Samsung
Reviews and Complaints

I was called Noida (sector 2) the next day i. e,25th May 2022. After interview I was described the job profile of chat and email process for 17.6k in hand salary (2k for 90%+ attendance;3k for overtime if any;pickup and drop by cab;3 paid leave) 5 days working. I deposited 3k money and still waiting for the letter

i have been a long term Samsung Customer and have bought many many items over the years and have used the Samsung Galaxy since it was first released. I had ordered a new device via your UK division as i was in London (from London) as i always use a Dual SIM device. To say the process was painful is an understatement, i have been lied to, my data has been misused under Data Privacy Law, i have been defrauded by Samsung UK who have not refunded me my money that i paid upfront. The Samsunk UK customer service experience is an absolute disgrace, nobody cares, 8 different people have sent unintelligible replies and the chat helpline is full of educationally deprived people who do not even understand your own product! After so many years supporting your Comoany and products i am now forced to enter a leagl class action for Fraud, Misrepresentation, Data Privacy breaches under GDPR and likely more. All because nobody wants to resolve the most basic of issues. I respectfully write this as someone who also runs a very big service business and would fire every person responsible for totally demonsing your Brand!

I just spent 2 hours installing the feet on my new TV. When I set it up, it was wrong, tv fell over frontwards (caught it). The instructions (diagram) was useless. the screws could not be inserted into hole without a magnetic screwdriver (hole was deep inside foot) I ended up jerry rigging something to make it level. I love the TV though. I wish iy had a way up hook up external speakers. I mistakingly thought it was alexa enabled, my bad.The tV volume only goes up to 100 which is too soft for me.

My ice maker in the refrigerator section keeps freezing up and stops making ice cubes I have tried to defrost it and tried to use more ice but it keeps freezing up inside the ice maker and stops making ice cubes. It would be nice to know that more people are having the same problem as me as I see on you tube people are putting up their problems with the ice maker and how they tried to fix the ice maker themselves or what some other people tell them what to do.

I purchased a dishwasher form HomeDepot on 5/5/22. I installed the dishwasher on 5/10/2022, and ran a cycle with no dishes (no issues). On the 2nd load I went to load dishes and the middle rack only opened 1/2 way. I pulled a bit harder thinking it was caught on something and ball bearings began falling out of the slide. After opening and closing a few times to try to figure out what the issue was the slide on the left side wouldn't close properly so I had to remove the middle rack just to close the door. I called service on 5/11/22 and they said to talk to Home Depot. From there HopeDepot said there was nothing they could do as it was a new unit. I called Samsung again on 5/12/22, and got a service appointment set for 5/18/22. The tech came to my house on 5/18/22 after originally having the appt schedule for 8-12am, moved to 12-4pm, notified the same day it was moved to 4-8pm, then got a call with no notice they were there at 2pm. The technician checked for parts to fix the extension but didn't have them. The service rep. tried to order the parts from Samsung, but in explaining the situation they said I damaged the unit by pulling the rack out when it stopped half way out, and the warranty is void. I called Samsung customer service to be transferred to the ECR department, and they said the technical support made the call and ECR couldn't help. I asked to speak with a manager of the general customer support line and they said none is available and it will be 24-48 hours for a call back. I asked to speak with technical support who made the decision to void the warranty, and they said they have no number for that department.

