Samsung
Reviews and Complaints

Dear Sir,
I purchased a samsung mobile from mobile store on march 2010, Model No. GTS-5560. when I purchased this mobile I am facing continusely problem. when mobile warranty period coplete my lock key has hanged I went to service center and said them this mobile mother board must be changed, I reqest to more them for any help but they didnot agree for other help. At last I changed my mother board in april 2011 after then I have facing toch problem
So I am very angry with samsung mobile,
so please solution my problem,

I want to ask a question to samsung mobile company
Ques. When you manufacture a new mobile you have only 1 year life period of product.
If I ask this question in servis centre they reply these are sets only for higher class family whose change mobile very friquently.
Sir I am waiting your answer
I am sending you proof of my mobile

Thanks
Ajay Goyal
[protected]
[protected]@gmail.com
Jaipur

I am a Samsung believer, but I an reall disappointed with the battery life. I use my phone a lot and it does not even last the day. If I use the internet or any applications, it lasts even less. For the type of work I am doing I need to be in contact all the time. The phone is great but due to this problem I am not a happy customer and will not recommend it any business person.
What can be done and how can you assist me? The phone is not even a month old and teh tilt function stopped working as well.

Hi we bought a fridge from Samsung exactly four(March) months back from the very next day onwards it leaking from back from the next day onwards we complaint the situation to the dealers and they promised us to replace the product and they directed us to the Samsung dealers . from that day onwards till today they were very irresponsible and treating us as slaves . what a nonsense is this we the customers buying products from Samsung means that we will get a product which is useful for the life, the fridge is not working and we are not getting any help also .sorry to tell you this is absurd and ridiculous .I brought this product from Ernakulam Kerala . i am residing in Aluva near to the shop which i buy this and and Samsung has a office here . First one officer Mr Prasant called us for the situation and i told them the story and he also told me that he is going to replace the product, then day by day he tried no interest in this case, then we call him and ask for the situation them he told us that he will send a staff in the coming days and no body reported till one week.And let me tell you the fridge was leaking like anything into the kitchen and floor was wetting badly all the day and apart from the other jobs we got other work to clean the floor . we called up Prasant and told him the situation the he had the same story that he will send the staff . And after some days with all this calling up he finally send a staff Mr Santhosh . he came and checked the situation and not able to find the situation and went off without telling what had happened to the fridge. and he told us he will come and check the next day . but he did int come and very sad to tell you that the fridge was overflowing . then after few days Santhosh came because we called him to tell the situation . once more he came and checked his routine checkup and found nothing about the leakage . the he also told us that they are going to replace, but that didint work out . now this is September and fridge and the complaint remains the same . we are wasting our lots of money for calling them of no use . now the situation is they making us fools like Santhosh is asking call prasanth and vice verse and they are laughing if we are asking the matter and we told them that we are going to complain to customer court, they told us that no action is going to come, that is really ridiculous they are not at all bothered it seems, and today i called them an sorry to tell you both switched off their mobile after seeing my number . And our fridge is in the same condition leaking and terrible sound . This is very disgusting and very bad for the Samsung company, I tell you i will never recommend any of my known people to buy any Samsung product . never ever . we had a huge belief in Samsung and a great hope but all lost . And i want to tell you one more thing when once i ask Santhosh that Whether samsung is not making the same product, then he told me that they are making the same product and all the product is having the same problem, i dont know what rubbish is this how can a staff of well known company can say like this this is a very bad reputation for the company if you have got such irresponsible and adamant staff like Mr santhosh and Mr Prasanth in you company. I as a customer need some justice from you and i am deeply rely in you that you wont disappoint me. Please make arrangement for my product . I would be very happy if you could take immediate action for this .i hope you will do the rest. i am working in Press Trust Of India as reporter.
Thanking You
Femy Francis

