Samsung
Reviews and Complaints

Did my upgrade on my contract beginning of September 2016. After 1 done my started to freeze without any reason. Took phone back to the dealer they sent it to a technician after r days the technician sent my phone back to dealer as according to him there are no problems. Got it again 1 day and it freezed agai took it back they srnt it agai to the technician. Report came bacm again eith no fault. That was after a week. I collected it again ftom dealer hope prlblem is sorted and again not even after a day it freezed again. Again back to dealer and same proces. I told the dealer exactly what hapoenend and they also sae it and toom a video clip yhe show the technician but without success. The next ti e the dealer took it to samsung in johanbesburg they had it for a week found the problem m fiixed it according to them and finally i received it back yoday the 24th of octber 2016 not only to my extreme disappoint ment i only had the phone for 1 hour and on 70% battery the phone freezed again after 7 week of only trouble and not eve using my NEW phone it still freezing. Please help me i need a phone urgently. Regards Sanel Honibal [protected]

Less than 1 year, ago, I bought a Samsung Smart TV, Note 5 and remote. All 3 broke before the year was up. I had to have the Power Supply replaced on the TV. (A power supply that should have lasted a lot longer than 6 months.) On the Smart phone (Note 5) I was without a phone for over 1 week because I had to send it in for repair and, at this moment, the remote is beginning to lag. Samsung used to make good products but, now, they make substandard products. I will never buy a Samsung product, again. From what I hear, Samsung is offering a gift card for, not near what was originally paid for the Note 7. It was their "faux-pas." They should give a full refund; those phones are expensive. Who do they think they are?

I bought a TV on 11 oct from west delhi dealer. the dealer made a messup by delivering wrong TV. I got this sorted out after couple of days. Then the replaced TV with an invoice of 38000 was given to me. after 4 days, it started showing display problems.

someone from the samsung customer care visited us and said your display needs to be changed. upon insisting that this is a new TV, how come this problem can come in 4 days. The person agreed to replace the TV.

after a week the TV got replaced but we got a shock that the invoice now had the value of 31000. upon requesting clarification, the center told us speak to the delivery person and the delivery person asked us to speak to the center.

On 26 sept i raised the concern to the samsung customer care and they promised that i will get a call back in 24 hours.

I made a followup on 29 sept, 6, 11, 15 and 19th oct. everytime i get an answer, i will receive a call back in 24 hours.

I was a samsung brand loyal. But to see this problem, i really feel cheated and fear to try any samsung product.

I have purchased this Samsung Galaxy note 7 and it burned! This phone is dangerous. There were no visible defects when I bought it, but then I saw a lot of jokes bout Note 7, but could not understand what was that all about.
Two days ago y phone burned! I wanted to charge it and then I felt that strange smell and all that happened.
First of all I contacted the store where I bought the device, they said that there was nothing they could do and that was manufacturers mistake. Then I contacted Samsung directly and demanded a refund, but they said that I need to get back to the store. No one ever helped me, I lost my money and my phone! So disappointed with Samsung!

Sir I brought New 2015 samsung Hard Disk 2 TB. First time i am using 5 aug 2016 after some data it is not working. I can request to refund the money, but cus care advice format hd and saving some data. After some time hd is not copying . Till date everytime formatting hd then only copy some MB data. I am requesting so maney times seller to refund the amount but no response.
order no -[protected].
Please slove teh matter and refund the amount.

I purchased samsung note 5 on may 10 2016. But it started giving me problem from day 1. I thought it was bacause i didnt get my phone updated. As i work i found time to take it to samsung customer care at paradise, secunderabad on 20th may. I told them about network problem and they updated my phone and told me if the problem persists get back to them. And the problem was still there and then i took my phone to samsung customer care immediately and they examined and told me that its motherboard is not working properly and it needs to get replaced that means my BRANNDD NEWW phone needed repair for which i didnt agree and i took my phone away and contacted samsung toll free number and i was contacted my ASHWATHI NAIR. She told me a sentence from the begining to end that they cannot get my phone replaced but just repair. I started complaining about the ddevice after 10 days as i had my deep trust in samsung company and i always thought it could be network problem or delay of updation. But i was told by customer care chief engineer that its mother board wasnt working. Why will i go for a brand new phone's repair when i bought it with soo much of good hopes.