My special needs granddaughter cracked the screen on 2 TVs purchased in last 6 months. She is living with me because her house was severely damaged by Tornado April 22nd in Arabi La. I called to purchase a 3rd replacement tv same exact model as other 2. I was asking if I could any help with the price. I spoke with Sheldon in e-commerce and was told the best he could do is a 10% discount. I gave him the model QN60060AAFXZA. He said it was out of stock and could not say when they would be back in stock. I check BestBuy (i purchased 1 ,2 weeks ago from them) They had one in stock. He said I need to purchase and once I get the order number to call back [protected] and tell person to apply the 10% discount to that per Sheldon in e-commerce. I did this and i called back and was transferred 6 different times or given other phone numbers to call. I could not get anyone to resolve my issue. I was told they cannot do this. I needed to talk to Sheldon. Was told he was in different e-commerce department, but no one could get me a good number to call him back. No one was will in to help. It seemed all they wanted to do is transfer me or give me other numbers to call. After 4 hours of holding and being transferred, I gave up. I believe this is what they wanted to happen. I now purchased and paid for a TV from BestBuy, and it is too late to cancel. I asked if I was screwed and was told they would not use that work but yes. It is no longer the 10% discount money savings. It is about integrity of Samsung. I asked for phone numbers of upper management to call and was told look them up on the web site. They do not exist. I guess because of issues like this Samsung does not want anyone to call any officer of the company. They are all protected from customers. I feel this is a [poor way to run a company. If you have a good product, you should be open to contact with upper management. I was a loyal customer, but I feel I was really screwed this time. If you would like to get details, please call me at [protected] or email me at [protected]@aol.com

I bought Samsung appliances, fridge, stove and dishwasher. The stove and dishwasher are good..very impressed with the stove…the fridge on the other hand is junk as far as I’m concerned.

Major problem’s with the ice maker, I have to thaw it out once a week or it gets clogged up with frost. Samsung of course will not recognize this problem..same as any big company who is only concerned with profits. Do not buy a Samsung fridge they are garbage.

27 Deaember 2021 produkte gekoop by makro portelizabeth. Aanhoudend gebel oor my buy en get geskenk van r3000. Ek het besluit om discem voucher te vat net om tehoor ek kry dit oor 12 maande. Maart het hulle vir my voucher gestuur wat nie gewerk het. Vandag toe ek weer bel is dit stories van elke maans moet jy gebruik en elke maand moetdaar geclaim word so ek nou reeds 2 maande sw vouchers verloor. Kan nou claim vir Mei. Niemand het dit so verduidelik en ek het besluit ek sal nooit weer n Samsung products koop want Samsung is n scam op sy beste.

I purchased a Samsung range on 5-6-22. It was delivered yesterday - 5-9-22. The warming center doesn't come on. I contacted samsung customer service chat on the issue. I had told them that in the so-called manuals provided, there were no cooking/how to use instruction guides, so I had to go online, find such a manual and print, at my expense, 46 pages of how to use my new appliance. In that, I found how to turn warming center on. 3 steps, as listed in your how to section and it doesn't work. The cust rep i chatted with first, referred me to call the store where I purchased, apparently the first thing I should do. So, I called Nebraska Furniture Mart in Kansas City, Kansas. They immediately said we can schedule an exchange. I explained I tried Samsung customer service and was told to call store of purchase, which I was doing, so that I could figure out how to turn on the warming center. Apparently no one at the store knows anything about how products function and said I could contact Samsung customer service. Explaining I did that, again, they could only exchange and referrred me to contact customer service about the warming center. Don't get me wrong, exchanging is fine, however it is a new product. I simply tried to ask both sides HOW TO TURN ON warming center. No Help and apparently, to this point, no one knows if there is something else I should be trying. Back to samsung Chat. The 2nd round rep was helpful, kind and, I thought, had got me scheduled for a service tech to come by. In the long chat, I confirmed twice, with that rep that - even though there was a standard 2 day wait he sent me, not to worry he said, its just standard statemnet of sorts, in my 2 confirmations of - that means someone will be able to be at my home between now and 530 pm TODAY - 05-10-2022. Yes, don't worry, it is setup. Ok. In that chat I had asked to have chats sent to me at the email I listed in that chat. Never got them. I did get a text from a repair company many many miles away, showing they received the repair ticket information and had a link I could check on progress. With knowing they would definitely be here today, I waited. At 510pm today, after no communcation with a service tech, I called the repair company, they were closed. I emailed them with no response. So, I called samsung cust service. Got ahold of a guy named, Chris, I think, with a heavy indian accent. He said no no, service cannot be scheduled that quickly, never. etc. etc. I told him the 2 times the Samsung pro I chatted with, assured the time and date (being today) is good and they will be here,) he said we cannot do that. Okay, told him to just cancel that ticket as I was not going through that [censored], don't like being flat out LIED to, simply to get their quota of calls/chats with good reviews. I did a survey on the lengthy chat saying how the rep really helped, stuck with me, got me an appointment. Well I take that back. The way Samsung could not tell me if I had any other steps to try or if I was not doing something proper to get the warming center workin and all links shared with me where troubleshoot section that has nothing about the warming center and the link to the manual I just spent time and money on printing out as it is not included with product, way before calling or chatting. was no help at all. Your comapny really needs a better system and having customer service centeres in america with clear english speaking "pro's" would be appreciated. Having the instructions and operating guides/books included with the product would be Perfect. I do not use my phone, tablet or desktop when I am in my kitchen cooking. If I need to refer to a book I can pull it out of the drawer and do so. The rings I had to jump thru are absolutely ridiculous and a waste of time and money.

