Samsung
Reviews and Complaints

there is an inherent manufacturing defect in the screen of the samsung galaxy tab, in that it develops an oily slick / newton rings, when the tablet has been used for approximately a week, this does not affect all the tablets but around 45-60 pct are affected, i have written to Samsung uk asking for a change under warrenty, they have refused saying that because i bought the tablet overseas they cannot repair it .
i may understand some of that, if it was a warrenty claim, however as a manufacturing defect this becomes too much !
samsung galaxy has a manufacturing defect referred to as oil slick or newton rings, i am NOW trying to assemble as many people as possible to mount a legal case against samsung uk, as they are refusing to repair any tablet that was bought outside their territory
if any one is interested please let me know and i will send you my pm
thks

I purchased a Samsung UN40C6500 TV in late November of 2010. Since I have owned it, the TV has always had a bad backlight bleeding problem from the bottom left and right corners, known as "flashlighting". This problem is so bad that I can hardly watch certain shows and movies because of the distracting backlight bleeding on dark backgrounds.

I went to the Samsung website and submitted a request to their customer service to get the TV replaced. Their response was that they don't give replacements, I would have to schedule a service call to have a technician come out to my house. It was unlikely that a technician would be able to do anything to repair the TV given the nature of how backlight bleeding occurs. I was also afraid that their "fix" would be to disassemble the TV and replace the panel, which from online research I found rarely helped other customers with similar problems. But it appeared this service call was the only option.

The service man arrived and confirmed that the TV did have a problem. Of course went through the normal, trying to adjust the backlight settings to where they were turned down so dim that the backlight bleeding was less noticeable. Why they would even suggest this, I don't know. When I buy a $1100 product I excpect it to be able to perform and function at all of its settings. I shouldn't have to bandaid a problem by not utilizing all of my product's features, like backlight brightness. After trying all the settings adjustments he could, he tried calling Samsung directly. He reported the TV was not working. Their only resolution they could come up with was to watch the TV from further away. My couch was 6ft away from the 40" TV (a very comfortable viewing distance) and their TV "requires" a 7ft viewing distance... What?! Because I'm 1ft closer, that's causing backlight bleeding? No, sorry. The TV is still broken, and it's still extremely distracting and annoying to watch many programs on it. And Samsung will not do anything to fix it. I've written them multiple emails, but all I get is a canned response saying "schedule a service call". They ignore the part of my email where I've already done that. I've given up on Samsung. (Photo attached, this is what Samsung calls "normal operation")

Now I am reminded every day when I watch TV how poor Samsung quality and customer service is. I used to be a Samsung "die-hard", but now, because of Samsung's lack of ownership to a problem and failure to stand behind their product or ther customer, I advise all of my friends and family to purchase other brands and avoid Samsung. I advise you do the same!

Bought the galaxy tab 10.1 for only 2 weeks... and the screen flicker problem occurs. Sent in for repairs and complaint on the defects but CS pushes the defect blames to the consumer i.e. me... saying that malware apps can cause screen flicker. CS somemore mentions no liable to data loss, screen protector and ... ...

I ma not able to turn off my phone nor thye touch screen is working properly.. What can I do to resolve it bymyself. ?

I've lost mobile phone on 6th of november 2011 between 10 am - 11 am.
I searched for my mobile phone for 5 - 6 times, still I cant able to find out the mobile phone. I've blocked my sim card.

I visited service centre on 21/10/2011 regarding my samsung mobile model no gt(s5670) they checked it and registered a complaint regarding change of mother board and mr.amit assured that he will give a call to me when the stock comes, neither till date not a single call came from the service centre.

I haved called several times on the above no.[protected] / [protected] but no responce from the number, sometimes the number is switched off or out of coverage area.this is the way u give ur service ? i am really fed up of samsung service centre

Name of service centre :balajee services
Name of city : jamshedpur
Name of state :jharkhand
Date of purchase :14/03/2011
Please expedite.
Harvind
[protected]

之前我的电话坏了，就拿回这家公司修理因为还有warantty, 在那个时候，我只拿了我的sims card出来而已却没有拿到记忆卡。等我拿回电话的时候，却发现里面的记忆卡不见了，我就问他们，他们却一而再的推卸，到最后找不到就不负责任。叫我自己花钱去买，这个是他们该有的态度吗？然后还说他们的责任只是帮我弄好电话而已，其他就不管了，可是我的东西是在他们的手上不见了，找不回就算了，反而还叫我自己花钱去买，这个是什么道理哦。。。。请你们帮我讨回公道好吗？

The Manager sales Dated: 31/10/2017
Samsung mobile India

Sir

I purchased for my daughter Chinu Chopra a mobile handset the details for the same are listed below
The dealer Matrix Technologies
Dwarka Sector 10. New Delhi -110075
Phone: 011-[protected]