ASHWATHI NAIR was initially trying to convince me in the beginning but later she stopped even to reply to mt mails. You can check what i have written to her. It was a polite request to her. But may be customer care in INDIA need a lot of training for good relationship with the customers.

From last month onwards that is september 2016 i started facing complete network problem. My phone doesnt work for daysssss and it itself gets working and then its network again goes off.

I mailed ASHWATHI NAIR again on October 7th 2016 stating that my phone has gone from worse to worst and I again requested her to look into this matter, she didnt bother to even reply to me. What a good job they are doing sitting in their position? are samsung employees not trained to talk properly to customers.. Not talking is not an issue now..it is about not replying. If u want i can send all my mails and her replies if u want.

I want any senior and high post employee to look into this matter. Or else i will keep posting my complaints on every website i find a chance. WHO WILL TRUST SAMSUNG NOW.

This is in regards to the complaint of my Samsung Handset (SM-N9208ZDUINS), bearing serial # (RZBH10SHXWV). Its JOB sheet number is [protected]
mobile number [protected]
email id [protected]@hotmail.com

Ashwita Nair's contact details
Aswathi Nair
Senior Executive - Customer Experience
Samsung India Electronics Pvt. Ltd.
Desk Phone: [protected] Extn 9673 (Mon - Fri, 09:00 AM - 06:00 PM

I want my phone to be replaced and im adamant about it. I started facing these issues from day one.

My 1 year old Note5 mobile has suddenly Failed, the screen got green lines, touch stopped working, phone cannot recognize the SIM anymore. The device still have 1 year warranty on it but Samsung refused to repair it under warranty claiming that it has a dent on the side, never the less the dent is very small and it has no relation to the problem as it happened a year back when i first bought the mobile. now they want to charge me $213 to change the screen.

I am buying Samsung 2tb hard disk.It is not working, every time formatting then only working few minutes.I am contacting so many times seller but seller not give any reply.I am also cont. customer care but no truthful result.My order Id-[protected].Pl refund my amount and resolve the problem.I am waiting nearly 60days but no response.pl help

This is Sumeet Shah, my 32" LED TV SMPS is damaged, Complaint Date: 30/09/2016, Service request number: [protected]. Cuttack Service Centre is not co-operating to resolve the issue. They are saying when they will receive the parts then they can help. Please don't buy Samsung product as their customer service is very poor.

I got a Samsung S7 edge in June 2016. The reason why I chose the edge instead of just the normal S7 despite a difference in price was because I could get it in pink. It seems unimportant but that is what got to the girl in me. The Samsung S7 has a glass back. In September I dropped the phone and the back glass broke. It irritated me that it was broken so I took it in to the Samsung service center at the Grove mall in Pretoria. The phone is still under warranty and you also get one free screen and/or back cover repair. They told me it would take about 3 working days to get the back glass in and replace it.
About a week later they phoned me to let me know they had gotten in the part and that I could pick it up later that day. Then, 5 min later, they phone again and say that the technician who was fixing it broke the screen in the process and that the screen would now need to be repaired and they did not have the parts for it.
By the 5th of October they still did not get in the part for the screen. Apart from this no one kept me updated, I phoned them every week to find out what was going on. In the end they told me they had no stock of pink at all and would not be able to repair the phone (That they broke) in pink but could put on a different color screen. (I only chose that phone at a higher price because I could get it in Pink! Why would I want another color?) The warranty for the first year also states that if the phone cannot be repaired it will be replaced. Samsung could therefore give me a new Pink Samsung s7 edge to replace the one they broke but they are refusing to do so.
All in all, my experience with them has been just awful. Speaking to them on the phone gets you absolutely nowhere. All they have to offer is platitudes instead of solving the problems.

