Samsung
Reviews and Complaints

Samsung double door refrigerator rt24cdlb1/xtl fridge gas leak and condemnation.
I bought a samsung double door refrigerator rt24cdlb1/xtl on 03/07/2011 from their dealer kay dee electronics noida wide invoice no. 2602, in my house in delhi. On 20/08/2016 the fridge totally broke down without any cooling. After registering a complaint wide complaint no.[protected], two technicians have visited and informed there is internal leakage and vanished without charging service fee and without giving any service slip or suggesting next course of action. I contacted samsung customer care on [protected] several times and got assurance of senior service engineers call & visit in next 24 hours. Since then no senior service engineer has bothered to call or visit.
I have called up several times to customer care centre wide reference nos. [protected] spoke to mr. Gaurav, reference no. [protected], spoke to mr. Gopal, reference no. [protected], spoke to mr. Hasan, and so on. Even i had a chat on web with mr. Ankit gupta & ms. Akrati several times and got assurance for senior service engineer’s visit with a caption we will convert your bitter experience with a better experience. Even on suggestions provided by ms. Akrati, i spoke to mr. Jatin kalra, service centre head at patparganj, but no one has visited till now on 24/08/2016 at 1pm.
Today on 24/08/2016, again called up to customer care centre and got to surprised that the service has mentioned in the case that it is beyond repair and as per samsung policy we can take responsibility to repair it. The lady argued on the policy guidelines.
On 24/08/2016, through the day i was chasing customer care executives, ms. Tinky, she provided me a new reference no.[protected] & promised me that she has escalated the case to senior management and assigning complaint to service centre. Nothing took place. I again called up to customer care, some senior person picked us the phone and promised to take this complaint with service centre head.
After an hour’s time i received a call from mr. Narender choudhary from [protected], he refused to send engineer. I do not know how service engineer / service centre is updating feedback without attending the complaint. Also, i am surprised, why the service centre head is not asking for a service report signed by customer.
Getting a service report is customers right.
Today, at 6pm, i spoke to mr. Ali at customer care, he promised me that before 8pm somebody will attend the complaint. But nobody has turned up.
Again at 8:30 pm spoke to mr. Ali, and reminded him, he again told me that he is escalating the issue. I took a leave today and waited whole day based on previously made promises.
After 25/08/2016, every day somebody from samsung was assuring me for a solution but not ready to arrange engineers visit and provide a service report.
Today on 27/08/2016, the same person called up and offered me a 10% compensation of the invoice value which is 1, 800 inr. More than this amount i can get as discount if i will exchange my refrigerator with any other brand.
I would request you to please send your engineers and take this unit to your samsung scrape yard; i will pay the transport cost from my pocket as a goodwill gesture and with a promise not to advise people not to purchase samsung products in future.

I would like to know the following-
1. Is the refrigerator is manufactured only to perform till the warranty/ guarantee ends?
2. Who will take the responsibility to get it repaired after warrantee/guarantee?
3. Why they have manufactured a refrigerator which cannot be repaired?
4. How the other refrigerators of same type are working fine even after 10 years?
5. Should i register my grievance with consumer forum?
6. Should i stop recommending samsung products to other people?
7. Should i publish my grievance on social media?
8. Is samsung works on the policy of cheating people, they know that even during warranty period also if any unit stop functioning they will offer customer a depreciated value and get rid of the situation easily.
9. They do not send engineer in such cases and escape from providing service report. That is customers right to get a report.
After many request customer care centre is not ready to provide me any email id of any superior authority to look into the issue.
I am not able to understand the way of handling customer issues by samsung.
Please look into the issue at the earliest,
Ashok bhargava
257, paryatan vihar,
B-4, vasundhara enclave
Delhi – 110096
Mob:- +[protected]

My 29 inch CRTV is not working. I have registered complaints many times on call centre no [protected] but my problem still could not be resolved. Complaints no
[protected] dated 28.8.2016
[protected] dated 13.8.2016
[protected] dated 3.7.2016
[protected] dated 19.6.2016
[protected] dated 9.3.2016
Today I surprised to know that my previous complaint ticket closed since I denied to pay service charges. Its looks like I am a mad & I have purchased all my samsung gadgets free of cost & all services further shall be free of cost. Its totally rediculous.
My previous tickets closed due to similar reason that I have not confirmed the estimate given by his engineer BRIJ kishor. Whereas he have never contacted me physically or telephonically. Last time I requested to allot the job to other engineer. I am not able to know the reasons why after a lapse of more than 6 months my problem could not be resolved.