Dear sir,

This is to inform you that I have purchased my samsung mobile model s5620 monte from dealer m/s. Thakur and sons dhule, maharashtra, on date 22/11/2010 and I had a problem with my mobile from last 2 months and because that I submitted my mobile to authorised service center of samsung mobile for 3 times for the same problem but at last they took 1 months to change it motherboard but till my mobile having same problem when asked them they are told me that sir your mobile's motherboard is totaly changed but I dont think so that they are did this but due this problem I stayed at samsung service center approximately half or some time 1 hour in quee but they took there time to answer me after the long waiting in quee n after that they told me many times ' sir please come later ' and I m living 50 km away from the authorised service center so they total time in this with great harassment.
Hence, I kindly request you to look into the matter and expedite the same at the earliest

Regards
Sandip vende
Mobile no [protected]
Sandip. [protected]@yahoo.com

Hi,
I bought Samsung mobile few months back in Bangalore. Currently I am residing at Noida. I have couple of problems:
1) This mobile's alarm (even the whole organiser itself) is not working properly. Eg If I set alarm for next few minutes or an hour, it rings but IF I SET ALARM FOR NEXT MORNING OR I SET REPEAT ALARM IT DOES NOT RING AT ALL.
2) The camera was working fine earlier. But now its showing view and even takes the photos which looks like photo negative (even reddish type).
Please help in resolving this issue.

Thanks in advance.

Regards,
Hem

Respected sir/mam
I have samsung wave533 (Gt-s5333) bayed in jaipur on 22/4/2011 from krishna enterprises (Invoice no. 24430) and I have a problem in its camera
I have complained in for this and the software was re installed the
Problem was resolved but the next day when I used camera the same
Problem raised I again complained in your customer care and they ask me for a call back from technical department and when the call came they told they can not do anything and talk to manager for final query. And again when I called the customer care they said this is not possible and technical department will only help.
I am not getting right inquiry and thinking I have done mistake that I
Got a samsung mobile and do I have only this work to call your customer care for problem again and again.Prateek gupta
([protected])
([protected])

Hi Sir/Madam,

I am Karthick, I am an Indian, currently staying in Riyadh, Saudi Arabia, I bought a Samsung Galaxy S2 mobile from an electronic shop(Jarir) here in Riyadh.
I’ve bought it under one year national warranty and used it for just two days, and suddenly I found an issue with the camera of the mobile(Kindly read the below mail for more info of the problem), hence I took it to the Shop, but the shop refused to replace the mobile and asked me to contact the Samsung Service Center. I went to the service center and explained the problem, they promised me that I will get a new mobile or full refund of money within a week, hence I registered the issue and waited for one week. After a week I went to the Samsung service center, they told it will take one more week, hence I patiently waited for one more week. Even after two weeks they didn’t even call me once regarding my phone, I had to go to the service center myself for inquiries.
At last they gave me a DOA certificate to get a new mobile, and they also gave me a mobile number and asked me to call that number and get the address of the replacement office, me too agreed and called the number given by the service center executives, one guy picked the call and spoke in Arabic, I couldn’t understand what he said, and then he didn’t even pick the phone once. Any how I took a taxi and went to that area and tried my best to find the shop but I couldn’t find the shop. I called back the Samsung service center people, but nobody picked my call. Already it was noon hence I called my office told them to consider half day leave. With lot of frustration I went to office that day. The next day morning I went to the Samsung service center and explained what happened the previous day, I was surprised that nobody reacted for my concerns. Still with lot of patient I asked for the actual address of the Mobile Replacement office, this time they gave me some landmarks (Shame on them still they don’t know the exact address of their replacement center), hence I confirmed the address and took a taxi again and went to that area and somehow I found that office.
I entered that office and showed the Replacement letter, but the people there said they are not replacing mobiles anymore and asked me to check with the Samsung service center. I called the service center people from there, they said, they have to get a special approval from their manager to proceed further, and they told me that they will contact me in another two hours. As usual they didn’t called me, hence I had to call them back. The guy told they need one more day to process the request. Still I kept silent. After few minutes I got a call from an unknown number and a man spoke to me and told he was the Manager and he told me to come after two days to collect my new mobile.

Lessons Learned
I didn’t thought Samsung would be such rude to their customers.
I will never ever buy a Samsung product in my life time (Even if they offer it for free).
I learned a good lesson, and I am warning people, When you purchase costly electronics, please check your precious products before getting out of the shops.
Else you will face the above difficulties.