Date of Purchase Sept. 12, 2017

Model GT-S5263RWAINU

Price Rs. 5666/-

Colour Ceramic White

Bar Code No. [protected]

No. on the Box *357125/04/279249/3*

A few days after the purchase, it exhibited problems of all sorts, viz. (hanging, non functioning of the radio etc.). My daughter took it to the dealer, but he even refused to recognize her, though she showed him the voucher. The service centre also did not do anything and returned her as if she was a persona non grata for them. I sent a mail to you and requested Mr. Upendra of technical team to replace the handset. According to him the complaint has been forwarded to the concerned Department for replacement of the set. I now request the company to live to its reputation of being the customer oriented company and replace the faulty set immediately.
This cheat company has not responded to my three mails and five calls to the customer care department.
Regards
sincerely yours
Dr. Hemant Kumar
M.Phil, Ph.D. BOYSCAST (U.K.) R.A. (ICTP, Italy)
Professor of Physics, University of Delhi
South Campus, B.J. Road
New Delhi-110021, Ph: 011 [protected]
Cell: [protected]
______________________________________________________________
Residence: B-101Himachali CGHS, Plot 8, Sector 3, Dwarka, Delhi-110075

Dear sir,
I have order two products from timtara.com. Here is the order #[protected] and order #[protected] of that products.
But they didn't give any response yet. This is my order transaction id [protected] from cc avenue. Please sir kindly give them
Instructions to shipped both the order no. As early as they can. Please sir kindly help me to solve my problem.
My full faith in your service.

Thank you,
Aadil rafiq,
Mob. No. [protected]
E-mail id : [protected]@gmail.com

well...here is the long story cut short.
Bought a Samsung 7 kg front loader august 2008.
Within the first 14 days it leaked, so was covered by the store and replaced.
After 14 days it leaked again, and was not covered by store, so had to ring Samsung.
Replaced, and told by store must have been a bad batch.
Under warranty it broke down, and so the circuit board replaced. Repair man said the replacement circuit board would have cost $400, and machine only cost $600? Asked him how long this would last, his answer, "How long is a piece of string?"
Had it 3 years now, not under warranty, and the lock catch wouldn't open and so washing left 3 days until I could get a washing machine repair man. He said catch burnt out and after $50 call out fee, said could fix it with new part, $200.

Yesterday I bought a Bosch, with a 3 year warranty, and was happy to see the poor Samsung get wheeled out the door, because the $200 quoted for part to open the door, (burnt out?) MAY fix it.

Would not buy anything Samsung again. You have been warned, and that is what these forums are for...

All up spent $730 on the Samsung, and $800 now on a Bosch...$1530 on washing clothes just on 3 years.

New refrigerator of samsung company has been purchased on 24th of october from the authorised dealer of samsung, prakash motors, jabalpur, madhya pradesh, india. Refrigerator is not performing its basic function i. E cooling, when we have complained (To the authorised dealer from where we have purchased this product) they have not responded & not even given the satisfactory feedback regarding the problem.

I bought a Samsung Refreigerator in 2009 with a warranty of 1 year. Just a year and few days passed the Fridge broke down due to gas leakage, I got it repaired by paying Rs.900 and odd to their service center for gas charging. And similarly, I bought a Samsung split A/c of 1.5 ton Btu in May 2010 with a warranty period of 1 Year. Just one month after the warranty period i.e. 25/june/2011 it broke down, No cooling there due to gas leakage, which was repaired at a cost of Rs.1630 by their service center in Chennai Ekkaduthangal. And, I was told the service also carries a warranty of 3 months ! Alas! To my dismay just exactly after 3 months and 7 days, The A/c broke down again, for the same reason due to gas leakage. But when I called their (so called!) customer care and registered my service request someone came and gave me an estimation of Rs. 2440/- of which 440 was charged in advance for coming over and checking the fault ! In the meantime, I sent an email to ''support.[protected]@samsung.com which is the customer support center for India, explaining my grievances and wondered if their products are designed to work exactly for the period of warranty ?! I suppose this truth irritated the Samsung Customer Satisfaction Team (Mr. Surya R. Kurup) and Hence, I received an email from their local service center with an estimation for Rs. 4007/- after their deductions ! This hike in the estimate (from Rs. 2500/- to 4007) is clearly to harass me !
I would suggest and advice you all no to buy any Samsung products for their after sale service is worst .. Please dont waste your hard earned money by buying Samsung Products..! I wonder Samsung Products are designed to work trouble free just for the warranty period only..!?
I dont want my fellow countrymen to suffer be subjected to this corporate arrogance and harrassing! Thank YOu Nazim M.

