Samsung
Reviews and Complaints

Purchased from Lowes in Hibbing MN. I loved my fridge until I had to start defrosting my icemaker once a week lately. This is so frustrating and time consuming. I just read it was a factory defect and there is a new icemaker that self defrosts so obviously this has been an issue with others. I was speaking with a friend and she knows 2 others with the same fridge and the same problem. Why have I not been contacted? I am now considering joining the class action lawsuit to get this resolved.

i puchased this phone from best buy 3/23/22 for $731.98 about 3 weeks after having the phone it started giving me water detected in the charge port .. id un plug an re plug an the notifaction would go away as time has went on its starting to do it more an more im so disappointed an best buy wont refund me beacuse its been longer than 15 days . i am facing financial hardship this isnt right.. my phone currently wont hold a charge

Refrigerator is not functioning since 3 weeks ago and am contacting customer service since then and no response plus lies about contacting me and my phone was busy which is not true.

Noting that am still in warranty period.

Thanks

My invoice number is 0340112.

My seriel number on this product is OBBS43AR700523P

I purchased a New refrigerator on 12/15/21. It was delivered on 12/23/21. My refrigerator stopped working on7/16/22. I have made numerous calls to try and get service out to evaluate and fix this. I was told some one would come out on 7/21/22 and they canceled the appointment that morning. I called back to Samsung and they assigned Mardey's to come and evaluate the problem. I was told it was a compressor and to call Samsung to report back to them. I was notified by text some one was coming out on 7/25 again by text and cancelled again by text. I called again to Samsung and was told I would have another person come to repair the refrigerator. Again I was notified by text the appointment was canceled. Today on 7/29 I had Masco Appliance repair come out and was told it is a compressor and to call Samsung so the could send the part. I lost several hundred dollars of food because of this problem and I have had to eat out or shop on a daily basis since the July 16, 2022. I bought an extended Warrenty on this product and several other products I purchased.

I have a gas range model number NX58H5600SS/AA gas range (bought July 27, 2019). I am on repair number five. The first repair was in November 2020, four months after the warranty ended. The next repairs were March 2021, June 9, 2021, April 14, 2022, and called my home warranty for the fifth service today. The problem is the same each time, the oven will not reach the correct temperature then eventually will not heat at all. The time to preheat seems to always be in excess and I had to buy diffusers for all burners to assist with regulating too high temperatures. The repairs required to correct the problem included replacing the control board (replaced four times) and igniter (replaced one time). Thankfully I purchase a home warranty: however, I still pay $100.00 per repair and an annual fee for the service. I have never had a stove that I had to repair. Usually, they wear out and need replacing or maybe a burner or part goes bad but the same problem each time seems like this stove has a manufacturing problem.

I have been a loyal Samsung customer for over 15 years. I am done. I called support with a problem on my 9-month-old Z-Flip3, where it would shut down cold whenever I closed it. I was told to bring it to a repair center which I did. The Service center told me it could not be fixed and I would need to send it back to Samsung for a warranty replacement. Which I did. I got an email Saturday saying they fixed it by replacing the LCD. Something the service center should .have been able to do themselves. Further, my repaired phone wasn't shipped Saturday for Monday delivery as promised. It wasn't shipped until today for delivery tomorrow. I am done with Samsung. I have now been without a phone for 6 days. I cannot work this way and shouldn't have to for a phone I spent over 1k for. Service Ticket Number: [protected]

I purchased a Samsung Dryer from Sears new and warrantied on July 5, 2022. When it was installed, it was immediately clear that the door swing was wrong. I would recommend that Samsung change the purchase instructions to identify hinge location instead of door swing.

Instruction on changing swing were simple. 3 screws came out easily. One screw is completely frozen. Service provider said it was structural and not repairable. Screw is completely frozen. Dryer is new. This is a serious defect for convenience of use.

I ordered appliance for my home that is under construction. The order was place with my credit card. The order picked up the correct street address but picked up the city of my credit card. I called and spent 5 hours of waiting to be given an answer that I would just have to wait and till the order is returned by the shipper and cancel the order and get a refund and order again. I am moving into our new home with no appliances, This company doesn't care about customers at all. Last thing I was told is a supervisor would call in 4 hours.

I purchased a Samsung refrigerator in 2020 from Home Depot. The main board in the refrigerator stopped working in 2022. It took Samsung three weeks to send a service repairman to replace the main board. I talked to customer service to provide a reimbursement list for the food I lost in my freezer. They had me submit my list only to reject it. The claim was rejected without any follow-up from Samsung. I called after three weeks to follow up with them about when I would get my reimbursement. That's when I found out it was rejected. This is so unfair to customers who purchase your product that failed at no blame to the customer. I had no place to store food for three weeks. I had to eat out. I lost my food in my freezer because your main board in the refrigerator failed. Is this fair?