My Loses
I’ve spent Rs2000 INR extra for running behind the service center people, even now I don’t have my mobile with me.
Gained a bad name from my company for not concentrating on my work properly.
Last but not least, I am mentally sick because of this atrocious attitude of Samsung executives.

Sorry I don’t know whom to complain regarding this issue, hence I am sending this mail to all the consumer commission authorities, expecting at least one of the above council will to respond to my request

Else, Can you please forward this mail to the concerned department and do me the needful.

Thanks
Karthick

From: karthick k
Sent: Tuesday, August 09, 2011 3:14 AM
Subject: FW: SAMSUNG Galaxy SII Red Tint Issue in Camera

Dear Sir/Madam,

I am Karthick from Riyadh, Saudi Arabia. Just four days back I bought my Samsung Galaxy S II.
I used it for just two days and the phone was really awesome. But unfortunately I found an issue in the camera of the phone.

Issue Description:
When I tried to take a photo or a video in low sunlight or inside a room without artificial lights or camera flash, I found a RED PATCH in all the photos and videos.
This problem doesn’t appear in bright sunlight or if there is any artificial light is on, it appears only when I take a photo or a video in the above scenario.
But sometimes even with FLASH on I am getting the RED patch in the photos and videos.

Request for Replacement:
I surfed the internet and found few of the users have the same issue and they have replaced their handset.
Hence I went to my retailer here in Riyadh and explained the issue and requested for a replacement, but the retailer asked me to get a letter from a nearby Samsung service center as a proof to replace the handset.
I went to the nearby Samsung Service center and explained my situation, they said they can’t decide the issue, hence they want to send the phone and the issue description to SAMSUNG Korea to make sure whether it is a faulty handset or not. I have launched a complaint in the service center and I have attached all my invoice details with my phone for your perusal.

Note : The phone is just 4 days old, hence kindly take care of my phone, and hope I will get my replacement very soon.

Here by I’ve attached my Phone and Other Details.

Model Name : SAMSUNG Galaxy S2 GT9100
Serial. No/IMEI.No : *358537/04/304506/0*
In the Complaint Sheet the Serial. No appears as : [protected]
Date of Purchase : 04-August-2011
Date of Complaint : 08-August-2011

For more Information on the issue, kindly visit the below links from www.Youtube.com

http://www.youtube.com/watch?v=QznuN_ZUh-A
http://www.youtube.com/watch?v=EJ-14AeaHqo

You can also search for “galaxy s2 camera issue” in www.youtube.com for more videos stating the issue.

Thank you for your Understanding.

Thanks
Karthick

I lost my mobile with imei [protected] on 16th july'11 which I purchased on 3rd may'11. I had filed a fir on 16th july'11 but I haven't receive any development in the search. Please can anyone help me in finding the lost / stolen mobile.
Regards,
Chandan singh
[protected]
[protected]

We have purchased the above mentioned TV on 2007 .We have to replace the tuner within 3 years, now the panel is complaint.Whats the value of 50.000/Rs if it is not guarenteed for atleast 5 years.What is the value of samsung if its products are not durable.whenever we call service person they will say that no spare parts are available .If they can't produce spare parts why are they selling things.I will spread the message against samsung products.We are not at all satisfied.we made the mistake of buying all samsung products four years ago and we regret .

i had samsung galaxy fit(s-5670).i purchased it on 06-04-2011.it was posing a number of problems.within a month it posed a problem of blank memory card.so i gave it to samsung service centre(xpert communication-patiala) for repair.he changed its mother board and took 20-21 days for changing it.
but problem was not solved and again aftEr a month it started showing the same.even more it used to get hanged during calls.screen used to black out itself, u have to remove the battery and again start it.so i gave the set to XPERT COMMUNICATION for replacement.i gave them my cellphone on 20-07-2011and they gave me a time of 15 days.but its has been 29 days since then and service centre MANAGER HARPREET SINGH is not giving me proper information about it.and even if he does so it is always wrong.i have called him a number of times, also i have went to the centre but he increases the date day by day.im so much unhappy with their service and now I DONT WANT TO CONTINUE WITH SAMSUNG ANYMORE.I WANT MY REFUND.i have been harassed for last one month.
so pls do something regarding it.now i only want my refund.nothing else.

