Samsung
Reviews and Complaints

My Nokia does the same thing and there's no way to avoid it. It's unexpected and blows my ear drum out. I want to cry because I know that permanent damage feeling in my ear. I also cannot afford a new phone, plus they all seem to have problems, like my boyfriend's iphone is difficult to find the right spot. One position you can barely hear and then a tiny movement to one side and you go from straining to hear the conversation to having somebody scream in your ear. Technology downgrades like our society. We are devolving. Watch the movie idiocracy.

you see lvertical line in my lcd samsung monitor...i have replace monitor..plz...notes my complane..i have waeanty..ok.

Currently, we have a Samsung model RT-50K6257UT. It is supposed to be a new energy-saving model but has been anything but saving. I think that it has been leaking gas for quite a while. There is a joint in the tubing that has one pipe of an aluminum alloy and the other pipe is copper, copper rust can be seen on the joint. The repair person who didn't have the parts agreed that it was a manufacturing defect. Waiting Seven days for technical support. Freezer just freezing and refrigerator stays about 9 degrees. (To warm to keep the milk from souring.) Note: The Technician said he would attempt to get Samsung to repair it for free even though it is out of warranty. Something about it being both a manufactured defective and Warranty had just expired the month before. (I guess they probably want to avoid customer complaints or litigation.).

( Isn't it funny that in Singapore they all complain about plastic bags that go in the incinerator and make energy for Singapore, but don't come up with laws that require appliances to last a stated number of years. Must be way more polluting and wasteful of energy to replace refrigerator every 2, 5, 9 years when they could be made to last 20.) I think using a plastic bag to carry and store your fresh fish and then burning it in an incinerator makes you a hero. Free energy for Singapore. Making appliances that last 2 years makes the companies rich and pathetic.

My opinion after several months was that the only way to save energy was to set the Freezer at the warmest temperature -15 degrees and Refrigerator at the Warmest temp 7 degrees. Not cold enough for either. I ran it for a year at a medium setting but over the last 6 months or so have been turning it colder. JUST NEVER SEEMED TO WORK CORRECTLY. This Christmas just couldn't seem to catch up and finally a little over a week or so ago stopped working almost completely. Found out eventually that if I set the temperature at -15 and 3 it will freeze but actually go no lower than -5 and will refrigerate but be no cooler than 7.

Now the crucial point I called last Thursday and they sent a guy on Saturday. He said, 'he had no tools but would call back and set up an appointment for the next week. A different person with the correct tools. I didn't hear from him Monday nor Tuesday. I called Tuesday to Samsung and they said the would set up an appointment. No call Wednesday I finally called them. They said someone would call within 24 hours by Wednesday. I called them again after the 24 hours and they said they couldn't find the tech(s). Now they will make sure someone contacts me by Friday. (24 hours doesn't actually seem to be a SAMSUNG's thing.) Of course, Friday is in February, probably no one around. I'm not planning to by SAMSUNG again. Refrigerator, Phone or Washing machine.

By the way. The energy saving comment. I have a meter that can tell how much energy a product is using and loosely compared to the old Fridge/Freezer I saw no savings. Thinking CASE under the Lemon laws or other litigation if they don't fix it. Have requested a refund.

I have a not-inexpensive french door Samsung fridge that started showing rust after 2 years- (door at base of water/ice dispenser) I tried to hide it with white fridge paint- but this has only gotten worse, & when contacting Samsung by email with pictures- (no response) & by phone- I was told this was a "cosmetic problem" & not covered by them- I would have to arrange my own repair.
This I did ($99 Samsung service call), & was told the door had to be replaced.
The service man then said these doors are no longer available, from Samsung.
He could find only 2 available from dealers- so ordered 1.
What chance do I have that this door will not suffer the same fate?
Obviously rust was a result of poor engineering &/or shoddy construction- this should not happen to any fridge & be considered "normal" or "cosmetic".
Had prior problem with ice-maker- which they did replace under warranty.
Poor reliability & poor customer care- would not advise anyone to buy Samsung & I will never buy another Samsung product, made by a company that does not stand behind their products & problems.

I bought the highest end samsung fridge and it got rusted on the door within a year.

Samsung replaced the rusted part and it rusted again the following year now they are offering to pay me abt 30% of my purchased price to take the whole fridge back!

What happened to the other 70% that I have paid that doesn't go to owning a good product?

Does this make sense?

I contributed abt 70% of the purchased price for their R&D went wrong?!

