Samsung
Reviews and Complaints

 hi my name is sindiso mtetwa
In march I initiated a claim and wrote an email for my s6 edge which had a cracked screen and was overheating. I did not receive a response, but at the same time I registered my handset online with adh.

Last month in june after not receiving feedback and the problem worsening I called in using my s6  edge and the lady whom answered apologized said she would reactivate my adh and call me in a few minutes I never received a call bac.  call it a god send, but that evening after surfing the internet using my s6 edge my phone went flat and did not turn on again. The next morning I wrote an email to enquire why again I had been contacted.  i figured given the lady had said she was reactivating my adh then I might as well proceed  to my closet adh repair center indicated on the official samsung website.

When I arrived I was told that my adh was not reactivated  and that they were not part of samsung or adh. It was shocking as they had samsung signage and were in the official site the man went on to say that they did not even talk to adh except via emails.  i asked to use the phone spoke to the lady (Charilise) whom had spoken to the previous evening asked for their physical address and proceeded to a place in sandton which she gave me.  apon arrival I no longer was seeing samsung official signage and was greeted by a lady whom said the matter had been escalated to her and my claim was being honoured so I left my phone was given the loaner handset  and left.  i couple days later I recieved an email communication stating that additional problem was found namely the motherboard and I was to accept or reject.  i rejected this because I was online with my phone and used it to call so how could the motherboard be faulty. We went back and forth in this regard for 2weeks.  i even received a side sms communication asking if I accept or reject to which responded that they use one forum for transparency.  yesterday 12 july after almost 3 weeks ofme challenging the mother board story I recieved a call stating that it was the charging point I was being billed for and not the mother board. Yet another layer had been added they went in to say the repair center where the phone is physically repaired  quoted me wrongly  she said she was sending through a quote for charging point from  ".  .. Care"

Yes another entity had entered.  this is confusing yes as now I am no longer with samsung of which adh is not part of and we whom are different to the repair center and now I must accept a contradicting quotation for a company named something care.  bear in mind this is all one email communication under the header  "samsung adh premium"   needless to say  my response was because  first quote was baseless; you come with a different one. Bear in mind that this is one convesation that all parties responded to backing the mother board qoute I over a two week plus period, but now that's its validity is questioned I am dealing with yet another entity that is doing a about turn.

 i am not sure if samsung south africa or samsung international is aware that their name is being drug through the mud by people they contract.

 this is disheartening.  i am buying a samsung product as with all my appliances but now I am being lied to, with unfufilled promises to call back, then I am given the run around, now statement and quatations change as the buck is pushed; and I learn of different entities but in the end we buy samsung so if samsung is not aware if these strong arm tactics to siphon money from their valued customers I urge they take immediate action. Mind you the two contradicting qoutations have the same charge at least if we are to be taken for a ride there is no need to insult ones intelligence to that extent.   very disgruntled and disspointed. I rejected the second qoute yesterday as who knows whats what. If someone from samsung the real samsung can get back to me I will provide video and audio recordings for my visit to the service center aswel as audio call recordings for all conversations in this regard

It proving to be a nightmare warranty experience.  if you see, the only other post I have ever made  on hello peter was a compliment to outsurance  for their outstanding service and good work. So I don't just complain but also give credit where credit is due.  

So I bought the s7 active phone because I love the ruggedness and water proof/resistant features of my s5 active so it could only get better right? Wrong! It may be rugged but water resistant it is not! Now I am not one to immerse my phone for 30 minutes in 5 feet just for fun, but I would like to snap a quick underwater (2min tops) picture or at least show my friends the feature.In the store they show a s7 active in a box and you press a button, the box fills up with water to "prove" that it can hold up to repelling water. What they should do is take that phone out of the box and prove that the sucker still works! After having my phone for less than 2 weeks, I had put my phone underwater to show my friends and take a pic. The phone was immersed for less than 3 minutes and immediately still worked until I got to my car. The screen started blinking on and off and green lines appear stretched across the screen. Now the phone still works (I think) as it still rings and notifications go off but I can't be sure as the screen is completely black now and I can't use the phone or turn it off. I will attest to the awesome battery power as my phone has not died yet after 15hr. So I guess I got that going for me. I hope to get another one but i'm am disgusted that I will have to use it as a phone that cannot get wet which was the freaking point of me getting it in the first place but I guess "that's none of my buisness" huh samsung ? In the pic you can see the notification light on (Because the phone is on) but I cannot turn on the screen. I do not normally leve complaints but this one has got me upset and there is no excuse that the s7 and s7 edge are water resistant but the phone that is made for that purpose does what? Nothing apparently.

My Blu-ray started showing FAN NG and then switches itself off. I took it to the Samsung branch in Springfield park Durban. They "repaired" it and had it for about 3 weeks.
I fetched it and when I plugged it in it wasn't even 4-5 hours and it was doing the same thing. Showing FAN NG and switched off again. This happened a couple of time so I unplugged it and took it back. They had it for another 3 weeks and when I fetched it yesterday and plugged it in today and it is still doing the same thing. I took a picture which I will attach.
This unit is still in its warranty period.
What can I do to get my unit fixed?
Will Samsung let me drive back and forth for the rest of my life?
Who can I contact that can help me solve this problem?

