Turkey customer service to create a service request, but they called me back after three days. When they called back, they scheduled an appointment for June 15, the day before the holiday. Their explanation was that this was the earliest date available due to high demand.

If I bought an air conditioner during the summer heat, the purpose is very clear; such a long waiting time is unacceptable. Every summer, people purchase air conditioners more than in other months, their air conditioners break down, and they need maintenance. The service should have an operation plan accordingly. Saying “we can only schedule this date due to high demand” is disrespectful to the customer. It’s like telling a thirsty person to drink water after 10 days or leaving a deceased person at the grave for 10 days. These things might seem trivial, but this truly shows the value Samsung Turkey and its authorized service give to their customers.

I called the authorized service and Samsung Turkey customer service many times. I suggested, “I’ll pay out of pocket to have the installation done myself, and you can come and approve my warranty then.” They said they couldn’t do that and that they had to install and approve it themselves. I wasn’t given this air conditioner as a gift, nor will I receive payments for using it. It’s a product I paid for, and the purpose of an air conditioner is to cool down during hot summer days. Why they want to make the customer suffer, I have no idea. Also, I’ve been working all year, waiting for a vacation once a year, and they say they’ll come on the day before the holiday, preventing me from going anywhere. Another concern is that they might call on that day and say they couldn’t come due to high demand, ruining my vacation, or they might come and say additional things need to be done, delaying the solution until after the holiday.

I will never purchase even the smallest product from Samsung again. It’s clear they do not care about Turkey. When I told this situation to my close friend in France, he said this was unacceptable, but in this country, monopolized brands like this treat us as second-class citizens with our own money. In short, I do not recommend their air conditioners or any other product from Samsung Turkey.

They make a beautiful appliance but they will do NOTHING for you once you pay thousands of dollars to own one.

I purchased a Dacor refrigerator, specifically Model DRF427500AP in October 2023. However, when it was delivered it was missing its leveling feet. I contacted Dacor and Dacor scheduled an authorized service provider to inspect the refrigerator. As a result, the missing parts were ordered and set to be installed at a future date once they were delivered. After significant delay, the missing parts were delivered directly to my home and Dacor scheduled another authorized service provider to install the parts.

The parts were installed on January 31, 2024 and the refrigerator was placed back in its original location. However, in doing so, the Dacor’s service provider caused significant damage to the sides of my new custom cabinets and damaged the front and bottom refrigerator doors so that they are not able to be closed properly. I immediately contacted Dacor and provided several photographs of the damage and was advised on numerous occasions by Dacor customer representatives that I would be contacted to further discuss the matter. However, to date (March 23, 2024) I have yet to receive a resolution or even a response. Due to the negligence of the service provider scheduled and authorized by Dacor, I have been left with damaged cabinets and a refrigerator that is not able to be utilized properly and a bunch of empty promises.

My issue isn't with Samsung but with the RXO delivery service. They changed the date on me twice without asking me to make sure it was OK. I was not informed of the second change at all! So here I am, at home because I took PTO from work to be here, and they screw me over again! With no offered solutions from them! Samsung better start going with a different delivery company soon.

