Samsung
Reviews and Complaints

We purchased a Samsung smooth/glass top electric range model #NE63A6711SS, 6 months ago and within one month we started getting small scratches on the top. I do NOT slide my cookware around on the top. I also bought all new completely flat and smooth cookware that I keep meticulously clean on the outside. We only use cleaner made specifically for glass tops. We bought a cover for the top when it's not being used. We don't set anything on top of it. Basically, we've had to stop using it because every time we turn it on, it gets a new scratch. We now have a total of 5 or 6 very noticeable scratches on the top - one of them came from using the two-burner cast iron griddle THAT CAME WITH THE RANGE! This thing is so fragile and poorly made, it's not even believable. And we previously owned another brand of glass top range for 15 years before this one and it didn't have a single scratch on it. We called Samsung and they sent out a technician to look at the top. He called back in to Samsung and, get this - not only did they NOT do anything at all about the top, they also put a note in my file that states that the 1 year warranty is now VOIDED in case something else were to go wrong with this piece of junk - it won't be covered either. This thing is absolute junk, and Samsung absolutely does NOT stand by their products.

This is a preliminary description of our problem.

We purchased a Samsung TV from BestBuy on 11/25/22. It was shipped on December 1st & delivered on December 3rd. The TV was unboxed & installed on our bedroom wall exactly where out previous Samsung TV was installed in our bedroom. It took a few days to become acclimated to our new TV. We soon noticed issues with the TV's volume. We contacted SAMSUNG customer service at 800-SAMSUNG at least 3 or 4 times. One technician had me trouble-shoot the sound settings on the TV & mentioned that it seemed like the problem was with the TV. He mentioned that a Technician could come to our house & either fix the TV or replace it on the spot with a new TV. (The service also included unmounting & remounting the TV). Yesterday, February 15th, I contacted SAMSUNG to schedule an appointment for a technician. This advisor insisted that nothing was wrong with the TV but the problem was the peripheral devices connected. Basically the SAMSUNG warranty would not cover a technician since the problem, according to him, was not with the TV so we would be responsible for the cost of the technician's visit plus we would be responsible for unmounting & remounting the TV. (No one was able to verify the cost of the technician's visit nor would we be reimbursed for the cost & inconvenience of having a third party to unmount or remount the TV). If the TV was truly defective, SAMSUNG would give us either a new TV or refund our original purchase price. It seems that SAMSUNG is attempting to make us jump through hoops & wear us down & hoping we would just go away. Regarding Best Buy: It is next to impossible to speak to anyone with authority to help us. Called the Best Buy Store & it is impossible to speak to the Store Manager. The national call center suggested to go to the store & speak to the store manager is person. Bad Idea. What do you do if you drive all the way to the store & the store manager is not there. Attempted to call the Geek Squad. My call was directed to SAMSUNG. Attempted to call Best Buy Corporate Office: Never reached a phone option to speak with a Corporate Employee who could possibly help us. Somehow was able to find your private message. Please note: Will be able to furnish specific TV model information & the specific problem we are experiencing.

Please respond to us.

[protected]@comcast.net

I regret to inform you of my great disappointment with Samsung's technical service of Morocco. My Samsung refrigerator, bought 7/4/2021, having suddenly stopped working, I called the technical service on 07/02/2023 who informed me that the technicians will intervene after 48 hours. The problem lies with the technicians who intervened, in particular the one who seems to be the chef and who has no professional know-how or sense of communication, either on the telephone or face-to-face. A lot of vulgarity and especially a lot of arrogance. He didn't tell me anything about the problem or the timeline for the repair.

I have already thrown away all the frozen products as well as all the products that were in the refrigerator. I contact the complaints department who tell me that these agents are not responding either and in even sent a complaint to the manager on the website of Samsung Morocco. Today we are 16/02/2023 and still nothing.

Bluetooth stopped working on January 29, 2023 on a phone I purchased for $499 in November 2022 (less than 2 months). I have tried network resets and factory reset. Nothing works. I cannot go to a repair store (more than 75 miles from 80446 zip code) nor can I be without a phone for 14 days while your repair store deals with it. I was told by first agent that a warranty replacement was being processed. My husband is 81 years old and in poor health. I need a phone all the time.