I really hope there is someone who can help me with this.

Regards,
Clifford

I purchased a 50" LED Smart TV and when it arrived I wanted to use my existing wall mount to hang my TV. When I looked at the back of the TV to see where the screws were to mount there were none! I called Samsung and they said that is their policy not to include the screws needed for wall mounts and that I could purchase a "SCREW KIT" made especially for Samsung . Samsung customer service gave me a number to call "JJ International" parts and services and said I could purchase the screw kit for 14.07 plus shipping! First of all Samsung is a huge corporation with million dollar profits and you mean to tell me they can not include the screws that will fit in the holes in back of the TV so you can wall mount it? I had to go to several local hardware stores before I could find size screws I needed. This was after numerous calls to Samsung asking what size and diameter. The first on-line "chat" person gave me the wrong measurements so that sent me on a wild goose chase for a screw that would not fit! Then after the 3rd call to Samsung is when a supervisor(whom I requested to talk to) told me I could purchase the kit. Boy! has Samsung got a SCAM going on! BUYER BEWARE! They may have great TV's but there customer service sucks and their add-on so called accessories will cost you more then they are worth! The kit had several sized screws I was told, well guess what Samsung, I only needed one size but you wanted me to pay for other screws that I wouldn't or couldn't use?! I have never had this problem with other brands of TV's I have purchased. LG even includes the screws! and off brands like Insigna do too! What gives Samsung, you make the consumer carry the burden of looking for a small and simple part which cost at the most for 4 screws 3.00. Come on Samsung, if you want to keep your High reviews you better get with the program. START INCLUDING THE SCREWS FOR WALL MOUNTING ON ALL YOUR MODELS OF TV'S, I doubt it will hurt your revenues! I am really rethinking how I feel about Samsung and it's not good.

Yes Samsung service stinks. My drain pump fell off the washer and proceeded to flood my basement. The independent repair tech I called said there is a service bulletin that says there is a redesigned pump bracket and pump to rectify this.

I sent an email to Samsung which went unanswered. I thought they should pay for my $300 repair, since they admitted in the bulletin that there is a problem.

Next I called and they said the repair reimbursement only was good thru 2015. And they would not pay for it. Oh yeah they had all my e-mail info; they just never answered it. I said there is no question that it was defective and it should not depend on the timing.

I then spoke to the supervisor and had the same result.

Now it has been escalated to another department in the company; so I'll wait again and see what the outcome is.

We recently upgraded to a 48" samsung smart tv. Model #un48j5200 this past christmas. Well about two weeks ago we noticed a small color blur in the upper right corner. By the next day the blur had expanded to half of the right edge of the screen and from that there were several lines going across the tv. There are no visible signs of damage to the screen or panel until I grab a flashlight and notice a small circle on the panel. I touch it and it's literally skillet hot. The tv is burning from the inside out. So I call best buy and they say that because it under a year old to contact samsung and they will resolve this issue.

So here's how samsung goes about "solving the issue". They pass you off to some fly by night repair center called starkey williams llc. Who I believe is based out of indiana because that's the number that shows up on my phone. They have my take a couple pictures so their "technicians" can determine the problem. A week passes and I get a call saying it looks like the tv has been damage so... Sorry can't help you.

I can afford another tv. But now i'm mad and feel like i've been treated like crap. So I will do everything I can until I feel righted by someone on this issue.

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I've LED from 26 month I know that the grantee is 24 month but i have problem so I called Samsung support in Egypt to fix it with fees it's OK
But I was surprised from ignore and disregard form them it was unexpected
It was more than 5 calls and complains by Mr. Mustafa Abd ALLA Haredy
Each time we take date to come then it is ignored
At first time someone told us he will come and exchange it by new one with 4700 L.E
We said why without detection or even try to fix it so they ignored us
I'm really very upset from this, , all my goods is Samsung my cell phone my laptop my LED I was trust in this huge brand but now after this situation from Samsung Egypt I lost this trust
I waiting replay if you concern
Mohamed Haredy
[protected]

I bought my Samsung Tab S2 on May 1, 2016 at SM Cebu seaside branch. Right after being taken off the box, I had the personnel there attach the Samsung Book cover/casing with the plastic still attached on the back. I also had a screen protector placed the same day because I wanted to prevent it from having damage/scratches. To give you a background of its condition, I mainly use my tablet for storing files and for browsing the web and am planning to use it as a notebook where I would write my day to day activities/plans. I haven't installed all the apps I need yet because I haven't had the time. I barely bring it around and it usually sits at my table at home. I only get to bond with it on weekends when I'm not working. That's when I get to watch youtube videos and write down my expenses on excel. I had a lot of things planned for it on the coming days (installing other apps etc.), I was just waiting for my busy sched to free up since lately I've been working 13-15 hours a day so I had no time to play with my tablet. Well, I'm sharing this to give you a background on the condition of my tablet before bringing it to the service center. So basically my tablet looked brand new. One mistake I did was that I didn't took a picture of it before bringing it to the center. Well, I trusted the service center because it carries the name "Samsung".

