Sharaf DG
reviews and complaints

we purchased LG solar done oven from SharafDG ibn batuta and in 2 weeks I seen problem with the item. Contacted customer service SharafDG and explained. They asked us to take the unit to their shop and I claimed this is heavy unit more than 20kg and its sq. We can not carry to mall. We need replacement as per warranty. We called snd followed up many times. They said we call you back and no one showed up till this moment. 1 month passed.

The quality of service, management and customer service is horrible.

Dear concerned department of Sharaf DG writing here because of the unethical way of selling by the staff. I purchased 2 Gopro 11 from the store out of which one i took the same time and for other the sales person placed the order which I collected the next day, i paid Same price for both the Go pro thinking that i will get the same item but to my surprise the one which the sales staff ordered doesn't have the cover, now I asked them to return or give me the cover they refuse to both my request And Mr. Govind (team leader) of mankhool branch said whatever you want you can do you will not get, this is not a professionalism.

Email i got from sharaf DG clearly says that the carrying case is there so I should get the case.

I purchased LG Washer Dryer and Siemens Electric Cooker from Dalma Mall Branch on 14/03/2024. It was due to be delivered on 18th but it is 21st today and they say it’s out of stock !. I contacted customer service more times than I can count and each time I was told the delivery would be today/ next day and so on and finally when they ran out of excuses and lies someone conjured up the courage to speak the truth and they told me it’s out of stock. Then I was told the warehouse team will contact me but they didn’t. And they cannot give me any date at this point which means they haven’t placed the order with supplier. The items I purchased were sold directly by sharafdg that too. When I ask for refund they say it’ll take 2 weeks. So now for 3 weeks I don’t have a gas and washing machine because of incompetent sales people in Dalma Mall branch who told me the items were available in stock.

Sharaf DG is extremely unprofessional when it comes to returning products. I was looking to return a product a purchased an hour earlier in exchange for a different model with longer battery capacity, and they flat out refused to take back the product even though it was returned with all its packaging and never even switched on. They used three different excuses, and when each was disproven would just cycle back to the next excuse. These are staff that have clearly been trained to say no at all costs, and are not empowered to make any decision whatsoever, I would rate them as 1/10 when it comes to customer orientation and frankly common sense.

My wife ordered a Samsung UA50CU7000UXZN UHD LED 4K Smart Television 50inch. TV Sharaf DG delivered the TV to me without installation. When git it from the box I found out that it had a crack on the screen. Also, there is no manual or any cables in the box, seems like Sharaf DG sold a used item to me. But the worst thing is that Sharaf doesn't want to return it. They claim that it was us who broke a TV. Maybe we also stole cables, manual and remote from us!? Customer focus is zero. They said that the delivery service said it was ok with delivery. What are they supposed to say? Delivery is not a reason. But Sharaf doesn't want to solve problems with the items that they sell.

Summary:

They sold an item, delivered without installation, I found that there were cracks and there were no items besides the TV, and then Sharaf told me that I broke a TV and they don't want to make a refund.

ticket-7754011

order #W4473495

Dear Sir,

I have ordered an Iphone 15 pro mobile vide Sharaf DG online portal with express delivery on 30.01.2023 around 12.00 PM. the package is not delivered yet if after contacting your customer service multiple times, they are just raising ticket upon each call and no necessary action taken until now.

Once you are showing the estimated delivery on 30.01.2024 it should be delivered on the same date.

In the above background I'm requesting to take necessary action regarding subject issue.

Order ID- W 4458910

Ordered refrigerator. And even checked before hand on the shopfront the procedure to return if we dont like its Color, Size or Installation. When the product was delivered , very bad installation thru third party. Called up SharafDG call centre at the same time but no help. Drove to their shopfront and reached their shop in 30 mins and the manger was of no help. Asked them to return the product but no help. Asked them replace with another piece , no help. Very poor service and looks like sales people are trained by the mangement to give false promises to customers and then after that dont attend to customers.

Sharaf DG is the WORST company ive ever dealt with, youd think that since theyre so popular in physical stores that theyd be atleast proper online, THEYRE NOT. Theyre horrible, and the delivery services they work with are 100x worse. I ordered an apple pencil usb-c from them on Dec3, 2023 and today is Dec8 and still not proper update on delivery. My delivery tracker kept saying “out for delivery” and then at night “rescheduled for delivery next day” like what? For 3 days straight that was my entire tracking of my product, 3 times reschedule for what? You cant possibly have 3 times delay right? unless youre that incompetent and disorganized, which they are. Ive been talking to them through whatsapp and through phone getting the same responses and nothing, no progress. I have no hope for my product to come, I wish I never ordered from this company.