I have more than a dozen of Samsung & other gadgets but I never faced such type of problem. Please resolve the issue.

Left phone for repairs at official Samsung repair centre in Springfield park in Durban, South Africa.
The quote was too high to repair, would try do later. The S3 was a super phone. I noticed the screen was cracked.
This happened during the quotation process. No agent at the centre reported crack. Definitely no crack when I handed in phone. I mentioned it. 25 minutes later a rep says they will attend to the matter, and relook possibly at the quote.
The main problem for me was if I had noticed the crack even I'm the carpark of the centre, once I had passed through the doors of the centre, on exit Samsung would have been absolved of all responsibility and my repair would have been escalated by R2000.
Didn't hear from them again, so I called. 3 times. On 3rd call I was given email address. After a few e-mails, no response. Again, I called. Offer of a second hand black S3 was made. Mine white. I was agreeable. 2 weeks later no further communication. I called. The Battery was still charging? ?! to check phone. A few days later, motherboard on that phone damaged. Again, info received after I initiate call.
They will source a screen from a vendor and get back to me.
Two calls and three emails from centre later, there is no resolution.
That is also the sum total of their communication with me.
I suggested they get me a phone to the value of the new screen.
They suggested eventually to just repair my cracked screen.
Either way, there has been no progress.
How am I supposed to now trust this repair centre to do repairs on my S3?
The only official Samsung repair centre in my vicinity.
This is from early June 2016. Now late August 2016.
As it is, they saId they would deliver my phone to me 2 weeks ago.
Still no delivery or communication.

My phone repair is under the temporary hold for 3 weeks because of unavailable parts without any further notice except for just asking me to wait.
I asked the Samsung support to offer me at least the estimated date, but there is still no response even they said it will be noticed by email within 24 hours.
All I can hear from your support services, live chat, email, and phone call, they don't have any idea because my repair is pending.
I have been so offended whenever I contact the Samsung service.
It has been so long since you have "unavailable parts" problem but still situation has no improvement?
Please have a responsible for my discomfort.
My phone was delivered to the repair center in Texas on Jul.29 and the initial estimated date was Aug.3.
I hope that I can get the specific information about the repair status.

I love my Samsung S4
I looked at my work colleagues Samsung S6 and at the time l was focusing on the internal content of the phone and admiring the clear sharp content with a white background, Samsung S4 phone content has a black background.
I ordered my self the new S6 and when l opened it from the box and placed the handset in my hand it was pretty much instant disapointment. I was so upset that it did not feel like the S4. The S6 is flat and feels stiff and flat, there is comfort disturbance when you hold it because you can feel the seem edge join at the back its not smoothly contoured with curvy edges like the S4 also the metal edge around the phone is very slippery you cant get a good comfortable grip on the handset. I dont even want my new S6 it is that disapointing to hold, why did someone go and changea good / Perfect thing. The handset didnt need to be a bigger size S4 was perfect. The camera lens on the back of the S6 is too raised and sticks out a lot. The only good thing is the change of internal content and why do we gave to buy a new phone each time just to get that why cant you just remotely up grade our internal content and formatting become eco friendly stop producing more phones for greedy profiteering and upgrade our internal content. Cant you feel and realise the differance for yourselves between the S4 and S6 don't fix what isnt broken there doesnt have to be a new phone produced every six months such a catastrophic disaster and a big big big disapointment, l will give my S6 to my husband and keep my S4 and next time l will check out the handcset in a shop before l just order from my phone company. When your on a good thing stick with it. Get it ?

I bought the samsung galaxy grand prime 4g mobile device in august 2015. The very next week the problem started with the display of the device. A bar showing sim 1/sim2 and brightness comes and gets stuck on the lock screen. So many times i had taken it to the service centre and they had done so many os reinstallations, motherboard replacements, etc. But nothing could solve this problem. At last 3 months back the service centre executives accepted that the device is not repairable. They offered a replacement or refund. Since then i have been waiting after handing over the device and necessary documents to the service centre at kodungallur (Ginger care). Today is 15th of august 2016. Still i get a reply from samsung that they are studying the issue! I dont know the logic of such a loooong study if the device is not repairable. Hope someone takes some initiative to end this study and make arrangement for replacement or refund.
These are the different numbers that they have given me after handing over my device.
Job sheet no.[protected]
Ref no.[protected]
Call no. [protected]

Najeeb.