My husband is 81 years old and in poor health. I need a phone all the time.

After giving all my info. including my SS#, I was disconnected. Three subsequent agents would not honor the replacement.

Looking on the internet, I see that numerous people have the same issue. Good customer service would dictate that Samsung remedy this issue and replace the defective phones.

Please respond via e-mail: [protected]@gmail.com or phone [protected]

0 star for samsung. Horrible company to work with usa. I paid 1300$ cash for samsung s22 last year. My son cracked my screen. Little cracked where the fingerprint is. Phone works they just need to fix the screen and i have been paying monthly 13$ for samsung care and they refuse to fix it. Whats the point paying insurance. And the reason is i did not file the claim in 30days bc i was out of the country. Their customer service cant even speak english i had to hang up after trying to understand the rep. If u r buying cash phone buy from other sites and i know for sure they have better insurance. This happened to me w samsung care before. I ordered the samsung s23 from their site but after today i will cancel and buy the phone from my cell carrier and will not deal w samsung in my life again. I was a samsung fan all my life but last 2 year the customer service i recieved was horrible. I also bough the projector never worked and they never fixed it. 0 star.

Samsung NZ customer service is a joke. Not only can you not get through either by online chat (waited 30 minutes and still had no available representatives), or phone (there was silence on the line when I finally got through forcing me to hang up), but if you do waste 3 hours and finally talk to them, the promised follow-up never comes. I have been waiting over a week for a call back and still nothing.

My issue is one shared by many S22 users - the persistent Secure Folder notifications that you cannot turn off. This known issues are all over the online forums, but they still haven't dealt with it. When did they become such an untrustworthy and second-rate company? After 15 years as a loyal Samsung customer, I will be moving to an iPhone, knowing Apple will obliterate Samsung on pure customer service alone and that Samsung probably won't be around in ten years if they continue on this course.

Hello,

We purchased a Galaxy A03s Phone Nov. 18/22, after 1.5 months the phone was not working properly. It sounded like the caller was under water. After calling/texting your support line several times I was told to return the phone for repairs as it was under warranty. I was told to take the phone to a UPS store which by the way is 30 miles from where I am located, I did that Dec.12/22 @ 3:25pm. The UPS store provided a receipt. Tracking # 1Z54V84A8426369453 I was concerned that I had not received any communication at all from either Samsung or UPS so tracked the package today only to find out it was damaged upon receipt. I am finding this whole process extremely frustrating and stressful. I am now being told that I have to deal with UPS . The phone was in perfect condition when left at the store. The UPS store should be held accountable for the damage.I don’t believe that this is my problem. I did exactly as I was told to return the phone for repairs. In hind sight I should have taken a picture to prove that the phone was not damaged in anyway shape or form aside from the muffed sound when receiving a call however did not another as I had to purchase and activate another one later that day.I would hope that you will stand by your products and customer service in sending me a new phone. I have spoken with emailed, chatted with support several times before and during the process of returning a damaged phone. Currently no one Samsung or UPS knows where the phone is if it can in face be repaired. This has been a very frustrating experience and lack of customer service is beyond comprehension. I would have thought that both of these companies would have been better then that. So disappointing. I now believe they want me to be so frustrated that I just give up in trying to solve this issue. I have emailed the office of the CEO which has helped in the least.I am out a significant number of dollars and it’s not fair!

Thanks in Advance

Joyce Shannon

I purchased a Samsung washing machine from Lowe's in Schererville Indiana in November of 2022. At the beginning of January, we received a dongle to download software into the machine due to a recall. The next morning when we went to use the machine and install the software, the machine was unresponsive and none of the buttons, etc. on the control panel would operate. Tried using the dongle multiple times but kept getting a red light which indicated an error. We spent several hours on the phone with customer support, then were referred to a repair company to schedule a repair called Fix-it. After speaking to them a date was set to come to our home and repair the machine which was 1/25/23. On 1/24/23 I called the company to confirm they were coming the next day and spoke to someone that stated they were having trouble ordering what was called a recall kit and that one of her managers and told her to reject the call. She stated she didn't want to do this but would call back with a new date for repair date. At this point, it is 1/30/23 and they still haven't called back. I just spent an hour on hold waiting to speak to someone to no avail. We have spent a large amount of money going to the laundromat to wash our family's clothes since the issue has occurred and we see no end in sight.