On June 1, exactly a month after, as I was fixing my things on my table, I accidentally pushed the tablet and it fell face flat on the floor. To my horror, when I opened the book cover, I saw a crack on the LCD. I thoroughly checked it to see if there were any damage. So far all I saw was the crack. I couldn't determine how bad the crack was since the screen protector was unscathed and very much intact . I couldn't tell if it was just the screen that cracked or if it's the inside that's broken. I quickly called Samsung hotline to assist me on where I could bring my unit for repair.

On June 4, 2016 I brought it to the nearest Samsung Service center which is in SM Cebu North. When I got there the first thing I did was get a queue number. F.y.i. there were 4 counters there with customer representatives. Only 2 of them were entertaining guests... I saw on the screen that I was already next in line so I expected I won't have to wait long since the counter that was supposed to accommodate me wasn't entertaining any customer. It has been more than 30 minutes and my number hasn't been called yet so I started to watch the customer representative assigned to my number to see what she's doing and why its taking too long. I was annoyed to see her just looking at her monitor and chit chatting/laughing with the other personnel like as if no customer's waiting. After a few so so minutes, customer were piling up and other customers who came later than me were already getting annoyed on why the queuing number hasn't moved yet. Take note there were no customers on the counter anymore. After almost an hour of waiting, I was finally called. The customer representative asked what's my concern. After I answered her she continued to chat with the other personnel and continued laughing. She also had to put on hand sanitizer like 3 times before getting back to me. That annoyed me because she did that in a slow motion. This is just the first part of my dismay in this service center.

I was advised to expect the repair to be done within seven days but I received a text 9 days after which was on June 13, Monday at exactly 8:58 pm. It was not the day they promised but it was not a big deal for me since what's important for me is to get my tablet fixed. Since I have no time to go out on weekdays, I claimed my unit on Saturday, June 18. Luckily, when I got there, no other customers were in and their automated queuing system was broken. When I got there I went straight to the counter and told the representative I'm there to claim my unit. It took her quite some time to find my unit. She even asked me if I already received a text from them because she can't find my unit anywhere. That got me worried but alas after a few minutes she was able to find my tablet. When I got my unit I checked the new screen and if its functions are working. Upon checking it I noticed scratches all around the bezel chrome of my tab s2. As we all know the chrome bezel has 2 sides. One that's textured/rough and the other that's smooth and shiny. Even though the chrome bezel was thin, the scratches were very noticeable since it's all around the sides of the bezel and its on the smooth and shiny part. When you touch it, you'd even feel that some of the scratches are deep and it's uneven. There were also a few tiny dents. If you see the scratches, it looked like a sharp object slid through the sides/corners while trying to get the screen in/out. It was really noticeable for me because the new tablet that I brought in for repair now looked very much used and worn out. My friend who was with me at that time also noticed it and before I could even ask the personnel, he asked out loud why there were scratches. The representative looked at the scratches and brought it in to the technician. It took a few minutes before she went back to us. She relayed to us what the technician said. Accdg. to him it's impossible to have scratches because he used suction cups to remove the screen. So I asked again "then why are there scratches?" I told them those scratches weren't there before I brought it in for repair. The technician then eventually went out saying to the representative that he doesn't see any scratches and that it was impossible to have scratches in a mad tone, then shows us the suction cup he used. The representative then went at the back to report it to the manager. Manager then confronted us and agreed with the technician that she doesn't see any scratches. Now they're all acting like blind men. She added that if there were scratches it must have been my casing that caused it. The customer representative again pointed out one area where there were scratches to the manager. The manager then says that those scratches were normal and what we are seeing are part of the design. She insisted that even if we look at brand new models we'd see scratches like that...Wow that made me mad. Am I stupid for not noticing the difference between a scratch and a design? whew! It felt useless to argue with someone who claims to see no damage in my tablet. To top it all of, the most disappointing part is that she talked to us in a condescendingly manner from the beginning of the conversation. I wasn't mad at first but the way she talked to us made me mad. There were no signs of being apologetic whatsoever. I was very disappointed with this service center. In the end she even told us these exact words "Kung tutuusin maliit na bagay lang yan e." and "May balance pa po kayo."

I could have accepted it if she just apologized and said that scratches are inevitable when replacing an lcd because they would have to replace it manually. That would be easier to accept since I would consider that as part of the consequence of letting my tablet fall in the first place...

I brought my tablet in for repair at Samsung Service Center and I was willing to pay a high amount so I could have it back in good condition. I gave my trust to this service center but after the repair, the condition of my tablet was far from what I expected. When I questioned their service, the manager in turn put the blame on me, do away with her alibis and acts indifferently. The manager even questioned us for making a big fuss over a small object. For her it may be small, but for me who paid for the tablet and the service, it's a big deal.

I paid 10, 400 for the lcd replacement. If only I paid for the LCD itself and not the service, that would satisfy me. The service in this branch is really a let down. I'm sure that most of all their customers feel the same way I do. If you read through the reviews in this branch, you'd see almost all are negative and they have the same complaints on the service. Most of them would say that the people here are lazy and so on and so forth.