I, like so many others have been scammed by this company
I ordered my handy key charger back in May of this year. I have still not received it or my refund. I have contacted them on numerous occasions
. After my first refund request, they replied that it was being reviewed by the refund depth and I would get an email from them I a few days. This did not happen. I have contacted them numerous times request my refund and get the same response that it was received and is being reviewed.
Like so many others that have been scammed by this company, I am very angry at myself for falling for this. I doubt that I will see either the product or the refund but I wanted to let everyone know that this is a scam! ! UNDER NO CIRCUMSTANCES SHOULD YOU ORDER FROM THIS COMPANY! ! ! IT IS A COMPLETE SCAM! !

I called adh for a screen replacement they called and asked when they can come collect the phone, on a recorded line i asked when how much will to cost to fix the existing damages on my phone, they said will call me once they've quoted me, now i need a screen replacement and samsung is forcing me to fix the entire phone and not just the screen, but they were able to fix the screen the first time around with the existing damages, they now refuse to fix my screen only, to top it off i call the call centre and they tell me no damages were noted when i logged my phone...I am never owning a samsung product again their services unethical

Dear samsung customer service

I bought a phone samsung j7, after two months of use the phone completely stopped working I went by the agent in egypt giza pyramid, and after receipt of the examination, I called to ask about the phone a week later and the response was that the phone needs to change the control panel and this cost me 850 pounds, and the response was shocking me as the device is still in warranty and asking about the reason for that was the answer machine are the remnants of water and it was shocking li also where i'm sure that the device is not at any time offer for water, he said li ahtma be sweating during use and this is not true and there is no evidence of that.
Contacted customer service to express my dismay and the answer is you have two choices to go to hire and pay costs or relive the phone as expressed my dismay from this post and I will address my complaint samsung global's where I user phones samsung I and my children and all my relatives and trust the brand and the response was do what you wish.

Now I feel very resentful of the agent in egypt and the deep disappointment of hope.

Please help

—
Thank you and best regards

Said adly

+[protected]

I bought the TV directly from Samsung e-commerce. I ordered outside installation. When they came to install to the wall they found that one of the wall mount adapter (small special screw) were missing so they could not hang the TV but have to pay for service. I called Samsung to request the missing part. I spent more than an hour on the phone; gave them my order number and asked them to send me the missing screw, I was told that they don't have access to my invoice. They asked me to email them my invoice so one of the departments can verify the invoice before sending the screw. I emailed my invoice and after 36 hrs later I called them. They could not locate the invoice; without invoice I was told that they could not ship the part. I submitted 2 more times the copy of the invoice. Every time I called them, they don’t have copy of the invoice, it will take 24-48 hrs to receive. After receiving and validating it will take 5-7 days to receive the screw. It was my nightmare to deal with Samsung to get this missing screw. I did not see any customer service worse than Samsung. Finally I asked the agent in the warranty department, either send me the screw or take the TV back; it is your decision. He connected me to the return department to start the return process. In short, please be aware of Samsung customer service before deciding to buy Samsung TV. If you have warranty issue like big repair, I don't know how they will handle since they could not ship the screw instead they accept the return of TV. It was big hassle for me to put the TV back. Now waiting return approval from Samsung to take TV back. BEWARE OF SAMSUNG CUSTOMER SERVICE BEFORE BUYING SAMSUNG BRAND TV.

I have purchased some part for my Samsung from this website www.samsungparts.com. Since I did not receive any payment confirmation I contacted them and asked about my order. They promised I'll get all the necessary information later. Asked when exactly and they said soon.
Order did not shop up and I asked them what was going on and where my order was and these clowns were not able to tell anything! Bunch of clowns. They were not able to tell me what happened with my order, where it was, when will I get it. They did not tell my what shipping company they used when I asked!
These people are scammers! They have nothing to do with Samsung! Terrible! Want my money back!

I saw advertisement while surfing there is 50% discount for the latest mobilies on Emallx.com website. I visited the site and purchased the mobile on 17-April-2016 through credit card and transaction was successful. They provided the tracking number#564281. This is from Bahrain. Still now I dont receive my shipment.