I will NEVER EVER buy a Samsung again. Terrible aftersales service! Taking more than 1 year to reply on a simple straightforward problem I face... A COMPLETELY LOUSY SAMSUNG PRODUCT!

What a joke for a world renowned brand.

Worse experience ever on home appliances. I don't recommend buying Samsung fridge if you are not a victim yet!

I bought the highest end samsung fridge and it got rusted within a year. Samsung replaced the rusted part and it rusted again and now they offer to pay me abt 30% of my purchased price to take the whole fridge back! Does this make sense? I contributed abt 70% of the purchased price for their R&D went wrong?! I will never buy Samsung again. Terrible aftersales service! What a joke for a world renowned brand. Worse experience ever on home appliances. I don't recommend buying Samsung fridge if you are not a victim yet!

yes . i regret buying samsung refrigerator model RT59QBSL.i just bought it on 2 july 2012 after around a month the frigde giving me problem all mine vegies become spoilt because of the coldness. even after lowered the temp.the samsung serviceman said something wrong with the fridge lever control & change it. now it happen again and call them up on monday [protected]) regarding the problem and they are coming on fri, they are busy till thur.imagine that. there must be a lot samsung products spoilt.i have never come across a brand new product give me problems so early except samsung.

Yes, Samsung refrigerator and aircon cannot buy. My refrigerator is spolit just after 4 years! My parents' M brand goes onfor twenty years and no problems. The service charge is expensive! For the aircon, my neighbour's air con drips water on my ledge and is very noisy.

They might be cheap, but do not last.

From the way you described of the rust that had worked from the inside of the fridge doors, it showed that rust was probably contributed from your own liquid material that was spilled and seeped to the side of the inside of the door .

The rust could have been for some time already if the acidic spillage of liquid, like soft drinks and other food materials, was not cleaned up.

The corrosion starts from the inside surface of the door material. It further corrodes to the outside of the surface .

This rusting is not sudden thing. It creeps over time. The corrosion probably had gone on for several months, or even soon after you purchased the fridge.

Also, the water from the washing of kitchen floors may have contributed to the rust. The use of strong floor cleaner like the use of clorox, will cause rust. The clorox liquid is corrosive as it is a stain cleaning liquid. It probably have caused rusting on the doors, too.

During the washing of floors with mixture of water and clorox, the splashes of the mixture may have had wetted the door material from the underside of the doors.

Seriously, the material of the door is not made of stainless steel or steel that does not corrode. The material is normally a electro-galvanised coating on the base material of mild steel material.

The elctro-galvanised coating is a zinc coating on the surface of the base material. It helps to prevent rust but it does prevent rusting.

So the problem lies with 2 problems.

One is on the problme of the manufuacturer, Samsung. It did not have enough of zinc coating thickness on the metal base material.

Secondly, it did not have goos quality tests such as rust accelerations tests to see if how long will the base material last after the spillages of food ingredients, and floor chemicals, on is metal surface.

In any case, it is their standards of manufacture that consumsers cannot complain.

At best consumers should not buy their products. Consumers should continue to complain in "complainboard" in order force manufacturer to improve its quality standards to consumer demands.

Finally, the other thing is your maintenance of the fridge doors. You should also check if there is any punctuals in the internal surface of the fridge.

The pucture can cause liquid to seep to the base metal material. As the liquid in the base material cannot be cleaned, it can cause rust to occur from the inside to the outside of the metal.

this is bad

I and 100's of others have experienced the same problem. I have a 3 year old 40" Samsung LCD and about two days ago the picture is gone and you can only hear the sound. Of course my warranty ran out 25 days ago. I am not paying any repair fees after paying $3000.00 for this piece of junk. I have paid enough. These Samsung products are defective and we need to organize a class action lawsuit against Samsung. I am contacting other people with a similar problem. Please email me at kollar@optonline.net so we can proceed to organize something. We can't let this one slip by. These products are defective.

Actually, there is more to the story. Samsung seems to be incapable of using a proper version identifier on different versions of firmware. There is ANOTHER version 2.4 that was just released, tagged 090416_01_BDP1500_XAA.zip (the original 2.4 was 090407_01_BDP1500_XAA.zip). Link above should get you there. The two versions are different, but of course, Samsung doesn't document their differences.

Agreed, collectively this industry is a bunch of dolts. How the hell can mere mortal consumers keep up with this crap -- I am a computer engineer, didn't know that was going to required to watch movies when I went to school.

