Samsung
Reviews and Complaints

Service department

1. Repair no : 125046
2. Repair no : 125497

Donna phillips

The dvd is not broken all it needs a multi zone code.
Every time they say they do not have "sparesparts"
And they are not able to assist.
I will make sure that no one ever buys at hi fi, the service is extremely poor becuse everytime they change their reason for the excuse

Dear Sir/Madam,

I have purchased a SAMSUNG refrigerator model no-RA23WVPS1/XTL on 16th JAN09 from M/s Baid Electrolight Pvt Ltd ( Samsung Plaza ), New Alipore, Kolkata-53, vide invoice no - 985, dt: 16/01/09.

Since purchase of this fridge we are facing regular problem post defrost and lodged complaint ( no- [protected], dt :06/02/09 ), again & again on 22/6, 30/6, 09/7/, 17/7, 22/7 & latest by 27/08 . Even by repeated visit of the service mechanic the fault could not be rectified.
Despite repeated request Samsung is not replacing the faulty refrigerator but everytime sending a service man and outcome is NIL .

We earnestly request SAMSUNG to arrange to replace the refrigerator on immediate basis as still it is under warranty .

Best regards,
Debkumar Datta
Cell :[protected]

436/1 Sarat Chatterjee Road
Howrah-711103

I purchased a 32" samsung tv 0n 23aug with the assurance that samsung will come and do a wall mount install within a week. It has been two weeks and still no service. I have called their service number every day and each time, some one will be give me the assurance that a service engineer will come in 24 hours. Many such 24 hrs have come and gone but no intallation. If you buy a samsung product please get the dealer to coordinate with samsung and do the installation. Other wise get some anti-acid and heart medication ready. Rs

I purchased my Samsung 42" DLP from Best Buy in November 2006; not very old and I only watch the TV at night when I'm lounging in my room. A few weeks ago I noticed a few white dots that appeared on the screen. Then each day the amount of dots progressively became more and more. I got online and googled the problem and found there are MANY people with the same problem. Complaints have been made against Samsung and they won't recall or do anything with this TV to fix the problem. I will NEVER buy a Samsung product again. I spent $800 for this TV and it should last way longer than this. There are some people that have the same problem with a TV only a year old...there is something wrong with these TV's and Samsung should step it up and recall them/replace with new given the amount of dissatisfied customers.

Buyer beware; don't buy Samsung...at least the DLP Tvs.

I bought a Samsung tv model HLT 5075 SX in april 2008, now in july 2009 a lot of white dots appeared in my screen. And more and more every day. I search in internet and found out that a lot of people have the same problem with the same tv and brand. I wrote to samsung and then called them to know If there something to do, If they will recall that product. They told me no recall and now that the warranty is over, the only solution is to call a technician and pay for the repair. I read in internet that can cost about $300 to $400 to repair that problem. That's why I want to submit a complaint against Samsung and more to help other people telling them not to buy samsung product.

Dear sir/madam

Samsung services is very horrible & terrible. I brought SAMSUNG SGH-M200 on 19-01-2009. Near about 1 & half month later, I faced a problem of rebooting. Then i went to Samsung service center his address is ASC H.D. ASSOCIATE B-104/1 Nirala nager Lucknow
(U.P.), INDIA . I submited my hand set at service centre after near 2 month i got my hand set when i asked What is problem, they told me that BOARD had been damaged. now i have same problem again.its services are miserable . pls make a proper action against them.

Samsung appliances SUCK. The French Door refrigerator as beautiful as it is, we should have bought an LG. Since at the time they didn't make a matching dishwasher, so thankful they didn't, we purchased an LG. No problems with the LG. Now, for the 3 other Samsung appliances; let's start with the Microwave, I went to open it about a month after purchase and the entire handle can off and hit me in the face. They fixed it no charge. The Fridge's pantry drawer top snapped off about 8 months after purchase by just pulling the drawer out, what it was designed to do. They fixed it but said there would be a charge because Samsung did not warranty plastic. Finally there was no charge. The Freezer's ice machine has to be my far the most annoying thing that I'm stuck with until we move or the whole fridge breaks. I'm guessing the latter will happen first. If I forget to shut the ice maker off before bed the thing wakes us up with no fail every night when the ice gets jammed and it makes this loud knocking sound. The convection oven, works great except for the cleaning cycle. It out of warranty so I just clean it the old fashion way. So after spending over 4k I'm not happy. Advice to anyone who is in the market for new appliances, stay clear or Samsung.