I have purchased a new Samsung Galaxy S6 phone and it arrived broken. The store I bought it from refused to refund me so my only and last hope was Samsung. I went to Samsung service center and explained what happened. I asked them to check what was wrong with my phone and why wasn't it working. They refused to even look at it! They literally said that it was not their problem and that I should deal with the store I bought it from!
The most terrible customer service ever!
These people were Samsung representatives and they refused to help me! I was ready to pay for the service and repair jobs but they refused to even look at my phone!

Recently purchased a Samsung Note 5 phone and realized the note 4 has more features than the note 5... Such features as
-> IR blaster
-> External Memory Slot
-> Picture to Text Translation
etc.

Realized same thing goes to the Gear.
its like buying an item which has new feature but removing the old useful features.

Sir i bought new refrigerator of samsung 2 door from vijay sales janakpuri on 20th of january 2016 for rs 39400/-.We were not happy with the cooling of refrigerator from day one went to vijay sales they said talk to samsung, we are having one more bigger refrigerator og lg in our house so was not depending upon only refrigerator of samsung, but slowly slowly its cooling got worse we talked to samsung they tell us to adjust the cooling we did nothing happened more time passed now from 8th of july it really worsen in cooling our stuff started getting spoiled, we complained thre engineer visited and said there is problem in compressors gas, we have to put gas in new refrigerator and then check what happens, since then we requested for exchange of this product but noone even called us regarding the exchange after somany reminders nothing has been done so far now we surrenderes in front of company now they are daily making excuses and not even repairing the new bought refrigerator, yesterday one guy came from samsung and started mis behaving with women of my house, i refused to him to stay in my house as i was abiut to leave house for work he was looking very suspicious guy not behaving like an educated engineer then i also complained to the samsung again .We will never in life going to buy any product of samsung in any crcumstances.Nirman manchanda
[protected], [protected]@yahoo.Com

Bought a samsung refrigerator from costco. Broke down 5 months later. It was repaired on samsung warranty. Samsung told us to email food receipts. Refridgerator broke down again, repaired, and then broke down again for a third time. Each time, we time we emailed food receipts for spoiled food as per samsung's request. Samsung wanted to send repair person again instead of replacing it. Called costco and explained situation. Costco said their limited warranty expired.. But... Considering that the model sold had been discontinued by samsung due to it having excessive problems, costco offered to take back unit and reimburse us in full and they would give it back to samsung. Meanwhile, upon asking samsung for reimbursement of our food costs, samsung offered us $100 total, but initially said "don't worry". After arguing, they increased offer to $150. Our claim was about $500 for 3 breakdowns that lasting approximately 1 week each. Samsung does not honor their word and acts in bad faith. Avoid samsung appliances, especially refrigerator's. Research the countless dissatisfied consumers before making a purchase decision.

I purchased a samsung s6 november 2015. Since then the main board is always getting fried. Samsung service center tells me "you had a defective board and you should be ok after the repair" I was on a 4 week business trip when on the second week I experienced the same problem. I returned to montreal and called customer service and explained the situation and was transferred to their retention center in which I spoke to a unprofessional individual. She kept on interrupting and finally she told me that samsung policy is only to repair and not replace. After the one year warranty I will have to be paying top dollars for those repairs. So i'm putting the unit in the garbage and buying a used reliable phone! No more samsung for me! I asked that I speak to her supervisor and she told me "i have no supervisor". Thank you for nothing samsung! Garbage phone and garbage service!