Since April 2011 Ive been trying to get sprint to cooperate with me. They provided me with a faulty phone-Samsung moment-and afterwards said they couldnt help me because I didnt have insurance. They phone has software issues not damage from user negligence why the hell would I need insurance for that? Ive called them numerous times and sent e-mails explaining how the phone freezes, crashes, locks up, restarts on its own, loses signal, wont get a gps signal, etc. These ### refuse to do anything but send me into the repair center and they tell me its nothing they can do because its a software issue.
Getting to the point. This is what really has me pissed and considering contacting a laywer. This is part of the e-mail I sent to Dar-Sheen Mays in the executive services office.

This weekend on the way to South Carolina my 7 year old niece had an allergic reaction that caused her throat to swell. I was unable to call 911 from my phone because the phone froze and the screen blacked out after I tried to turn Telenav GPS off. I was literally standing on the side of the road FRANTIC.Scared for her life she asked me if she was going to die. DO YOU KNOW HOW IT FEELS TO LOOK INTO THE EYES OF A CHILD WHO IS POSSIBLY MINUTES AWAY FROM DEATH? In the heat of the moment who thinks about troubleshooting a phone? I'm so angry that this ongoing issue with you over A PHONE could have cost my niece her life. She is only 7! Her life was about to end before it began! At this point, its beyond any phone or billing issues- this is about a life.An innocent life! Put yourself in my shoes and understand the severity of this situation. I want my contract cancelled and all early termination fee's waived. Had this issue been handled properly in the beginning I wouldn't of had to put our lives in danger by flagging down a stranger to assist us.
I reiterate that this is an issue with your phones software, not user negligence.To make matters worse I have called multiple times to resolve this issue that almost cost someone their life and instead of you stepping up and taking responsibility you push me off to the service center Dar-Sheen and say you cant be of more assistance because I don't have insurance. Great customer service! I'm surprised more customers don't come to your company.

Can you believe this sad excuse for a woman still had he nerve to call me and say I still need to take the phone to the service center! I just told the broad I DIDN'T WANT SERVICE with them. This was my last straw. I'm contacting my AG and possibily a lawyer. Im telling every one now, DONT CONTINUE TO SUPPORT THIS COMPANY. I will continue to file complaints with the FC, BBB, AG and any other agency I can find.

Dear Sir,
I have purchased samsung LCD TV model L26D400E1 series 4 on 14th August 2011. When I connect USB it does not showing Video song in containing folder. Video is not supporting by this tv. Please Suggest me which format of video it supports. How can i see video songs, Movie through USB.

Thanks

Asheesh K Awasthi
[protected]@gmail.com
+[protected]/+[protected]

I bought Samsung S5670M.black IMEI356330/04/371254/7 mobile dt 09/07/2011 bill # 5875 from Spice Hotspot Spice Retail Ltd. shop no 10&11, Old Delhi Road, Gurgaon but just after 15 days I am not able to recharge this unit. I had visited Samsung Service Centre, Sec-40, Gurgaon. They are not able to resolve the problem and suggested to replace the Mother Board at Delhi Service Centre.It is unsatisfactory to me. Within 15 days we get such fault, which is not resolved by the Service Centre Gurgaon.Might be there are some manufacturing defects in this unit which will create problems in future. So, i want replacement of this unit rather than repairing it.

Sir,
I'm kalaiarasi in india my email id ([protected]@yahoo.com) he told to pay money 25000 / to her uk bank, this samsung award promo uk is cheating with me he said... Once you comply with these details as it stated in this mail, we will affect
Your transfer immediately to your local bank account without further delay.
Below are the requirements needed by us to bring about the details
Verification as per the needs and further process of the transferring the fund
Into your designated local bank account

I purchased a Samsumg SMH9207ST microwave 13 months ago for $350 from Lowe's. It was the model that Lowe's recommended. It now has decided to break, and apparently, they want $269 to repair it. The quality of the microwave is very poor and I do not recommend Samsumg to anyone. One of the main features of the unit was that it was supposed to be an excellent venthood - that was a lie. Honestly, it did not make a difference whether we turned it on or not - it did not help at all.