I just read the comments from poor samsung cs who is whining. I have a Note7 that I bought in UAE soon after it came out and came to Canada. upon hearing the recall, I promptly registered my phone as requested. after that samsung inserted a software that limited the charge on the phone and always reminded me to shut down the machine because it was not safe. I have been calling samsung and spoke to their staff in Manilla daily! one day it says give me the info...next day, issue a ticket number, third day stericycle calls and issues a confirmation number! next day, the say my phone is ok and not recalled, then, escalation to executive manager...again one guy asks for receipt!
if this is not bs, what is it? they now want to give me a single sim phone for my double sim broken phone that I paid in full. I called health canada, another idiot says they dont call samsung and my phone is ok...this sort of behaviour you can only expect in a lazy backward country of ours, canada. its the same pattern of incompetancy that you observe as soon as you enter safeway up to the MP's office. despite all this, I filed with gov consumer protection agency, though i know they are same kind of lunetics we see daily..

Hello.
I have purchased a Samsung washing machine and about after two months of using it broke. First of all I contacted the local store where I bought the machine, but they said that there was noting they could do and said that I need to contact the Samsung directly.
When l contacted them they said that it was not their problem and that I need to deal with the store. I explained them that store owner refused to help, but it really seemed that these guys from Samsung did not care.
First - they have poor quality products. Second - they are absolutely unhelpful.
I have a lot of Samsung stuff and never was I disappointed, I have been their customer for ages! This is not the way a good company would deal with their customers.

My new Galaxy S7 does not properly synch contacts with the uConnect radio in my 2012 Jeep Grand Cherokee. I can make calls but instead of one contact with multiple contacts (home, mobile) there is one contact for each phone number. When asked to dial, the car wants line 1 or line 2, not noting which number is what. It worked perfectly with my Galaxy S3. The problem is not with the phone but with the new Android 6.0.1 Contacts app. And the Offshore Customer Support representatives are terrible. Not only do they not understand English, but cannot properly deal with the issues. Another minor issue is with static when playing phone thru the auxiliary port. Apparently the grounding is bad. My next phone will not be Samsung.

Beware of the bezel it is also defective as well. I purchased a gear s2 from best buy on December 2015 for my wife as a Xmas gift. About a month ago, during normal use (she was checking a notification) the bezel popped right off. I called Samsung Support and they gave me a shipping label to send off the device for repair. I did not hear anything back and got an email stating my product was being shipped back to me. I got the device and the bezel was taped back on and not fixed. I was furious, I called Customer support back and they apologized and emailed me another shipping label. I sent back the product but this time monitored the repair online. They wanted to charge me $73 for the repair stating that I had caused the physical damage. I left message for repair center in Texas but have yet to hear back after almost a week. It was not until I put a message on Samsung Facebook forum that someone contacted me about repairing the device. But I have been talking to Samsung Support on Facebook for 4 days now with no resolution other than we will give you a discount to fix the bezel. I am a loyal Samsung customer (3 Tvs, 2 note 4s, 1 tablet) and disappointed in how they treat there customers. There product is good but if it becomes defective good luck on trying them to repair it, even if its under warranty. It's the principal of the matter, where Samsung should stand behind there product and customer. I was not asking for a new watch just for Samsung to repair my Bezel at no charge b/c this occurred during normal use and I have a warranty. I will not purchase another Samsung product again nor will I advise anyone to do so as well.

I just spent a total of 7 days and over 6 hours on the phone (on hold mostly) to get warranty repair on my Note 5 which has a bubble under the screen. A quick web search shows reports of many note 5 owners having the exact same issue.

My phone is less than a year. I paid full retail value at BestBuy and it is still under the manufactures warranty period of one year.

After 12 separate calls, three of which, after waiting on hold for over 40 minutes, their hold system said, "Good bye" and hung up. You can imagine my frustration. Each time I called back I had to talk with a different first level rep to explain the same issue. I finally asked for a supervisor who told me that there was an advanced replacement program that would allow Samsung to send me the replacement phone and I would and I would send my phone in after receiving the replacement. This required a $300 hold on my credit card, which I gave them. HOWEVER, I was told that before they could approve this, I had to speak with the Executive Customer Relations Department (impressive, yes? NO!).