Less than a year ago I purchased all brand new samsung appliances from lowes. On june 6th my microwave stopped working. I called lowes and they sent out a local contractor to repair it. They ordered the suspected failed parts but this did not fix the problem. The contractor took the microwave to his shop and there they determined it could not be repaired and submitted the claim to samsung and lowes. I didn't hear anything for days. I finally contacted the contractor and they told me they had contacted samsung and they should be calling me. They didn't. I called lowes warranty and they contacted them to call me. Samsung basically was waiting to see if I was going to call them and request my warranty.
I can't honestly believe that all the people they have working there are dumb but they repeatedly say "i'd be happy to help you with that" or some variation whenever you try and get an answer from them and then they put you on hold claiming they're referencing documents. This wouldn't be a problem if it happened once or twice but considering i've had to call them at least 8 times and it happens everytime and then after I get through the first layer and get passed to the executive layer it happens again. They won't transfer me to the exec layer even after I explain the situation again they do "more research" and then transfer me. After a few days of them researching my case they request the receipt for the appliance. If they thought they would need it why not ask right away. They tell me it takes three days for them to process and verify a scanned, emailed receipt. This is infuriating. 3 days for an email. It's now been a month and still no end in sight. Once they've verified the email and made the decision to replace the unit they tell me it's going to take 5 days to process the request and then get it to lowes and lowes will call me. I asked the lady why she needed to talk to me to process this. She got no information from me. Basically what it came down to was if I wanted to keep following up so they would have to process it in hopes I would forget or just by another. 7 days go by and no call. I call lowes they have no fax or email or anything from samsung. The nice lady at lowes offers to call samsung. They refuse to talk to her and are very rude. She filed a complaint and is awaiting a call from corporate. I now call samsung and go through the same waiting and referencing. I'm fuming. The lady tells me it takes 3-5 days to process, I said I know it's been 7. The lady I talked to before did not submit the forms or whatever for another 3 days so it's really been only 3 working days and she will not do anything to expedite the process or really anything at all. But at least she asked me if she could help with anything else. They seriously train their folks to sound like idiots and they most definitely rude and unwilling to help. It's been over a month and a half. No microwave. I plan to discuss reimbursement for food that wasted because I couldn't reheat it and simply being inconvenienced. I'm not one to do this sort of thing but this is the worst service i've ever experienced and I will stop at nothing to let as many people know.

I hate cliches, but, if I could give Samsung's customer service a negative rating, I would. My Samsung tablet started glitching three months after I bought it. It is now five months after I bought it, and the thing is almost unuseable. I have been trying to get it fixed for those two months with absolutely no luck.
My first step was to take it to best buy. I bought it online through Best Buy, so it made sense. They happily kept it for three weeks and sent it back untouched. They said that they could not do anything because the tablet had a carrier associated with it (AT&T). It seems to me, first of all, that Best Buy should have known before taking my tablet that they couldn't work on it. Haven't they run into this situation before? Why did they take three weeks to find someone who knew this? They referred me to the Samsung Experience Store.
These people didn't even bother with my tablet. They took one look at it and said that it was AT&T's problem. They sent me to the AT&T store.
Here is the only bright spot in this whole debacle. The people at AT&T were so very helpful. It turned out that they were also not responsible for fixing the tablet, but, the manager of the store sat down with me, called Samsung, waited on hold for a long time, tracked down the correct department, gave them the IMEI number (a TINY number on the back of the tablet that is used to identify the specific tablet that they said they would use to verify the tablet [a process that takes three days, apparently].), and got me a ticket number. The Samsung people said that they would verify the tablet and e-mail me when it was finished. AT&T did not need to do this. They could have told me that it was not their problem and sent me on my merry, confused way. I thank them profusely for taking the time to help.
So I waited. Over a week later, I finally got an e-mail. By that time, the 72 hours that they allow for single ticket numbers had expired and I had to get a new ticket number. They needed a bill of sale. I got an e-mail where I could send the information and I was told that they would e-mail me when had finished doing whatever it was that they had to do with the bill of sale. NOTE: I repeated the ticket number back to the customer service person just to be sure that I had copied it down correctly.
I waited. A week later, I finally called them, gave them the ticket number, and...the ticket number was incorrect. The bill of sale had gotten lost because they could not attach the information to the right ticket number. We started all over again. This time the customer service agent gave me a new e-mail address. They said that this email was their documents department and that it would get there faster and more efficiently than the other e mail that the previous customer service agent had given me.
I waited. A week later, I finally called them and was told that the e mail address that the previous customer service agent had given me was incorrect and that I really had to send it to the original e mail that the first customer service agent had given me. We started a new ticket number. This time I wasn't going to fool around. I uploaded the bill of sale to the Samsung website, e mailed the information to the two e mails that I had been given and, just for good measure, faxed the information to the fax number provided on the website. I repeated the ticket number to the customer service agent twice, just to be sure that all the information was correct and called them in the morning.
The next day I called them and the information had not yet been transferred to my file. The agent on the other end of the line asked me to wait for an e mail. I told them I would call back the following day.
The following day I called them. I was again told that the information was not in my file and that I would get a conformation e mail when the information was assembled. It occurred to me that millions of patients were coupled instantaneously with their medical information using medical records numbers; packages are tracked all over the world using tracking numbers. Why does it take so long to get one sheet of paper paired with a ticket number at Samsung? I knew that their deadline was 72 hours, so I planned to call them the next day.
So, I called them the next day, and was told that the ticket had been rejected because the bill of sale didn't have and IMEI number on it. I gave them the IMEI number for my tablet on day one. They spent three days verifying my IMEI number! They said that the number also had to be on the bill of sale. I looked through my paperwork and found that the IMEI number was not on anything that I received.
So, I called Best Buy. After being transferred to half the departments in the company, I finally got a hold of a very helpful person who searched all the paperwork and said that they didn't have anything with an IMEI number on it. She said that it was a piece of information that was never put on bills of sale. She even called Samsung corporate and explained that to them. The answer that she got was that they needed it to process my claim. At this point, I knew that the Catch 22 was firmly in place. I was not getting my tablet fixed without a bill of sale with the IMEI number on it and the people who sold it to me said that such a thing didn't exist.
Now my glitchy tablet has turned into a dead tablet, I have spent more people hours on this thing than my tablet is worth, I am back to square one and, after two months of fighting it, I am looking at the prospect of buying a brand new tablet five months after I bought the last one. Rest assured, the next one will NOT be a Samsung.