I am deeply disappointed, possibly even disgusted, with Samsung South Africa and Samsung Clear Water mall.
I booked my Z flip 3 for a screen repair on the 18th of November 2022 and I have still not received my repaired device (today is the 30th of January 2023) and it does not seem like I will get my repaired device anytime soon.

This is all due to the ridiculous system in place to claim for repairs through Samsung care. Long story short even though Samsung care plus is sold through Samsung when purchasing a device, they do not have a clue as to what happens when a claim is submitted, the store does not know who the insurer is and when you query in store they shrug their shoulders and say it's out of their hands.
To start, most cell phone manufacturers offer a free warranty on their cell phones to assist with screen cracks or breaks, however as you will be aware Samsung offers these warranties at a cost, the standard Samsung care policy has a once off fee and the Samsung care plus has a monthly fee as well.

I am a client who chose to spend the extra money on Samsung care plus to ensure myself and my wife will not be without a device if something happened. However, as it stands, it seems my effort and money spent was all in vain. We booked my wife's Galaxy Z Flip 3 in on the 18th of November 2022 with the service promise that we will have the phone back within 14 to 21 days, it is now the 30th of January, and we are nowhere close to a resolution.

After the initial 14 days we contacted the store several times and we were rudely dismissed multiple times and told the technician will contact us. On the 21st of December 2022 we were at the mall, and I thought I would pop in to find out the situation and it was at this point for the first time we were advised the system is rejecting booking the phone in. The technician (Washington) advised he will contact the insurance provider to get the authorization, we were also advised that management has been made aware of the issue, Washington also advised he will contact us regularly with updates. We waited and did not receive any communication. I returned to the store the 28th of December and Washington advised, he is waiting for feedback from the Samsung care team.

We were also told well if I want to sort it out, I need to phone the insurer to get an answer. I contacted Samsung directly and they said they can’t help and gave me the number of Samsung Care, I then called Samsung care and they told me they can’t help because they are not the underwriter, I then called Hollard and they advised even though they are the underwriter they do not have access to Samsung claims, and I need to call Samsung again and the cycle repeated.

On the 4th Of January I returned to the store and was again dismissed as Washington and the manager were on leave and nobody could provide me with an update about our situation, but when they return, Washington will call me. I waited until the 9th of December and did not receive any feedback or call from Washington. I called the store on the 10th and was again advised Washington will call me back, but he did not.

I walked into the store on the 12th, and I could see the visible dread on Washington's face with having to deal with me again. He then went on to give me tons of excuses and it’s not his fault and he wants to undo the repairs and send me to another shop to process the claim (yes, he told me to go away and let someone else deal with it).

I then told him to not “unrepair” the phone and I will do my best to sort it out. I then went through all my mails and the policy documents and for the first time I found a company called IUA, they had emailed me in June saying there is an unpaid debit order of R199. I was not aware of the missed payment as the money has been deducted from account timeously since June and there was only one missed payment.

As soon as I figured this out, I made the payment and sent the proof to *. Washington then went on to claim he figured out the missing payment, which is a complete lie, I figured it out and contacted IUA MYSELF.

My wife and I have been following up as nobody from the store or IUA have provided feedback and to my disgust this morning Washington argued with my wife saying that there is nothing he can do, and he refused to give us the service manager and store owner's contact details. He then went on to advise he has removed the repaired parts and it's out of his hands as he does not work for Samsung he works for a franchise, and we need to take it up with Samsung.

The issue now is that IUA can not or have not been able to allocate the payment to my account and the system is still rejecting the claim. None of this is my fault and it all sits with the Samsung supply chain to get their act together, in the meantime I keep paying for a device I do not have and an insurance policy that I can't claim on.

This is utterly ridiculous and my advice to any cell phone consumer is got an iPhone or a Huawei, heck even get a blackberry because the service I received from Samsung is the worst customer experience of my life.

been waiting over 2 years for replacement shelf. don't want a lot, just the shelf. gotten nothing but runaround, hours on the phone, promises of call backs that never happen. warranty claim filed January 2021 and they still cannot tell me which department will send me a replacement shelf. been escalated to "presidents desk" at least twice. all that seems to accomplish is everything disappearing. never, never again. been around 70+ years and worst customer service I've ever experienced...