In the month of may i bought a 32-inch hi-definition samsung lcd t. v. i bought this t. v. because it had superior picture quality and a lower price tag than the other televisions in the showroom. my t. v. malfunctioned in the month of november. the screen blacked out. the same day this happened i called the samsung warranty office and set up an appointment for a samsung representative to come out and check the t. v. the representative arrived a week later and said the t. v. was defective. he then wrote up a report and told me to call the store i purchased from, to discuss getting the t. v. replaced. when i contacted the store, they said they had no record of the report from the samsung representative and to call back in a week. i called back and they still had no record of the report but they did show that the representative had come out and checked the t. v. since the store had no report from the samsung representative i decided to contact samsung directly. i contacted samsung and since they were a major corporation i believed they would have excellent customer service. unfortunately this was not the case. when i first contacted samsung, a customer service representative said he would contact the store i purchased from, i waited but 15 days passed and still no one contacted the store. i proceeded to call samsung back and they told me it was the stores problem. the store said that it was companies fault and was not their problem i am left with this defective piece no one to help me. i will never trust this samsung company ever in my life. samsung has the worst customer support of any company i have ever dealt with. it is so bad i will never buy any product from samsung and i recommend no one else does.

My name is Thomas Andrew Pereira.I had purchased a Samsung SGH-I450 mobile on 14-11-2008 from a local deler with warranty. Latter on 28-06-2009 i faced a problum with my mobile.It started displaying "White Display". Only white color was displaying on the screen.
So on 01-07-2009 i went to a near by Samsung service center at given address -MASTERCARE SERVICES, B6, Shroff Appartment, Sodawala Lane, Opp. Axis Bank, Borivali(w), Mumbai-400092.Tel:022-[protected] /022-[protected]

When i went there the representive told me that they need to change the display and it will take 1 week time for the job.Also they gave me a job[censored].
After one week i called the service center and asked about my mobile, so they said that the display part which is suppose to come from Delhi have not arrived. So they canot repair my mobile.Fro mthat time onwards i have been calling and personally visiting the service center and inquire about my mobile. But they keep on giving me the same answer. I even called samgsung toll free number [protected]. They have registered my complain and also given me one number [protected]. They are also not able to solve my problem.
I am a Business man and i have to keep contact with my clients. I am facing a major problums because i don't have any other way for the purpose. I am metally tired of calling the service center and i have decided to go to Consumer Forum.
So please look into the matter and please give me some response.
My address is 'Sangeet Sarita', Mother Teresa Shejol, Gass, Post-Sopara, Tal-Vasai, Dis-Thane, Pin-401203, MH.
My email add is- [protected]@yahoo.com
My mobile no is [protected]

Dear sir,

I, dinanath prasad, purchased a samsung mobile set on 08 august, 2009 from a local mobile shopkeeper with proper receipt in dumka, jharkhand (india). Just one week has gone only, that mobile became inactive and hung. Even it is not taking start. The complete details of that mobile set is as follows-
Samsung dual c5212 imei no - 353350/03/040557/7 353351/03/040557/5 s/n-rw3s648295y
Battery no - ab553446bu, s/n: lc2s513ts/4-b

The shopkeeper is taking no response and telling that this is the manufacturing defects of samsung company which it could not be replaced here..

In this connection I want to draw your personal attention towards the fact that since the mobile has been purchased only one week earlier, please manage to replace it with another new set otherwise I would be bound to take legal actions against samsung company and take the matter to consumer court also-

Yours faithfully,

Dinanath prasad
At - hans niwas
Kali manda, harna kundi road,
Post - parana dumka
Disst - dumka (Jharkhand) - 814101

My mobile no - [protected]
And [protected]

I bought the refrigerator brand new. It looks nice but it doesn't cool. The refrigerator temp doesn't get lower than 40 degrees and the freezer stays around 68!.
Called Samsung on 8/16/2009, 24 hrs. after I plugged the unit in for the first time. They created a ticket but now they are dragging their feet in "finding" a service center.

As of now I can only recommend to stay away from this Samsung refrigerators. I read several other post claiming a DOA unit but I hoped it wouldn't happen to me.

Spare yourself the agony and don't buy Samsung. If they ever come out and repair/exchange the unit I will update this post.

This is regarding one of Samsung service center's non-professionalism and incompetency.