Anyways, I **had** the same problem. Samsung just released firmware 2.4 for BD-P1500 dated 090407 or 14-Apr-2009 or 16-Apr-2009 (take your pick, all 3 of those dates are listed side by side for that release, and note that today is 14-Apr-2009, so the 16th date is very impressive!). Can be found at link below. Absolutely fixed Quantum of Solace, no question.

http://tinyurl.com/c2tcn7

I have the same problem!

I am having the EXACT same problem with Samsung - word for word. I don't understand how a person can "abuse" a phone by simply plugging it into the charger. Disgusting.

I filed a complaint with my state attorney general's office. Not sure it will get me anywhere, but at least it puts Samsung on notice with the AGO, which could help someone else in the future. Anyway, the address I have for Texas is: 1301 East Lookout Drive, Richardson, TX 75082. Not sure who you address it to though. Good luck!

I gave in my Samsung Tablet under warrenty to Darro Electronics 30/09/2013 for repairs, I had to contact them every week to find out when is my tablet fixed. They never got back to me, and my last but not least phone call I made out of frustration was yesterday 18/11/2013 as the same story was told to me for 7 weeks now that they have received spared and the technician was busy with it. After I had to put some pressure on them they called me to tell me my tablet was fixed and I can collect.

I arrived there agter waiting +-25 minutes that they can search for my tablets, gave it to me without opening the box to show me its fixed. I went to my car, tested the tablet and realized my sim card was missing. I went back in the store, they searched for +-5 minutes and then asked me what service provider my sim card is. I received the sim (hopefully my own sim) and inserted the sim into the tablet where it could not pick up my simcard.

They gave it to the technician and he also could not fix it. He told me he got my sim out of the old motherboard that was replaced. I asked for the manager which he came and spoke to me telling me very rude he is not layable for the accesories.

First he asked me if my sim was Rica's which it is! Then he told me the sim must be damaged, which I forsure didnt do. He said the customer assistant lady must pay then as she is responsible.

I truly had the worst experience in my life I stood in the shop crying telling him I will never purchase a samsung product.

Usually when I give in any phone for repairs, they remove the back cover, battery and sim and hand it over to me.

As this is my first tablet I didnt know what was required and they booked in my tablet with the sim, changer, even my manuals.

I am just very upset they way this was handled, as the technician reaked of alcohol aswell. Please advise me what to do, as it seems I am fighting a loosing battle with this branch.

I have always had Samsung products but from this bad experience I do not know if I will anymore.

My husband & I bought a Samsung 42" HD TV with stand and 36 month service repair plan. The total cost of $1949.24. Our TV had a code come upon screen(check fan 2) then it went off. It will not play when this happens. I called the service dept. They told me it would be 2 weeks til someone could come out. They sent a tech. out on April 3, 08. He looked at it & said it was a small bug in the fan. The TV played for 4 hours then, another code came up(check fan 1). So the TV went off again. I called the service dept. again. When the person told me another 2 weeks, I was very upset. The service person got very mouthy with me. She was very unprofessional and is hurting CONN"S buisness... She & my husband exchanged words. I asked to speak to a supervisor, she put us on hold. She came back on and said he was out and she could take a number, he would return our call. That did not happen. I called back the next day, still no results. We will NEVER buy from CONN"S again. This I am sure of. We will not stop untill something is done about this service dept.

Sai Services - Samsung's authorized service agent is the most pathetic service provider I have come across. They will never send people on time for servicing. They will call you but will never send the service engineers. Samsung should strip this agent of being its authorized service provider if they care about their reputation.

PLASMA TV WAS RUNNING FOR 10 WEEKS WHEN IT POPPED AND THE VIDEO WENT OUT. TURNED POWER OFF AND BACK ON STILL NO PICTURE. TURNED OFF. 10 MINUTES LATER SMOKE DETECTOR STARTED GOING OFF. PETS AND CHILDREN EVACUATED FROM HOUSEHOLD. UNIT UN PLUGGED. ADULTS EVACUATED FROM HOUSEHOLD. WENT TO SEARS WHERE PRODUCT WAS PURCHASED. WAS TOLD BY SALESPERSON HE DIDNT MAKE THE TV SMOKE. GREAT PRODUCT AND SERVICE.

I purchased a Samsung 50" Plasma TV on 3/2/08. On 8/3/08, it stopped working. No picture, no sound. I did the usual, checked the cable box, checked the connections, checked the surge protector, unplugged and replugged the unit. Nothing.