Also, this branch plays pirated movies for all the waiting customers to see. Isn't that against the law? When I was there they were playing a pirated video of Worlds of Warcraft which is still being shown in cinemas here.

Today I was watching an tv show and suddenly my tv suddenly stopped and than I see that there is one big single black line at bottom of my tv.

I bought that tv last year and it's out of warranty now so samsung is telling me that I need to go to service technician and pay him to solve my issue.

Another thing is that samsung online has different answer for it and samsung customer service told me to do totally different which I think there was nothing to do with my issue.

When I searched about it, I found that lots of user getting same issue like me.
Samsung should take care about this issue and give a good customer service to them users.

Samsung should fix my tv and give me a perfect customer service.

Thanks.

The "guide" on my samsung smarttv quit working correctly two weeks ago. I called samsung two weeks ago about the issue and never re ceived a call back. So today (06/20) I called them and gave them the 'ticket number'. The problem I was told was that the tv broadcasters are sending out the wrong information (Which is bogus based on searching this issue myself online). I was then told to 'fix' the issue, I would have to have the smarttv "clock" set to the wrong time. Well, after 45+ minutes of discussion to include being put on hold, we ended the issue in disagreement. I told samsung the problem is with their software/time zone program they said it was tv broadcaster problem. So while I live in eastern time zone, I have tricked the tv into thinking I live in the atlantic time zone (Of course manually changing the time). Btw - the default 'auto' setting for time doesn't work right - and wasn't working right on the tv right out the box, so I have always manually controlled the time of the tv. The "guide" worked just fine from december 2015 through may 2015. The last two weeks (June) is when the problem arose. So I hardly believe it's a "tv broadcast" problem.

My wife and I have Samsung galaxy 3, we both had one when they first came out and loved the phone so when we up graded we bought the Samsung galaxy 3 again, just under a year we were having problems with the batteries staying charged, I call and customer service said sorry the phone over a year old, I told them It was not I had it just under a year and they can check with sprint. Then they said it was on the shelf for more then a year and they cant help.
Next Samsung story, we bought a washer and dryer front loader, cost right at 2000, about year two the pump on washer went out, I order the part and put it on, very hard job they the heating element on the dryer went out, ordered and fix that also, a year later the pump on washer went out again, at that point I purchase another brand of washer, my dryer heating element went out again but the part is under warranty so fixed for the second time, I called customer services but they did not want to hear or cared about it, I am done with Samsung product. I am looking for new tv now, will not buy Samsung they don't stand behind there product and customers services is not good/

A couple of years ago, I bought a samsung smart tv model ua46d8880. It worked fine until yesterday when it switched off suddenly. I switched it on again but unfortunately it switched off automatically once again in a few seconds. Upon calling the samsung service center, they sent their technician who stated that a board of the tv is out of order and would contact the center about replacement. Then I received a call from the center stating the the necessary board is presently not in stock and even if they order it, the cost of repair would not be worth it and it would be advisable to discard the tv completely. What business ethics calls for a new tv to be discarded just because a specific part is not available? Is this the type of service which samsung provides to its customers? Just because they cannot repair the product, it should be thrown away. I have decided not to buy any samsung product in the future and will also advice all not to do so.

Rear camera lense on the Galaxy S7 is so flimsy it cracks at a touch and then the warranty is void. Very disappointing for a claimed great phone to include substandard materials. I will not be paying for getting this fixed - I will be demanding a refund and buying other. Shame on Samsung.

From: Mark [mailto:[protected]@wings-promos.com]
Sent: 02 June 2016 10:16
To: '[protected]@gmail.com'; 'support.[protected]@samsung.com'; 'samsung.[protected]@gmail.com'; 'support.[protected]@samsung.com'; 'prayag.[protected]@gmail.com'; 'padmacommunications.[protected]@gmail.com'; support.[protected]@samsung.com
Cc: [protected]@yahoo.com; [protected]@yahoo.co.uk; [protected]@gmail.com
Subject: RE: Samsung, the worst Brand, ever !

Dear Mr. Ajay,

Yesterday a person called at 1030 hrs.
He said he was the Samsung pick-up guy.
He enquired for the address and location route to the flat, which was shared to him by my colleague.
He said he would reach in 1 hours’ time.

I rushed to my previous address (God Summit, Hennur Main Road) and reached at 1120 hrs.
I waited and waited !
He called me at 1200 hrs and enquired for the route to the place again, which was given to him.
He said that, he would reach in 30 minutes time.
I waited and waited !

At 2000 hrs, he calls me for the third time and says that he is stuck in Koramangala and cannot make it !
He said that, he will pick-up the fridge today at 1200 hrs !

I left for my new home at 2010 hrs and reached at around 2145 hrs.

Can you even begin to imagine what it was to WAIT in an ABSOLUTELY EMPTY flat, that just has a non-functional refrigerator in it, from 1120 hrs till 2010 hrs ?

My patience is wearing thin sir (s) / madam (s) !

