The Brick

My husband and I purchased a 70" Samsung TV along with TV stand from Brick, Mississauga. It was delivered on Dec 7. We opened it the next day and learned that it had arrived broken. I called the Brick store, but nobody picked up the phone for the whole day as I tried calling them several times. The next day I called again, and I was told to call Samsung as there was a manufacturing warranty from Samsung on it. I sent them some pictures and they told me that it was a physical damage, and it is not covered by Samsung company. They told me to call The Brick store and tell them to replace the TV. We went to the store again, and they said it is not covered by us and they refused to exchange it. Our whole family is frustrated now. We bought it from Brick and purchased a warranty too, so it is the responsibility of the store to do something about it. We were kept tossing from Brick to Samsung. We spent about $1000 on the TV. It was a Christmas gift for my daughter. We have been saving money for this TV since last year, even my daughter saved some. She was planning on calling her friends to our home so that they can have movie night. She is very disappointed.
Your company talks about donating gifts to children on Christmas, but you have ruined my daughter's Christmas. Are you guys happy now? Do you really care about your customers and their feelings? I have already purchased a sofa and some other stuff from your store and now I am worried about that too.
What is our fault? Just that we purchased it from brick and received a broken TV.
Please provide a solution about it.

The customer service in The brick 1607 Dundas St E, Mississauga, ON L4X 1L5 is so terrible! We purchased a SS stove, dishwasher and microwave range. The stove and dishwasher is fine but the microwave range was not installed because the installer advised that it won't fit in in our kitchen. We are not planning to modified our kitchen just to fit in the microwave range. We are trying to return this microwave because we cannot use it but this terrible shop doesn't want us to return it because of the policy! For God sake, the installer came few days after the microwave was delivered and we are first time buyer in brick. How can we let this terrible shop about the status of the microwave if the installer didn't came in the right time. If we can only use the microwave range I will not waste my time for this. But the thing is this store is so frustrating! I will never ever buy anything in the brick! The microwave range is so heavy and they gave us a hard time for this. I just cannot understand why I cannot return this even it was never been use nor installed! The worst customer service I ever received in my life! *
Unbelievable!

Hello,

I would like to speak to someone about an issue I have encountered with one of your stores. I went into a Brick store in 2019 and applied for a card. I also was looking to purchase a mattress and was interested in one at the Brick I had visited and applied for the card.

I then changed my mind about the matress and the purchase as I felt the sales associate was a bit to aggressive in our dealings and kept insisting that I purchase the mattress which I was not going to do. I also informed her of this at that time. Several times. I had asked to speak to a manager and nothing was provided then and I let it go. This whole experience turned me off purchasing anything at the Brick ever. I left and informed the sales associate on the phone that I was not going to purchase the mattress and that I didn't want to buy anything at all. More than three times. I have also never used my brick card or even activated it. However I was charged for the mattress and not sure what else.

Today I got off the phone with someone from Desjardin claiming my credit is being affected due to this. Can someone from your head office please contact me right away as I would like a solution to be provided immediately.
This also needs to be notified to the credit company as well.

My contact info is below. I look forward to hearing from someone on your team to resolve this matter. Thank you!

Sincerely,

Nikhil D'Souza
647.270.7420

I bought a 4 year extended warranty from The Brick. King and State honoured the first repair. The second repair was deferred by King and State to Trans Global Service which refused to do the repair unless we signed a damage liability waiver which I believe is illegal. I believe The Brick must take responsibilty for selling an unenforcible warranty and being associated with such repair companies.

On July 27th 2019 - Invoice #072794AUZSG
RIZZG32ZZ8
I purchased a Black Natuzzi sectional on July27th along with a queen bed, night stand and chest for us (total $7, 403.69) and also purchased Madrid Bed and Talia 7pc Dining Pkg (total $1913.08) on invoice 072794AVABQ - my complaint is regarding the sectional. - this is just to show you that I did make a big purchase and I am very upset the way this whole situations has been handled

I was told by the Salesperson originally that the sectional would be available and delivered in mid October at the time of purchase, which seemed reasonable I then received a call from Customer Service in August informing me that the sectional will be delivered Dec 14 due to a leather shortage by the supplier - I then went to the store to speak to customer service in mid September to ask if I could cancel my order because I didn't want to wait 6 months for a sectional and felt that there was still time to cancel the order because they still hadn't assembled it yet the supplier was going to ship it out on November 1st and it would take 40 days to get to Toronto I was told No because it was a custom order the only thing custom was that the colour is black so I left very upset because they couldn't do anything for me and basically I had no choice. I then received a call around the 8th of November and was told that the sectional will now be delivered to the Brick December 30th, I was very disappointed and disgusted that it was going to take more time I really wanted the sectional before Christmas and now with the holidays it will now take mid January - I told the store manager that I no longer wanted to wait and if there was anyway she or someone with authority could cancel this sectional I no longer want and she said it was a shipping issue and nothing she could do and she would keep in touch - I told her to do the right thing and cancel this order and she responded she could not do that and I told her not to bother I didn't want to hear any more excuses from anyone from the Brick - I am so disappointed this is the way I was treated and to have no choice but to wait 6-7 months for a sectional - I would like The Brick to honor my request and cancel this order, you have changed my delivery date 3 times- I think I have been very patient and hope The Brick can look into this complaint and nightmare - I have left numerous messages on your complaint phone line and no one has reached out to me- Very poor Customer Service I have never dealt with any business and treated so poorly- Please look into this issue as soon as possible - and put yourself in the customer's place would you wait 6-7 months for a sectional?
Please cancel this order -

Carmela Rizzo
30 Ridgemount Road - Etobicoke, ON M9P1C5
My cell # [protected]
[protected]@rogers.com