We purchased a Samsung Bespoke state-of-the-art refrigerator ($2000) from Lowe's on Friday, June 21, 2024. From the start, this amazing refrigerator was malfunctioning; the freezer was freezing up. There was a considerable build-up of frost in and around the freezer drawers, and they became difficult to open and close. Still on the manufacturer's warranty (Samsung), Samsung repair service came out four times for this same problem. We were given every "story" in the book about what we were doing wrong to cause the problem. According to the service person "we open the refrigerator door and/or the freezer drawer too much", or "we keep the refrigerator door and/or freezer drawer open too long", or "there is not enough space around the frig for airflow", or "our kitchen is too hot so we should keep our two fans on all the time", or our freezer temperature is too low or too high”! All of the excuses are silly, unfounded, and bogus! After many discussions with dozens of Samsung representatives, almost a year later, sometime in April 2025, Samsung agreed to replace the refrigerator (Ticket #4179523414). On Saturday, May 31, 2025, a replacement was delivered, but it turned out to be a much less expensive and inferior model, as well as the wrong color and size. The delivery person Troy, who has worked for Samsung for a long time and knows how things go at the Samsung exchange department, didn't think we should be taking a chance keeping our refrigerator given that the freezer drawer was getting more and more difficult to open and close, so he suggested that we keep the inferior one and call Samsung on the Monday following this delivery. I called Samsung on Monday, June 02, 2025, to discuss the delivery of the incorrect refrigerator exchange that was made on the previous Saturday. After going through several representatives, which happens all the time when calling Samsung, I spoke to Alex, who saw on record that we indeed received the wrong refrigerator. At first, he asked why we didn't refuse the delivery of the wrong model, but when I explained that we were having a hard time opening and closing the freezer drawer, he promptly made arrangements to get us the correct model as quickly as possible. He said it would take about 10 business days for the delivery to take place. It is now June 22, 2025, more than 10 days later, and we are still waiting for our model. I called Samsung several times last week, and I was told that the exchange process still has to be approved. My understanding from Alex was that the approval was given and that delivery arrangements were already made by him. I have since called Samsung about it and asked that a supervisor call me. No answers from Samsung. I would like to mention all of the representatives I have spoken to about this situation. This list does not include the representatives for the four repair services: Raphael, Jose, Fernando, Emma, Jose (not the same one), Mark, Joseph, Christina, Theresa, Shaira, Esmeralda, Troy, Julio, Andrew, Alex, Carlo, Ivan, and Jimmy. I may have missed a few names. We want our top-of-the-line $2000± white Samsung Bespoke, model #RF23BB860012AA, and we want it now!

I purchased this refigerator on Sept 25, 2018 (Order No [protected]) with the extended warranty.
I have been having on and off problems with the ice maker fsince the end of the warranty I find is totally unacceptable considering the price I paid, 3299.00. I am participating in a class action lawsuit but that does not solve the problem I am having. I would have to call and pay a repair company which I have heard cannot resolve the problem , I am also retired now and cannot afford a few hundred dollars. I think that the store where the item is purchased should also bear some responsibility for the cost of the repairs.

On Thursday, June 12th, I took my Samsung Galaxy Z Flip 5 to the authorized Samsung service center, Yıldırım Elektronik in Antalya, requesting that the inner screen protector (film) be replaced. They informed me that due to a visible impact on the screen caused by a lighter falling on it (Point 1), they would not be able to replace the screen protector. However, since the device was still under warranty, they offered to inspect it, and I left the phone with them.
Later the same day, I was contacted and informed that the screen had been deemed as user-damaged and that a replacement would cost 13,700₺. I had not requested a full screen replacement — my only request was to replace the inner screen protector.
On Friday, June 13th, I went to collect my phone and noticed that the screen protector had been removed and then reattached improperly, leaving the screen looking like a “minefield.” The representative at the service desk initially refused to assist. I insisted that I came in specifically to have the screen protector replaced, and while they acknowledged the damage prevented them from changing it, I questioned why they would remove the film and then haphazardly reattach the old one. After much insistence, a new screen protector was finally applied, and I took the phone home.
Later that same day, upon inspecting my phone at home, I noticed a dead pixel issue at the folding line (Point 2). The next day, Saturday, June 14th, I immediately returned to the service center and explained the situation — that I had just received the phone back the day before and was now experiencing this new issue. I reminded them that the same service center had previously replaced my screen for a similar issue under warranty.
Despite this, they stated that since a repair quote had already been issued due to a prior damage assessment, my warranty would no longer cover the new defect, even though this was clearly unrelated and likely a chronic issue common in this model. They added that if I paid for the repair, my warranty would remain valid; otherwise, it wouldn’t. This contradicts the fact that my device is still under warranty until November 2025.

I bought my Samsung's Galaxy Watch Ultra only 3 months ago occasionally in UAE and went to Serbia for a long time. The watch's sensors stopped works 3 days ago and local (Serbian service centre) told me that I must pay for the diagnostic and possible repairs. The UAE service centre provide me with the answer that it can be repaired free of charge in case on coming to the Gulf countries.
I'm not available to pay another time for the same good in a three months or go to the Gulf countries to avoid paying.