I brought TV and was one of the most expensive TVs and that was 9 January 2023 and when I switched on the TV the day delivered to me the sound came as buzing and not clear, I phoned Samsung Egypt service and I requested a service visit and when delegate came he told me seems that TV not assembled well and he will raise it to technical support after two days after chasing they informed me that voice is normal I recorded different movies showing the issue I am facing and I send video to Samsung what’s app service number and I started chasing them to solve my issue and I requested some one else to visit my home and check the device, they refused to send any one
I will attach a video here to show you the noise I am hearing, I am sure global Samsung will not accept such service as my right to change the device to new one

Ordered Galaxy Watch 5 Pro lte and a strap on 04/]1/2023 as a gift. Geezer I'd ordered it for let me know his mom had got it for him so on 06/01/2023 I phoned to cancel- three calls made to people whose English was abysmally poor to say the least. First two calls terminated when they claimed was being put on hold. E-mail from these robdogs on 07/01/2023 confirming order cancelled but that their systems to give refund not working so i said I'd have the stuff. E-mails and texts on 2 days this week saying delivery delayed and would get it next day. Nothing further so contacted them-e-mail from them saying I'd cancelled and matter was closed. Unsurprisingly, a reply to their email asking again for refund was undeliverable- I phoned-operative with next to no English seemed unable to understand my request for a refund and asked several times if I wanted to cancel. This cowboy outfit has had £413 of my dosh since 05/01/2023. Requests for an address for service of civil progress in England and Wales ignored-or perhaps not understood as the seven operatives with whom I've dealt clearly lack anything close to dealing with matters from the United Kingdom.

October of 2022 my galaxy flip phone front screen went black and I was unable to use my phone. I had the phone 4 months and paid $1600.00. I sent the phone to Samsung to fix the screen.. my phone is still under warranty. Samsung sent the phone back to me unrepaired because they wanted me to pay 250.00. I sent the phone back to samsung and they still refused to fix the defective screen because there was a tiny scratch on the back screen by the camera. I finally gave in and paid the 250.00. Two months later my screen goes out again. I file a claim with samsung and send them my phone without any physical damage, then they want to charge me 350.00 this time because they say there was a broken hinge. I went back and forth with the incompetent support teams for over a week then finally a technician told me my phone would be fixed because the screen was just 2 months old. Then I get an on January 9th, saying my phone is being sent back unrepaired. On January 11, I received my phone unrepaired, with the back of the phone shattered. I called Samsung, after arguing with their support team I finally got an answer telling me to ship the phone back to them and they would file a claim with UPS and finally agreed to fix my screen for free. That would do me no good because the phone was shattered and not able to be fixed. However I sent the phone back the next day in the original box I received it in, because Samsung gave me a claim # for UPS where they had filed a claim on my behalf. I finally got hold of UPS support today and no claim has been filed. Samsung knows the screens are defective. I paid to have the defective screen fixed the first time, I am out 1600.00 on a phone and all the time ive wasted which has been quite a few hours, the time money and frustration have me at my limit. And I honestly believe Samsung is to blame for every bit of damage on that phone from the defective screen to the shattered back of the phone. Now they want to fix the screen for free? This has been an ongoin issue since October 2022. And of all the damage to the phone when I received it back from Samsung... there is no damaged hinge. (The reason they gave me for not replacing the screen on Jan. 9, 2023). The company, its support team and technicians are deceptive and steal your money. I do not recommend doing business with Samsung for any product at any time for any price.

On 28/12/2022, I handed over my mobile device, S21 Ultra, to Samsung Customer Service Center located in Sultan Hussein Street, Alexandria.

To change the screen due to a malfunction and lack of response in the LOWER HALF, which is darkness and lack of response to any touch or command until it came to my inability to use a fingerprint.

Before handing over the device, the customer service representative checked the device and made sure of the malfunction himself. He even confirmed it with the document of his receipt of the device (a copy was handed to me). He also asked me to open the mobile security for easy repair, and since I cannot use the fingerprint, I used the facial recognition feature.