After several more calls and mis-directed transfers, I got through to the Executive Customer Relations Dept. A very nice woman named Dorisha assured me that she would be able to help and that I would not have to worry about getting disconnected. She even gave me her extension 30388. Little did I know that there is no way to access an extension from the Samsung phone numbers I have! She said the advanced exchange was approved and that she needed to transfer me to the e-commerce department to complete the transaction. Poof... She connected me to the Samsung Pay deptartment instead who said I would have to call the 1-800 Samsung number to get to e-commerce.

Three phone calls later, I finally got connected to e-commerce. Guess what. They don't have ANYTHING do do with warranty exchanges. They said that I needed to talk with the ECR dept. I said, what does ECR stand for. They didn't know, but transferred me AND gave me the direct number, which leads to the same loop as 1-800 Samsung!

AFter another long wait on hold, I was connected to Kilsys in, guess which department... Executive Customer Relations (ECR). F*&K! By n ow I am tired and impatient and having lost nearly 8 hours on the phone, but tried to explain the situation (again) to Kilsys. She explained that the bubble would be considered cosmetic and it would cost me $299 plus tax plus $29 for the repair... to fix a manufacturer defect? "Yes sir" Words cannot describe my anger and frustration. I hung up.

Lesson learned. NEVER EVER IN MY LIFE will I buy another Samsung product. Had I purchased an Apple iPhone, I could have walked into any apple store, gave them my phone and it would either be repaired or replaced while I wait... under warranty.

Good luck Samsung with your exploding phones! I wonder if that is considered cosmetic damage too?

Four fingers down, one still standing.

Peace!

This is the first time I've been so outraged with customer service. This is from no other than the terrible service from Samsung in Hong Kong. At first it was very simple, I pre-ordered the Note 7 and everything was all good. The pre-order came with an offer that I can register for the screen warranty. It required me to take a photo of the receipt and a photo of the phone with IMEI number so I registered on Club S and upload the 2 photos. It got rejected so I call the customer service and they said I need to take a photo of the receipt with the phone together. I'm thinking what kind of idiotic arrangement is that so I requested to talk to the customer care to reflect this case to them and their reply is that they will let the company know which I know is bull. So I asked how can I get the warranty and they said I need to register again. I'm already pissed but I do it again and they reject me a second time. I call their customer care again and said I'm not going to register a third time. The customer care guy, Luke Cheng said I can email him the photo and he will check with their related department. I thought that sounds good so I said I will email him and requested that when you receive it please call me back if its ok and he said sure. But he didn't call back. After 2 days I receive an email from Samsung that my warranty registration failed. I call the customer care department again to talk to this Luke again and asked how come I got a rejection from Samsung and why he didn't call me back. His reply was that he has a lot of stuff to follow, as the standard reply. I just can't accept such bull reply so I said I want to file a complain on him. He said that he is the one to handle that complaint. What kind of screwed up company is Samsung? How can someone handle a complain for himself. That is outrageous and very terrible customer service. I'm trying every possible way to hopefully get the higher ups to know about this terrible service issue and the experience that I gone through. Samsung makes good products but don't have the proper customer service to compliment it. If I don't get a satisfying reply from the Samsung then I guess I will never buy one of their products again. Very very disappointed.