In January 2021, I purchased a top-end Samsung QLED TV for SGD 4000 in Singapore, trusting the brand’s global reputation for quality and durability. Fast forward to April 2025, and the TV has developed horizontal lines across the screen — the diagnosis? A failed panel, just four years into ownership.

I contacted Samsung support, only to be told that replacing the panel would cost nearly SGD 2000 — almost half the original cost! Despite my multiple appeals, Samsung has refused to offer a free replacement or even a goodwill exception, citing that my warranty has expired.

Let me be clear — I am not a one-time buyer. I have a Samsung QLED TV, top-end Samsung fridge, Samsung sound bar, and a premium Samsung washing machine at home. I’ve always trusted the brand and recommended it to others.

What is the point of buying premium if it doesn’t last?
Where is the empathy for loyal customers?
Does a failed panel in just 4 years reflect Samsung’s definition of “quality”?

I’m extremely disappointed by the lack of ownership and customer-first thinking from a company of this stature.

Samsung, you can still do the right thing — acknowledge that this is not acceptable for a premium product and offer a free panel replacement as a one-time gesture. Your silence and refusal so far say a lot about how you treat loyal customers.

#Samsung #QLED #ConsumerRights #DisappointedCustomer #SamsungSingapore #PoorService #LoyaltyMatters #CustomerExperience #CASEsg #PremiumPriceCheapQuality

I am writing to raise a formal complaint about my experience with Samsung UK, specifically regarding the failure to deliver the free promotional earbuds that were promised as part of my Galaxy S25 Ultra purchase. Order placed on: 28 January 2025

I have been waiting since 8 February 2025 for these promotional earbuds, and despite repeated attempts to resolve this issue, I have received no contact or update from Samsung.

On 8 March 2025, I spent ninety minutes on a live chat with a Samsung customer service agent named Steven. As a disabled person living with chronic pain, this was a very difficult and exhausting experience. I was assured that I would be contacted as a matter of highest priority, but since then, I have heard nothing.

I have also emailed customer service and the President’s Office at Samsung United Kingdom, but my emails have been ignored.

This situation has caused me significant stress and frustration. I am extremely disappointed that a company as large and well-known as Samsung would treat a customer, especially one who is disabled, in this way.

I am requesting an urgent resolution to this issue and for Samsung to deliver the earbuds that were promised as part of the promotion.

Samsung, please treat this matter seriously and resolve it without further delay.

Bought phone directly from Samsung on 08/13/24. After ~2 months of use, with no drops or similar misuse, the main screen suddenly stopped working. Found at least 15 similar documented cases in the Samsung Forum indicating it is a recurring, known, manufacturing issue.
Sent phone to Samsung Service, ticket #4178695282. Response was: "No Warranty" and a $345 invoice for the repair was sent (?). I do not agree and told them I do not want a flawed designed/manufactured phone anymore. They closed the ticket and said it is what it is, and the faulty phone will be returned as is. Despite asking to talk to a manager to try to escalate and further explain the frustration with their products, the answer was always de same: "There are not managers available", no phone number or email, either, to escalate further.
In summary, Samsung is not only refusing to acknowledge they have an evident manufacturing issue with the Z Flip 6, but are ripping off customers still advertising and selling it, not to mention that their customer support is greedy, rude and unresourceful, (especially in their service facility in Texas). Such behavior and lack of customer care deserves a potential class action suit, for sure. I have been a Samsung Customer for more than 20 years, but after this experience, this is the last device, of any kind, that I dare to buy from this company ever.
Below, just a glimpse of the several links to exactly same complaint poorly resolved by Samsung in the last 4 months:
-https://eu.community.samsung.com/t5/galaxy-z-fold-z-flip/z-flip-6-various-issues-and-samsung-tmt-first-warranty-refusal/td-p/11028839
-https://us.community.samsung.com/t5/Fold-Flip-Phones/Inside-screen-stopped-working-after-update-Z-Flip-6/td-p/3002066
-https://eu.community.samsung.com/t5/galaxy-z-fold-z-flip/z-flip-6-unresponsive-screen/td-p/11010887
-https://r1.community.samsung.com/t5/galaxy-z/defective-samsung-z-flip-6-main-screen-is-blank/td-p/30067612
-https://us.community.samsung.com/t5/Fold-Flip-Phones/Flip-6-Inner-screen-freezing-and-charging-port-not-working/td-p/3003759

Dear all,

I am writing to express my extreme dissatisfaction with the recent service experience I received from Samsung Egypt concerning the repair of my TV. This email details a series of concerning incidents that raise serious questions about a potential manufacturing defect, unethical business practices, technician incompetence, and a blatant disregard for customer satisfaction.