So I did what was required and opened the protection lock with the face recognition feature, and canceled the aforementioned feature for ease of repair.

And I received my copy of the repair request to change the screen (at a cost of 6150 Egyptian pounds), and on 5/1/2023 I received a text message requiring my approval to increase the repair price without informing me of the reasons

The next day, I contacted the customer service representative by phone, and she said that THE REPAIR CENTER HAD DISCOVERED A MALFUNCTION IN THE FRONT CAMERA OF MY MOBILE !

So I asked her to specify the malfunction, and she replied that she did not know, so I went to the maintenance center to ask about the malfunction specifically, AND HERE WAS FHE SHOCK (the malfunction was in the FOCUS FEATURE of

the camera, despite the fact that they installed a new screen!).

While I was in the maintenance center, I tried to explain and prove to the customer service representative that there is no way for the front camera to be idle when I handed over the mobile phone to him for several reasons, which are:

1- I opened the security lock with the face recognition feature because I was unable to use the fingerprint.

2- I showed a photo from the gallery to me and my daughter, two days before handing over the phone to the service center, showing all the features of the face, and the photo was of high quality.

All of this refutes their previously mentioned false claims that the focus feature is bad and needs to be changed.

Finally, after 4 long calls to the customer service center and 2 visits to the maintenance center over a period of more than two weeks, and their refusal to admit their mistake despite my attempts to prove it, as well as their refusal to hand over my mobile phone

We purchased a s22 ultra phone £946 tried to claim free chromebook we were informed as bought from amazon the seller is not part of the promotion therefore not eligible for this

We always purchase Samsung products washing machines vacuum cleaners televisions notebooks phones etc

We will never purchase a Samsung product again and will encourage our family and friends to do the same.

I have read customer reviews on Samsung customer care and service and am aware that this email will not be addressed or concern you / Samsung in anyway

We will return the phone and purchase a different one from a different manufacturer.

I am a nurse practitioner and I would be so ahamed if I treated a client to thought that a client was so disappointed with me and or my care.

Very disgusted frustrated and let down by Samsung

Kind regards

Anna

Was hard to set up, because transfer from old samsung to the Flip4 didn't work correctly. With Verizon's help, all seems OK. Very nice phone - BUT the magnet on the top half of the phone pulls my earring out. Use the speaker phone and I sound like I'm racing through a tunnel. Definitely am not taking earring out to use a phone that cost almost $2K.

I purchased this phone in November of 2022. Everything was fine with the phone until 1/12/23. I opened the phone and a black line was visible at the crease. As I opened and closed the phone, the crease grew into a black blob in the middle of my phone preventing me from using the top half.

I took it to Samsung service center and Samsung advised the technician that the screen wasn't protected under warranty. This phone has never been damaged, dropped or placed in water. This is a common defect with these phones. I was told by Samsung representative, Elvis, that my only option was to pay a $29 deductible to have the screen replaced. I paid and the request was cancelled without my knowledge.

The technician ordered a screen but couldn't begin services until another ticket was open. So, I had to open another ticket that charged an additional $29. The new screen was defective and the technician deemed the phone unrepairable. Samsung refuses to honor my warranty, includeded the purchased extended warranty I pay each month. I was then told my only option was to pay another deductible of $99 to have a replacement phone sent to me. Why will Samsung not honor the warranty, which is clearly a manufacturing defect?

Unbelievable company. It’s been a month now since the first attempted delivery on Dec 14 2022. No call was made for the delivery obviously I’m not at home. So ever since then I called XPO/RXO for redelivery and was said that the item hasn’t been scanned back to the warehouse then. Escalated 4-5 on different days to perform a dock search and results with 24-48 hrs. Nothing. So where the f*ck is my Samsung air dresser cabinet which is big as a fridge? Customer service reps are useless. They are located outside the country with. I direct access to their warehouse in NJ. Not a phone link at all to NJ warehouse. So if there are logistics issues nothing can be done. All they say they will email, escalate, “hub team” etc. what do they expect from the customer just to wait to hear nothing? Called Samsung too and same [censored]. Have to have RXO cancel the order the reorder. Huh? But I ordered from Samsung. There are so many reviews here that sate the same issues of delivery. This shouldn’t be allowed in the US. Such a shame. So what am I going to do, I am f*cking going to Edison NJ to do my own f*ckng dock search for them! I leave tomorrow to go through the tolls!