Worst Customer Service Experience at SAMSUNG Experience Store

1. I was having problem with my Samsung Galaxy S5 for a while and took it to SAMSUNG Experience Store, 125 Oxford Street, London; to fix on 09 August 2016 and they said (actually the person was serving me according to the paper given to me his name is Ali) to told me it will 7 days to repair because there is some ‘Hardware’ problem, I wasn’t very happy to leave my phone for 7 days; so I asked is there any possibilities to do it bit quicker and the person reply to me, ‘it’s 7 days for everyone’. I asked is it possible to give me a replacement phone to use for 7 days, but there they said they don’t have anything to help me out. So I just left my phone with for 7 days on 09/08/16 and today is 02 September and didn’t get my phone back and don’t know when I will get it back!
2. I bought this phone on July 2015 from ee under 24months contract and since I got this is not the first time I am having issues with this phone; to be honest I had so many issues with phone set, I never felt I am using a brand new handset, I was annoyed, angry and felt like made a wrong choice by choosing Samsung.
a. From beginning I was having problem with Sound (when I am talking on the phone often other person couldn’t hear me) and often it used to get Stuck/Freeze for few second to nearly a minute.
So I contacted with Samsung support and they advise to perform ‘Factory Reset’ and use SD card and I did as they advise but the problem wasn’t solved; although was time consuming to reset phone set into a personalised manner after every factory reset.
Then they told me I need to send the phone to Samsung which was really time consuming or for Faster service I can go to one of their support centre and on 02 October 2015 I went to Samsung Support Centre Wembley, London to fix my phone. Although I spend few hours to go there but I was happy with the service. They did the job quickly and phone was working better than before.
c. After few month again I was having problem with sound, when I talk people can’t hear me, I had to use Headphone all the time and on 25 May 2016 I took it Wembley support centre to fix my phone.
They told me they need to ‘Change one parts of the phone’ to solve the problem and in order to do so they need to keep the phone.
At that point I was very angry and annoyed. A brand new phone without any accident shouldn’t have this kind of problem where you need to change parts.
Anyway after request they said they will try to do it on the same day, however they can’t give any guarantee. So I hanged around on Wembley area and wasted whole day to fix my phone and it wasn’t a pleasant experience, but end of the day it was okay because the phone was fixed.
d/ After few months I went back to Samsung support centre in Wembley to fix one of my friend’s Samsung galaxy s5, actually I advised her to buy it. It was bit old and she was prepared to pay to fix it; but they told me it will be expensive to fix, go and get it done from a local repair shop. I was surprised and angry. I know about local repair shops, but went there for a quality service and their service was horrible. So I called Samsung support and they advise me to go to Samsung Experience store in Oxford Street. So I went there and paid and they fixed it in few hours.