Unexplained Malfunction of Infrequently Used TV

My primary concern lies with the sudden appearance of horizontal lines across the screen of my Frame model (65-inch) TV. This is particularly perplexing because the TV is located at my summer house and is used infrequently. It is highly unexpected for such a significant technical issue to arise with minimal use, especially in a controlled environment. This leads me to believe there might be an underlying issue with the TV's manufacturing process. I am eager to understand the potential causes of this problem, including any possible manufacturing defects.

Subsequent Service Lapses

On Sunday, June 23, 2024, I contacted Samsung Egypt to address this issue. While I understand the TV might be out of warranty, the subsequent events raise serious concerns:

Technician Incompetence and Misrepresentation: The technician assigned to my case lacked the fundamental qualifications and expertise to address a complex technical issue. His unprofessional attire – sweatpants, a t-shirt, and sneakers – was an initial red flag. Even more alarming, I discovered he holds a diploma in commerce, a field entirely unrelated to television repair. This raises serious questions about Samsung Egypt's technician selection process and quality control measures.

Rather than conducting a proper diagnosis check panels and HDMI perhaps consider changing them, the technician only performed a factory reset and hastily left, claiming the screen required replacement. This action rendered our remote control inoperable, necessitating a follow-up visit. It is utterly unacceptable to dispatch a technician with no relevant technical background to handle a sensitive electronic device.

Spare Part Inquiry: On June 2, I inquired about the timeline and cost of the required spare part. I was informed that the team was working on it, but no further updates were provided.

Unethical Cancellation: On June 5, during an official holiday, I received a call from one of your employees I believe in the accounts team called “Nisreen", who asserted that I had requested the cancellation of the spare part order. I explicitly stated multiple times during the call which you can check the records that I had made no such request. Despite my objections in numerous occasions during the call, the order was canceled and Samsung Egypt sent me a message indicating the cancellation was according to my request!. A copy of the message received is attached which is extremely violating my rights as a customer, and acting against my well. It is an act demonstrating a disregard for customer satisfaction and well-being. This unethical act caused significant emotional distress, as it left me without a resolution and feeling unheard. This underhanded tactic demonstrates a complete disregard for customer satisfaction and a willingness to mislead for reasons unknown.

Lack of Support: Following the cancellation, I attempted to contact Nisreen, but her number was inaccessible. I had to resort to the call center, where I encountered further frustration. The case was closed without explanation, and when I requested its reopening, I was informed that IT issues prevented this. This lack of support over the weekend was disappointing and reflected a disregard for customer needs.

Internal Coordination Issues: It is evident that your operations teams (accounts and complaints) are not aligned to prioritize customer needs. The inflexible process hindered my ability to reopen the original request promptly or to get any support of the complaints team following the closure of the request against my well.

Insufficient Resolution: On June 29, I received a call from the complaint team indicating that action would be taken against the employee involved. However, this does not address my concerns. I requested an official apology and a meeting with the complaints team, both of which were declined. Such a response is unacceptable for a brand of Samsung’s statur

I vehemently refute this claim. This underhanded tactic demonstrates a complete disregard for customer satisfaction and a willingness to mislead for reasons unknown. My attempts to reach Nisreen afterward proved futile, and the call center offered no assistance. The case was inexplicably closed without explanation, and reopening it was allegedly hindered by "IT issues." This lack of support over the weekend was not only disappointing but indicative of a system that fails to prioritize customer needs.

Internal Disarray and Inflexible Processes: The complete lack of communication between your accounts and complaints departments further highlights internal inconsistencies. Their inflexible processes hindered my ability to promptly reopen the original request.

Insufficient Resolution Offered: While I received a call on June 29th indicating action against the employee involved, this does little to address the core issues. My requests for a formal apology and a meeting with the complaints team leadership were both rejected. Such a dismissive response is utterly unacceptable for a brand of Samsung's stature.