Absolutely not!

Ref # [protected]

I bought a tablet A7 for my son and it stopped charging in May so it was still under warranty . They emailed me it wasn't fixable and I would get a refund finally weeks later I get a coupon to buy their products on their site for double. I was told I'd Get a refund. So I called and they said they would cancel it and I'd get an email on how to get my refund. Nope never did. Now it's July and still nothing! My son as been without a tablet for 3 months and no one will help me. I've tried calling and calling and they keep transferring me to different departments! I paid 250$ for this tablet now what do I do? They won't even return the old tablet.

Fruit and vegetable top shelf shattered on its own As I was grabbing a half gallon of milk. Was a loud pop. Purchased it at Conns with added service protection plan. Neither conns or Samsung want to replace their faulty parts. Have never experienced something like this ever with any refrigerators untill now. There should be a recall on this. Now I have to purchase a replacement. Over 2000 dollar refrigerator should not have this issue . Fix this Samsung

new tv 4 days old wont turn on scheduled service cancelled appt 12 times,, yes 12 times over 6 weeks

thin Q screen has lines no pic support is a run around store was Best BUy they were insulting suggested we broke it

$800 out the window without so much as a possible solution

have all samsung kitchen will stay clear of the co from now on also chat people are trained to say im so sorry, WTH, is that for when yoiu need help and an action plan

TL; DR: I sent my monitor over to Samsung for a repair under warranty. Samsung's partner company mishandled it during transport and now it's ruined. The repair service expects me to pay for the repairs. I've contacted Samsung support multiple times, each time they don't give me any concrete information, say they'll get back to me in 48 hours. I haven't received a single email from Samsung support yet.

I have transcripts of every chat, but complaintsboard.com won't allow me to upload txt files.

---

On May 28, 2022, I opened up a warranty request with Samsung. My computer monitor had developed kind of a dark stain, 20cm wide. I took pictures of it, sent them over. Support said it was covered by warranty and that I should send it to them for repairs.

They created a FedEx label. When I told the agent that I didn't have the original packaging, he said I should use any cardboard box. I found one that fit the monitor, added some packing peanuts for good measure, put it in and sent it over on June 12, 2022.

On June 15, I received an email from the repair service with pictures of my monitor absolutely ruined. Half the screen was cracked and black, the plastic chassis cracked as well. My package was clearly mishandled during transport.

I started a support ticket with Samsung, #[protected]. I was told that they would escalate my ticket and reply by email in 48 hours. I received no email.

I contacted them again on June 18, same thing.

I contacted them again on June 20, same thing. Ticket id #[protected]

I contacted them again on June 23, ticket id #[protected], they said I should contact FedEx. I refused to do so, because

a) Samsung offered me a service, not FedEx. I followed Samsung's instructions correctly.

b) FedEx is their partner company, I shouldn't be responsible for mediating that conversation.

c) I was never offered an alternative to FedEx to begin with. If Samsung had offered that option, I would have gladly driven over to the repair service myself.

Support said they would escalate my ticket (to whom? I thought my ticket had already been escalated), that they would leave a note asking their team to contact FedEx and I would hear back from them via email in 48 hours. I never heard back from them.

On the 27th I got an automated email from Samsung with a link to "track my repair". On that link I found the information that my monitor was repaired and delivered. I didn't receive any package, so I contacted Samsung support again, ticket id #[protected].

The agent said I should contact FedEx. I asked what the tracking number was, he said he didn't know, so I refused to contact FedEx.

The agent escalated to his supervisor. The supervisor said that I should contact the repair service. I kept the chat active, reluctantly contacted the repair service. They said they didn't repair my monitor or ship me anything.

The agent started texting more slowly (one text every 10-15 minutes). When I said that I wanted to end the call and provide feedback, he stalled me for several minutes before saying that the feedback was on the agent, not on the service. He was clearly trying to prevent me from giving negative feedback.

Finally I said that if he couldn't help me, that I would like to escalate my ticket. He did so and closed the call, saying that I would be contacted in 48 hours.

It's been 15 days, since I sent my monitor for repairs. I've spent more than 6 hours with their support personnel and I still can't get Samsung to honor my warranty.

I bought a brand new Samsung dryer from "www.sansung.com" and paid for the installation and Samsung care but the Samsung installer made a mistake and did not install it properly. Samsung refused to solve the installation issue and disqualified the unit for the warranty even though I paid for both the installation and warranty. Samsung does not accept their own mistake and do not care to fix it at all.