3. So when I had problem with my phone this time I directly went to 125 Oxford Street with the hope that they will do it quickly. But they said they need to keep it for 7 days, what is understandable; although I was hoping it will be done earlier, because one of customer service assistant told me they tell the customer the maximum time limit but they always try to do it quicker.
a. I waited 7 days with patient, but didn’t get any text message from them. So on 16 August 2016 I tried to call Oxford Street for an update, it wasn’t a free number, I spent money and waited with patient but no one picked up the phone. Then I went to the website (www.carphonewarehouse.com/trackmyreapir) to find out what’s going on and first time I noticed it’s actually run by Carphonewarehouse not by Samsung and there was free phone to call [protected]). So I called and they for the first time they told me it may take up to 28 days. I was angry, surprised and shocked; because they never mentioned any of this before and it’s extremely difficult to go on without a phone for that long.
So I called Samsung support [protected]) which is not a free phone and they don’t have any call back service. So Samsung told me they can fix it within 5 working days and they will pick up from Oxford Street and drop it to my home. I was bit relaxed.
I told the person; please first find out how long Oxford Street need, if they also can do it within next 5 days, and then we don’t need to go through all the hassle.
That person kept me on hold to find it out and line cut off. I tried to call back but I was unable to speak with the same person. That person took my name, phone number, email address in the first place but never gets back to me with an answer.
b. 17 August again called the same number, this time one lady picked up the phone, I explained the whole story again and she was listening with patience and she told me normally it takes 14 days. Then I told her that Samsung is offering 5 days service, so can please find out actually how long oxford street need, give me a date; so I will be able to make a decision. She promised me someone will call me or email to inform the date. She offered me a basic phone (just to make calls and text, not internet), but I arranged one basic phone already, so I didn’t need another one and she also offered me £20 carphonewarehouse voucher, but I said I need a date that how long oxford street need to fix my phone not a voucher. At that point I badly wanted to know a specific date from Oxford Street, because if they need long time I have an option to do it from Samsung relatively quickly. However this time I received a standard customer service.
c. 11:00am 18 August Thursday, didn’t receive any update from anyone. Called again [protected] and spoke with someone called ‘Shakira’ and explained again the whole story and almost forced her to pass the phone to one of the managers.
Then I spoke with a manager called ‘Dayle’. She was listening my story with great patience and promised me that someone will inform that actually how many days Oxford Street need. She also told me that she will put forward an official complain and already sent while we were talking an urgent email to oxford street. She also said she will send an £20 voucher to me, what someone offered me day before and I said I don’t need it. She said she will send it anyway, however I never received it; anyway that’s not an issue for me. Just another sign of a bad customer service.
d. On the same day I called ee to find what kind of help they can offer, because in the first place I got the phone from ee; but they simply said I didn’t go through them so simply can’t do anything about it.
Then I called Samsung [protected] (around 16:00) and spoke with ‘Suffyan’; he said as long as the phone is with Oxford street they can’t do anything, but once I get it back from them Samsung will be able to fix it within 3 to 7 working days. When I told someone told me you can pick from oxford street and fix it for me, he said he don’t know about this service and I didn’t know the person’s name, so it wasn’t possible to find out who gave me this false hope.
e. However at this point I have an option to fix it with Samsung directly with a specific time frame, so I was desperate to know a specific date from Oxford Street, but no one informed me anything.
So on the same day around 16:45 called again [protected], this time they said they don’t have any update, but I can speak directly with Oxford street and they transferred the line to them.
I waited and waited on the line, no one picked up. I called the directly again but the outcome was same, no one picked up the phone.
Called back 0800 … … and this time they said they need 24 hours to reply, by 19 August someone will reply to about the date and hopefully by Monday (22 August) I will get my phone back.
f. Saturday 20 August, 2016; No one called me or informed me anything regarding a date. After waiting this long I didn’t want my phone, all I asked for a date - when I will get it; so I can make a decision and I will be able go for other options.
Around 9.30am I called [protected] and some guy picked up the phone. He was very rude and he told me that if there is no update on the website (www.carphonewarehouse.com/trackmyreapir) no one can do anything. There is nothing in there hand and he don’t know why other people was making promise to me.
I just hanged up the phone and I had nothing to say.
g. 23 August, Tuesday called 0800 … … again around 13:00 and spoke with Ismail. He said there is no update and I should contact with Oxford street store directly. I tried to explain that I tried many times to call them but I was not successful to talk with anyone. But he couldn’t offer any more help.
I tried one more time to call 125 Oxford street store, but I failed. No one answered.
h. I was planning to go for a holiday (26-30 August) with family and everyone was making plans on ‘whatsapp’ about it and without a phone I felt left out from the holiday plan. During holiday I couldn’t take the photos I wanted. I had to borrow other’s phone or camera to take photo and had to request them to email or inbox me on Facebook later. After holiday when everyone is sharing photos on whatsapp group, I am feeling left out without my phone.
The truth is since I have started using smart phone, didn’t feel the need to buy a camera and when my laptop was broken didn’t fix it. Although this week I had to fix my old laptop in order to check my emails, browsing internet and checking my social media.
On the road can’t check live bus time or train time anymore. Unable to listen music or read books on the mobile while I am travelling. Can’t check my bank account whenever I wanted. Can’t transfer money instantly or use paypal now and then.
Without a smart phone feel like whole life style has been affected. Same like not having a car, after driving for very long time.
i. Today is 2nd September 2016… I didn’t get my phone back; no one called or emailed me.
I am feeling so angry but helpless… it sound silly but actually spoke with one of my relative who is a solicitor as well, in order to find out is it possible to take legal action or not. After talking to him I checked the form I was given by Oxford Street and the website carefully. Although it’s not directly written with a specific date anywhere how long they need to fix a mobile but if you checked carefully somewhere (there is little ‘?’ and you have to click on that to find out larger picture) it’s mentioned that it might take up to 28days (actually in some cases more than that). So the bottom line is they cleverly covered their butts and not possible to take legal action. However I have few questions in my mind.
A) Why a brand new phone required changing parts? This is the third time it’s in the repair centre without any accident. There are only two possible explanations: 1. Samsung make poor quality product or 2. My handset was faulty.
B) Why Samsung send its customer to such place in my case (125 Oxford Street) where even Samsung has no excess? They can’t give any information about it, can’t offer any help.
C) If I go to the website (www.carphonewarehouse.com/trackmyreapir) given by Oxford street to check update; it’s written there - ‘Many faults can be fixed on the same day (we manage to fix about 80% of phones on the same day, though some repairs can take longer).