I had been to this service center in Sect 14, Gurgaon and had submitted my phone beat 450 for the problem of phone hanging, I went there before my warranty period .The phone was kept for 3 days saying that if they will resolve the issue they will return it in 3 days else they might need to send it to Delhi service center .

Finally I got my cell back after 3 days saying that phone is ready, But to my disappointment the phone had the same problem the very next day .That depicts that they could not resolve the problem and didn't even test the cell before giving it to the customer and just master reset it .

I went back and then my cell was kept for 15 days again saying we will send it to Delhi center now and again without any testing cell was given back to me and the cell was suffering with the same problem.

Now my cell is out of warranty period due to their negligence and I have lost my trust on this service center and because my cell is out of warranty period I can't go to any other service center as they might charge money.

Please take a look at this as the customers of Samsung have to keep visiting the center due to this kind of ineffeiciency .If this negligence would continue definitely people will stop referring samsung products due to improper maintenance in servicing centers.

I have all the Samsung products at my home Samsung refrigerator, Samsung Digital TV, Samsung AC and Samsung DVD player. I am lossing the trust from this company as they have misused the time of the customer, misused his money and provided improper guidance.

I need to get my cell phone repaired free of cost taking my guarantee period into consideration.

I need to reuired cdma to gsm phone on my same modle samsung max sch f679. And also I need pc studio for operating system vista

I had purchased samsung colour tv model cs21t3 chasis no 019632atb04276 ([protected]) on 01-01-03 from sony mony electronics andheri (w) mumbai-400058. I am very happy with the tv performance till date. but recently the remote model no 00249a is not functioning with the result that it is causing hardship with happy viewing. I request u to replace the remote with a new one at the earliest. I am willing to pay for the same. thanks.
Regards
Jagat gandhi
167-a shree narain nivas
Flat 9, rd no 24b, sion (w)
Mumbai-400022
Phone no 022 [protected], mob [protected]

I have bought a samsung guru 1100 mobile ( GT-E1100ZRTINU ) today . After buying it i kept it with me and did not open the battery cover again . after coming home when I tried to open the battery cover to insert a proper SIM, i found it is almost impossible to open it up . After giving much pressure it did not get opened. No technique comes into work to open it up. so for me, now this this phone is useless . I am really surprised and shocked how could this model came into the market .
I am not going to use samsung anymore . And I am giving u guarantee that I will not allow anyone close to me to buy any product of samsung.

Thanks a lot
bye forever

I had purchase samsung cdma sch-m569 dated 21/04/2009 in surat, gujarat. From vansh traders-salabatpura-surat. Retail invoice, bill no-113, net amount - 9900/-.
Vansh traders say me this model avilable call recording faclitty available so I trust and purchase this model.
But call recording not in our phone I many many try call customer care but not possible this model call recording. Call recording function in our set error - not support in 4gv call.
I am very busy and big businessman so not immediately going customer care & vansh traders because I am busy.
But you note samsung user manual sch-m-569 book I have it & I read page no 21 clearly write call recording method.
But I going surat customer care samsung-ring road, majura gate not understand this phone call recording faclitty not any proper solution. Also I today call customer care samsung he say this phone some phone avilable and some not avilable this faclitty. Not proper give answer.
Why are you samsung write iin user manual book call recording possible.
Please sir note samsung this model not possible call recording I search in our circle but why are samsung write.
But I need call recording function.
I purchase & select this model because call recording function.
Samsung company very bad & useless mfg. Mobile cdma.
My i. M. E. No - [protected]
My cell no-0 [protected]

The switch of my 29" Samsung TV started giving touble. I registered a complaint with their service center on 17 Jul 09 - complaint No [protected]. Since that day we have been calling them at least thrice a day everyday without any response from them. The only thing their executive mentions each time are the service charges. And then yesterday they had the cheek to call and take a feedback on the promptness of the service. Can you believe that?
Can this be published in the newspapers so that people get to know the real face of a so called consumer electronics big company of the country?