Warm Regards,

Mark David Verghese
Group Account Director

WINGS BRAND ACTIVATIONS (I) PVT. LTD.
PROMOTIONS | EVENTS | TRADE FAIRS | CRM | RETAIL | RURAL | AUDIT
Head Office: 'WINGS House', No. 5M-236, 5th Main,
2nd Block, HRBR Layout,
Bangalore - 560 043; India
Phone: 080-[protected] / [protected] | Extn.: 305 |
Fax: 080-[protected] | Mobile: [protected]
Website: www.wings-promos.com
E-mail: [protected]@wings-promos.com

"In the long term, an honest and fair approach to doing business will always be the most profitable.
And the business world holds such an approach in much higher esteem than is generally imagined"
~Robert Bosch

From: Mark [mailto:[protected]@wings-promos.com]
Sent: 01 June 2016 09:59
To: '[protected]@gmail.com'; 'support.[protected]@samsung.com'; 'samsung.[protected]@gmail.com'; 'support.[protected]@samsung.com'; 'prayag.[protected]@gmail.com'; 'padmacommunications.[protected]@gmail.com'; support.[protected]@samsung.com
Cc: [protected]@yahoo.com; [protected]@yahoo.co.uk; [protected]@gmail.com
Subject: RE: Samsung, the worst Brand, ever !

Dear Mr. Ajay and the THREE other Samsung CEO Office personnel,

Thank you for your telco the past two days.
I was expecting the issue to be resolved on the 30th of May, 2016 (It is what Ajay told me), but I guess the subsequent call on the same day is acceptable to indicate to me a new deadline of 1st May, 2016.

I am hoping there will be no further delays.
I will wait for a call and action on-ground.

Thanks !

Warm Regards,

Mark David Verghese
Group Account Director

WINGS BRAND ACTIVATIONS (I) PVT. LTD.
PROMOTIONS | EVENTS | TRADE FAIRS | CRM | RETAIL | RURAL | AUDIT
Head Office: 'WINGS House', No. 5M-236, 5th Main,
2nd Block, HRBR Layout,
Bangalore - 560 043; India
Phone: 080-[protected] / [protected] | Extn.: 305 |
Fax: 080-[protected] | Mobile: [protected]
Website: www.wings-promos.com
E-mail: [protected]@wings-promos.com

"In the long term, an honest and fair approach to doing business will always be the most profitable.
And the business world holds such an approach in much higher esteem than is generally imagined"
~Robert Bosch

From: Mark [mailto:[protected]@wings-promos.com]
Sent: 30 May 2016 12:24
To: '[protected]@gmail.com'; 'support.[protected]@samsung.com'; 'samsung.[protected]@gmail.com'; 'support.[protected]@samsung.com'; 'prayag.[protected]@gmail.com'; 'padmacommunications.[protected]@gmail.com'; support.[protected]@samsung.com
Cc: [protected]@yahoo.com; [protected]@yahoo.co.uk; [protected]@gmail.com
Subject: RE: Samsung, the worst Brand, ever !

Dear Team Samsung,

I take no pride in writing this, but people just ought to know that Samsung is probably the worst brand, ever !
This goes out to as many consumers, the world over, through SMS, Facebook, Linkedin, Yahoo Messenger, Google and through other personal platforms.

There has seldom been a case of such gross neglect and inconsideration towards a ‘PAYING Customer’.
It is apparent that, Samsung’s post sales completely suck and we, consumers, are left to contemplating why we even considered Samsung as a global brand with global, international and far-reaching processes.
What I have experienced, after purchasing a high-end ‘Samsung’ refrigerator (805 litre / French model / Rs. 1, 68, 000), has been excruciating and far from the standards expected out of companies and Brands that, have grown owing to consumers buying into promises galore.

Allow me the pleasure to elaborate, why I believe, Samsung is a terrible Brand and company ~

Background:
I purchased, from Croma, Kalyan Nagar, Bangalore, India, the Samsung Refrigerator (805 litre / French model) approximately 5 years ago, paying Rs. 1, 68, 000.
Before the warranty expired (1 year), the cooling system ceased to function.
The Samsung engineers took close to 15 days to resolve the issue, while all the meats and perishable foods rotted and lay waste.
Since the then and till date, the refrigerator has FAILED 5 times.
Each time, the Samsung engineers and / their so called TRUSTED Partners, have been late to visit, even later to rectify but absolute when it came to CHARGING me.
Each time, I would be paying for different line elements, where the ‘FAILURE’ in cooling remained constant.
It’s like they’re shooting off from a book of 101 best reasons to charge a customer.

The recent apathy:
The recent case has certainly brought me to my senses and has clearly demonstrated Samsung’s intent.
They’re simply out to MAKE MONEY and literally intent to CHEAT customers.

1. 9 months ago, my refrigerator STOPPED cooling, again – For the 5th time in 5 years.
2. I called in the Samsung so-called experts, who, post a great deal of debate and argument, came in to conduct repairs.
3. I briefed them on each issue of the past, the same non-cooling problem
4. I was indicated that, a permanent solution will be in place, for the 5th time
5. Work completed, the fridge seemed fine, as usual, after the 2 –day long repair work, which left my home in a mess.
6. I was CHARGED again and that is quite obvious. I personally feel that CHARGING a customer is fine provided work delivered is upto standards and promises given to us
7. I was told that, there will no further problems, but standard policies mean that, the warranty on ‘COOLING’ is for 6 months only.