If your device needs to be repaired at our central repair centre it usually adds about 10 working days to the overall repair time.

If your device needs to be sent to the manufacturer for repair, it usually adds up to 28 working days to the overall repair time (we are not responsible for the time the manufacturer takes to repair your device).

If we need to get parts from the manufacturer to repair your device, it usually adds about three working days to the overall repair time. ‘
But if I contact with Manufacturer-Samsung support [protected]) they say it’s with the Oxford street store, and we can’t help.
As an ordinary customer, it just doesn’t make any sense to me. I am feeling like you guys kicking me from here to there and playing a dirty game with me.
In the end I don’t have any hope from Samsung, carphonewarehouse or ee, no one. All I can do is spread and share my experience with others and convince other people not to buy any SAMSUNG product. I set a very realistic goal for me, from today (02 September 2016) until my contract end in May 2017 every month I will convince at least one person not to buy any SAMSUNG product. It’s a very little number; it will not affect a huge company like SAMSUNG. But I will carry on doing it, what I can do. Samsung don’t bother about its customer, so I believe my activities will not bother Samsung.

Samsung offered a Mothers Day promotion when I purchased my Samsung S7. I had sent in the appropriate forms and expected that I would receive the promotion within 4-6 weeks. Nothing came and this is the journey that I have been on ever since!
1. Called the 1-800 number and logged a ticket #[protected]. Was told to resend the information to [protected]@samsung.com, which I did. Followed up a couple of times to get an update -- NO RESPONSE.
2. Called again and was directed to Executive Customer Relations Dept. - ticket logged #[protected]. Was told that my name would be put on the next shipment list.
3. It is now July 19 and I called again. Got another ticket #[protected]; again told I would be receiving my 'Father's Day promotion'; what happened to the Mothers day promotion I thought I would be getting?
4. It is now August 9 and I called again. Got another ticket number #[protected] and then was forwarded to Rafael and given another ticket #[protected]. He said I would hear back from promotions in a week or so. NOTHING.
6. Called the store that I purchased the phone at -- they said they could do nothing.
7. On September 1, I called again. Was given the runaround and told to call [protected], which I did. Mario said this was not the right number and transferred me back to Pamela. Another ticket #[protected] and my call was forwarded to Executive Customer Relations where I sat on hold for 30 minutes and no one responded.
8. Sent an email to mobile [protected]@samsung.com. Not holding my breath that I will get a response.

It is now 4 months and 6 Help Desk tickets later. Very frustrated with the poor service. If Samsung offers you a promotion, be wary ... they do not follow through.

Recently I've purchased a new Samsung phone (S7) and really loved the design and some new features. But the phone itself was a disaster. First of all I was very disappointed with the battery. I charged my phone and at the end of the day I had to charge it again. I used internet for about 3 hours, made some photos and made a few phone calls and that's all.
I also had a problem with my dynamics, without earphones it was impossible to hear anything.
I loved Samsung in the past, it was a great company and they had high quality products but they changed in a bad way. Samsung is the biggest disappointment of my life!

Dear Team,

I have returned a defective note 4 whose mic was not working. This is the second time it has happened. We have tried to reach your team multiple times and we get different answers each time. I have no clue what is going to happen with my phone. The reference number is [protected]. Please let me know if there is any information with you guys