I bought a ps5 controller with 1-2 days delivery terms. On second day I have contacted with whatsapp chat to be sure it will be delivered. They said yes it will be, in the evening I contact again they said there was issue with cash on delivery, tomorrow it will be delivered. Now it passed one more day and still no delivery or any update on information in my orders page.

I bought an expensive product on 24th. It was to be delivered on 26th. There was problem with the contact. I wrote them an email on the same day I purchased the product and even called to have it corrected. 7days down the lane they have not delivered my product and are even not receiving my calls or responding to my mails. I am the most disappointed customer and it is not right. They must be held accountable for their actions. The inconvenience caused. And money is involved. They already took my money including the delivery fees. I have all their data including emails, WhatsApp messages to show how incompetent and cheat they are.

I Purchased Apple I pad Pro 12.9 inch & apple Pencil from Online Sharaf DG. Order No. W4361797 on 22nd October 2023.

When I received the delivery of the Ipad on 25th October 2023, I checked the warranty information of the device on apple website. Pleae refer to the attached screenshot which says that the purchase date is December 2022.

When I contacted apple, they asked me for a copy of the Invoice to check, since I did not receive an invoice copy I contacted Sharaf DG helpline and they informed me that the ipad does not have apple warranty but has seller warranty only. This was not informed to me while placing the order & I am not agreeable to buy a product which doesnt provide apple warranty.

SHARAF DG BURJUMAN

On October 01, I went to Burjuman SharafDG. I was looking for an Apple Watch. I inquired about the Apple Watch SE 2. Before anything else I asked the staff regarding this if it is compatible with Iphone X IOS 16.7. One Indian staff checked it using google and he confirmed that it is compatible. Another Filipino guy checked it and he confirmed it as well. From Iphone 8 and Up models. So I purchased it. When I reached home, I opened and paired the Apple Watch SE 2 with my Iphone X IOS 16.7. It failed because it was asking for IOS 17. I returned to SharafDG and asked for refunds. The Filipino guy who checked last time said that "Sorry sir, our staff made a mistake. Maybe they were confused with Iphone X and XS. And we need you to pay 15% for the Restocking fee - as per the Filipino guy" . I am paying for their mistake. It is not right. I dont recommend sharaf dg at all! No action!

i want to file a complaint againts my washing machine. reported last aug 9. till now its not yet fixed. i called better life. they said they order the parts that will take 15 to 18working days.

its not fix for almost a month. how can we wash our clothes without the machine. i can understand 1week or 10days. but this is way too long. better life and sharaf is not even sending a back up washing machine. i want to resolve this issue asap

Dear Sharaf DG Team,

I am writing to express my deep disappointment and frustration regarding a recent purchase at your store, Sherf D.G Al Ain Mall. On 08/08/2023, I purchased a mobile device, Samsung S21 FE, based on the assurances provided by your salesperson. Unfortunately, the experience I have had since then has been nothing short of disheartening and disconcerting.

During my visit to your store, the sales representative presented this device as a remarkable product with excellent battery life lasting up to 2 days (48 hours), boasting exceptional functionality. Furthermore, I was told that the device was part of an enticing offer that I should not miss. Trusting in the credibility of your store and the salesperson, I went ahead with the purchase, hoping to enjoy the benefits of this supposedly high-quality device.

However, upon using the mobile device, I quickly realized that the information provided to me was misleading and grossly inaccurate. The battery life fell far short of the promised 2-day duration, and the device's functionality was nowhere near as impressive as described. Feeling cheated and dissatisfied, I promptly visited your store within a week of the purchase to raise my concerns and request an exchange for a better-suited device.

To my astonishment, the solution offered by your staff was both disappointing and unethical. I was informed that I could exchange the device for an additional payment of 150 AED. Feeling cornered and wanting to have a functional mobile device, I reluctantly agreed to the extra charges. However, to my dismay, the "new" device offered no discernible improvement over the original one, despite the additional payment made.

In light of these circumstances, I kindly requested a refund for the purchase, as I believe I have been subject to deceptive practices and substandard products. I visited your store again today, and while the staff received the device back from me, I was not provided with any receipt or assurance of the process (As you could see by CCV Camera). This lack of transparency only deepens my concerns and frustration.

For your reference, the details of my purchase are as follows:

- Mobile Model: Samsung S21 FE

- Purchase Price: 1429 AED (inclusive of the offer)

- Additional Charges: 150 AED

- Total Amount Paid: 1579 AED

it is my humbly request you to address this matter with the utmost urgency. I am seeking a full refund for the device and the additional charges incurred. I request that you provide clear communication on the steps being taken to rectify this situation and restore my confidence in your establishment. Your prompt attention to this matter would be greatly appreciated.

