Shell reviews and complaints 1
View all 1175 complaintsShell - gave phony non-existent manual air miles
Re: REG: 2, CSH: Singh, Nari TRAN: 6195067
On October 17, 2019 at 13:32:22 hours, Shell Gas cashier Nari Singh told me that buying 2 bottles of water would get me 10 Bonus Air Miles. I bought the bottled water that he said would qualify for the Bonus Air Miles, but noticed on the Shell gas receipt that I did not get any Air Miles.
I complained to Nari Singh about the missing Air Miles and wanted to return the water bottles to get a refund. Whereby he said to me not to worry. No problem. He would give me the 10 Bonus Air Miles manually. So he printed out a receipt for me:
MANUAL AIR MILES Qty: 10 Amount: $0.10
Terminal: C20702
Approval: 202161049020019101710052690
The receipt looked authentic, so I left happy and did not return the water bottles for refund.
Upon checking my Air Miles account for Oct. 17, 2019 on my computer, I realized that the 10 Bonus Air Miles were never given. I waited several weeks for Air Miles website to process the Bonus Air Miles.
When I got gas at this Shell Gas Station again in Nov. 2019, I asked the lady cashier about the missing Air Miles. She said that Manual Air Miles were not given out to customers. In fact, there was no such policy about giving out Manual Air Miles. I showed her my receipt for the 10 Bonus Air Miles, but she said she was not authorized to give me any bonus Air Miles.
I then called Air Miles Customer Service to complain. The Customer Service agent informed me that Shell Gas Station should not have given me the phony Manual Air Miles. Air Miles Customer Service could NOT correct the problem by giving me the promised 10 Bonus Air Miles by Shell Gas Station even with an official receipt.
Although the monetary value of 10 Bonus Air Miles is only about 10 cents, I feel that ripping me off by giving me a phony Manual Air Miles receipt is very dishonest and deceitful.
I would appreciate your looking into this fraudulent transaction and let me know what can be done to correct this injustice.
Thank you kindly,
Irene Lee
5085 Guildwood Way
Mississauga ON L5R 2R7
[protected]
[protected]@yahoo.ca
Latest Shell Reviews
Charges for 3 transactions for a $25.00 shell gas card that did not activate Fuel card Shell motorcycle oil 20/50 Nose ring cashier - rude! Customer serviceGiving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.
We have received your comment. Thank you!