On the 12th of March, 2016:
1. The Samsung fridge STOPPED cooling again and this time both the Freezer and the remainder of the unit

On the 15th of March, 2016:
1. I decided to shift residence (From Gold Summit, Hennur Main Road, Bangalore to Berlie Street, Langford Town Bangalore)
2. I therefore, decided to use TWO refrigerators at my new residence.
3. So I ended up buying a new Samsung refrigerator, which I am currently using, since the 16th of March, 2016.
4. The previous Samsung fridge I turned off completely.
5. As I was shifting residence, I decided to have the first Samsung fridge ‘Permanently’ and ‘Completely’ fixed, then tested, post which to be moved to my new residence.

On the 24th of May, 2016:
1. I called the Samsung toll free number and shared my displeasure at the break-down of the fridge and also completely briefed them regarding my plans to shift of the 28th of May, 2016
2. The executive assured me that, Samsung will help.

On the 25th of May, 2016 @ 1932 hrs:
1. I received an sms saying that a service engineer by name of Irfan has been assigned to my case, with the service request number [protected]
2. I did not receive any calls from the person nor anybody at Samsung
3. So on the 26th of May, 2016, I called Irfan who then said that, he cannot handle the case as it has been wrongly assigned to him.
4. I was asked to call the toll free number again. This was at 2130 hrs.

On the 27th May, 2016 @ 0945 hrs:
1. I called the toll free number and spoke to one Ms. Aishwarya.
2. I had to repeat the entire apathy / episode to her and she too, like every previous Samsung rock-star, told me that she will help me
3. I briefed her regarding the fact that, I needed to shift my residence and the date that, I needed to get the work done was before the 28th of May, 2016

On the 27th May, 2016 @ 1221 hrs:
1. I received another sms saying that, my complaint was noted and that, the engineer, one Mr. Sudheesh, was assigned to my case.
2. The service order number was [protected]

On the 27th May, 2017 @ 2000 hrs approximately:
1. Sudheesh visits my home at the Gold Summit, Hennur Main Road, Bangalore, inspects the fridge, understands my issue, takes a photograph of the recent bill from LR Enterprises (A Samsung Partner) and tells me that he will now instruct LR Enterprises to come in the morning, the next day, and have the fridge taken away for repairs. (Please find attached the invoice from LR enterprises)
2. He said that, LR Enterprises will take the fridge, repair it, test it and then install it at my new residence. He said that, this will be done first half on the 28th of May, 2016 (The days that I was scheduled to move my residence to Berlie Street).

On the 28th of May, 2016:
1. Nobody came, called and when I called Sudheesh, at 1230 hrs, he says that, he has already passed the case to his office and that he cannot help further
2. I then called the Samsung toll free and miraculously, the first service / complaint done on the 24th of May, 2016, did not show and only the service / complaint on the 27th of May, 2016, seems to be showing.
3. Anyways, I briefed the Samsung call executive regarding the ‘CHALLENGE’ and she assured me that someone from R Logistics (The Samsung’s partner company, for whom Sudheesh works for will call me)
4. Imagine my plight, its 1230 hrs, and I am alone at my place because all my materials have left for my NEW Place, waiting for someone from Samsung to call me.
5. Nobody did…
6. I called the toll free number again and had to de-brief a new executive on the line regarding the entire issue. She promised to ‘Send R Logitics’ a reminder.
7. I don’t know what Samsung call center was doing / did, but nobody called me.
8. AT 1430 hrs, I called the Samsung call center again and had to brief a fresh executive on the apathy and like any of previous experiences she said that, a reminder will be sent
9. I then spoke to Sudheesh, who said that, he just cannot help further because he had transferred the case.
10. I asked him for his boss’s number and he gave me 3 LAN line numbers: 080 – [protected] / 16 / 17. Sudheesh told me to speak to one Ms. Reena.

On the 28th of May, 2016 from 1445 hrs:
1. I placed 4 calls to each of the numbers provided by Sudheesh, that means a total of 12 calls, and not once did anyone answer the phone.
2. I called Sudheesh back, who said that maybe Reena was in a meeting and I should be calling her after 30 minutes.
3. I did… I called each of the numbers 3 times, totalling 9 attempts and nobody even answered the phone.
4. I called the Samsung toll free line and, imagine this, had to brief a FRESH person all over again, from the start. ALL this while materials that have left from this location to my new home and cannot get off-loaded as I am onsite waiting for Samsung to move the fridge.
5. The Samsung executive on call told me that, a reminder will be sent and that someone from Samsung will get to me immediately.
6. Nobody called
7. At 1630 hrs, somebody at R Logistics, answered the phone ([protected]) and this is the heights because, when I asked to speak with Ms. Reena, the lady tells me that she is busy and just hangs up the phone.
8. I redialled and requested her again to put Ms. Reena on, as it was an emergency.
9. She obliged, and when Ms. Reena answered and I had to de-brief her again and from the start.
10. Ms. Reena assured me that, she will speak with Sudheesh and call me back immediately.
11. She did not call and when I called back the same number, after 45 minutes, nobody answered.
12. I called Sudheesh again, who finally gave me the number of one Mr. R Lalin ([protected]) and told me that he would be the person from LR Enterprises, who will handle my issue.
13. 9 times I called Mr. Lalin… First six times – No answer / Next 2 times – Phone busy / 9th time – He answers
14. I briefed Mr. Lalin, who seemed to not have any idea about the issue. After listening to my plight, he says that, I will need to speak to one Mr. John. He gives me John’s number, which was the wrong number…
15. 9 times after that, Mr. Lalin failed to answer his calls
16. I even sent an sms to Mr. Lalin requesting for John’s number, but till now have received zero revert
17. Since then I placed 22 calls to all of the 3 numbers provided to me by Sudheesh and nobody answered the phone.
18. At around 1815 hrs, when I called for the 23rd time, someone answered the phone. I literally begged to speak with Ms. Reena. Now I could hear the lady call out to Reena and this is exactly what I heard over the phone… I am quoting her and in English, ‘Just put down the phone’
19. I tried the number 6 times again, and nobody answered my calls.
20. I called the toll free line again, briefed a new person, again, who then actually told me that,