As a loyal Samsung customer across various countries, this experience has severely eroded my trust. To rectify this situation, I urge you to take the following steps:

Conduct a comprehensive investigation into my complaint, with a particular focus on the unethical cancellation of the spare part order and the possibility of a manufacturing defect in the TV.

Facilitate a meeting with the head of the complaints team in Egypt to discuss these service lapses and ensure such incidents are not repeated.

Provide appropriate compensation for the inconvenience caused by the unethical act of your employee, the technician's incompetence and the emotional distress.

Issue a formal apology letter acknowledging the shortcomings in your service.

Investigate the cause of the TV malfunction, particularly considering the infrequent use of the device in a controlled environment.

Addressing these issues promptly will not only restore my faith in Samsung but also demonstrate a commitment to resolving customer concerns effectively. My request number is [protected]. You can reach me at +[protected] to discuss this matter further.

Thank you for your time and attention to this serious matter.

Sincerely,

Hala Mohamed

Dear All,

I would like to submit a complaint regarding a horrible experience i had here in Egypt to buy a Samsung Product which made me now think twice and searching for other brands who offered a better experience!

Sorry to say that Samsung Egypt has successfuly turned me from a loyal customer ,almost 90% of my house elecrtonics are samsung... to doubt the whole brand!

It started when i wanted to buy a wirless vaccum cleaner (Jet 60 Model: VS15A6031R4). I went to their website but i couldnt find the product so i reached out to Samaung of Facebook who kep sending me automated messages on visitng the website or retail stores!

Went back again to the website and contacted someone from the chat team and they told me its not availble online and i need to check the stores.

Today I went to Mall of Arabia mall store and surprisingly its not even on their system so i went to another store near by in The Gate Mall and as expected its not there!

I asked how can i know where it is instead of going here and there as mu time is limited and all what they offered was they said you need to contact each store separately !

Am i supposed to cross the glob to buy your products isnt there anyone who can give me an answer on where to find the device and buy it?

At the store i called the customer care and Marwan (The CC rep.) has shown me the worst customer experience ever, with zero empathy.. zero professionalism and i when asked to talk to a supervisor he refused to pass the call... All what he did was make me more angry and frustrated that i couldnt even continue the call!

The question is... is it my fault to even think of buying a samsung product? None of the whole stream of samsung support went a tiny extra mile with me despite im a closed deal!

I am now searching for similar product in other brands as none of the samsung staff were able to help.

WHERE the nightmare started, purchased Samsung fridge in Nov 23, it leaked, then would not get cold a month later. Called Samsung, they said Cone appliance couldn't come for 2 weeks, MY mother is 90 years old takes medicine, and had knee surgery, I asked samsung to send a loaner until repair guy fixes fridge, they said NO, I had to buy a temporary fridge for her to EAT and have ice for her Block for her knee replacement, Cone appliance comes 2 weeks later, said it needs a compressor, orders one, takes another week, comes back gets up inside fridge and the entire inside of compressor area was damaged/broken, he said it could not be replaced the fridge will never work again too much damage, he said call Samsung get an exchange or Refund. I called they said they couldn't exchange fridge for at least 4 weeks, WE couldn't wait, so LANDER said I'll issue a refund on Jan 29th, he text me asked for Receipts, which I text the same day. NEVER HEARD FROM HIM AGAIN. TODAY, March 10th, still no refund, I contacted samsung again today, spoke with Ramises, he assured he would escelate the refund. I have to say WE have always purchased ALL of our appliances, phones, and TV's from Samsung, and never had a problem. TODAY we are disgusted with the service we have received to date about this refridgerator. BEFORE I file a complaint with the better business bureau and put my horrible experience on social media I'm giving Samsung a chance to redeem yourselves to refund my 90 year old mother the price she paid for the LEMON refrigerator she purchased at LOWES. We are very unhappy, she has had stomache problems since all this happened, since Jan 29th I had to purchase another refrigerator from Home Depot so she didn't starve to death waiting on Samsung to refund her money, she is on Social Security, and your companies lack of empathy, to an old women after she purchased your product is disgusting. I expect a phone call from a supervisor letting me know they have escalated her refund to her credit card. within 24 hours i'll go public about this nightmare we have had to deal with since DECEMBER.