Combo wall oven/micro purchased from Lowes 11/18/21, not delivered until 4/12/22, then installed 4/23/22. Micro start button would not activate making oven inoperable. It was noticed that door latch was not operating correctly, indicating door not closed, disabling start feature. All oven functions worked correctly. Immediately contacted service. 5/3/22 first tech from NISIUSA comes and diagnosis faulty door. Door was ordered for replacement, but was damaged during shipping causing several weeks delay. 5/27/22 technician from NISIUSA replaces door, and determines that the interior frame is bent in such a way the door will not shut right. Tech requests replacement of whole unit and removes unit from cabinet. After one week, Samsung authorizes replacement. Wait several more days, and no contact from the logistics company to pick up unit. I contact Samsung, and they escalate offering me to wait 78 or more days for a replacement or a refund. We have a matching suite of Samsung appliances and had our cabinets fabricated to fit this unit, so replacing with another brand is unacceptable. Samsung CSR attempted to contact local Lowes stores to find inventory, even though I told him they didn’t have any as I’d already talked to the appliance manager. I was disconnected suddenly after agreeing to the full refund amount. Upon callback, the replacement had been cancelled completely. I spoke to a supervisor who stated we were informed incorrectly and that the NISI tech said in his notes was that the unit was damaged which Samsung is using the term “damage” to deny our warrantee repair. The interior tub for the micro was deformed during manufacturing, and if it was damaged, then the exterior components would be damaged as well. New repair tickets were initiated, and we requested a different company than NISIUSA to come evaluate the unit. Samsung reassigned the repair to NISIUSA without my consent.

I waited over 160 days to get the unit, and to wait for another 78 or more days is unreasonable.

I bought 6 appliance's of Samsung's November or early December 2021. I have had Samsung technicians to my house 4 different times now for my dishwasher! The last two times they have been out was because the dishwasher was throwing a CL code. The first time the Tech came out he stated it was because I was prerinsing my dishes and the soap was causing the leak. I told him the only thing I use is Cascade, The tech said stop using that product and us the cubes from Finish. I did this and it threw the same code but at the end of the cycle. Everything was dry no soap in the bottom what so ever. I want everyone to know not to buy Samsung products they don't back their warranty they blame it on the consumer or the soap company! The Tech that they sent out the first time told me to run vinegar trough it I did that. 2 - 3 weeks later same thing after changing the soap the tech told me to.

Purchased phone for Christmas 2021, and received early January 2022. After only 4 month, the power button collapsed, making it difficult to power down and kept sending me to Bixby option. During this 4th month, the screen also began to become damaged at the fold, and by month 6 eventually leading to complete disconnect between the top and bottom half of the phone. Mailed to Samsung for repair only to be billed $400. Samsung claims that we are out of warranty due to microscopic (literally) scratches, and the defect is no fault of theirs. This phone is used by a middle age person with no damage other than normal wear and tear. There was no breakage, dropping, damage, only defective so called "glass" screen. Samsung used terrorist tactics holding phone for ransom by charging repair to user for their defective equipment and claiming out of warranty. https://www.theverge.com/2021/10/11/22721480/samsung-galaxy-foldables-testing-z-flip-3-screens-cracking

- Washing machine vibrates vigorously during spin with knocking sounds.

- Numerous maintenance requests through 3 months including product repair at service center.

- False claims that the machine is out of warranty

- refusal to send maintenance because they can't fix the malfunction.

- Communication through whatsapp per their request is never reviewed.

Since March 2022, I have had the same problem with my washer where it moves vigorously during spinning, making knocking noises and sometimes shifting in position.

I have called the support service in my country (Egypt) several times through the last three months and every time they come in to inspect they fiddle with it but can never fix it (one of the times they actually removed the machine to their center for repairs and it came back with the same malfunction).

Currently they are refusing to send service at all while at the same time manipulating documents to show that I am out of warranty which is not true.

In September of 2020, I purchased a Samsung range for my vacation home in Hancock, Vermont.

In January of 2022, the oven stopped working. I contacted Samsung support but I was told that Samsung did not have any repair personnel in the area so I would need to find a repair person on my own. I did. He came and replaced the ignitor at my expense.

Now, 5 months later, the oven is again not working. I Contacted Samsung. They said they would grant a one time extended warranty until they learned they had no repair people in the area. Then they said there was nothing they could do. I asked for the manager. She said the same thing. She then told me to send an email to the office of the president. I did. 15 minutes later another customer service rep called in response to my email and said the same thing. He then said there was no one else I could talk to. All I am asking for is reimbursement of a repair which would have been free if they could have provided a repair person in the area.