I called Samsung customer service 8/3/08 at 10:53 PM, spoke to Peter. He suggested unplugging it and replugging the unit. Then suggested plugging directly into the wall by passing the surge protector. Nothing. He then gave the name of a service provider. Told me to call the service provider and they would come to my home within two days.

8/4/08 - called the service provider. He said he would not come to my area, too far away. Said he had told Samsung this on a number of occasions.

8/4/08, 10:41, called Samsung service and spoke to Anthony. He said he would find another service provider. He called two companies; neither would come to my area. Anthony told me I was in a "no service" area and would refer my call to the Executive Customer Relations group. Anthony told me someone from ECR would call me before noon of the same day.

8/4/08, 7:55 PM, called Samsung, spoke to Josh. He told me there was nothing in my records about "no service" area or ECR. He suggested I call ECR the next day as ECR closes at 5PM.

8/5/08, 11:33 AM, called Samsung, spoke to Kim in ECR. She said nothing to report, suggested I call the next day.

8/5/08, 11:32 AM, called Samsung, spoke to Cathy in ECR. She explained that Samsung would have to exhaust all efforts to find a service provider. I asked how long that would take. Cathy said she didn't know. I asked how they would find a provider, since the closest providers to my area would not come to my house. Cathy said she didn't know that they do something with the computer to find a service provider. I asked if she could give me a ballpark range of how long it would take. I asked if I could speak to someone who could shed some light on the process. Cathy said there was no one else to speak to since I was dealing with the ECR which was as high as you could go. She again said she didn't know but told me I had only been waiting for three days, which isn't a long time. She suggested I call back on Friday, 8/7/08.

8/7/08, called Samsung, spoke to Debbie. Debbie said they had found a provider and placed me on hold to call and set appointment. When she came back on line, she told me that provider does not service my area. I asked how they were going to find a provider, since no one covers my area. She said they would have to work on it for 21 business days before they would consider any other options. I asked when the 21 days started, on my initial call, or when they found a service tech. She wasn't sure but assumed it would be from my initial call. She suggested I call back in a couple of days.

Here's my beef:

1. $2, 500, brand new Samsung 50" Plasma stops working 6 months after purchase.

2. Samsung can't find a repair technician in my area, but tells me to hang on for 21 business days while they try to round someone up.

3. I have to continually call them, instead of Samsung updating me on their progress.

I will never purchase another Samsung product.

We purchased a Samsung television, model LNS3251D serial number AEEE3CQLA14090J in September we took it in for repair, at which time we were told we needed a new panel which cost $739.86. We purchased the television from Sears on January 4, 2007 for $877.99. The television is less than 2 years old and is only watched an average of 4 hours per week. We have contacted executive relations and given transaction number [protected] as of today we have not gotten a response. We feel Samsung should pay for the repair or replace the television with a new one.

I purchased a Samsung Plasma Television in April 2006 for $2506.00 in Sears in Jersey City, NJ. By October 2008 there were red blotches on the screen. A Samsung approved tech came by and chanrged us $426.00 to repair it last week. They said they had no receipt availible when I requested it. Today the red lines have re-appeared and we are told that the next reapir may cots up to $1000.00. I should have never bought Samsung--I never will again.

Samsung is unable to provide service and honor their warranty in the metro Atlanta area. A metro area of over 4.5 million people and Samsung can�t find a single dependable service technician.

The Samsung Saga����Part 1

Almost 3 years ago my wife and I moved into a brand new home. We bought new appliances for the new home; one appliance was a Samsung RS2630SH refrigerator. It looked good, stainless steal, water, ice, child lock, all the bells and whistle.

Six or Seven months after the purchase the refrigerator started to make a very loud squeaking noise from the bottom. The refrigerator was still under warranty so I called Samsung. They promptly set me up with an appointment with Jiffy Appliances.

The Jiffy Appliance technician came out, stood next to the refrigerator, and diagnosed the problem with out touching the appliance. I should have known then something was wrong. He said I know what the problem is; I will order the part and be back within a week. Needless to say he never came back. Later on through discussions with Samsung I found out that the technician billed them for the work he didn�t do.

A few weeks went by and I called Samsung back to let them know that the technician never came back. They seemed a bit astonished considering he had billed Samsung for parts and service. From that point on Samsung was more concerned with them being fleeced by a crooked technician than fixing my refrigerator.

The Samsung customer Service rep said that she would have to call Jiffy Appliance find out what went wrong and call me back. Needless to say Samsung never called me back so after a few more weeks I called Samsung back.