We purchased a new Samsung refrigerator in December 2010 - Around $1800 at Lowes. 6 months after installation the freezer started melting. We called Samsung and they worked with us on the phone - nothing resolved. Called again and the temperature reset to perfect - 3 degrees for the fridge and (19) degrees for the freezer. We went to work the next day believing all was well and returned that night with the correct display- but all food in the freezer melted. We called Samsung again. Here's where we were left stranded by all parties: 1) their service standard is call back in 48 hours from an authorized dealer - however the dealers can subcontract out. Their authorized dealer subcontracted to SurePro in Toronto, Ontario. They did not send a fridge tech - the repair person admitted he did not know anything about digital refrigerators. After spending 1.5 hours spinning his wheels he thought it was a nitrogen leak with the refrigeration and called in to his tech advising a tech needed to come as he had "wasted enough time on this call already". 2) the tech was not able to come until the Friday - our 6th day without our brand new fridge working. The tech immediately diagnosed the problem as a broken compressor - on a brand new fridge. 3) Samsung does not keep ready supply of parts on hand - beware of this if you make the mistake like we did in purchasing major Samsung appliances. SurePro advised the part is on back-order with Samsung and they expected it on Tuesday and they would call us when it arrived. 4) Today is Wednesday and SurePro is not returning our calls - our 11th day without our refrigerator in the middle of July. 5) Lowes has also not stood behind their product - they offered us a loaner - if we came and gave them a refundable deposit and transported the fridge ourselves - back and forth. We simply do not have the ability to heft a huge fridge in and out of a truck. Lowes advised they would "not have left us out to dry like Samsung did" - but it sure feels like they have. 6) after much escalation in Samsung - still no results. Got escalated from Customer service to "Executive Customer Service" after a 45 minute on-hold wait time. They apologized and said there was nothing they could do. All they did was reverse the former "policy" decision not to reimburse food spoilage - we will be getting a $100 cheque - partial compensation for our $500 loss. They then escalated us to the Manager. She promised to hunt down a compressor for us and expedite. She also committed to call me on Saturday morning - 5 days later still no call-back from the manager and still no compressor. PLEASE SAVE YOURSELF THE GRIEF THAT WE HAVE EXPERIENCED. DO NOT PURCHASE SAMSUNG. CHECK PARTS AVAILABILITY IN ADVANCE AND PURCHASE AN EXTENDED WARRANTY. THE QUALITY OF APPLIANCES IS OBVIOUSLY NOT WHAT IT USED TO BE. And ... Customer service promises are non-existent. Beware of even purchasing from LOWES -we were loyal Lowes customers - but they have not helped on this. DO NOT PURCHASE SAMSUNG - Their manager advised the following are "acceptable" customer service standards per their policies: 1) up to 15 business days for parts delays 2) 5-7 business days for parts delay after parts are ordered (which can be up to a week after the original call to Samsung) and 3) 6 weeks to replace a brand new fridge if it is deemed to be defective.

From: Henry Marechal
Contact Info:
Cell# [protected]
Home# [protected]
E Mail Address
[protected]@charter. net

Date: 7-12-11
To: BBB and Best Buy US Headquarters
Subject: Second Complaint with Poor Service, lack of Knowledge by Geek Squad Personnel and Problems with the TV Model# Samsung 63” Class 8000 series 1080P 3D

Purchased: 10-24-10
Installed in Home: Est. 1st to 2nd week of 12-10
TV Model# Samsung 63” Class 8000 series 1080P 3D
Serial # Z1ZY3CKZB00069P
Financed thru Best Buy and Payed off early this year.

History:
3-16-11 thru 5-26-11
Case turned over the BBB Case# [protected]
Business Info
Name: Best Buy Stores, LP-US Headquarters
BBB Member: Yes
Contact: Customer Care
Address: Richfield, Mn [protected]
Phone: [protected]
Fax: [protected]
Contact person was: Mr. Damon Gammon Sr. Executive Resolution Specialist.

Current Issues with the TV:
TV does not play in Full Screen for Non HD as it has always done.
TV Comes on during the night after shutting it off.

What I want to see done this time.
Replace the TV with same.