I opened a third chat. I took pictures of the screens of information with dates and times as I tried to chat with another "pro" no responses to any of my questions so I ended that chat with I will file a complaint direct. This was after I was supposedly wsa switched to a "HUMAN" made me feel the pro's are all sitting in the same room talking about customers like me and reckon I could just sit and wait. I have a limit and it was reached with your company and employees today. I called NFM and setup an exchange. No customer to any company should have to play in your circus like this. If the second one doesn't work. I'm done. LG or Frigidaire or Cafe or other company will get me as a new customer. Since below doesn't give much space - Products made in this country, support & backed here. Samsung distributors/retailers all on the same page, someone really knows how to operate the product. Like it used to be. physical manuals for products. not online lookup.

Bought a fridge had it for six months and then things happened. The frame holding up the bottom crisper shelves shelf cracked. You can only guess what happened after that the shelf that was sitting on cracked along with the crispers. The bottom drawer hinge broke. Called Samsung they told me that this was wear and tear. I have never abused a fridge infact I have a Kenmore that is more than 25 years old and still in great working condition no cracks. I checked with different dealers and suppliers (4 in total and still inquiring) and the replies were that the orders for Samsung parts were 70% daily. I was also told that the plastic were cheap and brittle(which it is) and all the companies said they had many complaints from many customers. Spoke to individuals and they said that the plastics and the fridge brackets were not aligned properly. It would cost $992.25 to replace all the cracked pieces which I am not prepared to do. I have gathered many pictures and complaints from many customers and will forward this to the dealer that I bought the appliance from. I believe that the dealer and Samsung are aware of the problems with the fridge. Samsung does NOT honor their 1 year warranty. If anyone has any information please contact me at [protected]@sasktel.net. Thank you.

Purchased: May 5, 2021 (via email) [protected]@shopping. us. samsung.com

Order on Line (Order #US558540438)

Model #WA45T3400AP/A4

Serial #0HUQ5DENC00051K

Amount Billed ($809,84)

Delivered - May 11,2021

Below you will find documents in references to the above. The company states that this model was manufacturer January 2021. Therefore; if I wanted to purchase an extended warranty I should have requested it prior to January 2022.

This policy was not posted on your website nor was it specified during any of the any email correspondence. This results in false advertisement and deception. Normally, when purchasing appliances you receive one year coverage from the company and if you want to extent it beyond that you can purchase an extended warranty.

What individual do you know of that would engage in this type of foolishness? I am requesting that you invest this situation and provide a favorably solution.

COPY OF PREVIOUS DOCUMENTS SENT (4/27/2022)

Laura Odom

8:43 AM (3 hours ago)

to Samsung

URGENT ASSISTANCE REQUIRED

I have spent my entire afternoon trying to obtain an extended warranty for my Samsung Washer.

This appliance was purchased last May, 7, 2021 on your website. The confirmation order number is #US558540438, Model #WA45T3400AP/A4, Serial #0HUQ5DENCOOOO51K. The amount of $809.84 was posted to my Visa Card on May 9, 2021.

The above information prevailed to all three representations and at present I do not have any resolution. They continued to inform me that I have had this appliance over fourteen months, and I am not eligible for an extended warranty.

I truly feel this issue is resolved, the time allotted to get an extended warranty will not be available. I would appreciate you assigning an individual within your corporation to rectify this issue on my behalf immediately.

Any assistance that you can provide would be greatly appreciated.