Once again I go through the motions with Samsung, and they set me up with another local repair shop. AAA Southern Appliances this time. They gave me the number to AAA and told me they would set up the appointment. When I called AAA to confirm the appointment date and time, I got voice mail for days on end. When I finally got though to AAA; I was told that Samsung can not make appointments for them and that they never got a call from Samsung.

So I called Samsung again and was given the run around. I was told by Samsung that someone would get in contact with me. No one ever called me back, so my wife, an attorney, mailed Samsung a letter they sat on the letter and never called me back.

Part 2����The Samsung Saga Continues

As this noise from the refrigerator continues it has steadily gotten worse. I was holding my 20 month old daughter trying to get her to go to sleep. However the squeal was so relentless and lasted so long my efforts were futile.

We moved to another part of the house, I got her to go to sleep, and once again I called Samsung. We went back through all of what I just told you and the customer rep was surprised that no one ever called me back. She said they received the letter and that it was in my file.

She was nice, took my compliant and passed me off to the ECR team. I believe it stands for Executive Customer Response. After talking with them I didn�t feel like an executive. After once again explaining to them what has happened with my refrigerator the customer rep was more concerned about Samsung paying Jiffy Appliances for services they didn�t provide, and less about my refrigerator.

I was told by the ECR rep that my warranty had expired. I reminded her that when I initially called my appliance was still under warranty and that Samsung never resolved the problem. She told me she was going to call Jiffy Appliances, find out what went wrong and call me back.

I finally called a call back from Samsung. They told me that my refrigerator was out of warranty that they would provide the parts but I had to pay for the labor. I told them I would think about it and get back with them

Needless to say I�m online looking at prices for a new refrigerator. I will buy a new one. Place this less than four years old Samsung refrigerator in an open field, strip all the sensitive parts, let the neighborhoods kids throw eggs at it, beat it with hammers, and have a New Years Eve bonfire in the heart of the worst appliance I�ve had in my life.

My new refrigerator will not be a Samsung. I will check diligently to make sure that the new manufacture of my refrigerator can provide adequate service in a metro area as large as Atlanta. Over 4.5 million people and Samsung can�t find a decent repair technician to honor their warranty.

Dear sir,
am rex before one month ago we went to purchase washing machine on the Jain son showroom which is located at madurai in Tamilnadu, India. and we happily purchased front load washing machine from samsung and when we came to come it comes to know us the given product is faulted one but sales man deceived us so again we ask the delear to change the product on samsung itself but they proposed to purchase whrillpool .. so we went to whrillpool. but we are happy ony with samsung.. so take further action
regad
REX IMMANUEL

Have a 2008 29 cu ft French door Samsung Refrigerator-- It quit after 5 months. The warranty repair company indicated the compressor is shot. Samsung said they would extend the warranty one month---WOW! We spent 2600$ for this "top of the line" model. If only I had checked the web -- If you're looking for a refrigerator, don't buy a Samsung and do buy an extended warranty because reliability on modern appliances is not what it used to be.

I bought samsung i7500 two week back. By seeing this attractive look and nominal price, more over I am samsung lover and this is my 9th mobile in my life and out of 9 I bought 6 samsung mobiles.

But I lost my confident about samsung that, its battery problem.

It is not even lost for 16 hrs? After I chareged over night, I cant use this phone after 5 pm since it has got a worst battery.

I changed myself that in future I would never go to samsung product.

They know this problem but they have not called for battery replacement policy.

To
The managing director,
Samsung india electronics pvt. Ltd.
Dear sir,
With great anguish I would like to bring to your notice that the poor state of service support from your authorized service centre. I was using one samsung mobile (Model : gt-s5753e, sl. No: rdeb124990f) which I have purchased two years back. Recently the mobile started showing complaint as hanging continuously. I have given the same to your authorized service centre at tripunithura, ernakulam district kerala. They took 10 working day to check and reply. Firstly they replied as it require software update so will take some time. After almost month I have received the mobile in dead condition saying that one chip having complaint it needs to be replaced. The chance of refunctioning is only 50:50. If it dos not function the bord needs to be replaced which is very costly.
Now the mobile showing connectivity mode. I suspect the same happened due to improper updation of firmware which damaged my the pcb.
This type of service approach / carelessness creates bad impression. And the customers will think twice to go for a product.
I hope you will look in to this issue. Which may be a childish complaint for you and will do the necessary step which will favour me.