Geek squad 7-12-11
I place a call to report problems again with the Samsung 63” Plasma 3D HD. TV has come on during the night by itself and we are unable to view the full screen mode with watching non HD. After the TV was repaired back in April of this year we could watch full screen either HD or non HD.
In the manual the screen is to be set to 16.9 to view full screen for non HD.

Pay close attention to the time I once again had to deal with Geek Squad personnel not knowing what to do or just to give me a round around. I spent $598 dollars on their Black Tie Protection Plan that is clearly a SCAM.

(5:11PM Spoke to # 1 Agent Mike)
Gave my address, name, phone number and what I was calling about.
He had to transfer me to the TV Repair for set up service.

(5:15PM Spoke to # 2 Agent Shawn)
Again I gave him my address, name, phone number and what I was calling about.
Explained the problems, cannot view full screen in non HD and TV comes on by itself during the night.
Agent Shawn set up service with Sherwood TV and Appliances for 7-14-11 between the hours of 12 and 5PM. He did say the TV would need to come off the wall for servicing. Well here I go again because Agent Shawn transferred me to another department to set this up.

(5:30PM Spoke to # 3 Agent Stefun)
Again I gave him my address; name, phone number and what I was call about.
I explained to him the Sherwood TV and Appliances would need the TV removed from the wall for servicing. I also explained the Geek Squad would need to be here the same day so after removing the TV and let’s say it was repaired they could hang the TV back up. If this did not get done I would need to reschedule another visit from Geek Squad to re-hang the TV. You can already see what I’m going through just to get it down.
Agent put me on hold. He came back on the line to tell me there would be a $ 99 dollar fee. I told him I purchased the Black Tie Protection Plan for 4years at $ 598 and was not going to pay anything. He puts me back on hold and a little while later tells me he needs to transfer to his boss.

(5:45PM Spoke to # 4 Agent Jess)
Guess what? Agent Jess that was suppose to bee Agent Stefuns boss must not have been. I had to give him my address, name, phone number and what I was calling about. I explained it all over again about removing the TV off the wall that Geek Squad originally installed day one and the $ 99 dollar fee. Agent Jess proceeds to tell me he don’t have enough stroke to reverse the $ 99 dollar fee that we should not even be talking about seeing I purchased the Black Tie Protection Plan. Guess what I get transferred to another agent.

(6:11PM Spoke to # 5 Agent Sarah)
Guess what? I had to give her my address, name, phone number and what I was calling about.
I tell Sarah what I was calling about. She pulled up my records and she was amazed that first starting with Why Have they not replaced this TV do to all the calls and service that is in the Data Base, Don’t Pay the 99 Dollars because that was covered in the protection plan. I finally found someone that seems to know what they were talking about and she understood the protection plan the same way I did. Never the less I was finally transferred to the Installation department.

(6:25PM Spoke to # 6 Agent Natasha)
Guess what? I had to give her my address, name, phone number and what I was calling about.
At this point I’m trying to explain to her that Sherwood and Geek Squad both need to be here on the same day same time to remove and re-hang the TV. She transfers me to the another agent but I did get a work order # [protected] to remove the TV but still not set up for the same day.

(6:40PM Spoke to # 7 Agent Trisha)
Guess what? I had to give her my address, name, phone number and what I was calling about.
At this point I’m trying to explain to her that Sherwood and Geek Squad both need to be here on the same day same time to remove and re-hang the TV.
At this point and had finally had enough. Ask her to transfer me to someone that could authorize the REPLACEMENT TV. She told me to contact the store I purchased the TV from for replacing. I will do this on 7-13-11 to see what reply I get but I’m sure they will tell me to call Geek Squad.

(7:05PM Spoke to # 8 Agent Mingo)
Guess what? I had to give her my address, name, phone number and what I was calling about.
I explained the entire case from even back with when I turned my first complaint over to BBB Case # [protected]. Agent Mingo set the removal up for 7-19-11 and he was going to contact Sherwood TV and Appliances for also 7-19-11. Agent Mingo did call me back and said that Repair shop had closed but he would call them on 7-13-11 to set up for service on 7-19-11 same day as Geek Squad.