Ernie Feliciano

[protected] (Cell)

Long Island New York

1. Before Christmas 2022 we logged a Support call for a problem with this TV.

2. This TV had the following problem:
a. While watching a DSTV show from our DSTV Ultra decoder, the screen of the TV would simply go totally black for 4 to 5 seconds, and then come back to life and just carry on as it was.
b. This problem became progressively worse over the next few days.
c. This problem was intermittent. Some days it would happen continuously and some days once or twice a day.
d. We managed to get a video of this situation and included it into our call.

3. To cut a very long story short, eventually Zain from the Samsung Office here in the Western Cape, told us that a technician would come out and replace one of the two possible causes of such a problem.
a. Your technicians came out on 6 January between 10 and 11, and promptly replaced a board in the TV, and after a bit of backwards and forwarding, programmed everything and assured us the TV should be perfect.

4. That night while watching TV the exact same problem happened again.

5. However, added to this problem was a new problem. The TV screen simply turned totally blue. None of the remote controls resolved the problem and eventually we had to pull the plug out of the wall to reset the TV. Only then could we use it again.

6. I sent Zain a WhatsApp message but again, received no reply of call back from him at all.

7. Samsung then called my wife?, for her to answer a survey? She told them about the problem above.

8. They then told her that a Samsung Assessor would come out to check the TV.

9. Today that Assessor came to check the TV, but somehow this happened while I was out and only my wife was home alone.

10. My wife called me after the Assessor left and was livid with anger.

11. She said the Assessor was arrogant and downright rude towards her. My wife is small and very gentle, people person, and for her to be this upset can only be because of significant stimulus.
a. My wife said that the Assessor very arrogantly told her that we had a Wi-Fi problem, and that TV was impacted.
b. She explained to him that the problem occurs while we are watching DSTV directly from our decoder and that the Wi-Fi was irrelevant in this case.
c. Your Assessor then told my wife that we must change our router because it was not good enough.
d. Your Assessor also said that he needed to see the problem himself, otherwise the problem does not exist, and the TV must be fine.
e. My wife offered to show him our videos recording the problem and he said that he was not interested in that.
f. Your Assessor then declared our TV perfect and left saying there is nothing Samsung can do, leaving my wife all but in tears because of his attitude and arrogance towards a woman.
i. What your assessor does not know is that I am a Senior IT Manager and IT Program Manager for major South African Banks and Mining Houses.
ii. I have a R7000 Wi-Fi 6 Router installed and not a piece of malfunctioning cheap junk.
iii. We watch DSTV from our DSTC Ultra decoder and NOT from Wi-Fi.
iv. How can a Wi-Fi reception issue according to him, cause a TV to blank out or to turn totally blue?

12. I am formally escalating this Assessors treatment towards a woman and towards extremely & extensive loyal Samsung customers, here in our home and in front of our 8 year old daughter. This is absolutely unacceptable and as a Senior AGM, I would have my staff member on a disciplinary for brining the Company into disrepute for this kind of behaviour.

13. I am formally escalating that our TV is till doing the same thing it did when we first reported this problem.

14. I am formally escalating that our TV now has an additional problem that did not exist before and that is of the screen turning totally blue and the remote not being able to resolve that.

15. I WhatsApp’d Zain about this and he has not bothered to acknowledge or return my message either.

I am astounded at Samsung treating a woman and its customers in this fashion. It is totally unacceptable, and I am formally escalating and raising this problem to you as step one in the escalation procedure.

I hope and look forward to Samsung addressing and mitigating this situation at this stage and thereby avoiding further escalations to other levels and mediums.

Kindly revert please.

I purchased some Samsung devices (2 tablets and the fold 4) already and I chose the Samsung financing option where I was supposed to pay as little as $5/month per tablet and $35/month for the fold 4 for 48 months (after eligible trade-in) but I am seeing very high minimum balance on my account ($170).

I do not understand how they come about this figure. If they cannot keep to the advertised payment plan, I am more than willing to return these devices