Model # RF 32CG5300SRAA

Serial # OBXG48CW702301H

Purchased at Lowes:

Made numerous contacts with Samsung, they asked for reciepts, we submitted them Jan 29th. STILL NO REFUND, JUST EXCUSES.

Karen Bavis

c/o Cynthia Howells

8780 Milport drive

Boynton Beach Fla 33472

561.502.0060

We purchased our dishwasher December 1, 2023. It has been throwing a code since early January, 2024. We have tried to get our dishwasher repaired. We have gone through Samsung and have had one repairman come to look at the dishwasher. Now Samsung is saying that they can not get the parts to fix the dishwasher. They have transferred us to Exchange Department. We have sent the receipts for the dishwasher. When we try to call, we have to jump through many hoops and eventually get hung up on. We have spent hours on hold. I want to know when we will receive credit for our dishwasher so that we can replace it.

On 31/1/2024 I bought a TV from the Samsung UK website. It had a retail price of £999 with 10% discount, 5 year warranty and 6 months free Disney+. I also traded in my old TV for a further £100 discount.

My Samsung account shows the TV as registered, a requirement for the extended warranty, but with a warranty of 1 year. I went through the registration process again using a different link to begin a 'claim' process for the 5 year warranty which I believed to be part of the original deal. Within a few days I received an email to say the 'claim' had been rejected:

"Serial Number already used in another Samsung promotion/ non-cumulative offers"

During a subsequent phone call to Samsung I was advised that the mysterious promotion which had negated the 5 year warranty was the 10% discount. This was calculated automatically during checkout so Samsung might as well have offered a lifetime warranty if its system was programmed to cancel it.

The woman I spoke with eventually saw the logic in this and told me that she had upgraded the warranty manually but it was subject to confirmation by the claims process. In less than an hour I received a second email rejecting my claim for the same unspecific reason.

The TV performs very well and I'm pleased with it but I wouldn't have dreamed of buying it without the 5 year warranty. Maybe it'll last forever and never need attention but I want the deal I signed up for. There's nothing on the TV's webpage to suggest that the 5 year warranty is in any conditional on any other factor.

Samsung changed the price for the same model to £1099 with £150 cashback a couple of days after I bought mine but the other details are pretty much as they were when I bought mine:

https://www.samsung.com/uk/tvs/qled-tv/qn85c-55-inch-neo-qled-4k-smart-tv-qe55qn85catxxu/

On November 12th, 2023, I purchased two Samsung Galaxy S23 Ultra smartphones for a total of $3,030.66, taking advantage of a significant discount ($1,097.98) and an 'Online Exclusive' offer. The phones were promised to be shipped by December 26th, 2023. However, my experience following this transaction has been fraught with inconsistencies and disappointment, leading me to believe that Samsung Canada may be engaging in misleading and potentially unlawful business tactics.

Firstly, on December 12th, I was informed of the unavailability of my initially chosen color and was compelled to select alternative colors. Despite this, I noticed that Samsung's website continued to accept orders for these colors, which raises questions about the authenticity of the stock shortage claim.

Secondly, despite receiving assurances from Samsung's support team on December 23rd regarding the fulfillment of my order, my order was unexpectedly canceled on December 30th. This cancellation not only occurred after the discount period but also exactly 30 days after the order date, suggesting a possible bait-and-switch strategy. I believe this delay was a deliberate tactic to prevent me from purchasing from competitors during the holiday season.

This situation has not only resulted in a financial loss but also considerable emotional distress, exacerbated by the fact that I had purchased accessories in anticipation of receiving the phones.

In light of these events and the discontinuation of the Samsung Galaxy S23 Ultra, I am seeking an equivalent replacement for the products I initially ordered. I request that Samsung Canada Online Shopping provide me with two Samsung Galaxy S24 Ultra models, each with 512 GB storage and 12 GB RAM, at no additional cost.