Mrs Gayatri Pathania

I am writing the anonymously. I happen to work for the executive customer relations department of samsung. Everyone in these forums is always complaining about how horrible our service is, but they honestly do no know how restricted we are with things we are limited to do within our power. Believe me, i take upwards of 40 - 50 calls a day of people who have time and time again gone through repairs on units, been waiting for callbacks, gotten the run around all the time, and i honestly do feel sorry for people when they call us. But there are several things you have to realize when you call us.
1. We work in a 3rd party call center. Samsung's name is not on my paychecks. We represent their products, but do not work for them. And there are a few different buildings that have executive relations department agents in them. So just because you get ahold of a "craig" one day or a "barbara" the next day means that we know who that person is, because sometimes we don't. I know personally unless i know the specific agent who was in the file previously and i know how they work, i don't trust much of what is typed in a file. I always try to verify my own research to assist people.
2. When you call 1 - 800 samsung, the call goes to our general service level agents. They do not have the ability on their level to extend warranties, or handle anything other than repairs, and personally, some of them do not even have the brain capacity to do that right. I spend many hours of my days trying to correct files that have gotten " escalated" to my department. So please, if you are sent up to ecr, we are trying to help you. . (Or at least i try to) .
3. When you call 1800 samsung, and request a supervisor, if it is the normal day time operating hours for our dept between 9 am and 7pm eastern time, you will be transferred to the ecr dept. We are not supervisors, we are agents that handle requests for escalations. And we do in most cases have the authority to help someone depending on the situation. If you call during a time of the day, or on the weekend when our dept is not open, the service agent will make a voc file (3000) which goes into the general ecr queue. Please realize, on a day to day basis there can be as many as 1000 files put into that queue. And there are only 2 agents in my dept, in my building that go through those files. So, your best bet is, trying to call us during normal operating hours if you want to speak to someone.
4. People have to realize, that if we went through and extended everyone's warranty to cover repairs, samsung would be a bankrupt company. Ecr is certainly within our ability to extend warranties for people who are slightly out (I. E. 90 days) , or for those that have had multiple repairs (I. E. At least one previously within that last 6 - 12 months) . So please, if you call up to us, and you are 3 years out of warranty, and have never had the unit repaired, spare us your cursing at us. We are not the ones who made the policies, we just enforce them, we are the messengers. If i had the authority, i would gladly cover a repair for you, but in that case, it could be my job, and i don't need to be unemployed.
5. Yes, we do get scored on call quality and call times. I don't like rushing people off the phone, but my job quality depends on it. So if i am being brief with you, its not bc i don't care, or im being rude. It's because that if i don't meet the average handle time for my calls, that could also be my job. So please, bare with us.
6. If you have contacted samsung within the past month, you may have been made aware that we have been having severe computer issues. That reason being, we upgraded to a new system, and believe me, that agents you are speaking to are just as frustrated as you. We had very little training on this upgraded system, and most of us, including myself had our hitches along the way. That being said, the waiting times to get through to our department have drastically increased. You usually didnt have to wait more than 5 mins to get through, and i know this bc we have a system up at all times that show how many calls are waiting and for how long. Now the waiting times can be as long as up to 20 minutes. All agents are trying to get to the cx's as quickly as possible. So please, when you get on the phone, we know how frustrated you are. . . We are almost at times feeling the same way.
7. We know how bad some of our servicing centers are that service such things at blue ray players. . Believe me. Time and time again i get calls about how people received units back damaged, or they have been waiting a month, or the service center lost their unit. Believe me, we know. And i sit there and wonder most days why samsung still continues to use their services after so many complaints. But, once again. . We don't make the contracts, we are just the messengers. . . Don't take it out on us. . . Those who call us up and are nice to me. . Tend to get alot further.
8. Don't get on the phone and start demanding this and demanding that, and being all over rude. I pride myself on my very very small number of supervisor calls, bc i am for the most part a very level headed person, and i know my job inside and out. I do know how to talk appropriately to people, and if you treat me with the same respect that i give you as soon as we get on a call, i can guarantee, i can most likely assist you within that time, no supervisor needed. Not everyone in my department can say that, but not everyone has a 92% call quality either. So please be kind to your ecr agent. It will get you alot further.
9. We know about all the problems with our units. . . Especially dlp tv's. And i get just as frustrated as you when i get a call from someone who is 2 years out of warranty, with a dlp and it has completely broken, isnt turning on. . . And has been diagnosed as needing a new light engine from a service center. . That is not a cheap repair. . . And my department is not authorized to assist. We know about all the problems with these units,. . I deal with them all day, everyday. But until samsung decides to make a recall on them. . . We have to keep making people angry, and yes. . . It does suck. But if you are having a dark vertical band running down either the left or right side of your dlp unit and it was made 2 or more years ago. . . Give samsung a call. It may be a light tunnel issue, and we are doing free of charge repair for those.
10. If you are out of warranty, do yourself a favor and avoid the lower level tiers. They can't help you. Call [protected] to go to ecr. And please. . Please. . . Please. . . Before you call us, find a copy of your receipt! And when you have an agent on the phone, ask them the steps of uploading it on the samsung website. . . That is the quickest way for us to view it. . Because if we don't have your receipt, we go off of the date the unit was manufactured (Which populates by the serial number) . Samsung does not keep track of serial numbers and where they were sold. We do not have that info in our system. So the only way to verify your warranty terms are with your receipt! Keep them for everything you buy! And if you already have a service file set up, you can upload your receipt to us in a quick easy step. Scan it into your computer and save it as an image file. Go to www. Samsung.com and go to support. Under support you will find repair self tracking. Click on it and go to the page. Choose option 1 to enter in your transaction number (Which will be either a 3000 or 400 number) and your phone number you provided us when you called. Click continue. This take you to the file. Scroll to the bottom of the page, click upload purchase receipt. Browse your computer for the file and hit attach. There you go, its send to samsung.