Reason for turning this over for support from BBB is to show what Best Buy and Geek Squads service is poor, personnel are not knowable about how the Black Tie Protection Plans work, the run around you have to go through and as a consumer I have to do some of their leg work for service I paid for.

I’m requesting support from the BBB to help in no longer fighting the ongoing issues with the product and support in having this TV Replaced with New.

(7-13-11)
No call from Agent Mingo.

# 7 Agent Trisha. As per Agent 7 she told me to call the store I purchased the unit and request a new TV. The below is an e mail I sent to The Sales Person That Sold Me This Product

(Mr. Stephen. Please call me at [protected], Long story short, The TV has been a living hell with problems. In speaking with Geek Squad Agent Trisha yesterday she tells me to contact the store that I purchased the unit and have you all to replace it).

Please make sure you call me as I’m going to turn the case over to Damon Gammon Sr. Executive Resolution Specialist at 7601 Penn Ave S Bldg D6, Richfield, Mn [protected], Phone Number [protected] and also for the second time the BBB.

Tell us how we're doing.

View: Mobile | Web | Español

Dear Henry Marechal,

On 07/12/2011, you contacted Best Buy and received assistance from Jessie, one of our Geek Squad Agents. As part of Best Buy's commitment to excellence, we want to make sure we met your needs during that conversation. Would you please take a minute to answer a few questions to let us know how we did? Please click the button below to begin this survey.

Take Survey

NOTE: Please respond within five days so that you can provide timely feedback to us. This survey will be available for only 5 days.

Thank you for your valuable help!
Best Buy Customer Support

I received the above e mail last night. Look it up because I replied to it. Take the time to read.

(7-14-11)
Day two and no phone calls from #7 Agent Mingo. I contacted Sherwood TV and Appliances this morning and spoke to Ronnie and raised the question had he heard from Geek Squad about this service that is needed. Here we go again just like the first case that went to BBB Case # [protected]. Sherwood TV and Appliances is not responsible for the (FIRST YEAR) and I need to contact Samsung.

In Closing
I’m done with this 63” Samsung HD 3D TV that comes on during the Night and plays in reduced picture for non HD.

Next I will not settle for anything less than the Unit being replaced. NO MORE REPAIRS!

Next will no longer deal with Geek Squad as the employees have no clue to how the BLACK TIE PROTECTION PLAN WORKS. O DID I FORGET TO MENTION THEY WANTED $ 99 FEE TO COME TO MY HOME AND OVER 2 HRS ON THE PHONE TO FIND OUT THIS MORNING NO ONE IS COMING TO LOOK AT THIS LEMON OF A TV!

12.59 Noon today I called the Magnolia Store in Metairie Location where we purchased the TV as directed by # 7 Agent Trisha due to Mr Stephen Patterson never replied to the e mail I sent out on 7-13-11. Was put on hold again. Not waiting anymore.

I expect to here from Best Buy, LP US Headquarters today. Don’t take this wrong but I will fax this document along with the past cast directly to BBB and obtain a Second Case Number.

On 18th june I lost my samsung champ mobile in traveling by bus..
Mobile name: samsung champ
Emi no: *359800/03/345543/7*
Gt-c330351 ainu
Colour: sweet pink colour
Place: bangalore 560027

Purchased a Samsung digital camera for $130 approx. less than 12 months ago. It started malfunctioning like freezing and not reading data cards. Took it back to the retailer who sent it off to get repaired. Came back with same problems after a couple of uses. The camera has been back to Samsung now 3 times and they keep refusing to replace the item. The retailer now sells the camera for under $65, but they wont replace it either. Samsung say its the data card thats the problem, even though it doesnt work with any data card - it failed several different cards, even the retailer experienced this when they installed a brand new data card. Well I now know Samsung cameras are absolute rubbish and retailers who sell them without 100% customer support are blatently ripping off consumers. Dont buy Samsung is the tip, but please, if you have the time send the retailer an email of complaint for me. Its only a small amount of money but this camera has failed when my wife and I were on holidays and hoping to save photo memories of the kids, when attempting to capture special moments at home and in emergencies when it really counts.
gerry.[protected]@hardlynormal.com.au