Thanks in advance for taking the time to review this document and extending the courtesy to provide resolution.

Kind Regards!

FYI: I have taken the liberty to attach a copy of the email confirmation of sale.

SAMSUNG

Order confirmed

Samsung is preparing your order.

Dear Laura Odom,

We processed your order #US558540438, confirmed your payment, and will deliver your new 4.5 cu. ft. Capacity Top Load Washer with Active Water Jet in Platinum on May 11, 2021. Please expect a call from our delivery service on or before May 11, 2021 to confirm that you will be at home to meet them. Would you like to track our progress? Click the Manage Order button to see your order status. We'll keep you updated at each step.

From day one after being install did not notice small water leaks under washer, after two washing I noticed water on the floor, after four wash cycles or 18 days after purchase I unable to locate the leak I called for service, the service technicians removed the top of the washing machine and there was a hole as big as a fist on top of the outer chamber, the is how I received the machine, l was given a refund to purchase another machine online and it’s been over a month and no word from Samsung. This Customer Service is the worst. I know you can a a lemon product at any purchase, my kitchen has all Samsung appliances and elven a Samsung TV and never had a problem with any of them. This is the first time dealing with customer service and they are terrible, that makes me afraid to purchase another Samsung product.

The sequence of events:

1. Entered Verizon store to trade in Samsung S10 Plus for Samsung S21 Ultra +.

2. Samsung S21 Ultra severally crackled on phone calls via Phonak hearing aids. Phone was returned to Verizon within warranty period, 30 days.

3. Replacement S21 Ultra likewise crackled.

4. Customer contacted Samsung customer service. Samsung took full responsibility for defective S21 Ultra series phones. Thousands of similar complaints online.

5. Samsung arranged S21 Ultra trade-in for S22 Ultra.

6. As agreed, customer returned defective S21 Ultra in perfect condition with all original packaging.

7. Samsung created additional charges of $175.48 - $12.83= $161.67 for alleged failure to return the S10 Plus phone which customer clearly has traded to Verizon as noted above .

8. The trade-in purchase contract was altered/amended export facto and funds were withdrawn from customers bank account over the objection of customer. All representations are documented on paper and were made available to Samsung Customers Service.

~Alan Kenney

Reference Number: [protected]

I had made an online order on March 2 2022 for a Galaxy Tab A8 wifi. Till date (24/04/22) item is yet to be received.

Several calls and emails have been made with regards to matter (see ref above) and same excuses were given as no contact was made when delivery guy called.

I noticed on the replied mail that the number the delivery guy had called was wrong. I highlighted the matter to 3 different Samsung staff (both from email and calls). They confirmed and even called me back to verify my number and address. Somehow, few days passed, I called in again and the same reasoning was given, delivery guy unable to contact (note the fact that the tele staffs managed to make contact me via call 3 separate times with no problem).

I am very disappointed by the way matter was handled by Samsung staffs and no follow up action was taken to ensure matter is resolved. I believe case will just be left unattended until I write in or call, and it will be starting all over again.

It has been a week since the last contact via email and all is quiet. I feel an established brand like Samsung should be more professional in handling these matters.

I am very weary to do any online purchase from Samsung again.

We purchased a JET 70 stick vacuum online recently and unfortunately it is not working as well as we were led to believe so we contacted Samsung for a credit

I was on the phone for over an hour until they finally agreed to email me the directions to have the item returned and said it would take a few days to process this request

After a week I rang and they said nothing had been done and kept me on the phone for another 45 minutes doing nothing and solving nothing

They said I had to return it to a service centre for it to be checked over but it is working as per the technical data states in the manual it's just not practical for our uses with animals and carpeted floors

Purchased on black friday 2021 - received two broken staking kits and still waiting for another to arrive after 5 months of waiting to stack this set. I'm close to asking for return of all merchandise and buy a different set. Very disappointed in this process. Purchased at Home Depot on the Strip in North Canton, Ohio. First kit was due Jan. 31, arrived mid Feb. broken, second kit came in March 2022 and was also broken. The boxes arrived broken open and half taped shut, parts missing or broken.