> ok, i hope this blog helps some people. We are not the bad guys, simply the messengers. Please consider that the next time you call us. .

Why I will never buy another samsung product!

Here's the horror story:

Jan 03, 2009
I live in a tiny condo with no place to hang-dry my clothes
And I purchased a stacked washer/dryer from samsung and 5 months later the dryer stopped heating up.
The clothes would tumble but I couldn't get anything else than air fluff.

May 27, still under warranty, I called samsung and they told me they would call me back withing 24-48 hours
To schedule a contracted technician to look at it. They never called back.

June 1, I call back and they say I have to unplug the dryer for 10 minutes and
Plug it on again to reset it. Say it should work. It doesn't.

I call back, they say to try it again but for 30 minutes this time. It doesn't work.

They tell me again they would call me back withing 24-48 hours
To schedule a contracted technician to look at it. They never called back.

June 4, I call back asking to schedule a repairmen asap.

June 9, the subcontracted local servicing company sends 2 guys over to check it out.
They can't find the problem. They take away the dryer to their lab for further
Examination.

June 11, they bring the dryer back, and say it should be ok. They leave.
I try every setting available, simply doesn't heat up. I call back and tell them it doesn't
Work. They tell me they can't do anything else and will mark it as "not serviceable"
So samsung can send a replacement.

June 12, I call samsung for a replacement. They said I don't qualify, the dryer is
Still being serviced. I argue that the servicing company said cannot do anything more
To fix it. They say they will call me back within 24-48 hours. Guess what? They don't.

June 16, the servicing contractors leave me a voice mail to tell me they have the part to fix
The dryer. ? What? I call back, ask why they didn't close the ticket in samsung's system.
They say they will. They seem very confused..

June 17, I call samsung and ask for replacement since ticket should be closed by now.
I get put on hold for 20 minutes. (I found later that in the meantime
They called the servicing company to convince them to find the problem)
They get back to me and tell me that the service company has found the problem and that will come and fix it.
I tell them it won't work 'cause they spent a day on it and couldn't figure it out. Samsung says it's 99.9% sure
They will this time.

June 21, unsurprisingly, the service company comes back is not able to fix it.

June 22, I call samsung and ask them to send a replacement now! They say they will send
The request to the department and call me back within 24-48 hours. Guess what? They don't!

June 26, it's been a month now and I spent probably a total of 6 hours on hold over the phone
With samsung without my replacement dryer being shipped. I've had to re-tell my story all over again
Each and every time because nobody keeps track of any details or who spoke to me the last time I called.
I verified many times they had my phone number and it was correct, just to be extra sure!

Now I call back samsung and they tell me the service company still hasn't closed the ticket.
I call the service company and they tell me they did close it.
I call back samsung and told them they did.

They say they will call me back... By now you should have guessed they didn't.

July 2, I call back, they say it's written in the system i'm set-up for a replacement.
I ask when? They don't know, because the department is not yet ready to get a unit from the
Warehouse.

July 3, I call back, they say they will contact me starting next week to set up a delivery date.
They never called.

July 8th, I call back they say the woman in charge of the replacement is gone for the afternoon.
She will call me back tomorrow.

More than one month later, I still can't dry my clothes and don't know when
I will ever be able to. They never return calls, they are clueless and when they're not
They don't tell you the truth. It seems like they want people to forget about it and buy another one.

What a bunch of losers... I bought a new lcd tv last week and guess what? It was not a samsung.