After Samsung Turkey did not fulfill its campaign promise by giving Ininal Card ®, the Consumer Arbitration Committee found Samsung Turkey (Samsung Electronics Istanbul Pazarlama...) unfair with the decision of defective service. Enforcement proceedings were carried out by the enforcement office and foreclosure proceedings were carried out against 23 banks, and the campaign promise was collected. I am very much dissapointed with the experinece I have gone through with Samsung Turkey. From now on, I, my family and my relatives will never purchase any of Samsung products.

I brought this fridge from Best Buy and had it delivered and installed by Best Buy. The fridge is supposed to be ice marker ready. The freezer section is set up for the ice maker. There water valve, not tubing to the ice maker nothing that has to do with water for the ice maker. The fridge was purchased this year (2024).

I brought this fridge because it was to be ice maker ready.

I returned a Samsung Z Fold 5 to BestBuy that I ordered from Samsung. I have called 5 times to receive a refund and emailed the receipt over and over and still no refund is every issued. They always escalate my phone call to someone but it is never resolved.

I purchased a Samsung Z fold 5 on Dec 26th. Picked it up from BestBuy on Dec 27th and returned it on Dec 28th. I have not received a refund. I was told that once Samsung Received my return that a refund would be issued.

I have attached the receipt provided by BestBuy.

My wife and I are senior citizens. A neighbor called the fire dept because they could smell gas. we are on the 1st floor, and they live on the 3rd floor, It seems that the shaft of the back of the stove knobs are all cracked, and you have no idea if the stove is on or off, The fire dept called the gas company and they removed the knob and said they could turn our gas off. They placed a RED tag on the stove, and we had to get it fixed. We bought a 5 year extended warrantee, and phoned them only to be told it's "Cosmetic" and not covered. We bought the stove so we could cook our dinner and with those broken knobs (that just spin) we can't use the stove for it's intended use. I went online to see if I could buy new knobs and found out that the part number has been changed to a new part number. Those new knobs are over 100.00 each. The stove is 2 years old and because we live on a limited income, we can't afford new knobs prices over $100.00 each. I phoned Consumer Protection, and they are sending us forms to fill out and send back to them. we have 1 good knob and have to pull it off and put in on another burner so we can use the stove. The old part # DG91-03443A changed to part # DG94-04397A. We need help.

We have spent over r300 000 just on display screens we got them not even 2 years ago, now the screens contrast is different between all of them and settings don't help. The display screens were taken to samsung repair centre where they said they would sort out, on receiving them back we only got some units back, and the units that were 2 years old, now they say they cant get spares, and that are stopped to be made, then was promised new units that never happened and made our supplier replace with other 2 year old units out of their stock, these were also faulty, and again was told they cant do anything and returned the units not working, we now have them at tv repair specialist that says he can sort them out. Why cant samsung give service to their units, that still under guarantee. And others can.

Secondly the hoax of the vouchers when buying samsung products, where u have to register and send a sms, and nothing is received, we have r20 000 of vouchers that we have not received, they make such good looking deals and give you a run around with no with results, this is called false advertising and is actually stealing from their customers.

To this date samsung still cannot and wont give the customer after service promised, we have stopped buying any of there products as samsung is a bunch of thieves.

Was sitting on my couch watching TV when suddenly we heard a sound like ice crashing. Eventually opened the fridge, the bottom shelf had shattered into a million tiny pieces. Glass everywhere, spent an hour cleaning, have cuts on my hands. And now I am missing the bottom shelf. How can this happen unless the glass was defective, shelf was not damaged or overloaded. Glass in my crisper drawers, on my floor everywhere

I had purchased the Galaxy flip 5 I had also purchased the Samsung Care Plus nowhere in anywhere with that did it state that I had to pay $1500 deposit if something happened to my phone my job I got a piece of metal shaving up under the screen my whole screen blacked out I called Samsung okay it's my fault that's what I pay for insurance for you know lesson learned I'm okay with that I want to pay the $100 deductible then they told me it's another $1,500 I don't have $1,500 to let go of for a few weeks they keep bouncing me around I go and I get another phone fixed so that I can send mine off pay $100 deductible and get another phone I can't get nobody to do that I can't get no answer no no nothing I tried to pay my financial bill it's impossible people are rude you can't get a hold of nobody they just want to bounce you around and I'm so over it my phone has been broken for months and I can't get nowhere but yet they want $1,300.