From the day I purchased this machine is has not filled with the temperature of water that is selected. First call was an hour on the phone to get a technician scheduled to diagnose the malfunction. The technician arrived, witnessed the problem, could not find a solution and said the computer had indicated that the machine was functioning properly. The technician spent 10 minutes on the phone asking another for help. He couldn't fix the problem. He noted that "no malfunction found" on the paperwork and left with the problem unresolved.

I called Samsung again that same day 4/11/22, another hour on the phone to schedule another technician to visit. They gave ticket# and said someone would call within 24 hours. No one called, so after the holiday weekend I called again on 4/17/22. At this time I was told that they tried to call (a lie), couldn't reach me and canceled the ticket. Again I was issued a new ticket # and told to wait for their call.

I am now waiting for yet another call and a technicians visit. These people ask for all of my new contact information every time I speak to them as if they've never heard from me before and waste huge amounts of my time on hold. What a ridiculously pathetic group.

The machine purchased brand new has NEVER worked properly.

Summary of Complaint:

Samsung has kept two warranty phones that I sent to them for repairs and the money I paid them for the repairs for over 8 weeks now. Despite statements by their agents and to consumer agencies that they would be "repaired or exchanged", I have not received anything back - even my original phones or a refund.

Details of Complaint:

I started repair request tickets for two Samsung phones on 2/9/2022 and mailed the phones to Samsung, which were received on 2/11/2022. One phone was under warranty (ticket # [protected]) and the repair cost was stated to be $0.00. The other phone was no longer under warranty (ticket # [protected]), and the repair cost was stated to be $70.31. I was emailed a week later however that the phone not under warranty would cost $242.48 to repair, which was 3 times more than the initial cost stated and the price of the phone new. I then spoke with a supervisor on 2/16/2022 who agreed to lower the cost to $90.31, which I paid by credit card with her.

Since then I have received nothing but frustration. I've made over two dozen calls and emails to them to find out the status of the phone repairs, but just kept either getting hung up on, or told they didn't know. I also kept receiving different ticket numbers via emails and text messages stating to send them the phones even though they already had them.

After a month, they just sent me back the phone that was under warranty unrepaired, and just a few days before the warranty expired - so it appeared they held onto it just long enough for the warranty run out. I immediately started another repair request (ticket # [protected]) however and mailed it back to them, which they received before the warranty expired.

After consumer complaints, they then responded in writing that the phones would either be "repaired or exchanged", and that an agent in their "Extra Care" department, Paola M., was handling the tickets. After a dozen more emails to that agent and promises from her, she just emailed that she was no longer with Samsung and to call the general phone number to start all over again...

I have also sent emails to their CEO (Mr. Young Hoon "YH" Eom) and Vice Presidents (John Stinziano, Ramon Gregory, and Mark Williams) asking for help, but have yet to hear back from any of their offices.

In short, despite all my many hours of efforts to get Samsung to honor their warranty, paid repairs, and their promises, they have simply ignored them and kept my phone and the money I paid them for repairs, which to me is seems like outright theft and fraud.

Please help to see that Samsung does not take advantage of their consumers like this and honors their warranties, paid repairs, and stated promises.

March 2002 my refrigerator on top stopped cooling. Freezer was working to some degree. I had technician come out and do an examination. He said I would need control panel replacement. To fix it would cost about $500. I had repair done because we needed refrigerator cooling. Part of the problem was the ice maker component.

We have had this refrigerator for about 3 years. We would like to join class action suit and can provide details of purchase etc.

Dennis Sedlacek

[protected]

[protected]@yahoo.com

Hi There,

I hope you can assist with my issue with Samsung. We purchased a refrigerator in August 2021 from Lowes and were very happy with it until about 3 weeks ago when we noticed an offensive odor whenever the refrigerator is opened. We cleaned several times and a technician were sent twice to assess the situation but nothing has been resolved. Samsung is very adamant that there is nothing more they can do. Now the fridge is still under warranty but we are not sure where to go from here, We are pensioners and dont want to spend another $2400.00 for a fridge. We are also concerned that this odor could be harmful to our health especially if its a chemical leak.

Please assist us.