It’s the 30th of May, 2016 and 1022 hrs:
1. Nobody from Samsung has even bothered to call / sms
2. My high-end Samsung fridge (805 liter / French model), which I paid Rs. 1, 68, 000 at Croma, still remains in my old home.
3. While I am getting my new home in place, I am so concerned wrt the entire treatment meted out to me

To summarize :
1. Samsung rates, according to me, as one of the WORST Brands in the world, given the way they have treated, and continue to treat me

Warm Regards,

Mark David Verghese
Group Account Director

WINGS BRAND ACTIVATIONS (I) PVT. LTD.
PROMOTIONS | EVENTS | TRADE FAIRS | CRM | RETAIL | RURAL | AUDIT
Head Office: 'WINGS House', No. 5M-236, 5th Main,
2nd Block, HRBR Layout,
Bangalore - 560 043; India
Phone: 080-[protected] / [protected] | Extn.: 305 |
Fax: 080-[protected] | Mobile: [protected]
Website: www.wings-promos.com
E-mail: [protected]@wings-promos.com

"In the long term, an honest and fair approach to doing business will always be the most profitable.
And the business world holds such an approach in much higher esteem than is generally imagined"
~Robert Bosch

I have had a ticket to replace my phone on file for over a month. I was told my replacement had shipped next day by someone named 'Erica' about 4 weeks ago. She assured me it had been sent. Never got anything. Then I was told I would be getting it soon. Then I was told no information updates were available for the ticket. Every agent told me.. we will let you know when more information is available. I never heard any information back from anyone on any status changes of the ticket...

In the past 2 years, I have purchased 8 Samsung phones. I won't be purchasing a 9th...

.. and I will be sure to let anyone I can tell know of my experiences with Samsung.

Samsung galaxy s6 edge plus
Customer service & repair centre mississauga, on canada
May 11 to may 18, 2016
I was given this cellular phone as a christmas present dec. 25, 2015. The samsung galaxy s6 edge plus smart cellular phone is under warrantee for a year. There was a defective screen with a bubble on it; the nearest samsung customer repair centre is located in mississauga, a 45 minute minimum drive (Non-rush hour) from my residence.
Visit # 1 (Repair centre)
May 11, 2016 – samsung repair centre - representative alex, looked at my phone determined it was defective, but told me I needed to back-up my phone before they repaired it. I left spending (2 hours commuting back and forth from the repair centre to my home, having a friend drive me)
Visit # 2
May 12, 2016 –samsung repair centre – representative amal brought my mac book with me since I could not back-up my phone, since uploading seemed to be difficult on a mac. With amal assistance I was able to back up and my phone was taken in for screen replacement. I had to wait for 2 ½ hours for the repair. Amal gave me the phone and the screen appeared to be fine. I left the repair centre half hour before closing at 5:30 getting a ride there and back from mother. Since the repair centre above the pick-up desk is poorly lit with one high boy light I never noticed until I was in the car the screen had a crack now. I told my mother, she told me to call them, but the repair centre had just closed.
Samsung customer service (Usa) telephone call
May 13, I received a call from customer service to see if I was satisfied with the repair. I told the representative that the screen was cracked. The representative told me not to worry, take it back and the repair centre would replace it, no problem and that she would email them.
Visit # 3
May 18, 2016 – samsung repair centre (Coercing my mother to drive me there and back again) arriving at 13:23 (Ticket # 73) I tell the representative (Not sure his name) about the phone being damaged by the installers visit 2 above and the email regarding the customer service call expecting it to be a non-issue. He then says he has to get the manager jonny to deal with this. Jonny says he is not fixing it and received no email from samsung customer service. I was upset and asked what could be done and why they had no record. Jonny then telephoned the samsung customer service for me and disappeared into the back – was on hold for 15 minutes or more and I finally spoke with a representative named cesar, who gave me a transaction # [protected], he said he couldn’t do anything beyond his ability, then I asked to speak with someone higher, he put me through to another lengthy on hold to the executive division; I spoke to aelyn (Sp?) re-told the story outlined here; she then wanted to speak to jonny. Jonny had to email her a picture of the phone, I asked him to see the photos. The repair centre kept taking my phone back and forth to the back repair area behind closed doors. I now notice my phone has even more damage than when I just arrived with it – it has been scratched. I told jonny, this he dismissed me and left. Aelyn was waiting for the photo at her email address – [protected]@samsung.com aelyn receives them and says that they will not do anything to fix it, implying that I had done this after the fact and it should have inspected it before I left. I told her that I want to escalate this incident higher, she told me this is the highest it can go. Then she said she will talk to her superior and get back to me herself within 48 hours. The call ended, the representative on visit # 2 amal asked to see my phone, she concurred with me that in the lighting at the repair centre, she could not see the crack; she could only see it when there is a direct light source. I left the repair centre at 15:00. Left to battle rush hour traffic and feeling disgusted at the service I received.
About 4 later around 7pm or aelyn called me to say – no they are not fixing my phone, final decision.
The phone is approximately $1200. Cnd
In order to resolve this issue with samsung I would like my phone replaced with a new one or the money refunded. I have had many phones namely the iphone; the difference is that they have amazing customer care. I have been given nothing but grief form samsung; they have bad customer care and do not stand behind their product.