Please feel free to contact me at 00971.[protected], or via email at [[protected]@gmail.com], to discuss this matter further or provide any updates. I trust that you will treat this complaint seriously and take appropriate measures to resolve it promptly.

I would be grateful if you would honor my request as a priority.

Best Regards,

Muhammad Ali

Contact no :

Al Ain, UAE

Wrost store manager of SharafDG mall of oman Mr vidyanant is very unprofessional he doesn't know how to talk with staff specialy with a coustomer he is very unprofessional in way of talking I am going to ministery against him for his [censored] behaviour he insult me front of all promoters and other staff very poor services and very poor management I experienced in Sharaf dg Mall of oman

There's a screenshot of timeing the timing was 9:30 PM when his behave like hes working in restaurants or somewhere else that time I feel very embarrassed the way he behave with me I will go to court of this behaviour because I didn't do anything wrong even you guys can check the camra and all everyone was watching that time why he did like this to me only he deserves punishment of his behaviour

I purchased a Terim beverage cooler online in May 2023. It was kept in its packaging for almost 1 month because the kitchen was not ready yet.

When the kitchen was ready and I plugged in the fridge it was completely dead. Sharaf DG refused replacement as more than 7 days have passed since the date of purchase and insisted on repair.

They took it for repair and after a week they returned it and still it was not working.

It has been more than a week now since the fridge went for repair for the 2nd time and yet it has not been repaired.

What an awful experience dealing with such a big company and one receives such a bad, bad after sales service.

For your knowledge Sharaf DG was the go to place to buy our electronics and appliances, I assure you this is not the case now.

I wasted too much time over the phones trying to resolve the problem but to no avail.

I believe a replacement of the broken fridge should be

A non returning customer

Dear Executive,

Subject: Escalation: Urgent Resolution Needed for TV Extended Warranty Issue

I’m Alagu Sathappan, one of the Sharaf DG customers, and I’m raising the below concerns with respect to TV repair within extended warranty, ref no. BPI0107090520131, and Email subject: 6607645.

I hope this email finds you well. I am writing to express my deep dissatisfaction and frustration regarding the handling of my extended warranty claim for my Hisense TV purchased from Sharaf DG with a 3-year extended warranty. Despite my repeated attempts to seek assistance and clarification, I have received inadequate responses and an unsatisfactory proposed solution.

To provide you with a clear overview of the situation, I encountered a malfunction with my Hisense TV on June 27, 2023, and promptly raised a support ticket with Sharaf DG customer service. Following that, a team was dispatched to my residence to collect the TV for repair. However, it has now been 18 days since the collection, and I have not received any substantial updates or a clear timeline for resolution, despite numerous attempts to contact both Sharaf DG customer service and the partner, Jumbo.

Recently, I received a call from Sharaf DG, stating that due to the expensive replacement parts required for the repair, they would only offer a gift voucher with a deduction of 34% of the original purchase value. I must emphasize that this proposed solution is wholly unsatisfactory. A deduction of such magnitude would result in a significant loss of investment within a mere three-year span, which I cannot accept.

Additionally, I would like to bring to your attention that this is not the first time I have encountered issues with Sharaf DG's extended warranty and customer service. In the past, I experienced a similar problem with an LG TV. Given the recurring nature of these issues, I am deeply disappointed with the quality of the TVs sold as well as the level of support provided by Sharaf DG.

Considering the circumstances, I firmly request an urgent resolution to this matter. I am unwilling to accept the proposed 34% deduction. Instead, I suggest the following alternatives: either repair my TV promptly and return it in full working condition; provide an equal replacement model; or offer a reduction of 10% of the original purchase cost as a reasonable compromise. Additionally, I must emphasize that I am also losing the remaining one year of warranty coverage, which further adds to my frustration.

Throughout this ordeal, I have made numerous attempts to communicate my concerns via emails, phone calls, and in-person meetings with your customer service team. However, I regret to say that I have received no satisfactory resolution, and it appears that my concerns are being continuously brushed aside.

I am deeply disappointed with the overall experience of dealing with Sharaf DG, including the extended warranty, customer service, and quality of the TVs sold. As a loyal customer for the past nine years, I never expected to encounter such a disheartening situation.

I implore you to personally intervene in this matter and ensure a swift and equitable resolution. I seek a fair outcome that upholds the terms of the warranty agreement, acknowledges my investment, and provides me with a functioning TV or suitable alternative.

Please consider this email an official escalation of the issue, and I expect a response within the next five business days. If necessary, I am prepared to explore alternative avenues to seek a fair resolution.

Thank you for your immediate attention to this matter. I sincerely hope that we can find a mutually satisfactory resolution and restore my faith in Sharaf DG.

Yours sincerely,

Alagu Sathappan

+971-[protected]

Ala.[protected]@gmail.com