Sreeraman namboothiri
Tripunithura
[protected]

Dear sir,

Respected,

My name is k. srinivas, i staying at balanagar in hyderabad. this is regarding complaint against my lost samsung mobile bearing number [protected] (Airtel). My mobile was stolen while traveling in bus at habsiguda in hyderabad. kindlly requesting to you please accept my complaint.

Info of mobile as follows:-

Name : K Srinivas.
Address: 6-10-87/1, vinayak nagar, balanagar, hyderabad
Phone Model: Motel S- 5620
Make : Samsung
Last used No: [protected] (Mr. Shiva)
Email for contact: rajupeddik08@gmail.com
contact mobile no: [protected]

IMEI Number; [protected]

Regards

Srinivas

Hi.. This is reena chandrakant sawant staying at kalyan (W). I had purchased samsung mobile sgh i450 on 16th of november 2017. It has warranty period of 1years. During this duration due to software problem it got hanged all the time hence I was not able to use it. It was having sound problem also.
When I concerned this case with nearby samsung gallery which is in kalyan (W) , they had told me that my cell's speaker got damaged and it will not be replaced until and unless I made payment for the same tough my mobile is in warranty period.

My Samsung phone model no. GT- S5200 was bought on 17-07-2017 and within 5 months it had to be sent for a repair to the Samsung Service Centre for some techical manufacturing fault. Inspite of repeated following up I got my repaired mobile back after 25-27 days, immediately after which it reflected some other technical problems. My phone used to hang and restart automatically for which I approached the same service centre for repairs. However the engineer formatted and told me to use it again which was of no use. Next time when I took it again to the same place I was told that the phone required a software to be downloaded and that this Software was not available with this service centre and i was refered to Moti Nagar, New Delhi Service centre. However on 16 April 2017, I took my phone to this new place thinking that this time something concrete
may happen but the engineer called me thrice the same day to collect my phone, each time giving a new reason and technique he would apply to get the phone rectified..but of no use.
My last visit the same day completely pissed me off when the engineer who was handling my phone had left early for the day and some other person told me to leave the phone at the service center as some part (mother board) was to be replaced. He told me to follow up after7-8 days but after 12 days of my repeated calling no body attended my calls at the service center and now after my last visit I get to know a very shocking thing- my phone was not known to anywhere in their custody...they had no status of it and the engineer completely refuses to have handled it the last time.
I feel completely pissed off by SAMSUNG company as well as service center. How can I get a relief from this?

Dear team' kindly let me know further status

waiting for lost mobile status

I agree that Samsung Mobile is lousy at honoring their warranty. I am using a Samsung Vibrant from T-Mobile, and the phone won't start up with plugging in the charger. I sent it back to Samsung repair center, and waited 1-week. They finally emailed me and wanted to charge $162 for repair fees. This is absolutely unacceptable as it is clearly a defective from Samsung product and the phone is still under warranty.
So for future reference, don't count on Samsung warranty, because it's virtually worth nothing! Very disappointing...

its true beleive me...

SAMSUNG phone Is ONLY about PROBLEMS...
Its better to buy any local china phone inplace of SAMSUNG phone, , ,
will give you more satisfaction... !
SAMSUNG is nothing more than [censor]...

Similar problem I also had . I have a 80GB HDD which conked off . I went to Samsung service centre at Gurgaon which told me, I have two choices (a) either handover at Gurgaon -- it will take 30 days for replacement OR (b) go to Nehru Place Samsung service centre -- which will replace in a week .
I left it at the gurgaon service centre and called up after 25 days to enquire wheher the replacement has arrived . The SC told me, I have to wait for 30 days, so when I caled again onb 32nd day, I was told the hard disk has arrived ( in fact a bunch of HDD has arrived ) but they are waiting for Head office advice to handover as serial no matching ( defective VS replacement HDD) is yet to arrive from HO . One week of regular followup yielded nothing, the guys refused to even tell me HO address and contact person name .
After a week ( total 40 days since I have handed over the HDD ), I called up one of my friend from the industry ( working with another consumer electronics company in a senior position ) who in turn called up his counterparts in Samsung and miracle occured ---- within one hour everything was sorted out and I got ( repeated ) calls to pick up my HDD.

Also I had a Samsung AC which is 7 years old and hardly used for last 4 years . I sent it for servicing as cooling was not effective . But I was told it is unserviecable that is the base is 'corroded' and no longer available.

So guys beware of Samsung .