SAMSUNG service partners Sri Sai Enterprise is worst than fish market, my mobile is with them for last 40 days for repair, my handset was working fine after they replaced mobile battery but the same was not charging for which they had taken back for repair and from last one month it is with them, now they are claiming that the PA board is bad and not available, i have escalated to Samsung but the respone is poor, i would suggest not to by Samsung mobile if you want to use more than an year.

Worst, Pathetic service ever seen

I have the Samsung Behold touch screen phone which is less than 1 month out of warranty. The touch screen will not work and this phone can now only be recalibrated by a factory technician. They want $70.00 plus S&H to fix this problem. I think that this is a design flaw due to the fact that the phone has no hard reset that would restore the calibration to factory defaults. I also feel that malfunctions so close to warranty should be fixed under warranty. I will not buy another samsung phone and maybe not ever buy a samsung product (at least knowingly). I am very Irate because I spent a lot of money on this phone and it is worthless. A $15 Nokia cel phone now outperforms this worthless Behold phone built by Samsung.

I have a very unpleasant incident today with
Mobileone Ltd! As we requested for an early recontract on take3 plan, we were promised agreed on the line with their customer service officer, Amy. After waiting for 90mins for our turn, we were told that this was not conversed in our conversation with their representative. Despite being involved in an another one hour of negotiation, they refused to bend their rules for my wife who has been their loyal customer for the last ten over years. We even requested for a discount or rebate off the phone price on normal plan. Their answer was : it's actually your choice of phone and M1 unable to give rebates as requested. That being said, a big telco company like mobileone, being unable to cater to their customer requests and keeping their stand is so uncompromising and so call " ungrateful ", so being loyal to them does not help a bit at all in such situations, we had better switch telco for a better customer service. The worst thing is my wife got rid of the old phone before going down to recontract, which only add fuel to oil.

I, prerana gajbe, had purchased a samsung star 2 mobile phone (model no. gt-s5263) on 17-08-2011. but, it has been stolen from my hostel today [protected]) in the morning.

I bought a 55 inch Samsung LED 7 series for 15, 000Dhs, and to have it stop working 8 months later. When I called the service centre I had to beg them to send someone to look it at. The person came 24 hours later barely speaking a word of english and mumbled that he had to take the TV. When asked when it would be back he said 2 days max. Now 5 days later I am still waiting for it back. Ive called customer service many times and demanded for the issue to be escalated, and of course you guessed it still no one calls me back. I even asked for a spare TV to be sent to me, so that at least I would have something to watch, but again, no one can tell me anything or make a decision. This is the worst service I have ever recieved. You would think buying such an expensive TV would ensure better service, but this is quite the opposite. Im still waiting for my TV and a call back and I am sitting at home all day with no solution. Everyone be aware that Samsung absolutely suck, and they have lost a customer for life. I work for one of the largest retailers here, and will be spreading the word about this to everyone I know.

Samsung has launched a Galaxy Fit s5670 mobile phone in India with the 5 megapixel camera and a resolution of 2592 x 1944 pixels with digital zoom and multi-touch zoom options. It is powered with Android 2.2 and has a excellent battery backup up to 642 hours of standby time in 2G and up to 421 hours 3G applications. With attractive price and outstanding features. Samsung Galaxy Fit S 5670 mobile phone featuring with 600MHz processor, QVGA TFT display, internal memory of 160 MB, expand its memory up to 32 GB, 2GB pre-installed MicroSD card, 1350 mAh battery, 108.2 grams, digital zoom, social networking sites, instant messengers, USB port, GPRS, Bluetooth, Wi-Fi, GPS, 3G features3.5mm headset jack, Edge, FM radio.Posted by niserviceb6

My wife and I decided to try the promotional, "free" phones (Samsung solstis 2) for 30 days. First they sent 1 solstis and a slider phone which I had to pay and insure to return. Then they sent the correct phone, but it had a duplicate phone number of the other solstis, by the time we got the number straightened out they had received the slider and promptly cancelled her service because she had returned it. Meanwhile back at the farm..
I had been trying to ascertain our billing info, when I logged into the account it would say 0.00$ next billing cycle in 01/01/70, huh? By now our trial period had past, we both still do not have text service and our first bill is $362.99. Wwwhhhaaaattt? We, cumulatively have used 8 minutes of 700 family talk, 54mb data usage, just trying to gather info on the mixups. I had included unlimited data for $30 a month (Which is twice my dsl at home) the 700 min. Shared was supposed to be $60. Thank you at&t, p. S. My landline bill was $115.46. I no longer wish to talk to anyone on the phone, ever... I feel violated and dirty. Charles hutchins

i buy one samsung LCD32" model no. LA326450 by in doha. qatar four months before. its screen have fully lines canot see properly pictcure. kindly I need to repair this lcd.