I have purchased a Samsung phone which had a warranty. At first there were no issues and it was working fine. But then something went wrong with the screen and it was really hard to use it. When I wanted to open my messages he opened photos and etc. I contacted the company and asked for help. These guys agreed to check and fix it but only for some extra payment. They really did not care about the warranty!

We wasted our money buying a $1750, 65" samsung led tv just a couple of years ago that is now junk. We thought we were buying a better brand buying samsung but their useless warranty doesn't cover their junky product long enough and eventually you will be left in the cold with a useless hunk of junk. Don't let that be you! We started experiencing intermittent issues with the tv a few months ago where it would turn off and turn back on for no reason. It was tolerable, weird but we didn't pay it much mind. Then it started to happen much more frequently and for longer cycles, turning off and back on over and over again four or five times before it stayed on. Now the tv will not even come on to trouble shoot what is causing the issue and samsung basically told us after giving us the runaround in email multiple times and finally speaking to someone after a long hold one day we are out of warranty so out of luck. We have a cheap vizio tv and a sony bravia we paid under $500 for each and have had them both over five years using them much more than this samsung giant we watched only 2-3 hours a day max... The samsung is junk, buy sony or vizio, don't waste money on a brand where they don't care about quality or customer service.

I have purchased my microwave of samsung dated 04/11/2010.In 28 december, 20 15 some problems were found in operation of microwave for which I have complained to samsang customer care center in first week of january 2016. With the reference of that complaint I have received a service call from the no [protected] to service my microwave. On 8/01/16 that person has came and he has given his company visiting card and told that our company is authorized service provider for samsang. After checking the microwave he told that the problem is in panel of microwave and we have to repair it. I will carry the panel and send it to company for repair, it may takes 4-5 days and he has carried that panel on 08/01/2016.
After one week I called him he told that that panel is under repair it will take more time, after 10 days I called again but his number was not responding, till than we are continuously trying on his and his company number but it was not responding, we have also mailed on his given mail id. Meanwhile various times we have also call to samsung customer care center; they told that in this case they can’t help us without complaint number, as due to some problem in phone the complaint massage was not saved in memory.
I wish to draw your attention that if we have complained to company than it is overall responsibility of company to resolve it in proper way. If I have complained to samsung customer care center only, than how a fraud person came to resolve the complaint and how he got the all complaint details of my microwave, my address etc.
After a period of 4 month we don’t have any response neither from the samsung company nor from service company so we request you kindly take the necessary action please.
Copy of visiting card of that company is attached.
From
Dr. Shalini gupta / j. P gupta
C 104, iind floor, lajpat nagar iind,
New delhi.
M: [protected], [protected]

Frankly maintenance when samsung from the worst possible and in my life will not buy any device samsung if the way of dealing with this bad form because you purchased a washing machine and a detent position and the employee a respectable others responsible for maintenance in the branch of the gulf samsung insists on taking the washing machine troubleshooting in the workshop with the science the technician is unable to repair and more than once and more importantly, they are lying after each inspection technical writes in his report that there is a flaw in the product specification with science that he be present and notes the diversion of water from the bottom of the washing machine and insist on lying and fraud and deception that there is no problem in the product despite the seriousness of the topic on the people of the house of the population and could cause a fire and
Lodged a complaint for consumer protection who إعتمدو to report for الكارفور place which you purchased the product and the maintenance because I refused to hand washing machine to maintenance and repair because of lying and fraud in the reports of the technical detection and I am now in the procedures for the transfer of the matter to the ministry of the economy and all i'm only guilty purchased a washing machine and appeared defective leaking from the bottom of the washing machine.
Telephone number: [protected]
My name is mohammad ghazwan junaid

Holistic hope to find the solution, you have to give me my right after the sick of samsung branch in the arab gulf (United arab emirates)
If your desire to communicate with me the best to be related to speaks arabic