I purchased a brand new 46" led tv february 24, 2015 (Today's date is 7/13/2016). I only used this television when I went to bed at night and always set a timer for it to turn off. A couple months after purchasing the television, the tv screen would randomly shut itself off but would turn itself on shortly after, at that time this was a very rare occasion and I thought maybe I had rolled over on one of the remote buttons on accident. **on a side note, i'm a single mother who works 3 jobs on top of a career and have full custody of my 2 year old son, I worked my butt off to save up enough money to buy myself something nice. ** last week, the television started to turn itself on and off again but this time it was more frequent and in the following days the television would only stay on for less and less. It would turn itself off and a couple minutes later turn itself back on, the standby light would blink 5 times before the screen would come back on. I contacted the customer service department 6 times. On the fifth contact, I was told that the issue was the firmware and it needed to be updated. I was instructed to get a thumb drive and contact customer service back so that they could provide me the link for the update. A couple hours later, I was back online with the customer service chat and they provided the link and instructions on how to update the firmware. The update was a success (So I thought) after the update, my television turned on and stayed on longer than the 5 minutes unlike what it had been doing for the past 13 days. I turned the tv off, fed my son and put him to bed. When I returned to my room, my television would not turn on at all. I contacted customer support chat again. He told me to unplug my tv for 60 seconds then plug it back in, so I followed his instructions and the television still would not turn on. I tried to remote control and the button the tv and all the tv would do is blink the standby light. The customer service rep told me to try hitting the "menu" button on the tv remote or any button to see if that turned the tv on, that didn't work. I randomly tried my samsung blu ray player remote (Which I bought last week) and pressed the power button on that, which turned my tv on. I told the customer service rep and he told me that was normal!? I asked for clarification, "your telling me that its normal for my blu ray player to turn on my tv but the remote control for the actual tv wont?" he said "yes", which made absolutely no sense. Every time I pressed a button on the blu ray remote my television would cycle on and off for every hit of a button, then subsequently turned off without turning back on. The customer service rep told me that they had gone through all of the troubleshooting that they could and that I needed to submit a service request. They provided a link for me to submit a service request, I went to the link and started completing the proper paperwork to get someone to help me. When I tried to put in my serial no. (Which I got directly from the box) it wouldn't register with the website. So again, I contacted customer service and they provided a phone number for an authorized repair service company in my area. I contacted them immediately the next morning. I have yet to hear back from that person. After 3 phone calls and voicemail's and no return calls, I contacted customer support again (Please note that this is the 9th! Time I have talked to them in the past couple of days). I went through the whole speal of providing the model code and the s/n for her to subsequently tell me that my s/n was not complete, she told me that the serial number was missing the last letter and to get the complete serial no. From the back of my television (Ummmm.. I'm the height of a hobbit and this television is mounted and I cannot reach it nor take it off the wall mount myself) but that I subsequently needed to contact a repair company. She referred me to a "local tv repair company" which was different than the number that had been provided me the night before. When I called the second number a raspy man answered the phone and argued with me telling me that it was the firmware that messed up my television and that I should contact samsung back, however samsung is telling me that I need to contact a repair company. Also, last week I just purchased a $70 blu ray player that is a samsung. I will never again purchase any other product from this company, I feel completely taken advantage of, given the run around, and pretty much I feel like samsung stole my money and put a defective product on the shelf. Never again will I buy any samsung product in my life and I will also share my horror story with this company with everyone. Horrible customer service and a horrible product.